{"id":2598,"date":"2018-02-21T15:52:58","date_gmt":"2018-02-21T15:52:58","guid":{"rendered":"https:\/\/www.gmass.co\/blog\/?p=2598"},"modified":"2018-02-21T15:52:58","modified_gmt":"2018-07-11T02:29:51","slug":"website-redesign-process-part-2","status":"publish","type":"post","link":"https:\/\/www.gmass.co\/blog\/website-redesign-process-part-2\/","title":{"rendered":"Mastering the Website Redesign Process (Part 2): The Role of Experimentation in Website Redesign"},"content":{"rendered":"

During the redesign process<\/strong>, a lot of changes are usually made at its many stages, thus making it difficult to isolate problems after the launch. This is where the experimentation process<\/strong> comes in very handy.<\/span><\/p>\n

By infusing experimentation in the design process (rather than running the experimentations after the launch), you are able to test new designs, get <\/span>customer feedback using various web design tools<\/span><\/a> and even decide on the best elements for your site.<\/span><\/p>\n

What is experimentation?<\/b><\/h3>\n

Experimentation<\/strong> is design process that involves the multifaceted use of three processes\u2014<\/span>A\/B testing<\/span><\/a>, conversion rate optimization (CRO)<\/strong>, and personalization<\/strong>\u2014to test a site\u2019s elements prior to launch. With key consideration of these elements, you stand a great chance of avoiding a failed website launch or facing mega problems after launch that may lead to huge losses and even force a rollback to previous site design.<\/span><\/p>\n

Here\u2019s a look at the role played by each of the three components of website experimentation<\/strong><\/span><\/p>\n

A\/B Testing<\/b><\/h3>\n

Also referred to as split testing, A\/B testing is<\/span><\/a> a process that involves comparing two elements of your web page, blog or app to establish the version that performs best. By using A\/B tests<\/strong>, you don\u2019t have to deal with guesswork, as the tests will clearly guide on you on the best elements with regards to designs for your site. <\/span><\/p>\n

Additionally, A\/B tests help in risk mitigation by highlighting potential flaws during the design phase; something that encourages safety of the site before launch.<\/span><\/p>\n

Conversion Rate Optimization (CRO)<\/b><\/h3>\n

CRO is a highly structured process<\/span><\/a> that aims at improving and easing the flow of your website through your engagement or purchase funnel, and then eventually to conversion. With regards to CRO, conversion is defined as the target action<\/strong> by a visitor to your site; an action that supports your business goals such as making a purchase, making a download or signing up to your site. <\/span>
\nBy increasing conversions, your site\u2019s ROI<\/strong> is increased without you spending extra money. As a process, A\/B testing is one of the methods used in CRO<\/strong>. There are many other ways to increase ROI through CRO, all of them being largely dependent on the nature of your website and its targeted conversions. <\/span>According to Kissmetrics<\/span><\/a>, the CRO process can be summarized as depicted in the image below:<\/span><\/p>\n

\"
Besides its value in ROI increase, different CRO processes can easily help you to discover challenges in the design process (i.e. areas where user get stuck), thus saving you a lot of headache that would otherwise be hard to deal with after launch.<\/figcaption><\/figure>\n

Personalization<\/b><\/h3>\n

Derived from the word personal, personalization<\/strong> simply refers to the strategy where website owners tailor their site to meet individual needs<\/strong> of specific visitors based on their motivations and tastes<\/strong>. The more personalized your site it, the more you are likely to engage your visitors<\/strong> in an emphatic and lasting ways, leading to desired conversions. <\/span><\/p>\n

In Part 1, we discussed \u201cuser and industry research\u201d under the background research phase<\/strong>. The opinions collected from these users can form a good basis for your personalized designs, with your designers ensuring that you site is tailored to accommodate the needs of your users.<\/span><\/p>\n

\"Example
Example of a personalized homepage in YouTube<\/figcaption><\/figure>\n

Infusing Experimentation into the Redesign Process<\/b><\/h3>\n

Below is a brief look at how you can infuse experimentation<\/strong> before, during and after the website redesign process to mitigate challenges while encouraging success and cost-effectiveness<\/strong>.
\n<\/span><\/p>\n

\"Redesign
Redesign Process<\/figcaption><\/figure>\n

Before the Redesign Process<\/i><\/b><\/p>\n

Before you commence the redesign process,<\/strong> you can use experimentation to determine the best types of changes that would be most impactful to your needs or conversion rates. Additionally, you can use customer feedback<\/strong> on your current site or incorporate expert opinion<\/strong> from industry leaders to hypothesize your redesign plans. <\/span><\/p>\n

During the Redesign Process<\/i><\/b><\/p>\n

This section pretty much entails following what we\u2019ve described in A\/B testing, CRO <\/strong>and Personalization<\/strong>. While doing so, special attention should be paid on validating the redesign elements, conducting <\/span>more qualitative user and industry research<\/span><\/a>, and identifying potential areas for optimizing the redesign process.<\/span><\/p>\n

After the New Site Launch<\/i><\/b><\/p>\n

One of the best ways to do experimentation after the launch of a site is to use the Q&As you created during the launch to confirm whether or not the new site performs as is intended. This performance could be based on conversions, personalization measures <\/strong>and other data metrics.<\/strong><\/span><\/p>\n

CASE STUDY: <\/i><\/b>An example of the value of experimentation in the success of the redesign process is highlighted by a case study on Digg. Per reports from the company, Digg wanted to take advantage of the industry trend toward social networking in 2010, planning a redesign process that would involve the creation of a new backend, new UI and a new content algorithm to accentuate their company\u2019s social media problems. Unfortunately, the company failed to infuse experimentation in the design process, instead resorting to focus only on the design aspects. On making the launch, the redesigned site backfired in a big way, especially with regards to the backend that couldn\u2019t handle the site\u2019s traffic. Resultantly, Digg lost a huge chunk of its audience–<\/span><\/i>26% traffic decrease in the US and 34% traffic loss in the UK<\/span><\/i><\/a>; something that could have easily been avoided had the company infused A\/B testing and other experimentation measures in the redesign process. <\/span><\/i><\/p>\n

\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

During the redesign process, a lot of changes are usually made at its many stages, thus making it difficult to isolate problems after the launch. This is where\u2026<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4257],"tags":[],"class_list":["post-2598","post","type-post","status-publish","format-standard","hentry","category-web-design"],"acf":[],"yoast_head":"\r\nMastering the Website Redesign Process: Part 2 - Experimentation<\/title>\r\n<meta name=\"description\" content=\"A brief look at how you can infuse experimentation before, during and after the website redesign process. 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