{"id":26236,"date":"2026-08-11T02:40:23","date_gmt":"2026-08-11T02:40:23","guid":{"rendered":"https:\/\/www.gmass.co\/blog\/?p=26236"},"modified":"2026-08-11T07:44:01","modified_gmt":"2026-08-11T07:44:01","slug":"auto-follow-up-settings","status":"publish","type":"post","link":"https:\/\/www.gmass.co\/blog\/auto-follow-up-settings\/","title":{"rendered":"GMass Auto Follow-Up Settings: What All 7 Dashboard Checkboxes Actually Do"},"content":{"rendered":"

You have pretty tight control over your GMass auto follow-ups<\/a> inside of each campaign.<\/p>\n

In that campaign’s Settings box<\/a> you can choose who gets each stage, how many days GMass should wait between stages, whether the message goes out as a reply or a new thread, which days of the week you want to send, what time you want to send, and more.<\/p>\n

But if and when you need even more<\/em> fine-tuning: T<\/strong>here’s another layer of auto follow-up controls in the GMass dashboard<\/a><\/strong>.<\/p>\n

Go to Dashboard > Settings > Auto Follow-ups<\/strong>, and you will find seven checkboxes.<\/p>\n

\"Auto<\/a><\/p>\n

These settings all control your auto follow-ups at the account level; that is, when you change one, it affects all campaigns going forward.<\/p>\n

And mostly, these settings handle the most nuanced situations<\/strong>.<\/p>\n

Here is what all seven settings do and when you’ll want to use each one.<\/p>\n

Domain Matching<\/h2>\n

What it does<\/h3>\n

If one person at a domain replies, GMass stops the campaign\u2019s remaining auto follow-ups to the other recipients at that same domain<\/strong>.<\/p>\n

Normally, GMass evaluates replies recipient by recipient. If you have auto follow-ups set to only go out to people who haven’t replied… you email five people… and one replies… that one person who replied would not receive the rest of the follow-up sequence.<\/p>\n

Same deal when there are multiple people at a single company. You email five people at acme.com<\/code>, one replies, so that person stops getting the rest of the follow-up sequence. The other four people would continue receiving follow-ups.<\/p>\n

Domain matching changes that<\/strong>. Once GMass detects a reply from one person at acme.com<\/code>, it treats the reply as engagement from the company and stops the remaining follow-ups to the other acme.com<\/code> recipients in that campaign as well.<\/p>\n

When domain matching is useful<\/h3>\n

Turn it on when your goal is to get one response from the organization<\/em>, rather than a separate response from every person you contacted<\/strong> at that organization.<\/p>\n

Say you email ten employees at the same company to find the person who handles purchasing. As soon as one employee replies, continuing to email the other nine may feel unnecessary. Or worse, it makes it look like you’re not paying attention and letting your automations run wild. Domain matching prevents that.<\/p>\n

Leave it off when each recipient should be treated independently, even when several recipients work at the same company.<\/p>\n

Read more about stopping auto follow-ups when anyone at a company replies<\/a>.<\/p>\n

Force Prior Conversation Below Message<\/h2>\n

What it does<\/h3>\n

GMass includes the prior email conversation underneath most auto follow-ups automatically. It comes down to the auto follow-up settings you use in a campaign.<\/p>\n