{"id":320,"date":"2016-07-12T05:00:00","date_gmt":"2016-07-12T05:00:00","guid":{"rendered":"http:\/\/www.gmass.co\/blog\/?p=320"},"modified":"2025-08-30T00:28:06","modified_gmt":"2025-08-30T00:28:06","slug":"rich-content-auto-follow-up-email-sequence","status":"publish","type":"post","link":"https:\/\/www.gmass.co\/blog\/rich-content-auto-follow-up-email-sequence\/","title":{"rendered":"Create Rich Content for an Automatic Follow-Up Email Sequence"},"content":{"rendered":"<p>The <a href=\"https:\/\/www.gmass.co\/blog\/auto-follow-up-emails-until-reply\/\">automatic follow-up email feature<\/a>\u00a0allows you set a an automatic timed sequence of emails to be sent to your recipients until they <b>reply<\/b> or <b>open <\/b>or<b> click<\/b>. <i>Sometimes this is also known as a drip campaign or a sequence campaign and is popular amongst cold emailers.<\/i><\/p>\n<p>You can also set up your sequence so every recipient gets every email regardless of whether they open, click, or reply \u2014 say, for instance, a welcome series where you&#8217;re introducing someone to a set of features. This is great for <a href=\"https:\/\/www.gmass.co\/blog\/evergreen-email-sequence\/\">evergreen email sequences<\/a>.<\/p>\n<p>In the GMass interface inside Gmail, it&#8217;s easy to set the text of the follow-up email using the default <b>&#8220;Send text above original&#8221;<\/b> option, but this option is limited to just text without rich formatting. (You can use mail merge tags.)<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified.png\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21930\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified.png\" alt=\"Send a plain text follow-up\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>Still, even without rich formatting, this option <strong>will suffice for most users<\/strong> wanting to use the automatic follow-up email feature.<\/p>\n<p>But&#8230; if the plain text option doesn&#8217;t suffice for your purposes and you want to apply formatting like <strong>hyperlinks<\/strong>,\u00a0<strong>formatted text<\/strong>,\u00a0<strong>images<\/strong>, or <strong>attachments<\/strong> to the follow-up email, then you need to choose the <b>Send rich text&#8230;<\/b>\u00a0option <em>rather<\/em> than <b>Send text above original<\/b>.<\/p>\n<p>If you want to have click tracking in your follow-up, you need to use rich-text as HTML is required for click tracking.<\/p>\n<p>You&#8217;ll also need to use the rich text option if you want your follow-up to start a new thread with a new subject line, rather than going out as a reply in the same thread as the initial email.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-options-tinified.png\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21913\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-options-tinified.png\" alt=\"Your rich text options for follow ups\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-options-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-options-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-options-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-options-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-options-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-options-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-options-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-options-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>This article will teach you how to <strong>create the follow-ups<\/strong> you can choose from that dropdown, as well as how to <strong>edit those follow-up templates in the future<\/strong>.<\/p>\n<p>In order to set formatted content as a follow-up email, you first need to create the content and save it in the GMass system.<\/p>\n<h2>How to Create and Use a Rich Text Follow-Up Template<\/h2>\n<h3>Creating your rich text follow-up template<\/h3>\n<p>Click the <strong>plus sign button (+)<\/strong> in the Auto Follow-up section of the GMass campaign settings box.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plusbutton-tinified.png\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21914\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plusbutton-tinified.png\" alt=\"Click the plus sign to create a new template\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plusbutton-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plusbutton-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plusbutton-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plusbutton-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plusbutton-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plusbutton-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plusbutton-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plusbutton-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>A new Compose window will launch with the To address and Subject pre-filled.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-newcomposewindow-tinified.png\" data-rel=\"lightbox-image-3\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21915\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-newcomposewindow-tinified.png\" alt=\"Compose window for the follow up\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-newcomposewindow-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-newcomposewindow-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-newcomposewindow-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-newcomposewindow-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-newcomposewindow-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-newcomposewindow-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-newcomposewindow-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-newcomposewindow-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p><strong>Do not edit the email address in the To field<\/strong>. That address is used to save your template in the GMass system.<\/p>\n<p>You can (and should) <strong>replace the subject line<\/strong>. That&#8217;s especially true if you are sending this email in a new thread where your recipients will see the subject line. But even if you&#8217;re going to send this in the same thread, the subject line is useful for identifying this email template in the follow-up dropdown menu in the settings.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-changesubject-tinified.png\" data-rel=\"lightbox-image-4\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21916\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-changesubject-tinified.png\" alt=\"Change the subject line of the rich text follow-up\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-changesubject-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-changesubject-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-changesubject-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-changesubject-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-changesubject-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-changesubject-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-changesubject-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-changesubject-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>Now compose the message by deleting the text that&#8217;s already there. You can use the same mail merge tags you&#8217;re using in your initial email template as well. You can use <strong>links<\/strong>, <strong>font colors<\/strong>, and even <strong>attachments<\/strong>.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-emailbody-tinified.png\" data-rel=\"lightbox-image-5\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21917\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-emailbody-tinified.png\" alt=\"Compose your email\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-emailbody-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-emailbody-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-emailbody-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-emailbody-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-emailbody-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-emailbody-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-emailbody-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-emailbody-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>You can set the <a href=\"https:\/\/www.gmass.co\/blog\/preview-text\/\">preview text<\/a> for your message in the GMass settings box for the follow-up template. Go to the Advanced section to edit the Preview Text.<\/p>\n<p>You can also <strong>set a Friendly Name<\/strong> for your campaign \u2014 that&#8217;s an internal use field that your recipients will never see. You&#8217;ll also be able to <strong>see the Friendly Name in the follow-up template dropdown<\/strong>.<\/p>\n<p>In the example here, I&#8217;ve used the Friendly Name to add some identifying info about this template to help me know exactly what it is in the future.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-previewandfriendly-tinified.png\" data-rel=\"lightbox-image-6\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21924\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-previewandfriendly-tinified.png\" alt=\"Preview text and friendly name\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-previewandfriendly-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-previewandfriendly-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-previewandfriendly-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-previewandfriendly-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-previewandfriendly-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-previewandfriendly-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-previewandfriendly-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-previewandfriendly-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>Once you&#8217;re all set, click the red GMass button to save the follow-up template into your account, so you can choose it from the dropdown later.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-hitgmass-tinified.png\" data-rel=\"lightbox-image-7\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21918\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-hitgmass-tinified.png\" alt=\"Hit GMass to save\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-hitgmass-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-hitgmass-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-hitgmass-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-hitgmass-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-hitgmass-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-hitgmass-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-hitgmass-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-hitgmass-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>You should see this pop-up message telling you all was successful.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-successmessage-tinified.png\" data-rel=\"lightbox-image-8\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21919\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-successmessage-tinified.png\" alt=\"Success message\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-successmessage-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-successmessage-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-successmessage-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-successmessage-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-successmessage-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-successmessage-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-successmessage-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-successmessage-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<h3>Using your rich text follow-up template<\/h3>\n<p>In the initial campaign email draft, re-open the GMass settings and head back into the Auto Follow-up section. <strong>GMass auto-saves your settings<\/strong> so you don&#8217;t have to worry about losing any of your work on these follow-ups through this process.<\/p>\n<p>Then click the refresh button next to the template dropdown.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-refreshtemplates-tinified.png\" data-rel=\"lightbox-image-9\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21920\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-refreshtemplates-tinified.png\" alt=\"Refresh templates\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-refreshtemplates-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-refreshtemplates-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-refreshtemplates-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-refreshtemplates-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-refreshtemplates-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-refreshtemplates-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-refreshtemplates-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-refreshtemplates-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p><strong>Select the template you just created from the dropdown<\/strong>. The friendly name is bolded and in brackets; the subject line is in purple. If you didn&#8217;t create a friendly name, you&#8217;ll just see the subject line. You can also search for templates in the box by name, or use the search filter <code>is:template<\/code> to just show your auto follow-up and triggered email templates.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-findtemplate-tinified.png\" data-rel=\"lightbox-image-10\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21921\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-findtemplate-tinified.png\" alt=\"Find your new template\" width=\"1804\" height=\"912\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-findtemplate-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-findtemplate-tinified-300x152.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-findtemplate-tinified-1024x518.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-findtemplate-tinified-768x388.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-findtemplate-tinified-1536x777.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-findtemplate-tinified-24x12.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-findtemplate-tinified-36x18.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-findtemplate-tinified-48x24.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>You can view your template by clicking the eye icon.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyetoview-tinified.png\" data-rel=\"lightbox-image-11\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21922\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyetoview-tinified.png\" alt=\"View the email with the eye icon\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyetoview-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyetoview-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyetoview-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyetoview-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyetoview-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyetoview-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyetoview-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyetoview-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyepreview-tinified.png\" data-rel=\"lightbox-image-12\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21923\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyepreview-tinified.png\" alt=\"Eye preview view\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyepreview-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyepreview-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyepreview-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyepreview-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyepreview-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyepreview-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyepreview-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-eyepreview-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<h2 id=\"editfollowup\">How to Edit a Rich Text Follow-Up Template<\/h2>\n<p>Let&#8217;s say you want to edit a rich text follow-up template you&#8217;ve previously used. Rather than having to go through the entire creation process described earlier in this article you edit the template on the spot.<\/p>\n<p>After you&#8217;ve chosen the template you want to edit from the follow-up dropdown, click the pencil icon.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editicon-tinified.png\" data-rel=\"lightbox-image-13\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21925\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editicon-tinified.png\" alt=\"The edit icon for a rich text template\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editicon-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editicon-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editicon-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editicon-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editicon-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editicon-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editicon-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editicon-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>GMass will bring up the Compose window with your follow-up template.<\/p>\n<p>Once again, <strong>don&#8217;t touch the address in the To field<\/strong> \u2014 that address is how GMass gets your edited template into the system.<\/p>\n<p>You can edit the subject line and email body here.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedfollow-tinified.png\" data-rel=\"lightbox-image-14\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21926\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedfollow-tinified.png\" alt=\"Edit the follow-up\" width=\"1804\" height=\"1330\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedfollow-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedfollow-tinified-300x221.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedfollow-tinified-1024x755.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedfollow-tinified-768x566.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedfollow-tinified-1536x1132.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedfollow-tinified-24x18.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedfollow-tinified-36x27.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedfollow-tinified-48x35.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>You can also edit the preview text and friendly name for the template.<\/p>\n<p><strong>Warning:\u00a0<\/strong>If your follow-up message had attachments, you&#8217;ll need to re-add those manually when you edit the template. GMass will give you a warning if you&#8217;re facing that scenario.<\/p>\n<p>And when you&#8217;re ready to save your edited template, click the GMass button to save it.<\/p>\n<p>Now when you refresh the template box you&#8217;ll see your edited template there.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedinbox-tinified.png\" data-rel=\"lightbox-image-15\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21927\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedinbox-tinified.png\" alt=\"Edit the rich text\" width=\"1946\" height=\"1120\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedinbox-tinified.png 1946w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedinbox-tinified-300x173.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedinbox-tinified-1024x589.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedinbox-tinified-768x442.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedinbox-tinified-1536x884.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedinbox-tinified-24x14.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedinbox-tinified-36x21.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-editedinbox-tinified-48x28.png 48w\" sizes=\"auto, (max-width: 1946px) 100vw, 1946px\" \/><\/a><\/p>\n<p>To see how your sequence will look and test your templates, you can use GMass to send a test of all the stages of your email.<\/p>\n<p><a href=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-sendallstages-tinified.png\" data-rel=\"lightbox-image-16\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21929\" src=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-sendallstages-tinified.png\" alt=\"Send all stages as test\" width=\"1804\" height=\"1246\" srcset=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-sendallstages-tinified.png 1804w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-sendallstages-tinified-300x207.png 300w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-sendallstages-tinified-1024x707.png 1024w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-sendallstages-tinified-768x530.png 768w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-sendallstages-tinified-1536x1061.png 1536w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-sendallstages-tinified-24x17.png 24w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-sendallstages-tinified-36x25.png 36w, https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-sendallstages-tinified-48x33.png 48w\" sizes=\"auto, (max-width: 1804px) 100vw, 1804px\" \/><\/a><\/p>\n<p>And we&#8217;re all set! You should now be all set creating and editing rich-text auto follow-up templates for your campaigns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The automatic follow-up email feature\u00a0allows you set a an automatic timed sequence of emails to be sent to your recipients until they reply or open or click. Sometimes\u2026<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5428,4269,33],"tags":[],"class_list":["post-320","post","type-post","status-publish","format-standard","hentry","category-cold-email","category-email-automation","category-email-follow-ups"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Create Rich Content for an Automatic Follow-Up Email Sequence<\/title>\r\n<meta name=\"description\" content=\"How to create rich-text templates in GMass and Gmail to use in auto follow-up sequences. Also how to edit those templates within GMass.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.gmass.co\/blog\/rich-content-auto-follow-up-email-sequence\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Create Rich Content for an Automatic Follow-Up Email Sequence\" \/>\r\n<meta property=\"og:description\" content=\"How to create rich-text templates in GMass and Gmail to use in auto follow-up sequences. Also how to edit those templates within GMass.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.gmass.co\/blog\/rich-content-auto-follow-up-email-sequence\/\" \/>\r\n<meta property=\"og:site_name\" content=\"GMass Blog\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GmailMailMerge\/\" \/>\r\n<meta property=\"article:published_time\" content=\"2016-07-12T05:00:00+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2025-08-30T00:28:06+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.gmass.co\/blog\/wp-content\/uploads\/2016\/07\/sendrichtext-plaintext-tinified.png\" \/>\r\n<meta name=\"author\" content=\"Ajay Goel\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:creator\" content=\"@PartTimeSnob\" \/>\r\n<meta name=\"twitter:site\" content=\"@GMassForGmail\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ajay Goel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/rich-content-auto-follow-up-email-sequence\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/rich-content-auto-follow-up-email-sequence\\\/\"},\"author\":{\"name\":\"Ajay Goel\",\"@id\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/#\\\/schema\\\/person\\\/b5fa74f8765b860701158fd77162fff8\"},\"headline\":\"Create Rich Content for an Automatic Follow-Up Email Sequence\",\"datePublished\":\"2016-07-12T05:00:00+00:00\",\"dateModified\":\"2025-08-30T00:28:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/rich-content-auto-follow-up-email-sequence\\\/\"},\"wordCount\":982,\"commentCount\":35,\"image\":{\"@id\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/rich-content-auto-follow-up-email-sequence\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/sendrichtext-plaintext-tinified.png\",\"articleSection\":[\"Cold Email\",\"Email Automation\",\"Email Follow-Ups\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.gmass.co\\\/blog\\\/rich-content-auto-follow-up-email-sequence\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/rich-content-auto-follow-up-email-sequence\\\/\",\"url\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/rich-content-auto-follow-up-email-sequence\\\/\",\"name\":\"Create Rich Content for an Automatic Follow-Up Email Sequence\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/rich-content-auto-follow-up-email-sequence\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/rich-content-auto-follow-up-email-sequence\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/sendrichtext-plaintext-tinified.png\",\"datePublished\":\"2016-07-12T05:00:00+00:00\",\"dateModified\":\"2025-08-30T00:28:06+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.gmass.co\\\/blog\\\/#\\\/schema\\\/person\\\/b5fa74f8765b860701158fd77162fff8\"},\"description\":\"How to create rich-text templates in GMass and Gmail to use in auto follow-up sequences. 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