{"id":786,"date":"2017-02-05T05:04:18","date_gmt":"2017-02-05T05:04:18","guid":{"rendered":"http:\/\/www.gmass.co\/blog\/?p=786"},"modified":"2024-05-14T22:06:18","modified_gmt":"2024-05-14T22:06:18","slug":"how-to-cancel-or-edit-auto-follow-ups","status":"publish","type":"post","link":"https:\/\/www.gmass.co\/blog\/how-to-cancel-or-edit-auto-follow-ups\/","title":{"rendered":"How to Cancel, Pause, Edit, or Add Auto Follow-Up Emails"},"content":{"rendered":"

GMass’s auto follow-up feature is extremely popular and powerful \u2014 but sometimes, you may find yourself needing to pause, edit, add, or cancel those automated messages<\/strong>. And you may not be sure which of those options is correct for your situation.<\/p>\n

One important note before we start: Sometimes users are confused<\/em> because they’ve cancelled a campaign, but the auto follow-ups\u00a0for that campaign still\u00a0send<\/em>.<\/p>\n

That is because canceling a campaign<\/a> does\u00a0not also cancel\u00a0the auto follow-ups for emails already sent<\/em>.\u00a0\u00a0For example, if you’ve scheduled a campaign to send 1,000 emails at 200 emails\/day, and the campaign has auto follow-up emails set, and after 2 days, the campaign is canceled, that means only 400 emails have been sent, and now the remaining 600 won’t receive the email. However, those 400 that have already received the campaign will still get the auto follow-ups<\/em> for that campaign unless the auto follow-ups are explicitly cancelled.<\/p>\n

You can always see how many outstanding auto follow-ups you have<\/strong> (and see exactly who they’re going to) by going to the GMass dashboard and clicking on the calendar icon in the row for your campaign to see the calendar view<\/a> of your follow-up schedule.<\/p>\n

Now let’s tame your auto follow-ups.<\/p>\n

Table of Contents<\/h2>\n