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You can now transfer your subscription to another account

You can transfer your paid GMass subscription from one account to another, even if one account is a Gmail account and the other is a G Suite account..

Why would you want to transfer your subscription?

  1. Perhaps you accidentally subscribed the wrong account. Instead of canceling and re-subscribing, you can just transfer the subscription over.
  2. Maybe you misspelled your email address when you subscribed.
  3. Maybe Google has deactivated the gmail.com account that you subscribed and so you no longer have access to it.
  4. Perhaps you changed your mind after subscribing, because you realized that a different Gmail account has a better reputation and more sending ability than the account you originally subscribed.
  5. Perhaps you are the leader of a Team Plan for your organization, and you want to transfer the ownership of the Team Plan to someone else, because you are leaving the organization.

How to transfer your GMass subscription

In this example, I’m about to transfer my paid GMass subscription from ajay@wordzen.com to meredith@wordzen.com. You can’t tell from the screenshot, but the account I’m logged into is ajay@wordzen.com.
  1. Log into the account that currently has the subscription. If you don’t have access to that Gmail account anymore, then log into the account that you would like to transfer the subscription to.
  2. Launch a new Compose window in Gmail.
  3. Set the To field to transfer@gmass.co.
  4. If you are currently logged into the account that has the subscription, then set the Subject to the Gmail account that you wish to transfer the GMass subscription to.If you don’t have access to the account that has the subscription and are instead logged into the account that you wish to transfer the subscription to, then you need to specify the account that already has the subscription. Set the Subject to “from:email@domain.com” (without the quotes).

    This is how you transfer a subscription when you’re logged into the account you wish to transfer it TO. Here I’m transferring the subscription from ajaygoel@gmail.com into the account I’m logged into, ajaygoel8477@gmail.com.
  5. Hit the main GMass button. Do not hit the Send button. Your subscription will be immediately transferred.

Important notes about transferring a subscription

  1. You can only transfer a subscription from an account with an active subscription to an account that is currently free. So if the account you’re trying to transfer the subscription to is already subscribed on its own or is part of a Team Plan, then the transfer will fail.
  2. A GMass account must exist for the account you wish to transfer the subscription TO. That means the Gmail account must exist, and it must already be connected to GMass for the GMass account to exist. If a GMass account doesn’t exist, create it first.
  3. Subscription transfers work for Stripe and PayPal-based subscriptions.
  4. There are limits to how many times a subscription can be transferred.
  5. We used to prevent subscription transfers between Gmail and G Suite accounts, but this restriction is no longer in place as of March 2019.
  1. Hello there,

    In your above explanation you don’t show where you put the actual email that you want to change your account to.

    Is it on the subject field? In the body of the email? The image above is confusing.

    Looking forward to your reply.

  2. I want to transfer my account to my assistant. When I try that, I get this:

    Your GMass request failed. Error details: Error – Your subscription could NOT be transferred from (me)@(company).com to (assistant)@(company).com. Either the accounts aren’t of the same type, one of the GMass accounts doesn’t exist, or (me)@(company).com isn’t subscribed, or (assistant)@(company).com isn’t a free account.

    Please advise

    1. We can’t transfer a subscription from a Gmail account to a G Suite account. You’ll have to cancel the Gmail subscription and subscribe the G Suite account. Then contact our support team (support@gmass.zendesk.com) – they will issue a refund for the duplicate charge.

    1. Hi,

      You can actually do that from the new email info@tesla.co.th

      Since you don’t have access to the account that has the subscription because of the typo, log into the account that you wish to transfer the subscription to, then you need to specify the account that already has the subscription. Set the Subject to “from:email@domain.com” (without the quotes) which is the email address with the typo. Add the address transfer@gmass.co into the TO field and click on the GMass button.

  3. Hi,I want to be able to store a Google spreadsheet in a Gmail folder so that it can be accessed and updated from within Gmail- rather than having to come out of Gmail and go into Google docs. I’d be grateful for any tips on how to do this.Thank you.

    1. Hi Andie,

      We’ve answered your ticket directly. If you run into further issues or have questions, Please contact our support team through http://gmass.co/g/support

  4. So when I attempt to transfer my account that has gotten blocked from poor preparation of email campaigns, I get an error message that transfer@gmass.co is not a valid address. Any help would be appreciated.


    1. Hi Ramsingh,

      You can only transfer the subscription for GMass. Since everything (emails, sents and reports) resides in your email accounts, you would need to manually forward these over.

    1. Hi Michelle,

      If you’re receiving a bounced email error, then you must have clicked the Gmail send button instead of the red GMass button.

      If you’re running into further issues, Please contact our support team through http://gmass.co/g/support so we may address your concern directly in private.

    1. To cancel your subscription, follow the directions here from the account you wish to cancel: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

  5. I’m also getting an error. I signed up with the alias I always use, but I assume I need my “real” email address. This is my error: Uh oh, something went wrong. Here is the detailed error: We couldn’t find a subscription for roxanne@trevorromain.com

    1. Hi Roxanne,

      Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so that we may assist you directly.

  6. So is this ONLY the subscription? If you want to transfer over to another account, along with an attached google sheet for new and followup emails, there’s no way to transfer or copy over campaigns, “do not auto-followup” and some provision for an attached sheet??

    1. Hi Bharat,

      Please make sure to click the GMass button. When you click the GMass button, it’ll send a command to GMass but when you click the regular send button, it sends an email to a non-existent address.

  7. My company changed emails and I can’t login to my old email “email@ubnt.com” So I tried the above instructions and it says I have to be logged in to my @ubnt.com to transfer. I need it transferred to @ui.com PLEASE HELP!

  8. Hi,
    I tried to transfer and I got this error: General Exception Index and length must refer to a location within the string. Parameter name: length.
    Please help

    1. Hi Julia,

      Upon checking, your subscription has been successfully transferred. Please let us know if you’re still encountering issues.

  9. I had a Gmass subscription on my previous email but my org recently changed the domain, now I am not able to transfer the subscription to the new account nor able to request for invoices nor able to cancel the subscription.

    1. Hi Gaurav,

      We’ve responded to your ticket directly. Kindly check your email as we require additional verification to confirm authorization.

  10. When I tried to transfer to the new domain as the previous email is inaccessible now it gave me this error: ‘Uh oh, something went wrong. Here is the detailed error: General Exception You’re trying to transfer a subscription to “from:gaurav@mobilock.in”, but that GMass account doesn’t exist yet. Here’s how to create it:’

    1. Hi Gaurav,

      We’ve responded to your ticket directly. Kindly check your email as we require additional verification to confirm authorization.

  11. I followed the directions above to no avail my subscription did not transfer to my other email address I need help please!

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