And while our support team can handle whatever you throw at them, before you dive into the world of support, it always feels good to find a quick answer to your problem independently.
Here in the troubleshooting archives, you can read the blog posts we've written about common (or not-so-common) GMass questions — and how to fix them.
We also recommend checking out our support page, which has more answers to common troubleshooting questions.
November 28, 2016
How to resend your Gmail mail merge campaign when you get errors
In the last few days, we’ve noticed an increase in the number or errors returned to GMass by the Gmail …Continue Reading
November 23, 2016
Why your Gmail account becomes inaccessible when sending a big mail merge campaign
If you’ve ever been locked out of your Gmail account while sending a large mail merge campaign, you’re not alone, …Continue Reading
November 13, 2016
What to do if you get a “Requested entity was not found” error after clicking the GMass button
Occasionally, after you’ve composed your mail merge campaign in Gmail and hit the GMass button, instead of sending, you may …Continue Reading
August 31, 2016
How to stop GMass from sending emails from your Gmail account
There are lots of reasons why you may need to stop GMass from sending emails from your Gmail account: GMass …Continue Reading
June 2, 2016
Don’t make this copy / paste mistake with Gmail and GMass
If you’ve sent an email campaign with GMass, or even a test message to yourself, never copy/paste that message from …Continue Reading
March 11, 2016
Why your Gmail signature doesn’t show up when GMass launches the Compose window
This post was updated on July 2, 2016 with a new method to set your signature with GMass. If you’re …Continue Reading