Why Am I Not Receiving Emails? (5 Step Checklist – Beginner Friendly)
I can hear you screaming “Why am I not receiving emails?” at your computer. And now that you’ve gotten that little modicum of catharsis, we can move on to…
GMass Blog
Category: Troubleshooting
While we’re always doing our best here at GMass to make sure everything runs smoothly, intuitively, and properly — we know support questions happen.
And while our support team can handle whatever you throw at them, before you dive into the world of support, it always feels good to find a quick answer to your problem independently.
Here in the troubleshooting archives, you can read the blog posts we’ve written about common (or not-so-common) GMass questions — and how to fix them.
We also recommend checking out our support page, which has more answers to common troubleshooting questions.
Continue reading →
Install Manifest V2 of the GMass Extension for Use on Older Computers
Note: GMass version 6.0.3 (and beyond) in the Chrome Web Store should work with older browsers and operating systems. However, if you are still having difficulties, these are…
New pay-per-incident VIP support
We are trialing a new VIP pay-per-incident support program. If you need help urgently or are experiencing a crisis, you can request VIP support and choose either immediate…
Why your Gmail mail merge personalization failed
If you’re sending mail merge campaigns in Gmail with GMass, or even a different mail merge service, there are several reasons why personalization may fail. If you find that…
How to troubleshoot a missing GMass button
If you suddenly find that the GMass button has disappeared from your Gmail interface, this guide will help you. First, determine if the extension is failing completely or…
How to resend your Gmail mail merge campaign when you get errors
In the last few days, we’ve noticed an increase in the number or errors returned to GMass by the Gmail API. The Gmail API is the interface by…
Why your Gmail account becomes inaccessible when sending a big mail merge campaign
If you’ve ever been locked out of your Gmail account while sending a large mail merge campaign, you’re not alone, and don’t be alarmed. It’s normal Gmail behavior,…
What to do if you get a “Requested entity was not found” error after clicking the GMass button
Occasionally, after you’ve composed your mail merge campaign in Gmail and hit the GMass button, instead of sending, you may receive this error in the yellow status bar…
How to get support
GMass is a low-cost, self-service system. We use Zendesk as our support ticketing system. We do not offer phone support or chat support. Before you submit a request,…
How to stop GMass from sending emails from your Gmail account
There are lots of reasons why you may need to stop GMass from sending emails from your Gmail account: GMass may have started sending a multi-day campaign, but…
Don’t make this copy / paste mistake with Gmail and GMass
If you’ve sent an email campaign with GMass, or even a test message to yourself, never copy/paste that message from your Sent Mail or Inbox into a new…
Resources for GMass Beginners
If you’re new to GMass or new to email marketing, these resources might help you get started: 1. GMass YouTube Videos 2. GMass Quickstart Guide The animations on…