Customers Hate “Thank You For Your Patience” — 8 Better Options
“Thank you for your patience.” It’s one of those customer service phrases you default to when you want to sound polite, professional, and on top of things. Until…
GMass Blog
Category: Support
Here in the Support archives you’ll find articles we’ve written solving popular support questions we receive here at GMass.
Learn how to use different GMass features here, plus get answers to your questions on things like pricing and subscriptions.
If you don’t find an answer here, we recommend heading next to our support FAQ, where we’ve gathered and organized answers to many of the most common questions we receive about GMass (and Gmail, mass email, and cold email in general).
Continue reading →
Our New ChatGPT Assistant Is Here to Answer Your GMass Questions
Working on a GMass campaign and have a specific question about how to use a feature? Want to see if GMass can do something you’re picturing in your…
Why you have to enter your Google Sheet ID manually
If you go to connect to your Google Sheet only to find a strange dialog box that looks like this… …it’s because your Google Workspace Admin has blocked…
Precise control over the subject line of email sequences
You now have precise control over the subject line and how the conversation “thread” appears in an email sequence. First, if you don’t know much about how our…
Guide to using the Zapier integration
You can now use the Zapier integration for GMass. Give me the link! First, you’ll need to create an API key in GMass (login required). Then, go here…
How to install the GMass extension locally (without the Chrome Web Store)
February 18, 2021 Update: This issue is now resolved. GMass is back on the Chrome Web Store and can be installed from there. This morning, February 17, 2021,…
From which server are your emails sent?
We’re often asked to provide the IP addresses and domain names of the servers we use to send users’ emails. This question, however, represents a fundamental misunderstanding of…
How to use Campaign Templates in Gmail
We’re often asked how GMass handles “templates.” The simple answer is that every email you send with GMass is a “template” that you can re-use for a future…
Campaign Reports Explained [+ interesting tidbits]
GMass takes a different approach to reporting and analytics than most Email Service Providers, and in this article you can learn how to access and analyze email campaign…
Suppress addresses by number of days since last email
When creating a Gmail mail merge campaign, you can suppress recipients based on how many days it has been since they last received an email from you. This…
How to get support
GMass is a low-cost, self-service system. We use Zendesk as our support ticketing system. We do not offer phone support or chat support. Before you submit a request,…
How to transfer your subscription to another account
You can transfer your paid GMass subscription from one account to another, even if one account is a Gmail account and the other is a G Suite account.. Why…