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Support

Here in the Support archives you'll find articles we've written solving popular support questions we receive here at GMass.

Learn how to use different GMass features here, plus get answers to your questions on things like pricing and subscriptions.

If you don't find an answer here, we recommend heading next to our support FAQ, where we've gathered and organized answers to many of the most common questions we receive about GMass (and Gmail, mass email, and cold email in general).
enter Google Sheet ID manually

February 5, 2022

Why you have to enter your Google Sheet ID manually

If your Google Workspace Admin blocks third party access to your Google Drive, you'll be presented with an alternate interface to connect to a Sheet.

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precise control over the subject line

November 4, 2021

Precise control over the subject line of email sequences

You now have precise control over the subject line and how the conversation “thread” appears in an email sequence. First, …

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GMass Zapier integration

August 24, 2021

Guide to using the Zapier integration

You can now use the Zapier integration for GMass. Technically it’s still in beta and hasn’t been officially approved by …

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GMass extension local access

February 17, 2021

How to install the GMass extension locally (without the Chrome Web Store)

February 18, 2021 Update: This issue is now resolved. GMass is back on the Chrome Web Store and can be …

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email sent from which server

November 23, 2020

From which server are your emails sent?

We’re often asked to provide the IP addresses and domain names of the servers we use to send users’ emails. …

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campaign templates in Gmail

November 17, 2020

How to use Campaign Templates in Gmail

We’re often asked how GMass handles “templates.” The simple answer is that every email you send with GMass is a …

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campaign reports explained

November 19, 2017

Campaign Reports Explained [+ interesting tidbits]

GMass takes a different approach to reporting and analytics than most Email Service Providers, and in this article you can …

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March 28, 2017

Suppress addresses by number of days since last email

How to suppress emails for a campaign based on days — to make sure you're not overwhelming people with emails or sending redundant messages.

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November 2, 2016

How to get support

GMass is a low-cost, self-service system. We use Zendesk as our support ticketing system. We do not offer phone support …

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September 27, 2016

How to transfer your subscription to another account

You can transfer your paid GMass subscription from one account to another, even if one account is a Gmail account and …

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August 4, 2016

GMass Pricing Frequently Asked Questions (FAQ)

First, here’s the GMass Pricing page where you can subscribe. Free versus Paid Q: Do I have to upgrade to a …

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guide to personalization

July 5, 2016

Complete Guide to Mail Merge Personalization in Gmail [UPDATED 2021]

GMass offers a number of ways to personalize the Subject and Message of your mail merge campaigns sent with Gmail. From …

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