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How we’re working around India’s RBI recurring payments rule

India's RBI payment rule

If you live in India and use an Indian credit card to subscribe to software and other services, you’ve likely had trouble making payments lately because of the Reserve Bank of India’s new rules on recurring payments that went into effect on October 1.

All existing recurring payments under 5,000 Rs. need a one-time manual approvals now via AFA (Additional Factor Authorization), and all recurring payments over 5,000 Rs. need manual approval for every single charge. This has wreaked havoc on any company that sells subscription services to people in India. Indian customers of services worldwide, including GMass, have found that their transactions are denied and their subscriptions are being cancelled. At partial fault is the credit card issues themselves, many of whom simply weren’t ready for this change.

The impact on GMass

At GMass, about 20% of our user base is from India, so the impact since October 1 has been substantial. Our Indian customers who are used to paying us monthly have had their transactions denied which has led to their subscriptions being cancelled, and new Indian customers trying to subscribe for the first time are finding that their credit cards are being declined and they can’t subscribe.

How we’re working with the new rule

Starting today, we’ve implemented a few new payment flows to help navigate the new recurring payments rule.

If you’re a new subscriber and you’re entering your credit card information on our Pricing page to subscribe, if your transaction is denied, you’ll be taken to a page where you can manually pay your invoice. This is a Stripe-hosted page that will take you through any AFA required by your bank. One the invoice is paid, your subscription will automatically activate.

If you’re an existing subscriber and your monthly payment has been declined, you’ll also be sent a link to a Stripe-hosted invoice where you can manually make payment to keep your subscription active.

If you’re an existing customer and your monthly payment is declined, you’ll get a link emailed to you where you can pay the invoice manually.

Further Reading

An excellent article was published in The Ken about India’s new rule.

Here is a TechCrunch article on the new rule.

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  1. Card is getting declined even with manual pay option. Tried paying through the link received in email, but again same issue. Error says “Your card has been declined.” Tried using different credit and debit cards (all Indian). Kindly help resolve

    1. Hi Nimisha,

      This is because your subscription isn’t due to be renewed yet as your subscription was renewed this past July 3. Your next subscription renewal date is on August 3.

  2. Hi,

    I couldn’t use Gmass since the past 2months. Tried using everything even the manual option it says card is declined. Please help asasp

    1. Hi Uzair,

      It looks like you were able to renew your subscription already. If you’re still having issues, please contact our support team (gmass.co/g/support)

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