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Gmail Draft thinks To field is blank if invalid characters present in address

We’ve discovered that in certain situations, Gmail doesn’t save the addresses in the To field as part of a Draft, when invalid characters are present in the list of email addresses in the To field. For example:

There’s an invalid character, a parentheses, in the second email address, which causes Gmail to think the To field is blank.

GMass works by examining all the parts of a Gmail Draft, and then using that Draft as the basis a mail merge campaign. In a case where there is an invalid character, like a parentheses, in an email address, the Gmail Draft doesn’t save any of the addresses, which results in GMass thinking the To field is blank, even though it isn’t.

If you get an error telling you that you don’t have any To addresses, but you clearly do, please check your To field for invalid characters.

20 Comments
  1. I am sending the bulk mail to members of our organisation using ‘bcc’ field.
    Therefore, I do not have any entry in ‘To’ field. How can I get GMass to send such bulk e-mail?

  2. Gmass is already sending your bulk mail as bcc; that’s what it does best. You don’t need the bcc field. Just insert all your email addresses into the ‘To:’ field and Gmass will do the rest.

  3. When I sent multiple emails through Gmass the first name of the recipients did not work, “Dear Jim” etc
    What did I do wrong?
    John

  4. I am using the exact same list I use yesterday but today I’m having an issue. I’ve used the same list of names before and Gmail is recognizing all of the email addresses. I don’t understand why it’s not going through.

  5. Gmass is not connecting email addresses. I have double checked and there are no invalid characters. I have tried big and small batches. Nothing is working.

  6. Tried to merge 38 email addresses with Gmass and none had any invalid characters as evidenced when I used the native mail merge within Gmail with no issues. Got the error “You don’t have any email addresses in the To line” every time. Can you please advise what to do to correct this.

  7. I keep getting this error “Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: You don’t have any email addresses in the To line. See this article for more information.

    Help????

  8. the emails in my google sheet don’t have incorrect characters..but it shows up with incorrect characters in the email to field. they all have a ? after the @ symbol.
    what do i do?

  9. i have paid gmass m getting this error again n again Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: You don’t have any email addresses in the To line. See this article for more information.

    1. Hi Krishna,

      Kindly reload your Gmail tab. This usually fixes this error. If you’re still having difficulties, Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/

  10. Please, I need your help here. I have been trying to send from To and it keeps telling me an error, what do I need to do or is it not working for everyone?

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