If you’re using the GMass unlimited sending option by connecting an SMTP service to GMass, you may have chosen Sendgrid as your SMTP service provider. If so, here is how you we recommend that you configure your Sendgrid account.
- GMass will connect without TLS/SSL to the SMTP server on the port of your choice. Sendgrid allows you to connect on ports 25 or 587. You can authenticate into the Sendgrid SMTP relay with either your Sendgrid username/password, or the username “apikey” and a Password that is provided when you create an API key. See below for an example. Note that if you create an API key, the SMTP username is not the name of the API key. The SMTP username is always “apikey”. The SMTP server is smtp.sendgrid.net.
This is how you will set the Sendgrid server to be used in GMass.
Configure your GMass account to send with Sendgrid. In this case, I’m authenticating with my Sendgrid username and password, but I could also create an API key and authenticate that way. - Ensure that open and click tracking are turned OFF. This is because GMass will add the tracking for you if you check the box for open and click tracking under Settings, and we don’t want the emails to be double tracked. Here is how the “Tracking” section of Sendgrid should look:
- Ensure that Bounce Notifications are on. Set them to go to the From Address. This will allow GMass to process your bounces, just like normal. Not all SMTP services have this capability. Sendgrid and JangoSMTP do. Mailgun and Mailjet do not. Therefore this is what your Mail Settings screen in Sendgrid should look like:
- We generally recommend users do NOT get a dedicated IP address with Sendgrid. We’ve spoken to high level staff at Sendgrid who have explained that dedicated IPs start off as cold IP addresses with no sending reputation. That means that initially, with a dedicated IP you’re likely to see more deliverability issues than if you use an IP address from Sendgrid’s shared pool. Here’s an article explaining the pitfalls of dedicated IPs. The only exception to this rule is if you plan to warm up your IPs over time by sending low-volume emails in the beginning and then ramping up.
We recommend that you do not get a dedicated IP with Sendgrid. - Similarly, we recommend that you do NOT whitelabel your domain either. Sendgrid highlights the deliverability advantages of a whitelisted domain, but because they force you to create a sub-domain of your domain, and don’t let you use your actual domain for the sending and signing of emails, your sub-domain will start off with no reputation and will likely cause delivery issues. Note: Some Sendgrid accounts require you to whitelabel your domain. Here’s how to get around that.
Since our beta launch a few weeks ago, several users who set up a domain whitelabel have had spam and deliverability issues, specifically where Gmail highlights the whitelabeled sub-domain as the source of the spam problem.
We recommend that you do NOT set up a domain whitelabel in your Sendgrid account. - Lastly, do not set up an whitelabel email link either. This is equivalent to the branded tracking domain feature of GMass. Since we previously turned OFF Sendgrid’s open and click tracking in to avoid double-tracking, there’s no need to customize email links with Sendgrid.
Setting up link whitelabels is irrelevant because you should have turned OFF open and click tracking in Sendgrid, since this will be handled by GMass.
When setting up my Gmass using the demonstrated illustrations,i.e
smtp@gmass.co
set
SMTP Server: smtp.sengrid.net
Port: 25
Username: valuehandlers
Password: ………………..
I couldn’t succeed in achieving that. And this message pop up
“Your GMass request failed. Error details: No connection could be made because the target machine actively refused it 103.224.212.222:25”
Please contact our support team through http://gmass.co/g/support so we can investigate.
this is the situation like this, after sending it via dmass red color
Your GMass request failed. Error details: Length cannot be less than zero. Parameter name: length Try the SMTP Test Tool to troubleshoot the issue.
Hi
Can anyone please help me!!!!!!!!!!!!! i just cant connect my gmail account with sendgrid.. i am so frustrated. Someone please help me.
thanks
Jason Higgins
Hi Jason,
Please contact our support team through http://gmass.co/g/support
The emails sent to smtp@gmass.co, are comming back as if that email would not exist.
Be sure you’re using the GMass button – not the Gmail Send button.
Hi
Can anyone please help me!!!!!!!!!!!!! i just cant connect my gmail account with sendgrid.. i am so frustrated. Someone please help me.
thanks
Jason Higgins
Hi Jason,
Please contact our support team through http://gmass.co/g/support
I am getting an error when I am setting the SMTP with GMass
Your GMass request failed. Error details: The remote certificate is invalid according to the validation procedure.
in red fonts…
Are you sure you used the correct username and password?
Please contact our support team through http://gmass.co/g/support with a screenshot of your Compose Window when you’re getting that error.
If I understood correctly, I need to send you my Sendgrid password in plain text format ?
That doesn’t look to secure.
You aren’t sending it to us, you’re setting it to your GMass account. When you press the GMass button to “set” the SMTP server, you are saving that access info into the GMass system so that GMass is configured with your SendGrid account and can route through that server. It is safe to do.
You are asking us not to enable a domain and email whitelabel, but sendgrid ha put a restriction of 100 mails/ per day if we don’t add it. What should be done now? I have been using sendgrid to send mails from GMass for mails less than 100 so far.
I also want to know the answer to this question. Thanks.
@Manikandan and @msj484 Please contact our support team through http://gmass.co/g/support with this question – we have tried on multiple occasions to replicate the situation you’re in, but we haven’t been able to. In our experience, the whitelabeling is not necessary. We’d love to take a look and come up with a solution for you.
See https://www.gmass.co/blog/get-around-sendgrid-domain-whitelabel-requirement/
I just posted a solution to this issue: https://www.gmass.co/blog/get-around-sendgrid-domain-whitelabel-requirement/
It looks like I have successfully connected my sendgrid account to my gmass account. What is the max emails I can send out in 24hrs and a month?
GMass doesn’t impose a limit; that limit is determined by your SendGrid plan.
If they don’t but why are emails bouncing back and also sending to Spam folder?
This is fraustrating!
Please see https://www.gmass.co/blog/spam-folder-email-blocking-issue-determine-cause/
My emails are ending up in people spam using Sengrid. What’s the solution for this?
Same problem
Got the test email came as spam too.
Please see https://www.gmass.co/blog/spam-folder-email-blocking-issue-determine-cause/
Emails from Sengrid seem to be hitting the promotions or spam folder instead of the primary inbox? Pls advise
I have the same issue too
hi did you ever solve this??
Require a little help. This is the error I get after inputting my info to set up the SMTP for GMASS.
Your GMass request failed. Error details:
No connection could be made because the target machine actively refused it 103.224.212.222:25 Try the SMTP Test Tool to troubleshoot the issue.
SMTP Server: smtp.sendgrid.net
Ports: 25
Username: apikey
Password:………….
I have linked sendgrid account with gmass.
BUT Still Gmass is not allowing me to send not more than 50 emails per day . WHY?
Please help
Hi, are you still having problems there? If they are not getting back to you. I think they are scams…
olá
eu to problemas
deu ERRO: Uma tentativa de conexão falhou porque a parte conectada não respondeu corretamente após um período de tempo ou a conexão estabelecida falhou porque o host conectado falhou em responder 185.53.178.6:25
como faço?
EU FIZ PASSO A PASSO
I have followed this and it delivers to spam email not inbox. why this?
It depends on a number of different factors. To determine what may be causing this, please see https://www.gmass.co/blog/spam-folder-email-blocking-issue-determine-cause/
Thank you for this tutorial, saved me a lot of time
Personally, I also use https://smtpwarmup.com tool to warm up IPs faster
Thank you for the appreciation as well as the suggestion.
Same issue–gmass emails sent through sendgrid SMTP go instantly to spam folder on gmail, and junk folder on outlook. Tested the emails on myself. Is there a fix for this?
Hi Max,
Make sure that your SendGrid account is not on a shared IP.
1. Try using gmass.co/inbox to isolate the cause that’s resulting in the emails going to Spam.
2. Test using a Gmail account of your own. If the email ends up in spam, see if a reason is provided, like in this example:
https://www.gmass.co/blog/wp-content/uploads/2017/07/Gmail-Spam-Folder-From-Address.gif
I’ve set up an Account with Sendgrid and I’m wondering where do I add the API key to my GMass account. Please help
Please see https://www.gmass.co/blog/sendgrid-smtp-account-configuration/
I’ve set up Gmass with Sendgrid and I tested the email and emails are going to my spam folder instead of my regular email. I did the Email test with gmass.co/inbox and all of the emails went into the spam folder. I’m not using a shared IP either so Please advice on how to change this.
Hi Jason,
Please see https://www.gmass.co/blog/spam-folder-email-blocking-issue-determine-cause/
Jason, I was having same issue. Did you ever figure this out?
It seems that Sendgrid can’t integrate directly with Gsuite (according to Sendgrid’s and Gsuite’s support). How are you guys able to integrate the two?
Hi Eric,
SendGrid and G Suite currently do not have integrations directly with each other. Since GMass integrates with both, it becomes the link between the two services (SendGrid/G Suite).
If you have your SendGrid account connected to your GMass subscription and is active on your G Suite/Gmail subscription, you’ll be able to compose your emails through Gmail and send them through SendGrid via GMass.
here is the question if you blocked the sendgrid then how to send it when sending writes that it is impossible to send a custom limit
Hi,
I’m sorry as I’m unsure what you were referring to when you mentioned “if you blocked the SendGrid”. Did you mean you wanted to stop your SendGrid from sending?
hi how to delete smtp server or change it to another need detailed information
hi how to delete smtp server or change it to another need detailed information
Hi,
To clear out the SMTP settings, set the Subject to “clear”. To view the SMTP setting currently on your account, set the Subject to “status”.
Hello –
I have setup Sendgrid with Gmass. I’d like to leave the open tracking up to Sendgrid since they have more in-depth metrics. Should I still turn it off in Sendgrid? Or should I turn open tracking off in Gmass?
I’ve just done all this, however when i sent with SMTP with sendgrid the delivered message only 2%. Is it something wrong? I used the trials 30 days with sendgrid.
Hi Nicole,
Please contact SendGrid support with your inquiry as sending via SMTP should send all of your messages.
How do I disintegrate GMass account from Sendgrid’s Smtp.
Hi Gmass Team, please how can i send emails beyond the 50 daily Limit with gmass button when i have already integrated sendgrid smtp on my Gmass Account.
Kindly reply.
Hi Scott,
Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/
I connected my gmass with sendgrid. But the only problem i have is, my mails go to the spam folder
Hi Faith,
Reasons that an email platform filter your emails as spam varies from one platform to another. The best way to check what the reason is provided is to test sending to a Gmail account of your own. If the email ends up in spam, see if a reason is provided, like in the example below:
https://www.gmass.co/blog/wp-content/uploads/2017/07/Gmail-Spam-Folder-From-Address.gif
You can check to see where your emails are landing using our online test tool found here: https://www.gmass.co/blog/inbox-spam-promotions-email-delivery-testing-tool/
How I can use mailjet with gmass?
Hi GMASS:
I contected the sendgrid smpt, when i using Gmass to sent 49 emails, my sendgrid account had suspended, I need help, thank you very much.
Hi Kim,
You would need to contact SendGrid regarding your SendGrid account. You may ask for the reason and see if you can have your account reinstated but GMass does not have any say or assist in doing since it is at the discretion of SendGrid.
Hi there,
I have sent a test email after correctly sending up the SMTP to SendGrid.
On my test inbox, the email went to spam.
How can I prevent this issue?
Do I need to pay for Sendgrid in order to send more than 100 emails a day? Also, I get this message when I test SendGrid: << 550-Message rejected because [54.184.121.130]:51894 is blacklisted see Blocked
Hi Mridu,
If you’re sending a low volume campaign then no, we recommend you to send using Gmail servers instead of a third-party SMTP.
Hi, would you guys say Sendgrid is the easiest / Best Smtp server to use to send email with gmass?
I see some smtp servers are kind of complex and requires various things – for example, with some services you cant use their smtp relay with gmail.
Please advise
Thanks
Hi KP,
Yes. We actually maintain an SMTP with SendGrid.
Hi,
I am currently using Gsuite where I am getting 2000 emails/day if I go with Sendgrid SMTP server will the quota of Gsuite will add onto this or it will have lapsed?
Hi Roy,
You can select to send your campaigns either via Gmail/G Suite servers or through SMTP. Your limits on either option are independent of each other so if you opt to send via SMTP, your daily sending limit in Gmail is untouched until you send another campaign through Gmail.
I configured everything as described from DNS CName, pinged it, and set up sendgrid. Will my emails that were paused automatically start sending again?
also, 1 more thing. As for design of emails…if i design the email in sendgrid..do i copy it over to gmass and send it there? or can i send it through sendgrid and still get gmass services?
Hi I wanted to know if you can help me set up send grid to gmass because I want to set up a smtp server to gmass
Hi Isaac,
Could you let us know which step you need assistance with?
Paid customer, nooone has responded in a week to try to help me so I can actually use the service. I#ve contacted support emails, and contacted Ajay directly, all to no avail so far.
Hi Jordan,
We’ve responded to your ticket directly. Please check your email.
I want to use mailjet smtp . Can you please put me through how to set mailjet to use ?
Hi,
Please visit https://www.gmass.co/smtp-test
As requested by Mr Ajay Goel I have posted review in order to get refund. Also I have paid $12.95 in mistake and have not used your services.
I want my account be cancelled with immediate effect and my refund to be processed ASAP.
Hi Nicole,
Upon checking, you used GMass to send a campaign to 267 recipients which GMass has already done. Please contact our support team (gmass.co/g/support) as we would need for you to send us screenshots of your reviews in order for us to differentiate which reviews are yours since Google sometimes changes the user name to “A Google User” due to account privacy settings.
Hi there – I successfully set up Sendgrid, but when recipients receive emails sent via Sendgrid the email has “via Sendgrid.net” next to my email address. This makes the emails seem more suspicious to my users.
Is there a way around this? Sendgrid recommends Domain Whitelabeling (now called Domain Authentication), but GMass specifically recommends against that. Any assistance would be much appreciated.
Relevant SendGrid article: https://sendgrid.com/docs/ui/account-and-settings/how-to-set-up-domain-authentication/
Hi Emon,
If you want to avoid the “via sendgrid.net”, you can use Sendgrid’s “whitelabel domain” option. That will make your Return-Path based on your domain instead of Sendgrid’s. Just make sure you then adjust your SPF record per Sendgrid’s settings. Please note that since they force you to create a sub-domain of your domain, and don’t let you use your actual domain for the sending and signing of emails, your sub-domain will start off with no reputation and could cause delivery issues.
Hi there – I’d like to remove the “via Sendgrid.net” that recipients see when I use Sendgrid. According to Sendgrid, this requires Domain Authentication (Domain Whitelisting). As this article specifically recommends against domain whitelisting, I wanted to see if you had another approach to removing the “via Sendgrid.net”.
Thank you!
Hi,
If you want to avoid the “via sendgrid.net”, then you should just use the “whitelabel domain” option. That will make your Return-Path based on your domain instead of Sendgrid’s. Just make sure you then adjust your SPF record per Sendgrid’s settings.