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Common GMass Support Issues

I’ve gone through my support emails recently, and these are the most frequently asked tech support questions, so if you’ve experienced any of the following, now you’ll know why and how to resolve it:

1. Open tracking reports aren’t showing up

If you had “Open Tracking” checked and still aren’t getting Open Reports, it’s likely because your email was sent as Plain Text rather than HTML email. This can be adjusted in the lower right corner of the Gmail Compose window here:

We recently discovered a bug where if you started by connecting to a Google Sheets spreadsheet or by using “Build Email List” button, then the Compose that launched defaulted to Plain Text mode. Unless you set it to HTML yourself or you took an action in the editor, like making text bold, adding an image or hyperlink, then your email might have been sent as Plain Text and opens wouldn’t have tracked.

We’ve now resolved this, however, so that the Compose will always load in HTML mode, so you won’t need to adjust this yourself.

Some users have reported they can’t find the Reports, even though they are present. There is a tiny expansion arrow to the left of the “GMass Reports” label. Be sure to click that to see the sub-Labels, which include Open Tracking, Click Tracking, and Unsubscribes.

2. Mail-merge personalization didn’t work

If you used personalization variables in your Subject or Message like “FirstName” or “LastName”, surrounded by of course, and the right value wasn’t substituted, there are two likely causes:

a. You used the wrong personalization buttons. If you connect to Google Sheets, then two sets of personalization buttons would show under the Settings arrow: the Google Sheets personalization buttons and the standard First Name, Last Name, and Email Address buttons that you can use even when you don’t connect to Google Sheets. If you used one of those buttons instead of the Google Sheets buttons, personalization could fail or default to the fallback values. We are about to improve the user experience, however, so that these buttons won’t appear when you connect to Google Sheets.

Update Feb 1, 2016: Only one set of personalization buttons will now appear.

b. You connected to Google Sheets, but the column containing email addresses had a space or “newline” character before or after the email address. That would have prevented personalization from working because it prevented our code from matching that row in the spreadsheet to the actual email recipient.

Update: We’ve corrected for that now, however, so go ahead and fill your cells with whitespace, because GMass will still elegantly handle it.

c. You connected to Google Sheets, but your spreadsheet wasn’t formatted properly. The first row in your spreadsheet should contain column headings, like “First Name”, “Last Name”, “Email Address”, “Company”, etc. The actual data should start on the second row.

3. Emails take too long to send

Our system was just too busy.

Update December 2015: This issue has been resolved. a) We re-architected a portion of our code so that sending is super-fast now. Now, your campaign should always start sending within 60 seconds, unless of course you’ve scheduled it for the future. We’ve also disabled the “Save list as” function, because it is slow, and because we’re developing a feature which will eliminate the need to save a list entirely: you’ll soon be able to choose the recipients of any past email campaign to load into the To field.

4. The GMass buttons disappeared

If you’ve experienced a disappearing GMass button, it’s likely due to:

a. Extension has become disabled. In rare cases, the GMass extension may have become disabled. Type “chrome://extensions” in your address bar, and make sure the checkbox is checked next to GMass.

b. Conflicts with another browser extension. Several users have reported that they had Sidekick by Hubspot installed, and that prevented the GMass button from showing. Go to chrome://extensions and try disabling other extensions, but leave GMass enabled, and then reload Gmail in Chrome.

c. Failure to reload Gmail after installation. If you installed GMass but then didn’t re-load Gmail in your browser, the buttons may not show.

d. The GMass server is down. If the GMass server has gone down, the buttons will also disappear until the server comes back up. This is rare, but be sure to check the GMass Twitter feed for any reports of outages.

e. A network issue between your computer and a resource upon which GMass relies. Try accessing both www.gmass.co and www.inboxsdk.com in your browser, and make sure both websites load.

5. Clicking the GMass button has no effect

It’s likely that you accidentally disabled GMass by clicking a checkbox disabling JavaScript for GMass. This post details this issue, but it can be corrected by shutting down Chrome and restarting and reloading Gmail.

Stay tuned for our announcement later this week! We’re releasing a feature that will let you send email campaigns to up to 10,000 people at a time!

Ready to transform Gmail into an email marketing/cold email/mail merge tool?

Only GMass packs every email app into one tool — and brings it all into Gmail for you. Better emails. Tons of power. Easy to use.


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  1. Hey Gmass! Personalization still doesn't work for me. Wondering if you can help me out. I'm using a test google spreadsheet – super simple 3 columns: Email, FirstName, and LastName. When using Google Sheets personalization buttons on compose email box, I'm still receiving my test emails with the default fallback value (e.g., "{FirstName}"). Any clue?

    1. I sent 1900+ emails for 2 months with an SMTP synced with GMass – then after 2 months, there was a steep dropoff. The percentage of opens and replies just dropped off. I barely get anyone replying to my email blasts now.

      1. I’m having this issue now and it is super frustrating! I send to GMass’ test analyzers, too, and they aren’t showing up, even as SPAM.

  2. Brian – see my email to you and my response to your other blog post comment. If you're still having an issue, email me again please. I'm sure whatever it is, we can get to the bottom of what's going on.

    1. Hi @Ajay Goel! What to do with this error? “GMass: System.ArgumentException: An item with the same key has already been added.” Thanks!

  3. Every time I click the 'Send when' button, it appears and then immediately disappears without allowing me to set a new send time.

    Any ideas?

  4. This is an AMAZING app, but gmass reports still don't show up for me. I get a notification but not a report. Any feedback?

    1. The dashboard page doesnt fit to the screen and gives no option to move to the right or left. How do I do that?

  5. The reports are on the left of Gmail under the "GMass Reports" label. Be sure to click the expansion "triangle" to the left of it to see the sub-labels underneath, like Opens, Clicks, and others.

  6. The reports are on the left of Gmail under the "GMass Reports" label. Be sure to click the expansion "triangle" to the left of it to see the sub-labels underneath, like Opens, Clicks, and others.

  7. When I try to link a google sheet for mass email outreach I get the following:

    GMass: System.Data.Entity.Validation.DbEntityValidationException: Validation failed for one or more entities. See 'EntityValidationErrors' property for more details.

    I don't know what to do?

    1. Marco,

      I know my follow up is more than 6 years after the fact, but this is the error I’m receiving. Did you ever figure out what was causing this? I’m getting the same thing. Please let me know. Thanks, Gary

  8. Personalization is not working for me. It's just white space. The emails are inputing, just not the first names. I get "Hi ,"

    I've checked the spreadsheet, column one, First Name, no white space. There is even a button on the options for First Name, but when I click on that or input {First Name} manually it still does not work.

    Please help.


  9. How can I resend to bounce users, it seems bounce users are removed from the address list.

  10. I don't get any reports in the campaigns sub category of gmass reports. I was getting them daily that showed a neat summary of my campaign so far but they have just stopped. Any suggestions?

  11. I'm having the same issue as Jason

    When I select one of the columns of the sheet that it's linked to, such as {URL}, nothing appears in the email when it's sent.

    I've created multiple spreadsheets trying to fix the problem, uninstalled gmass and reinstalled, shut down my computer and reinstalled, and nothing is fixing it.

    Please help

  12. I'm using the new Verizon ellipsis tablet installed with chrome.
    I'm trying to download Gmass but when I click on the 'Add Gmass to Gmail' button nothing happens. Is Gmass configured to be downloaded on a tablet or is something else wrong?

  13. Another Question – On the reports, does Gmass provide IP address of the recipients who opened or clicked. I see that the report format contains IP address but it states Unknown in all cases.

  14. I sent an email to 10 Recipients – 9 bounced. The report however shows the same 9 opened the emails also. The mailer deamon message says, 550-5.1.1 The email account that you tried to reach does not exist. I checked the email and they all seem valid.
    Another important thing – at 12.07 the mailer deamon message says that email bounced and at 12.47 the recipient opens the email. This is confusing. Can you please explain why this is happening and how to fix it. Thx

  15. Hi. I love GMass. It is excellent for sending out multiple e-mails at once! There is one issue I have. Whenever I send an e-mail, I get about 100 e-mails from [email protected] saying so and so opened the e-mail and stuff like that and I do not want to receive these e-mails. Is there a way to shut this function off? Thank you!

  16. Hi. I love GMass. It is excellent for sending out multiple e-mails at once! There is one issue I have. Whenever I send an e-mail, I get about 100 e-mails from [email protected] saying so and so opened the e-mail and stuff like that and I do not want to receive these e-mails. Is there a way to shut this function off? Thank you!

  17. Hi i am not getting sent copy any more. previously i used to get sent copies for the mail that are sent through gmass but now it doesnt show. But i can check the sent mail in normal sent item but not on sent copy. Please help

  18. One of my recipients reports that he is receiving five duplicates of each email for the last few days. Any clues why this could be happening?

  19. Although a lot of mails have unknowingly bounced back, GMass has shown that some of the bounced mails have been opened. Is this because the mails were delivered to the recipient at a later time (if this is the case, when were/are they delivered) or because of someone at Zoho opening it?

  20. Hey Gmass! Personalization still doesn’t work for me. Wondering if you can help me out. I’m using a test google spreadsheet – super simple columns: Email, FirstName,. When using Google Sheets personalization buttons on compose email box, I’m still receiving my test emails with the default fallback value (e.g., “{FirstName}”). Any clue?

    1. If you’re seeing the Personalization Tag itself in the test email (not just a space), then it means you’re pressing the Gmail Send button, not the GMass button.

      If you’re using the GMass button and GMass doesn’t detect a value to put in place of the tag, GMass puts in either 1. a blank space or 2. if you have an Alternative after a vertical bar (like {FirstName|friend}), the Alternative that you put in after the vertical bar (in this example, ‘friend’).

      Does that make sense? If you would like me to look at your campaign, send me an email at [email protected].

  21. @[email protected]

    Wanted to know if we can include Personalization in the Subject Line? This is not working for me! Please advise. Too, will hyperlinks work in autoreplies? In testing so far have not been able to do so. Would appreciate instructions!

    Thanks in advance for your help!

  22. Hi, I sent a bunch of campaigns a few days ago and I’m trying to access reports on opens. When i click ‘campaigns’ under Gmass Reports the campaign listed are not the ones I sent (they all have 1 recipient and most are tests). ‘Opens’ also does not reflect the emails I sent – these also list only tests I sent myself. I know some were opened as I have spoken to recipients.
    When i click on ‘@’ – ‘send follow up based on opens and clicks’ and select a campaign, ALL of them say ‘0 opens’ and eg ’38 recipients’, ’38 Google API errors’ – WTF! I had no notification there were API errors at all, no obvious way to tell which emails have actually been sent. All I have is a list of 7 emails where clicks were generated. I need to resend any emails which did not send, is there any way I can actually tell which have been sent and opened?? Which were API errors? Really disappointed

  23. Please have been having loads of issues with Google Sheet thorugh Gmass, it takes me to the optional settings filter rows, then I get an error message saying that null…blah blah blah
    all I wanted is them to recognize the emails on that list, it’s just a test. feel let down by this extension….

  24. Hi there,

    we love gmass, its great. However we are getting a lot of people saying they dont receive their email. I am unsure if they are going to junk or just not being received at all. If we re send to the same address later individually it seems to get there ok. Is there an issue that makes gmass emails go to junk more often?

    1. I looked up your account, based on the email address associated with this comment, and there’s no activity in your account since June. Please contact our support team through http://gmass.co/g/support and provide the account information connected to this issue.

  25. Hello, gmail/gmass says I have exceeded limit so there is no way for me to snding mails from past 4 days.I dont know the reason for exceeded limit in GMASS (sending less then the limit last time) I tried gmass to contact you and google bounced that back to me as well.

    as a paid GMASS user it’s not good for waiting 4-5 days to reset my limit for sending mails.

  26. Hello,

    Paid Gmass Email account got blocked. May I know the rules which we should take care while sending paid gmass ? The subscription was at 2000 Emails per day..!

    1. They don’t answer this question. They just declare your account as abuse and swallow your money. I have lost around $36.00 .

  27. I have successfully used GMass with no major issues for the past 4 months. The only issue I am having is that since I installed the program, the regular Gmail Send button now appears twice at the bottom of the message. They are both valid; if I click either one I can send a regular Gmail message. The issue is largely cosmetic – it looks strange — and the fact that it makes the message pane too wide when minimized to access the “More” dropdown without right scrolling. Anyone else have this issue or know of a fix?

  28. I have few question related to GMASS as I tried today.

    Is the whole recipient list will be visible to all the recipient.
    If yes so how can if rectify it.
    The schedule mass mail if deleted from draft so I will delete permanently of not.

    Looking forward to hear from you.

    Florence Oliver

  29. I have few question related to GMASS as I tried today.

    Is the whole recipient list will be visible to all the recipient.
    If yes so how can it can be rectify .
    The schedule mass mail if deleted from draft so it will delete permanently or not.

    Looking forward to hear from you.

    Florence Oliver

  30. Hi There,

    when I get ready to send a campaign, the email address doesn’t show as written in the spreadsheet. In fact, the first multiple emails addresses shows the exact same address. However, when I hover my mouse cursor over the correct emails show.

    This problem only happens for this specific spreadsheet and nothing else. How do I fix this?

  31. Hi Ajay,

    I am not able to send a Single Mail to anyone. Everytime i send an email, i get a responce as you have reached the Limit. Please Resolve the Issue.

  32. Why this domain [email protected] cannot connect to Gmass. I did everything i was suppose to. Finally got connected to Smtp.sendgrid.co and now it want let ne connect to Gmass. Gives me a big error message.

  33. When I hit gmass red button, a black box appears on the left lower and the email wont send. Any suggestions?

    1. Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/

  34. Hi. So I’m using the free account since I don’t do much email marketing but I’ve been trying a campaign to 150 people. Splitting it up into 3 separate mail outs because of the 50 email limit.

    It’s been over 36 hours since my last batch, but it’s saying I have to upgrade to send more than 50 emails within 24 rolling hours… So I’m not sure why it’s saying that?

    Appreciate some updates 🙂

  35. Hi GMass. I have a paid account with you. Did a campaign today, and the report stated everything went through.

    However, all emails I sent regularly through Gmail were not being received. I am working with GSuite to see if it can be fixed on their end, but was curious if you have received this problem before?


    1. Hi Rob,

      Upon checking your most recent campaign with Subject “Personal Benefits” was sent to 335 people and so far it has an open rate of 26.56%. Keep in mind that the open rate will continue to increase.

  36. Hi Marvin,

    For me the personalization does not work. I went through all of the advice here an on the other pages but none of them seems to apply.

    I am using a Spreadsheet with several columns of which not all are relevant to the mail. When setting up the mass mail everything works perfectly fine, Gmass can identify the column headers, adding them to the email still works fine as well. But when I then send the email they show blank space instead of a personalization, just like the according cell would contain no value.

    Thanks for your help!

  37. from when i installed mass, my gmail quota 25GB is full now. is gmass is taking this much space.?

    i have 500 emails in inbox and 2000 mails in outbox. rest are empty.

    Kindly suggest to use gmass should i have to purchase more quota of gmail.???

    1. Hi Hassan,

      Please note that your Gmail account shares your drive storage. Your account storage is shared across Google services, like Gmail and Photos.

  38. Hi Marvin,

    I have not been able to perform my outreach today. Is the GMass server down? I have gone through all the above details and also checked your social media handles.

    Please, kindly let me know the way forward.


  39. I’m having a problem where my auto-follow ups aren’t sending out. I have three active campaigns going right now. They are on different dates at various stages of auto-followup. However, all have failed to send the auto-follow-ups on the specified day. In the campaign reports they all say “his campaign has finished sending and won’t send any more emails” even though there are more follow-ups to go. They do all say that there are follow-ups associated and have the “scheduled” label in the folder, but I’m confused as to why they are not sending.

    Anyone have a similar problem? I’ve only been using GMASS for about two weeks.

  40. Hello there,

    I started using Gmass a month ago and, I found it very useful but I receive each notification (opens, clicks in the link, etc…)multiple times, like 20 times each opening from each contact !! and every time I open one of the mails of a campaign, it multiplies more and more the notifications by mail….any solution? I like it but this has overwhelmed my inbox and makes me think about getting another app for this…

  41. Tracking “opens” is misleading..
    If you open the emails you’ve already sent, it will count as an “open” – a huge flaw..

  42. i have premium gmass with gsuite
    normally i can send 1950 mails but im not even ABLE to send 50mails with gmass!!

    this extension does not work at all!
    support is very poor
    no chat or phone number for good help

    1. Hi Joe,

      We’re not sure what you mean by not being able to send 50 emails with GMass as upon checking, your account has sent a total of 4440 emails over the last 11 days, with one of those campaigns having a total recipient list of 2001 which has a 93.15% open rate.

      Outside of this blog comment, we did not receive any requests for assistance regarding your GMass account so we’re unsure how you’ve concluded the support we provide is “very poor” without contacting our support team for assistance. You can contact our support team by going to gmass.co/g/support. This was also provided to you in your welcome email that was sent to you when you initially subscribed.

      1. The commenter clearly stated that not having chat or a phone number was the reason they felt support was poor. I am here for the same reason. I’m not having a great initial experience. Having a live chat would be helpfu.

  43. I tried to submit a ticket multiple times but ticket is closed with no resolution. I’ve been experiencing the following issue below, I can click the link and have a re succesful campaign sometimes it sends 50 and error, sometimes it sends 100 and error and most of the time 0 but will no longer send out full quantity of entire campaign , Please HELP!!!! I’ve been trying to fix this for a couple of days now :

    Error while sending GMass emails – SMTP connection [TAKE ACTION]

    Subject: Re: Cost containment considerations
    Campaign ID: 6836878
    Scheduled ID: 5044930

    Successful sends: 100
    Emails remaining to be sent: 7188

    Campaign-level Error Description:
    4/17/2020 11:44:20 AM: General Exception Unable to connect to the SMTP server set for your account, smtp.sendgrid.net. Unable to connect to the SMTP server set for your account, smtp.sendgrid.net. The SMTP server has unexpectedly disconnected.In many cases, pressing the GMass button again will fix this.

    After addressing this error, you can restart the campaign with this link: https://www.gmass.co/gmass/ResetCampaign?id=492e510b-d060-47fc-8c3b-d085c8621794

    1. Hi Katti,

      Upon checking, we’re showing that there was a dispute raised through Paypal which resulted in your subscription being terminated. As requested in your dispute, we’ve gone ahead and canceled the pre-approved payment and have issued you a full refund.

  44. Hi,
    I have G Suite account that permit to send up to 2000 emails.
    I sent my first Campaign yesterday, but came back that “You have reached a limit for sending mail. Your message was not sent.”
    I received a message from GMass Notifier
    You have reached a limit for sending mail. Your message was not sent.
    Campaign Status: More emails to be sent later at 4/30/2020 10:38:54 PM GMT (in 4 hours).
    Emails remaining to be sent: 840
    Other Notes: N/A
    TOTAL Email Addresses in To field: 1500
    Emails sent in prior batches: 0
    Suppressed addresses from prior campaigns: 0
    Suppressed addresses from date last sent: 0
    Unsubscribes removed: 0
    Bounces removed: 0

    6 minutes later

    Campaign Status: ALL SENDING COMPLETE
    EMAILS SENT JUST NOW: 856–Sent via Gmail (0) Sent via SMTP (856)
    Emails remaining to be sent: 0
    Other Notes: N/A
    TOTAL Email Addresses in To field: 1500
    REMAINING email addresses in current batch after REMOVING already-sent/duplicates/unsubsribes/bounces/suppression: 856

    After this I start receiving a few Reports:
    Report Domain: xxxxx.com Submitter: yahoo.es Report-ID:
    [email protected]
    12:41 AM (9 hours ago)
    to me
    This is an aggregate report from Oath

    Report Domain: xxxxxx.com
    Comcast DMARC Report Generator
    2:40 AM (7 hours ago)
    to me
    Please find enclosed a DMARC report for the domain ‘xxxxxx.com’.

    Can you help me please.

    1. Hi Eddy,

      Please contact our support team so we can assist you. Please use the email address found in the article above.

  45. Getting this error. Please help. I am a paying subscriber.
    General Exception Object reference not set to an instance of an object.

  46. I have tried sending several follow up emails to those recipients that have ‘opened but not replied’ and keep receiving the following error – what does this mean? / How do I resolve?

    Campaign-level Error Description:
    6/15/2020 1:07:03 PM: General Exception Parameter “range” is missing

    1. Hi Sarah,

      Generally, that error means that we couldn’t find the worksheet in the Google Sheet for the campaign. Please note that you may still have the actual Google Sheet but may have renamed or deleted the original worksheet that you’ve initially connected to GMass.

  47. Your threads still have not been able to help me. I have set the max to well below the 50/day yet I’m still being met with a pop up that says I’m limited to 50/day. I have taken the number all the way down to even just 5, left it blank, and so on yet it still refuses to accept I’m trying to abide by the free plans limitations. The lack of phone support/chat is an extreme turn off to your service.

  48. Dear,

    I’ve got the following problem:
    The GMass button has disappear of my Gmail

    I’ve already verified that the extension is active. Can you help me getting it back.

    Many thanks,
    Amaury Moens

  49. I’m running a few campaigns at the same time and using SendGrid as my smtp server, but I keep getting this error now:

    “Uh oh, something went wrong while sending. Here is the detailed error:

    General Exception It appears that your Subject is blank. If we are wrong and you actually do have a Subject set, please try this: make a change to your Subject, then change it back to how you want it, then wait a few seconds, and then try GMass again.

    In many cases, pressing the GMass button again will fix this.”

    Any suggestions?

  50. Right pain.

    We have used before, now google sheets doesn’t seem to want to update to what is on our drive file!

    We have recreated the file with emails over 5 times.

    Not working, please fix gmass so we can actually do business.

  51. Here in 2021, not plain text, checked all the boxes, did everything they said to do – tracking fail, and I’m not sure anything was delivered. 50 emails, shows 1 click on the sheet, the rest zero.

    A different sheet (same workbook) sent in YAMM an hour later to a similar set of professionals had a 35% open and showed which ones. ~ This makes promises but what a total waste of time setting up GMass was. – If you can’t get it together since 2016, give it up and stop wasting people’s time. Seriously.

  52. When I send out our HOA newsletter, several people claim they have not received it, but the report will show that is was received (if they have a individual email). Some are using gmail. I am using the free version and only send 50 at a time. Why do some people never receive the email?

  53. When I connect to a spreadsheet to send a mass campaign, the addresses I removed are still getting the email. Why is this?

    1. Hi Tiffany,

      Please contact our support team (gmass.co/g/support) so we can assist you in troubleshooting this for you.

    1. Hi Sherilyn,

      Please contact our support team (gmass.co/g/support) so we can look into your campaign and follow-up stage for you.

  54. Hi – Our reporting is not matching what is happening in reality. We are seeing replys emails in our inbox but the reporting does not reflect this. Can someone help me ensure that the reporting in Gmass is capturing what is actually happening with my account. Feel free to send an email to discuss further. Thank you!

    1. Hi Matt,

      Please contact our support team (gmass.co/g/support) so that we can assist you. Please include examples of replies you’ve received that isn’t being reported in your campaign reports so that we can check on our end.

  55. Error while sending GMass emails – too many SMTP errors [TAKE ACTION]

    why this errror happens????
    anybody or support team pls help

  56. Ajay – love the tool but one of my co-workers is having an issue. When she clicks the button to get her google sheet, the list of google sheets showing is not hers – she has no idea whose sheets they are and the list of contacts she just set up is not there. Ever have this problem before. Thanks.

  57. An email scheduled for the future automatically went out on an earlier(wrong) date and still appears on the scheduled for the future list. It also shows on the sent tab. What could have caused the error? Has it happened to anyone else before? What was the resolution?

    1. Hi Pritpal,

      We’ve taken our free web-based verification service offline. As a free and anonymous tool, it was being abused which resulted in blacklistings across our verification network. For now, you can still use our email verification service via the GMass extension by checking the “Verify” box or by using the API if you’re subscribed to any paid plan.

  58. Hey needing help with transferring Emil list from spreadsheet. I have 815 emails on this list but gmass only picks up on 700 of them. Whats the fix?


    1. Hi Charlie,

      This difference means either one of two things: your list has duplicate addresses or invalid addresses. If you would like to keep duplicate email addresses, you can click on “Optional Settings” then check the “Keep Duplicates” option when you first connect your Google Sheet.

    1. Hi Amit,

      Please contact our support team by submitting a trouble ticket (gmass.co/g/support). To expedite troubleshooting the issue you’re encountering, please include the email address you’re sending from if different from your trouble ticket and the campaign ID of the campaign where attachments ended up missing.

  59. Hello,

    I am new to using Gmass and am having trouble with the timing. I have been testing a campaign with one initial email, then a follow up. I scheduled the emails to go out at 10:20am -4:00 GMT (because I am in the Eastern/New York time zone) but the follow up email was sent at 11:52am instead of 10:20am. I checked my draft and the setting shows 10:20 am. Why is this happening and what can I do to fix it?


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