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You can now transfer your subscription to another account

You can transfer your paid GMass subscription from one account to another, even if one account is a Gmail account and the other is a G Suite account..

Why would you want to transfer your subscription?

  1. Perhaps you accidentally subscribed the wrong account. Instead of canceling and re-subscribing, you can just transfer the subscription over.
  2. Maybe you misspelled your email address when you subscribed.
  3. Maybe Google has deactivated the gmail.com account that you subscribed and so you no longer have access to it.
  4. Perhaps you changed your mind after subscribing, because you realized that a different Gmail account has a better reputation and more sending ability than the account you originally subscribed.
  5. Perhaps you are the leader of a Team Plan for your organization, and you want to transfer the ownership of the Team Plan to someone else, because you are leaving the organization.

How to transfer your GMass subscription

In this example, I’m about to transfer my paid GMass subscription from ajay@wordzen.com to meredith@wordzen.com. You can’t tell from the screenshot, but the account I’m logged into is ajay@wordzen.com.
  1. Log into the account that currently has the subscription. If you don’t have access to that Gmail account anymore, then log into the account that you would like to transfer the subscription to.
  2. Launch a new Compose window in Gmail.
  3. Set the To field to transfer@gmass.co. Do not hit the Send button.
  4. If you are currently logged into the account that has the subscription, then set the Subject to the Gmail account that you wish to transfer the GMass subscription to.If you don’t have access to the account that has the subscription and are instead logged into the account that you wish to transfer the subscription to, then you need to specify the account that already has the subscription. Set the Subject to “from:email@domain.com” (without the quotes). Do not hit the Send button.

    This is how you transfer a subscription when you’re logged into the account you wish to transfer it TO. Here I’m transferring the subscription from ajaygoel@gmail.com into the account I’m logged into, ajaygoel8477@gmail.com.
  5. Hit the main GMass button. Do not hit the Send button. Your subscription will be immediately transferred.

Important notes about transferring a subscription

  1. You can only transfer a subscription from an account with an active subscription to an account that is currently free. So if the account you’re trying to transfer the subscription to is already subscribed on its own or is part of a Team Plan, then the transfer will fail.
  2. A GMass account must exist for the account you wish to transfer the subscription TO. That means the Gmail account must exist, and it must already be connected to GMass for the GMass account to exist. If a GMass account doesn’t exist, create it first.
  3. Subscription transfers work for Stripe and PayPal-based subscriptions.
  4. There are limits to how many times a subscription can be transferred.
  5. We used to prevent subscription transfers between Gmail and G Suite accounts, but this restriction is no longer in place as of March 2019.
79 Comments

  1. Hello there,

    In your above explanation you don’t show where you put the actual email that you want to change your account to.

    Is it on the subject field? In the body of the email? The image above is confusing.

    Looking forward to your reply.
    Thanks

    Reply

  3. I want to transfer my account to my assistant. When I try that, I get this:

    Your GMass request failed. Error details: Error – Your subscription could NOT be transferred from (me)@(company).com to (assistant)@(company).com. Either the accounts aren’t of the same type, one of the GMass accounts doesn’t exist, or (me)@(company).com isn’t subscribed, or (assistant)@(company).com isn’t a free account.

    Please advise

    Reply

    1. We can’t transfer a subscription from a Gmail account to a G Suite account. You’ll have to cancel the Gmail subscription and subscribe the G Suite account. Then contact our support team (support@gmass.zendesk.com) – they will issue a refund for the duplicate charge.

      Reply

    1. Hi,

      You can actually do that from the new email info@tesla.co.th

      Since you don’t have access to the account that has the subscription because of the typo, log into the account that you wish to transfer the subscription to, then you need to specify the account that already has the subscription. Set the Subject to “from:email@domain.com” (without the quotes) which is the email address with the typo. Add the address transfer@gmass.co into the TO field and click on the GMass button.

      Reply

  6. Hi,I want to be able to store a Google spreadsheet in a Gmail folder so that it can be accessed and updated from within Gmail- rather than having to come out of Gmail and go into Google docs. I’d be grateful for any tips on how to do this.Thank you.

    Reply

    1. Hi Andie,

      We’ve answered your ticket directly. If you run into further issues or have questions, Please contact our support team through http://gmass.co/g/support
       

      Reply

  8. So when I attempt to transfer my account that has gotten blocked from poor preparation of email campaigns, I get an error message that transfer@gmass.co is not a valid address. Any help would be appreciated.

    Thanks

    Reply

    1. Hi Ramsingh,

      You can only transfer the subscription for GMass. Since everything (emails, sents and reports) resides in your email accounts, you would need to manually forward these over.

      Reply

    1. Hi Michelle,

      If you’re receiving a bounced email error, then you must have clicked the Gmail send button instead of the red GMass button.

      If you’re running into further issues, Please contact our support team through http://gmass.co/g/support so we may address your concern directly in private.

      Reply

    1. To cancel your subscription, follow the directions here from the account you wish to cancel: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

      Reply

  15. I’m also getting an error. I signed up with the alias I always use, but I assume I need my “real” email address. This is my error: Uh oh, something went wrong. Here is the detailed error: We couldn’t find a subscription for roxanne@trevorromain.com

    Reply

    1. Hi Roxanne,

      Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so that we may assist you directly.

      Reply

  16. So is this ONLY the subscription? If you want to transfer over to another account, along with an attached google sheet for new and followup emails, there’s no way to transfer or copy over campaigns, “do not auto-followup” and some provision for an attached sheet??

    Reply

    1. Hi Bharat,

      Please make sure to click the GMass button. When you click the GMass button, it’ll send a command to GMass but when you click the regular send button, it sends an email to a non-existent address.

      Reply

  18. My company changed emails and I can’t login to my old email “email@ubnt.com” So I tried the above instructions and it says I have to be logged in to my @ubnt.com to transfer. I need it transferred to @ui.com PLEASE HELP!

    Reply

  19. Hi,
    I tried to transfer and I got this error: General Exception Index and length must refer to a location within the string. Parameter name: length.
    Please help

    Reply

    1. Hi Julia,

      Upon checking, your subscription has been successfully transferred. Please let us know if you’re still encountering issues.

      Reply

  20. I had a Gmass subscription on my previous email but my org recently changed the domain, now I am not able to transfer the subscription to the new account nor able to request for invoices nor able to cancel the subscription.

    Reply

    1. Hi Gaurav,

      We’ve responded to your ticket directly. Kindly check your email as we require additional verification to confirm authorization.

      Reply

  21. When I tried to transfer to the new domain as the previous email is inaccessible now it gave me this error: ‘Uh oh, something went wrong. Here is the detailed error: General Exception You’re trying to transfer a subscription to “from:gaurav@mobilock.in”, but that GMass account doesn’t exist yet. Here’s how to create it:’

    Reply

    1. Hi Gaurav,

      We’ve responded to your ticket directly. Kindly check your email as we require additional verification to confirm authorization.

      Reply

  22. I followed the directions above to no avail my subscription did not transfer to my other email address I need help please!

    Reply

  24. i transfer my gmass subscription to digitaltoolspoint@gmail .com and my account disable by google so i cancel my subscription by other gmail account and i just want to get my subscription
    back so what should i do?

    Reply

    1. Hi Vivek,

      Please contact our support team directly at gmass.co/g/support so that we can assist you in transferring your subscription.

      Reply

  26. When I tried to transfer to the new domain as the previous email is inaccessible now it gave me this error: ‘Uh oh, something went wrong. Here is the detailed error: General Exception You’re trying to transfer a subscription to “from:presslayoutecommerce@gmail.com”, but that GMass account doesn’t exist yet. Here’s how to create it:’

    Reply

    1. Hi Jagdish,

      You would need to first go into the account where you transferring your subscription to and connect it to GMass. To do this, log into that account and click any of the red GMass buttons. This will prompt you to connect the new account to GMass. After doing this, you can then proceed to transfer your subscrption.

      Reply

  27. I paid for a subscription but was told it had to be a Gmail account so made the transfer from one to another and still have no access to the subscription , please help I subscribed and paid on the 12/03/2020, and have not been able to use since then, its paid for

    PLEASE HELP

    Reply

    1. Hi Edwin,

      Please contact our support team (gmass.co/g/support) so that we can assist you in transferring your subscription to the other email account.

      Reply

  29. How long should it take to get a response from support? I sent a request on Thursday the 16th. 9 hours later I got an automated response that a ticket was set. No other response on Friday. Its Monday morning.

    Reply

    1. Hi Randy,

      We have received your ticket however, we have very limited coverage on weekends. We are currently looking into your concern and you should be receiving a response shortly.

      Reply

  30. So I have two emails I use GMASS for. My PERSONAL and my WORK. For my WORK they got a TEAM PLAN. To get access to the TEAM PLAN, I am going to draft an email in my WORK to put transfer@gmass.co in the To:. Then I am going to put the email of the team leader to get access to their GMASS account correct? This will change my WORK email but not do anything for my PERSONAL correct?

    Reply

      1. I reached out to our team lead to make sure that my email was added. This morning my work email did not have access to GMASS. I am unable to email GMass you my work email to transfer into the team account.

        Reply

        1. GMass is back up, but I am not sure what to email to get it working. Can someone please email me directly the instructions on how to switch my work email from my personal GMass to my work subscription.

          Reply

        2. Hi Ben,

          Upon checking, your subscription is currently subscribed to an individual plan. Since your subscription is still an active individual plan, it cannot be added to a team plan.

          You would first need to cancel your individual plan (gmass.co/g/cancel) and then once it is canceled, you can then have your team plan’s administrator to add you to the team plan (https://www.gmass.co/blog/team-plans-how-to-manage/)

          Reply

          1. I was told that my work email was already added to the Team Plan. I will cancel my personal plan, and then you will give my work email and personal email access to the team plan?

          2. Hi Ben,

            They may have tried to add you to the team plan, but since your account still has the individual subscription active, that process cannot go through. You would need to cancel your individual subscription first then have your Team Leader process the command to add you to the team plan again.

  31. Hello, This is my issue. I just found the transfer option. However I already subscribed to a new account on the same day. I will like to cancel the sub on the old account as I did not use it. I did not know i was login to my personal gmail account. i am keying my old account. I can provide my new account as requested

    Thanks

    Reply

    1. Hi Joel,

      As requested, your subscription to GMass has been canceled. You should receive a separate confirmation email of the cancellation shortly, if not already.

      Reply

  32. My co-worker transferred her gmass account to me, I received the email account saying the transfer was successful, but it does not seem to be on my account. I tried to do a mail merge and it asked me to upgrade to a premium account. How do I make sure it was transferred and on my account?

    Reply

  34. This post and its support comments is terribly confusing. I’ve tried every variations posted here with no success. Could someone contact me please:

    Reply

    1. Hi Jay,

      Upon checking, the reason you were receiving errors was because you were initiating the transfer from the destination email account. However, GMass detected that the origin account (the one with the subscription active on) is still active which is why it prompted you to log into your @gmail.com account to process the transfer.

      No worries though as we’ve gone ahead and processed the transfer for you. Please reload your Gmail tab for the changes to take effect.

      Reply

    1. Hi Paul,

      We’ve issued the refund for your non-Gmail account subscription which you’ve canceled. Please note it may take 5-10 days for the refund to reflect in your bank statements.

      Reply

    1. Hi Giuseppe,

      Upon checking, you have already canceled your subscription. You should have received a confirmation email of the cancellation that should have come directly from Paypal.

      Reply

  37. Hi,

    I just did a Transfer from my digitalmarkeitngknowledge.com domain to roydigital.in but, nothing happened.

    Though it mentioned success, but it is not working as you mentioned. Kindly help me with that.

    Reply

    1. Hi Roy,

      Once you transferred, please make sure to reload your Gmail tab while logged into the destination email account for the changes to take effect.

      Reply

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