You can now transfer your subscription to another account

You can transfer your paid GMass subscription from one account to another, even if one account is a Gmail account and the other is a G Suite account..

Why would you want to transfer your subscription?

  1. Perhaps you accidentally subscribed the wrong account. Instead of canceling and re-subscribing, you can just transfer the subscription over.
  2. Maybe you misspelled your email address when you subscribed.
  3. Maybe Google has deactivated the gmail.com account that you subscribed and so you no longer have access to it.
  4. Perhaps you changed your mind after subscribing, because you realized that a different Gmail account has a better reputation and more sending ability than the account you originally subscribed.
  5. Perhaps you are the leader of a Team Plan for your organization, and you want to transfer the ownership of the Team Plan to someone else, because you are leaving the organization.

How to transfer your GMass subscription

In this example, I’m about to transfer my paid GMass subscription from ajay@wordzen.com to meredith@wordzen.com. You can’t tell from the screenshot, but the account I’m logged into is ajay@wordzen.com.
  1. Log into the account that currently has the subscription. If you don’t have access to that Gmail account anymore, then log into the account that you would like to transfer the subscription to.
  2. Launch a new Compose window in Gmail.
  3. Set the To field to transfer@gmass.co.
  4. If you are currently logged into the account that has the subscription, then set the Subject to the Gmail account that you wish to transfer the GMass subscription to.If you don’t have access to the account that has the subscription and are instead logged into the account that you wish to transfer the subscription to, then you need to specify the account that already has the subscription. Set the Subject to “from:email@domain.com” (without the quotes).

    This is how you transfer a subscription when you’re logged into the account you wish to transfer it TO. Here I’m transferring the subscription from ajaygoel@gmail.com into the account I’m logged into, ajaygoel8477@gmail.com.
  5. Hit the main GMass button. Do not hit the Send button. Your subscription will be immediately transferred.

Important notes about transferring a subscription

  1. You can only transfer a subscription from an account with an active subscription to an account that is currently free. So if the account you’re trying to transfer the subscription to is already subscribed on its own or is part of a Team Plan, then the transfer will fail.
  2. A GMass account must exist for the account you wish to transfer the subscription TO. That means the Gmail account must exist, and it must already be connected to GMass for the GMass account to exist. If a GMass account doesn’t exist, create it first.
  3. Subscription transfers work for Stripe and PayPal-based subscriptions.
  4. There are limits to how many times a subscription can be transferred.
  5. We used to prevent subscription transfers between Gmail and G Suite accounts, but this restriction is no longer in place as of March 2019.

32 Replies to “You can now transfer your subscription to another account”

  1. Mayeli

    Hello there,

    In your above explanation you don’t show where you put the actual email that you want to change your account to.

    Is it on the subject field? In the body of the email? The image above is confusing.

    Looking forward to your reply.
    Thanks

  2. Jeff Woiton

    I want to transfer my account to my assistant. When I try that, I get this:

    Your GMass request failed. Error details: Error – Your subscription could NOT be transferred from (me)@(company).com to (assistant)@(company).com. Either the accounts aren’t of the same type, one of the GMass accounts doesn’t exist, or (me)@(company).com isn’t subscribed, or (assistant)@(company).com isn’t a free account.

    Please advise

    • Maya Quijada

      We can’t transfer a subscription from a Gmail account to a G Suite account. You’ll have to cancel the Gmail subscription and subscribe the G Suite account. Then contact our support team (support@gmass.zendesk.com) – they will issue a refund for the duplicate charge.

    • Marvin Quinsaat

      Hi,

      You can actually do that from the new email info@tesla.co.th

      Since you don’t have access to the account that has the subscription because of the typo, log into the account that you wish to transfer the subscription to, then you need to specify the account that already has the subscription. Set the Subject to “from:email@domain.com” (without the quotes) which is the email address with the typo. Add the address transfer@gmass.co into the TO field and click on the GMass button.

  3. turn your computer into a bitcoin miner

    Hi,I want to be able to store a Google spreadsheet in a Gmail folder so that it can be accessed and updated from within Gmail- rather than having to come out of Gmail and go into Google docs. I’d be grateful for any tips on how to do this.Thank you.

  4. Hayden

    So when I attempt to transfer my account that has gotten blocked from poor preparation of email campaigns, I get an error message that transfer@gmass.co is not a valid address. Any help would be appreciated.

    Thanks

    • Marvin Quinsaat

      Hi Michelle,

      If you’re receiving a bounced email error, then you must have clicked the Gmail send button instead of the red GMass button.

      If you’re running into further issues, Please contact our support team through http://gmass.co/g/support so we may address your concern directly in private.

  5. Roxanne Slane

    I’m also getting an error. I signed up with the alias I always use, but I assume I need my “real” email address. This is my error: Uh oh, something went wrong. Here is the detailed error: We couldn’t find a subscription for roxanne@trevorromain.com

  6. Bob

    So is this ONLY the subscription? If you want to transfer over to another account, along with an attached google sheet for new and followup emails, there’s no way to transfer or copy over campaigns, “do not auto-followup” and some provision for an attached sheet??

    • Marvin Quinsaat

      Hi Bharat,

      Please make sure to click the GMass button. When you click the GMass button, it’ll send a command to GMass but when you click the regular send button, it sends an email to a non-existent address.

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