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New policies for subscription transfers

For a while, you’ve had the ability to transfer a GMass subscription from one account to another, but starting today, we’re enacting some rules around subscription transfers to prevent the abuse of a single subscription.

The process of transferring a subscription from one account to another was intended for the following scenarios:

  1. You subscribed the wrong Gmail/G Suite account, and so instead of canceling the incorrect account and subscribing the correct account, which would cause you to incur an extra charge, you could simply transfer the subscription to the correct account.
  2. If your Gmail or G Suite account became suspended or inaccessible, it was fair to let you transfer your subscription to another account without having to cancel and subscribe, since that would also incur an extra charge.

While the ability to transfer a subscription was intended to be a convenient way to recover from one of the mistakes described above, we’ve noticed some users using the transfer procedure to transfer a single subscription across many accounts, each time sending the maximum amount of emails possible from each account, in order to avoid having a subscription for each active account.

This is an unfair use of a single subscription, so starting today, we’re placing the following limits on subscription transfers:

  1. Once a subscription has been transferred away from a particular Gmail or G Suite account, it cannot be transferred back to that same account.
  2. A single subscription can only be transferred a maximum of five (5) times.
  1. Hi, so I purchased 5 different subscriptions for emails on my company’s GSuite account in a group deal, plus 1 other subscription in a stand alone purchase. But I think in all that that some of them may have been mis-assigned. Is there an easy way that I can check to see which accounts on my domain have active, paid, GMass subscriptions?


  2. A single subscription can only be transferred a maximum of five (5) times.

    This limit is per month or for lifetime period?

    1. Cancelations are self-service.

      To cancel your subscription, follow the directions here: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

  3. How long after I transfer a subscription from one gmail account to another gmail account can I use the features on the new account?

    1. Hi Yusuf,

      Transfers are usually instant. In rare occasions, it may take a few minutes to sync which can be alleviated by refreshing your Gmail tab.

  4. my gmail account is showing ‘You have reached a limit for sending mail”.. i have subscribed to a plan for gmass.
    Is there a daily limit to send mail via gmass and if so what is it?

    1. Hi Jessie,

      Our subscriptions do not have usage limits. Although Gmail accounts are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

  5. I want to transfer my subscription from joydebkundu@gmail.com into the account cindy@onlinemarketinglistz.com.

    But It showing error. Please help me to do it..


    1. Uh oh, something went wrong. Here is the detailed error: General Exception Error – Your subscription could NOT be transferred from joydebkundu@gmail.com to joydebkundu@gmail.com. joydebkundu@gmail.com is already subscribed.

    2. Uh oh, something went wrong. Here is the detailed error: General Exception You don’t have permission to transfer the subscription away from joydebkundu@gmail.com because joydebkundu@gmail.com is still an active Gmail account. The subscription can be transferred but it has to be INITIATED by joydebkundu@gmail.com, so you have to be logged in as joydebkundu@gmail.com. You can also just subscribe cindy@onlinemarketinglistz.com.

    1. Hi Joy,

      You can contact our support team through the email address found in the article (gmass.co/g/support). With regard to the issue you’re encountering:

      For the first error: this is because your origin account and the destination accounts are the same so you’re essentially transferring TO and FROM the same email address.
      For the second error: you would need to process the transfer while logged into your joydebkundu.com email account.

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