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How to manage your team plan

If you’ve subscribed to a Team Plan, you’ll want to manage the members of your Team.

A team plan allows you to subscribe one account that is the “team leader” and then add accounts to your team, each with the full powers of GMass. Team plans can be purchased in packs of 5 users, 10 users, 25 users, 50 users, and 100 users. See pricing.

As of November 2020, you can now manage your team members through our dashboard.

Just go to this direct team management link and login if you’re not already logged in, and you’ll be taken to the My Team section.

team email management dashboard
Go to Settings in the upper-right, and then click on “My Team” and then “Manage Members.”


assign team members
You can view, add, and remove team members.

To change the leader of your team plan

Using the account transfer process to transfer the team subscription to a new account. Transferring the team leader to a new person will transfer the Team Plan subscription to the new address. That new address will become the billing contact on the subscription and will assume the powers of managing the team. The current team leader will become a member of the team under the new owner.

To switch from individual subscriptions to a team plan

You can consolidate several individual subscriptions into one team plan.

Features for teams

GMass makes working with your team easy with its collaboration features. Share templates, share reports, log in to each other’s dashboards, share unsubscribe and bounce lists universally, and more. Read about team collaboration features here.

  1. Hi, I was using the team plan but I cancelled it for some reasons. I still have time left in my subscription. Now I wish to add a team member but Gmass says that I dont have an active plan.

    Kindly help and add that e-mail id

  2. I just setup an account from a group email but I think I should have set it up from my email as I cant manage it from that email address.

    The group name was UCRC.

    Can you transfer it to my email address?

  3. Hello,

    I’ve reached out via support email but haven’t heard anything. The account has been switched over to me but I can’t view team members and I’m also getting an error message about having the wrong subscription.

    Would you be able to help please?



  4. Hi,

    Does the team plan have an option to get an account level report instead of the campaign level? Like getting one summarized report for one specific gmass account with all campaigns included in it?

    Thank you

  5. I added the team plan to my account but when I try to add the new email addresses to the team@gmass.co address with the subject, “add,” I am getting an error message.

    Can someone please advise?

    Thank you.

    1. Hi Jason,

      We’ve responded to your ticket directly. Once you’ve added the members on your team plan, they would still need to install the GMass Chrome extension on their end before they are able to use the assigned subscription

  6. I m getting a problem while sending email through team plan

    “You have reached a limit for sending mail. Your message was not sent.”

  7. Hello,
    I added the emails I want to use for the team sending. The same computer is being used for each one account of the 5 team members. Its telling me that info@xxxxxxxx.com was successfully ADDED to your Team Plan, but a GMass account still needs to be created for this address.?? Can you advise?

    1. Hi Juilen,

      This means that the member email has not yet connected their account to GMass. To do this, each of your members would just need to log into their account and click on any of the red GMass buttons. This will prompt them to give permissions to GMass.

    1. Hi Jane,

      It should be close to instant. Once you’ve added a member to your team account, reload your Gmail tab for that new member account for the changes to take effect.

      No, your Chrome account does not matter as GMass connects itself to Gmail accounts logged in via Gmail’s web interface.

  8. What information will a team leader get in terms of analytics for each of the gmail accounts? Do they get separate reports for each individual campaign for each user?

    1. Hi Lori,

      Analytics are sent and saved on a member-level. So each member, including the Team Leader, have access to analytics for campaigns sent from their account.

  9. Hey, we accidentally made 2 separate accounts. 1 is a team plan, the other is an individual. We want to pull the individual onto our team plan without interrupting service/scheduled emails. Can you help?

  10. I am only one person but manage campaigns for different clients using different G Suite accounts. Do I need more than one GMass account? If so where do I find Team Plan pricing?

    1. I am only one person but manage campaigns for different clients using different G Suite accounts. Do I need more than one GMass account? If so where do I find Team Plan pricing?

      Following this question.. please reply.

      1. Hi Asha,

        GMass subscriptions are per Gmail or G Suite account, and GMass doesn’t care what alias addresses are connected to a single account. So if you have all of your aliases on the various domains set up in a single Gmail account, and that single Gmail account is subscribed to GMass, then you are able to send from all of those different alias addresses with a single GMass subscription.

        If, however, those aliases are spread across multiple Gmail accounts, then you would need a subscription for each of those Gmail accounts.

  11. How do I make it so all the team can see all the campaigns? at the moment it seems like only the account master can see and we would like to be able to have everyone see every campaign so stats can be pulled quickly for reporting purposes.

  12. We subscribed to the team plan, after the subscription was transferred to my email, my Gmass account does not show my team, I can’t see the option of my team, can you help me?

  13. Are they have to be from same domain or i can buy a team plan and manage multiple domain ids from there?

  14. In a team plan of 10 can I delete one person and add another? or that counts as additional login? As some members in my team have left and I added deleted and added new ids, however I feel there was additional billing for adding new email id. Pl confirm this.

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