New Feature: Automatic Reply Management in your Gmail Account

We’ve just launched a new feature which automatically organizes replies to your Gmail email marketing campaigns. Bounces, replies, block-notifications, and other types of replies received after you send a mass email campaign with GMass will now be categorized for you under the “GMass Reports” label. This means that you no longer have to sift through countless bounces and replies trying to determine which responses are the important ones you need to see.

You’ll notice two new sub-Labels under “GMass Reports”: “Bounces” and “Replies”. Based on your particular email campaigns, you may also notice the sub-Labels “Blocks”, “Delays”, and “Over Limit”.

Here are the details on each reply management category:

Bounces: Bounce notifications indicating that an email address you sent to is invalid. These are removed from your Inbox and placed under the Bounces Label. Additionally, the bounced address is added to your account’s bounce list, and further attempts to send to this email address will be suppressed by GMass. This means that you no longer have to manually extract bounces from your Gmail account. (If you click the regular Gmail “Send” button, however, you can still send to bounced addresses.) You also have granular control over your account’s bounce list. See this post on how to manage your account’s bounce list or have your account ignore bounces.

Replies: Human-based replies where a person clicked the “Reply” button and sent an email in response to your email marketing campaign. Replies remain in your Inbox and are also tagged with the Replies Label.

Delays: Delays are a type of soft-bounce that occurs when Google is unable to transmit an email message but will attempt to later on. Usually “delay” bounces are received if the email server for your recipient is temporarily down. Delay notifications are removed from your Inbox and placed under the Delays Label.

Blocks: Blocks are a special type of bounce indicating that your email was rejected because the receiving email server determined it contained spam like content. Block notifications will be rare since emails sent with GMass almost always land in the Inbox. Block notifications remain in your Inbox and are also tagged with the Blocks Label. If you notice blocks after sending an email campaign, contact our Support team so we can determine what is causing the block and how to resolve it.

Over Limit: These are special types of bounces generated by Gmail indicating that an email wasn’t sent because your Gmail account has exceeded its daily quota. GMass attempts to prevent you from exceeding your limits to begin with, but in some cases your account may still generate these notificaitons. Over Limit emails are removed from the Inbox and placed under the Over Limit Label.

Other points to note about automatic reply filtering:

  1. GMass’s reply management system only works on replies/bounces sitting in your Inbox. If you manually move these from your Inbox and into a separate Gmail Label, or if you delete them before the GMass reply scanner processes them, then they will not be categorized for you.
  2. It can take anywhere from a few minutes up to a couple hours to process replies in your Inbox. If you see bounces, replies, and other notifications sitting in your Inbox after sending an email campaign, please wait a couple of hours for GMass to categorize them.
  3. This was a difficult feature to build, and I’m especially proud of the algorithm I derived and the computational efficiencies I achieved when writing the code for this feature. GMass already excels as the most powerful email marketing platform for Gmail and Google Apps, but now GMass is the only Gmail-based email marketing solution that can automatically manage replies.

This feature also lays the groundwork for an upcoming enhancement to the follow-up campaigns feature. In addition to being able to send follow-ups to people based on whether they clicked and opened, you’ll soon be able to send follow-ups based on whether an email address replied or didn’t reply!

34 Comments
  1. Ajay, this is great! In the followup campaign enhancement I would love to see the option to send to campaign recipients that "did not open"

  2. Is there any way to stop a gmass email once it's been sent please? I sent one to 5,000 people in increments of 1900, but gmail has put a hold on my account for sending out more than 100 at a time. It's causing me problems. Thanks.

  3. please add another function subscriptions.
    connect google-forms and Gmass or more ..
    that I could place on my site.

  4. Hello,

    yesterday I started using GMass. So far, I am pretty excited of all the options it offers.

    But I also ran into trouble already :).
    1) I sent a campaign to my customers

    2) The majority of the emails returned from my SMTP due to overload (which is fine, I should have spreaded out the campaign a little)

    3) all those addresses went to "Bounces" category

    4) now I am not able to contact these via GMass again

    Can I somehow manage my "account's bounce list"? At least clearing it and starting over would be fine.

    Thanks, regards,
    Svatik

  5. The reply detection seems to have a problem. I’ve received a few replies in the inbox from my campaign (including the one I sent from my other email, just for testing), but in the reports I still see 0 replies. Then, when I try to create a follow-up campaign, in the selection for the “Behaviors” I also see “Replies: 0”.

    PLEASE HELP! (I’m a Premium paying customer)

  6. Bounces are being returned to my inbox, not the Gmass Bounce folder, and they are not being processed by Gmass (at least, they are still in the inbox, hundreds of them).

    How can we correct this procedure?

    1. Bounces go to your inbox so that you’re aware you’re getting them. You can set a filter to have them skip the inbox if you prefer not to get them.

  7. Hi, something is off with this Replies statistics. It shows in report that were over 30 replies, but there are nowhere to be seen. Not even in the Replies folder.
    How is that? Is gmail blocking emails or is just some auto-confirmation that the user received the e-mail, but it shows as reply in gmass.

    Regards

    1. Hi Blaz,

      Please contact our support team through http://gmass.co/g/support with the campaign ID of the campaign that you’re experiencing these issues with.

  8. I needed to put you that very little observation just to say thanks once again for those wonderful thoughts you’ve shown on this website. It was really remarkably generous with people like you to present unreservedly what a lot of folks could possibly have marketed for an ebook to end up making some money for themselves, chiefly considering that you might have done it if you ever decided. Those smart ideas in addition worked like the easy way to be certain that someone else have a similar zeal much like my personal own to grasp significantly more in respect of this condition. I think there are millions of more enjoyable opportunities in the future for those who look over your blog post.

  9. I simply wanted to jot down a note to say thanks to you for those pleasant strategies you are sharing at this site. My long internet look up has at the end of the day been compensated with beneficial know-how to talk about with my co-workers. I would believe that many of us site visitors actually are quite fortunate to live in a really good website with many brilliant people with very helpful basics. I feel truly blessed to have used the website page and look forward to many more pleasurable moments reading here. Thanks once again for a lot of things.

  10. My wife and i got really satisfied that Chris could deal with his research with the precious recommendations he gained from your weblog. It is now and again perplexing to simply always be giving for free things which often some people have been selling. We really fully understand we have got the website owner to thank for this. All of the illustrations you made, the easy web site menu, the friendships your site give support to promote – it’s many extraordinary, and it’s really assisting our son in addition to our family recognize that the topic is brilliant, which is seriously essential. Many thanks for everything!

  11. I intended to send you that very little word to help thank you very much again for these gorgeous views you’ve shown on this page. It’s so unbelievably generous of you to supply freely precisely what some people would have supplied as an e-book to earn some cash for their own end, most notably since you could possibly have tried it in the event you considered necessary. These strategies as well worked as the good way to be aware that some people have a similar fervor just like my personal own to grasp somewhat more around this issue. I think there are thousands of more pleasurable occasions in the future for people who scan your blog post.

  12. Thank you a lot for giving everyone an exceptionally memorable possiblity to check tips from this blog. It is always so great plus packed with fun for me personally and my office friends to visit your website no less than 3 times every week to learn the newest issues you have. Not to mention, I’m so actually motivated with all the surprising tips you give. Certain 4 points in this posting are absolutely the most beneficial we’ve ever had.

  13. I really wanted to type a simple remark so as to express gratitude to you for all the nice tips and hints you are placing here. My long internet lookup has finally been compensated with incredibly good ideas to exchange with my friends and family. I would point out that most of us site visitors actually are truly blessed to dwell in a fine network with so many marvellous people with very beneficial hints. I feel quite lucky to have come across your weblog and look forward to some more exciting times reading here. Thanks a lot once again for everything.

  14. I would like to express my gratitude for your kindness in support of women who need assistance with your content. Your very own commitment to getting the solution throughout turned out to be rather helpful and have constantly permitted women like me to achieve their desired goals. This valuable key points entails a lot to me and additionally to my colleagues. Best wishes; from all of us.

  15. I’m also commenting to let you know what a beneficial discovery my friend’s daughter obtained viewing your site. She came to find so many details, with the inclusion of what it’s like to have a marvelous coaching mood to let many others just fully grasp a number of very confusing topics. You undoubtedly exceeded visitors’ desires. Thank you for distributing those invaluable, healthy, revealing and as well as fun thoughts on that topic to Mary.

  16. Needed to put you this tiny observation to finally give many thanks again for these magnificent thoughts you’ve discussed here. It is quite pretty open-handed of people like you to convey freely what exactly most people would have offered for sale for an e book to get some money for their own end, especially given that you could have done it in case you desired. Those good ideas also worked like the good way to fully grasp that other individuals have a similar dreams like my very own to learn much more with respect to this matter. I believe there are a lot more pleasurable opportunities ahead for folks who look into your blog post.

Leave a Reply to Mary Martin Cancel reply

Your email address will not be published. Required fields are marked *

Try GMass today

It only takes 30 seconds to install it!

Install Now GMass requires Chrome
Share This