Last month we launched our auto follow-up feature, giving users the ability send recipients an automated sequence of follow-up emails until the recipient replies or opens the email. Many users asked for the ability to manually remove a recipient from the auto follow-up sequence, and now that is possible.
To remove someone from an auto follow-up sequence, find the campaign Draft under the GMass Auto Follow-ups Label. If you can’t find it, you may have accidentally deleted. Try restoring the deleted Gmail Draft first.
Open the Draft, click the GMass Settings arrow, and add the “do not send” email addresses to the Do not send… field. Then click the GMass button to save your changes.
Why would you want to manually remove someone from an auto follow-up sequence?
Several scenarios come to mind:
- The recipient called you instead of replying to your email. You wouldn’t want a sequence of emails designed to get a response to keep sending to this person if you’re already communicating by phone.
- The recipient emailed you from a different address and started a new email conversation, which would prevent GMass from detecting that this person has “replied”, since he didn’t really “reply”.
- The recipient engaged with you in some other way other than email or phone, so that you are now in active communication with your target prospect.
You can also block an entire domain
New! You can add email addresses as well as domains to the Do not send… field. For example, if you entered:
firstname.lastname@example.org, microsoft.com, email@example.com
Then both individual email addresses and all @microsoft.com email addresses would stop receiving auto follow-up emails for this campaign. Suppressing a domain comes in handy when you’re sending cold prospect emails to multiple people at an organization, hoping that just one person will respond. After that one person responds and engages with you, that one person will already no longer receive follow-up emails, but you may wish to then suppress the entire domain to prevent follow-ups from going to that person’s colleagues.