How to cancel a scheduled mail merge campaign and stop it from sending

If you have a scheduled mail merge campaign, it will show under the GMass Scheduled Label. To cancel the campaign, find the campaign under the GMass Scheduled Label, open the Draft, click the GMass Settings arrow, and hit the Cancel button.

This also applies to a large campaign that has been set to send over multiple days. If after a couple of days, you decide you don’t want the rest of it to send, follow the same procedure to prevent further sending.

If the campaign is in the process of sending right now, then hitting the Cancel button will attempt to stop the current send and prevent future emails for the campaign from sending. If sending is in progress, up to 50 emails may send before sending is stopped.

Important Note: If you have auto follow-up stages assigned to a campaign, then canceling the campaign after it has partially sent will NOT prevent auto follow-ups from going out for people that have already received the email. To also cancel auto follow-ups, set each Auto Follow-up Stage to 0 Days, and hit the GMass button to save it.

  1. Hi Gmass! Hi Ajay! I've started a mass e-mail campaign (8000 addresses) recently with Gmass. It worked well for 10 days, but somehow stopped at 3/3/2016. Status message says: "This campaign has sent 4071 emails so far. It has been processed 10 time(s). It will send next at 3/3/2016 7:32:41 PM GMT time."
    Please help me what to do. How can I continue my campaign, or how can I send a new campaign without the 4071 e-mails who received the previous letter.
    Thank you for your help!

    1. My gmass is completely going out of control. its sending emails with content from older emails with the wrong subject line…how do i fix this?

  2. hi
    have not paypal and visa or master card, my friend should payment for me.
    u can ur email paypal account for direct payment
    please ,
    thank u
    best regards

  3. Hello Ajey sir,

    I have just subscribed yesterday for the minimal GMASS subscription. But, I put in the wrong email address which does not exist. it is a mistake. Can you please cancel that subscription form the following email address: I added a new subscription for the correct email address which is

    Thank you for you.
    Please solve my problem.

  4. Hey,

    I tried to cancelled the subscription as it is of no much use for me in China when access to Gmail itself has become difficult now.

    Now i received an email from Gmail and I would like to check if it is the cancellation of subscription confirmation from Gmail. The below message is what I received.

    Your GMass subscription for has been cancelled.

    Your account is still active, however, until 3/25/2018 4:37:17 AM. After that time, your account will be demoted to free status and will only be able to send 50 emails per rolling 24 hours. If you change your mind, you can subscribe again at:


    1. Hi Kevin,

      It’s stating that at the time of cancelation, you’ve already paid for the month subscription and still had unused time which you still get credit for.

  5. Já faz lguns meses que já cancelei minha ssinatura e voces indevidamente continuam a me cobrar.

  6. I cancelled the subscription and they continued to charge me the monthly fee, I tried to contact them several time by email but no one is answered me. This is not very professional and serious. Please can some one tell me something?

    1. Hi Anne,

      Upon checking your subscription was activated on May 31. If you have further questions or need assistance, Please contact our support team through for a faster turn around time on your request.

  7. I need to have the rest of my Campaign stopped, I sent 360 out of 4000. Gmail has limit me to only sending out 400 and I have reached my limit for the day. It sent me an email saying it would try to send out the rest of the email at a later time.

    I need for the campaign to stop or else I wont be able to use my gmail account.

    My email is and here are the details:

    Account: (Paid account)
    Subject: Solis Magazine Affiliate Program – Join today
    Campaign ID: 2570893 | Scheduled ID: 1622745
    Campaign Status: More emails to be sent later at 6/29/2018 3:45:22 PM GMT (in 4 hours).

    TOTAL Email Addresses in To field: 3983

    Emails remaining to be sent: 3623

    Emails sent in prior batches: 0
    Suppressed addresses from prior campaigns: 0
    Suppressed addresses from date last sent: 0
    Unsubscribes removed: 0
    Bounces removed: 0

    Please Stop all remaining emails from being sent.

  8. Hi there, I was prepping a mail merge to send scheduled happy birthday emails to a list of clients. Unfortunately, as I was prepping the template something was pressed and the merge was set to send. I want to cancel this campaign but can’t seem to find the draft option to cancel the campaign.

    1. Hi Ana,

      Please contact our support team at so we can address you directly.

  9. I can not find my scheduled campaign under DRAFTS. I need to edit it ASAP. I have contacted support and they are NOT helpful at all. Can you please help me to locate and edit a scheduled campaign?

  10. Please help!!
    Hola, perdón pero no hablo inglés.
    Instalé Gmass para probar, y antes de comenzar con campañas a clientes creé una para ver cómo funcionaba. Puse repetir cada 1 hora.
    Creo que borré el borrador (i deleted the draft) y ahora me llega sin parar el correo cada 1 hora y no sé cómo detenerlo.
    Por favor, ayúdeme.

  11. Hi,

    I have signed for a month to month subscription. It ws cancel on May 2nd 2019 but I am still getting charge every month. I don’t know what else to do.
    Ambassade de CI Washiongton DC
    Date: Thu, 2 May 2019 14:28:52 -0400
    the event is over

    1. Hi,

      We’ve addressed your concern directly. Kindly check your email for what was done for your request.

  12. Hi,

    I started a campaign a few days ago and I wanted to cancel it. I followed the steps, open the draft and click the Gmass setting arrow but there’s no Cancel button. What can I do?

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