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How to cancel a scheduled mail merge campaign and stop it from sending

If you have a scheduled mail merge campaign, it will show under the GMass Scheduled Label. To cancel the campaign, find the campaign under the GMass Scheduled Label, open the Draft, click the GMass Settings arrow, and hit the Cancel button.

This also applies to a large campaign that has been set to send over multiple days. If after a couple of days, you decide you don’t want the rest of it to send, follow the same procedure to prevent further sending.

If the campaign is in the process of sending right now, then hitting the Cancel button will attempt to stop the current send and prevent future emails for the campaign from sending. If sending is in progress, up to 50 emails may send before sending is stopped.

Important Note: If you have auto follow-up stages assigned to a campaign, then canceling the campaign after it has partially sent will NOT prevent auto follow-ups from going out for people that have already received the email. To also cancel auto follow-ups, set each Auto Follow-up Stage to 0 Days, and hit the GMass button to save it.

  1. Hi Gmass! Hi Ajay! I've started a mass e-mail campaign (8000 addresses) recently with Gmass. It worked well for 10 days, but somehow stopped at 3/3/2016. Status message says: "This campaign has sent 4071 emails so far. It has been processed 10 time(s). It will send next at 3/3/2016 7:32:41 PM GMT time."
    Please help me what to do. How can I continue my campaign, or how can I send a new campaign without the 4071 e-mails who received the previous letter.
    Thank you for your help!

    1. My gmass is completely going out of control. its sending emails with content from older emails with the wrong subject line…how do i fix this?

  2. hi
    have not paypal and visa or master card, my friend should payment for me.
    u can ur email paypal account for direct payment
    please ,
    thank u
    best regards

  3. If I discard the draft and no longer see it on gmass-scheduled then does that mean the scheduled email won’t go out?

  4. Hello Ajey sir,

    I have just subscribed yesterday for the minimal GMASS subscription. But, I put in the wrong email address which does not exist. it is a mistake. Can you please cancel that subscription form the following email address: peoplesshopcanada@gmail.cm. I added a new subscription for the correct email address which is peoplesshopcanada@gmail.com.

    Thank you for you.
    Please solve my problem.

  5. Hey,

    I tried to cancelled the subscription as it is of no much use for me in China when access to Gmail itself has become difficult now.

    Now i received an email from Gmail and I would like to check if it is the cancellation of subscription confirmation from Gmail. The below message is what I received.

    Your GMass subscription for plastictoy007@gmail.com has been cancelled.

    Your account is still active, however, until 3/25/2018 4:37:17 AM. After that time, your account will be demoted to free status and will only be able to send 50 emails per rolling 24 hours. If you change your mind, you can subscribe again at: https://www.gmass.co/pricing?email=plastictoy007@gmail.com


    1. Hi Kevin,

      It’s stating that at the time of cancelation, you’ve already paid for the month subscription and still had unused time which you still get credit for.

  6. Já faz lguns meses que já cancelei minha ssinatura e voces indevidamente continuam a me cobrar.

  7. I cancelled the subscription and they continued to charge me the monthly fee, I tried to contact them several time by email but no one is answered me. This is not very professional and serious. Please can some one tell me something?

    1. Hi Anne,

      Upon checking your subscription was activated on May 31. If you have further questions or need assistance, Please contact our support team through http://gmass.co/g/support for a faster turn around time on your request.

  8. I need to have the rest of my Campaign stopped, I sent 360 out of 4000. Gmail has limit me to only sending out 400 and I have reached my limit for the day. It sent me an email saying it would try to send out the rest of the email at a later time.

    I need for the campaign to stop or else I wont be able to use my gmail account.

    My email is Solismagazine@gmail.com and here are the details:

    Account: solismagazine@gmail.com (Paid account)
    Subject: Solis Magazine Affiliate Program – Join today
    Campaign ID: 2570893 | Scheduled ID: 1622745
    Campaign Status: More emails to be sent later at 6/29/2018 3:45:22 PM GMT (in 4 hours).

    TOTAL Email Addresses in To field: 3983

    Emails remaining to be sent: 3623

    Emails sent in prior batches: 0
    Suppressed addresses from prior campaigns: 0
    Suppressed addresses from date last sent: 0
    Unsubscribes removed: 0
    Bounces removed: 0

    Please Stop all remaining emails from being sent.

  9. Hi there, I was prepping a mail merge to send scheduled happy birthday emails to a list of clients. Unfortunately, as I was prepping the template something was pressed and the merge was set to send. I want to cancel this campaign but can’t seem to find the draft option to cancel the campaign.

    1. Hi Ana,

      Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/

    2. Hi Ana,

      Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so we can address you directly.

  10. I can not find my scheduled campaign under DRAFTS. I need to edit it ASAP. I have contacted support and they are NOT helpful at all. Can you please help me to locate and edit a scheduled campaign?

  11. Please help!!
    Hola, perdón pero no hablo inglés.
    Instalé Gmass para probar, y antes de comenzar con campañas a clientes creé una para ver cómo funcionaba. Puse repetir cada 1 hora.
    Creo que borré el borrador (i deleted the draft) y ahora me llega sin parar el correo cada 1 hora y no sé cómo detenerlo.
    Por favor, ayúdeme.

  12. Hi,

    I have signed for a month to month subscription. It ws cancel on May 2nd 2019 but I am still getting charge every month. I don’t know what else to do.
    Ambassade de CI Washiongton DC
    To: cancel@gmass.co
    Date: Thu, 2 May 2019 14:28:52 -0400
    Subject: cancel@gmass.co
    the event is over

    1. Hi,

      We’ve addressed your concern directly. Kindly check your email for what was done for your request.

  13. Hi,

    I started a campaign a few days ago and I wanted to cancel it. I followed the steps, open the draft and click the Gmass setting arrow but there’s no Cancel button. What can I do?

  14. Hey geniuses,
    Can you tell me how to REACTIVATE a cancelled campaign?
    Or I have to recreate it from scratch?

    Let me know thanks 🙂

    1. Hi Ehud,

      You would need to recreate it but you can just reuse content from the previous campaign by going into your GMass settings and selecting the “old” campaign from the Load Previous Content dropdown.

  15. Marvin,

    I cancelled the GMass in May 2019 but I was surprised today that you guys still charge on my company’s credit card.

    I got the confirmation email from you at that time and have the email.
    Please check it out and refund the amount charged since May 2019.

    Please reply back to my email.

    1. Hi Chris,

      I replied to your ticket directly. Upon checking, we’re not showing any active subscriptions under your domain charged to a credit card. Could you reply back to my email with the last 4 digits of the card being charged so I can do a reverse lookup to find and cancel subscriptions connected to that card?

  16. Tengo una campaña con muchos correos electronicos devueltos y rechazados ¿como detengo una campaña de correo electronico que se esta enviando? Gracias

    1. Hi Jackson,

      You would need to cancel the campaign by following the steps found in the above article. If the campaign is in progress, you would just need to open the draft from the GMass Scheduled label, then open its GMass settings where you will see the cancel campaign button.

    1. Hi John,

      Please contact our support team (gmass.co/g/support) so we can assist you directly.

  17. How to add another SMTP to GMASS for unlimited sending
    i could find any options for it i am using GSUIT Account

    1. Hi,

      We’re not sure what you mean by unsubscribing you from a mailing list. Upon checking, we’re not showing this email account you used for this comment is not connected to GMass.

  18. I sent many requests to this email for domain tracking errors, they provide me instructions about a record that I’ve done but when I sent a request for domain tracking (With Gmass button) again I received an error.
    if you’ll not help me then I’ll cancel this plan and found another platform I’ll not pay you more and more. I think i wasting my money. Ajay this my last request to your team if you did’nt resolve my issue then cancel my plan.
    Thank you

  19. Hello again,

    Please tell me how i can cancel auto follow-ups? This article is over 4 years old and I’m sure Gmass has moved on since then. I can not see the option to cancel auto followups and need the campaign cancelled before my account is LOCKED once again.

    This is the second time my account is locked in 3 days!

  20. please how do i stop YAMM from sending mail merge to a sheet cos it always uses my quota to send a particular message everyday.. i am tired of it doing such

    1. Hi Davies,

      Please contact YAMM Support. This is GMass support which is a completely different service provider.

    1. Hi Suyash,

      Please note that GMass does not have a catchall cancel of active campaigns. Please contact our support team (gmass.co/g/support) so we can assist you directly.

    1. Hi Suyash,

      Please note that GMass does not have a catchall cancel of active campaigns. Please contact our support team (gmass.co/g/support) so we can assist you directly.


  22. Following my request to cancel my subscription, you advise me that my subsription will cancel in May 2021. please cancel IMMEDIATELY as this was set up by another person without my permission. Please inform me when you have done this and make any repayments to me –

    Terence WILLIAMS, Brendon View (Flat 3), 61 esplanade, Burnham on Sea, Somerset, TA8 2AH.
    Tel: 07870 820 973
    email: terrywilliamstrom@hotmail.com

    1. Hi Terence,

      Upon checking, we’re not showing any requests for cancellation originating from your email address. Please contact our support team so we can assist you directly (gmass.co/g/support)

  23. We have tried to cancel a few times now, the credit card number ends 0147. Since our email is no longer hosted on gmail, please let me know if you can cancel it from your end.

    1. Hi Peng,

      Unfortunately, we couldn’t find a subscription on the domain of the email address you’ve registered to make this comment. Please contact our support team (gmass.co/g/support) and one of our support team members will assist you directly in cancelling your subscription.

  24. Is there a way to just pause it? Or if I cancel it than want to resume it at a later date, will it resend to the people who already received those email? I do have tracking on the Google sheet.

  25. Olá equipe.
    O botão de “pausar” (II) e o botão de cancelar campanha (X) não estão funcionando em minha conta.

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