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How to cancel or edit auto follow-up emails

  1. I’ve been trying to cancel the auto follow ups i set for days now.

    I did step one above, but i can’t find the gmass icon below to do step 2.

    Please help

    1. How come when I try to cancel all my follow ups using the stopaf@gmass.co command, I get a reply saying

      “Your message wasn’t delivered to stopaf@gmass.co because the address couldn’t be found, or is unable to receive mail.”

      I just want to cancel my follow ups because I’ve already been disabled for 24 hours just for sending a campaign to a measly 50 people.

      1. Hi Daniel,

        Please make sure to click the red GMass button instead of the regular send button. The bounce notification you received is due to an actual email being sent, however, when you use any @gmass.co address with the red GMass button, no actual emails are sent but issues a command which is in this case to stop all auto follow-ups.

    1. The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts are officially limited to 500 emails/day, while G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here: 

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ ( https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/

  2. Hi
    By mistake i deleted my draft from gmail.
    please help me . i tried gmass.
    can you please help me how to do step by step

    many thanks

  3. Hi, i am unable to stop our email campaign.
    Please stop all the campaigns ASAP.
    Feel free to call me at 1 408 583 7288

  4. i am not able to send you on given mail id stopaf@gmass.co to stop my extra campaign. i dont know how it created automaticly. even every time i got popup that my mail limit 50 mail every 24hour rollover. but still gmass send all attempted mail.

    now i am unable to send any single mail from my gusite mail id retouchhub@retouchhub.org. Due to google mail limit is cross 500 mail. this is look like. gmass without infromation send more campaign. Now pls do below….pls pls pls

    This is very urgent. i am confuse. what is going on. Actually many times, i was try to mail but one popup was come every time that campaign will not send due to 50 mail limit. But, i dont know how more campaign has been send to my client. So, pls stop all extra campaign.

    here is only two campaign 2653764 and 2647842 is right campaign. Rest, pls as soon as possible disable or cancel as soon as possible from this mail account (retouchhub@retouchhub.org)……..

    pls do quickly…..and if possible share me as confirmation.

    if any link to know how see all active and deactivate campaign. it would be helpful us for future as well…..

    mail retouchhub@retouchhub.org

  5. pls resolve this issue as soon as possible. it will be damage my potential client network…………..

    1. Hi Yogesh,

      No it will not. You would need to clear auto follow-ups in the GMass settings as seen in the image above in Section 1 of this article.

  6. After restoring a campaign (already sent out) and follow up emails edited..

    How to save the follow up emails in HTML? It’s saved on the Gmass Auto FollowUp folder but whenever I’m opening the draft, the old follow up content will still be there.

    If I’m going to hit on the GMass button, will it be sent to the specific group of people again?

    1. Hi Nash,

      Please make sure to click the GMass button. You’re receiving that bounce notification because you’ve inadvertently clicked the regular send button.

  7. how do I get an excel or similar list of bounced or opened emails – so I can purge them from my list and or send a followup to any that has opened my message?

  8. what if send same follow up to a person already received those emails earlier. Will GMass skip that user? or will he get duplicate emails?

  9. if you asked any query about email please visit techtoreview and read all about email related. you can also read upcoming smart gadgets from Tech to Review.

      1. Is there a way to change the subject line of Auto Follow up? Like sending a totally different message when the contact does not reply?

          1. Hi Scott,

            Unfortunately, this isn’t possible. The reason is when auto follow-ups are sent, they are sent as replies to the original thread UNLESS it’s set up with the condition/criteria “ALL”.

            Since all auto follow-ups based on replies and opens (or no reply or no opens) are sent as replies to the initial email sent, it will always use that initial email’s subject line.

  10. Hello. I want to create a campaign and have automated follow up emails for every email in the campaign. I see where I can create a campaign but I can actually save the campaign as a dropdown. Please provide guidance. Best

  11. A few days ago I send a cancellation email for campaign followups.
    Now I want to activate the campaign again and send it to new people with the same followups. I want to verify that it won’t keep sending the followup to the old ones(before the cancellation email).
    Does the cancellation email mean that all the followups drafts were erased? can I verify it myself in followups label?

    1. Hi Mor,

      If the campaign and its follow-ups have been canceled, the drafts would no longer be available in your GMass Scheduled (for the initial outreach) and in your GMass Auto Follow-ups label (for your follow-ups).

      Moreover, if the campaign has been canceled, you can no longer restart it. You would need to start a new campaign and set the auto follow-ups again. We’ve also answered your ticket directly regarding your question in more detail. Kindly check your email.

  12. Hi – I am running a campaign right now over the next week or two with auto follow ups setup. Campaign is configured to send auto follow up to anyone who hasn’t clicked a link. I have a few people who just replied to my e-mail without clicking on a link. How do I remove those few people from the auto follow up sequence?

  13. tengo gmass standard desde el 25/9/2019 y quisiera saber hasta cuantos correos puedo mandar al dia,muchas gracias

    1. Hi B,

      Please make sure that you’re clicking the red GMass button. Please note that addresses ending in @gmass.co isn’t an actual email so no emails are actually sent. These addresses are commands that is issued to GMass when used with the red GMass button.

  14. I’ve canceled my auto-follow ups and “Save[d] Changes”. I am skeptical of hitting the GMASS button because I don’t want to send the emails out again. Since “Save changes” isn’t in this instruction, I am curious if it’s necessary to hit that GMASS button or if this new feature does the trick

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