How to cancel your paid Gmail Mail Merge subscription to GMass

How to cancel your subscription to GMass’s mail merge tool depends on whether you subscribed with a credit card or a PayPal account or Bitcoin.

Credit Card Subscriptions

First, you must have the GMass extension installed. If the GMass buttons aren’t showing up in your Gmail interface, then it’s not installed. You can install it from our homepage.

Then, log in to the Gmail account whose GMass subscription you wish to cancel. If you don’t have access to that Gmail account anymore, log in to ANY Gmail account that is connected to GMass.

1. Launch a regular Gmail Compose Window.

2. Set the To field to cancel@gmass.co.

3. If you are logged into the Gmail account whose subscription you want to cancel, leave the Subject blank.

Leave the Subject blank if you’re logged into the Gmail account whose GMass subscription you want to cancel.

If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line.

Set the Subject to the address of the GMass subscription you want to cancel, if you’re not logged into that same Gmail account. Here, I’m logged into ajaygoel@gmail.com but I’m cancelling the GMass subscription for ajay@wordzen.com.

4. Optionally, please tell us the reason for your cancellation in the Body of the email. This is optional.

5. Do not click the Gmail Send button. Click the GMass button. Your subscription will end immediately, but your account will remain on its plan until your paid period is up. So if you’re a monthly subscriber, you can still use GMass until the end of your monthly period. The same applies if you’re an annual subscriber. You will receive a message in your Inbox telling you when your account will be demoted to free status.

Important: Be sure to hit the red GMass button, and not the regular Gmail Send button, because cancel@gmass.co is not a real email address; it is a command. Hitting the regular Send button will result in a bounce. If you do not have the GMass button because you uninstalled the extension, you must re-install the GMass extension to cancel your subscription.

So that means: If you receive a message from Mail Delivery Subsystem saying “Delivery to the following recipient failed permanently: cancel@gmass.co, ” then you have pressed the Gmail Send button. Try again, and be sure to hit the red GMass button.

Another note: It’s easiest if you’re logged into the Gmail account that has the GMass subscription you wish to cancel. But if you can’t log in to that account, you can log into ANY other Gmail account that is connected to GMass. We will then verify that the logged-in Gmail account has permission to cancel the subscription of the other account before the cancellation is final.

Last note: Uninstalling the GMass extension does not automatically cancel your subscription to GMass. Just like, if you remove the Netflix app from your mobile device, it doesn’t automatically cancel your Netflix subscription.

PayPal Subscriptions

If you paid with PayPal, you must log in to your PayPal account and cancel your GMass subscription from there. Your GMass account will be demoted to “free” account status within a few minutes after canceling. When you cancel a PayPal subscription to GMass, you do not get the unused time for the month or year. Your account will be demoted to “free” status right away and its limits will reset to the free account sending limits right away. With credit card subscriptions, you would get the unused time.

Bitcoin Subscriptions

If you paid with Bitcoin, your subscription already has a pre-determined life, and it will automatically cancel after your paid time has expired. Bitcoin transactions are one-time transactions and are not recurring.

87 Replies to “How to cancel your paid Gmail Mail Merge subscription to GMass”

    • Débora

      Ja cancei de seguir o passo a passo para cancelar essa assinatura que nunca usei e ja me foi cobrado 2 meses, e agora seguindo as instruções de vocês recebi a resposta que acabei de instalar
      que palhaçada é essa?
      Quero meu dinheiro de volta
      fico clicando no GMASS e só parece a informação que o GMASS esta na espera e não envia o e mail de cancelamento de assinatura
      quero meu dinheiro de volta
      quero meu dinheiro de volta

      • Débora

        cade a resposta?
        Quero cancelar a assinatura
        quero meu dinheiro de volta
        quero meu dinheiro de volta
        é impossível cancelar, já foi feito para não ser cancelado

  1. Kaushik Bhatnagar

    Dear Mr Ajay Goel,​

    I have paid amount of $8.95 yesterday. Please refund.

    ​What I thought from long and lengthy misleading & unclear literature​ : That I can send 2000 e-mails per day in a click or in one go by using my se…ty@gmail.comaccount. Which is wrong.

    We can send 2000 e mails by using personal domain like info@xyz.com, you know what we can send only 2000 individual emails not in bulk.

    Cal you arrange a call. If you have something to explain.

    ​​cancel@gmass.co.​ ​is not working!!!!

    • Ajay Goel

      Like I’ve explained above, cancel@gmass.co is not an email address. It is a command to cancel your subscription.

      It is explained all over the website and blog that Gmail accounts can send 500/day but G Suite accounts can send 2,000/day.

    • Ajay Goel

      No subscription service is ever for “a month”, and this is certainly not the “rule of thumb”. On both our Pricing page and in the “welcome” email you get upon subscribing, it is explained that you are subscribed to a monthly service and are charged monthly until you cancel. I challenge you to find a SaaS company that operates differently.

  2. lm3486148@gmail.com

    When Can I get my refund? I only used it for a couple of hours because all the messages where BLOCKED due to the US IP address.

  3. Vince Chew

    Hi, if I cancel the subscription middle of the month, will I still be able to have the full functionality until the last date? Or I will end up only with 50emails/day restriction immediately when I can cancel?

    • Maya Quijada

      Hi Vince,

      We ask that users cancel at the end of their renewal term, as we have a very basic invoicing system that cancels universally and immediately.

  4. Ayushi Mittal

    My account also got blocked as soon as i started using it. I was just sending 300 mails per day and even though i got blocked. First of all, please cancel my subscription and second how to use it properly?

  5. Vera

    Hi,

    I cancelled an old paid subscription to g-mail and bought a new one, but somehow still have the old features. I would like to know how to solve this as soon as possible, as it affects my working.

  6. Rhandell Mitchell

    I tried to cancel just a few minutes ago and the email address on this post to cancel doesn’t even work. Last month Google almost shut my account down for using GMass.

  7. Diones Aparecido dos Santos

    Hi Gmass,
    The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?

  8. Annodominii

    I subscribed for GMass yesterday , still Gmail is not allowing me to send more than 50 emails per day. I want to cancel my subcription. I want to know will I be charged for using the service for single day or money will be refunded?

    Kindly reply

  9. EDITOR IJCSMR

    My gmail account has been blocked by google. Now what is the way to cancel the subscription? I do not find any way to do so. Please reply because many people are facing the same problem.

  10. Manish Joshi

    I am not very pleased with GMASS
    I got my account closed
    BUT cancellation was QUICK, just took one Minuit
    For all those trying to cancel, read all instructions and cancel accordingly.

  11. Kalyan Chakravarthy

    Hello,
    I wish to send mail to Around 50,000 contacts i have. Can you please suggest the best plan for this??? Also, can i send the mail in any regional language like (Telugu).. Please advice me at the earliest.
    Regards

  12. Miraan Tabrez

    Hi Ajay,

    Didn’t realize I was still subscribed! I only used gmass once months ago. I paid by card but it’s not a direct debit; you’re just charging my bank card every month so I can’t even cancel it from my online banking. That’s pretty dangerous. A direct debit would be much easier to manage and safer. Right now I’m on my mobile so I can’t even cancel it with your instructions. You need to make it easier to cancel these payment subscriptions, including from mobile, otherwise it comes across as a bit sneaky on your part. Just a simple link to login to gmail would do. Would really appreciate it if you refunded my payment on 14/07/17 as I haven’t been using gmass for many months now – I forgot I had it, and saw no indication on my direct debits or standing orders that I was still being regularly debited each month. Thanks.

    • Ajay Goel

      It’s made clear both on the Pricing page, the Pricing FAQ, our homepage, and in the subscription confirmation email that you get that GMass is a monthly (or yearly) service, and that you’re charged at those intervals.

      To contact us to request a refund, please contact our Support team: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/

      GMass, being a Chrome extension, does not work on mobile, so we are not going to make it possible to cancel on a mobile device.

  13. Taylor Peugh

    The Account I was using was a test account. How do I cancel service if I don’t have access to that account anymore?

  14. Sophia

    Please Cancel my subscription not satisfied with the services at all and also provide me the summary of my whole subscription and refund.

    Thanks.

  15. vishal chauhan

    m paid user of g-suite and gmass
    I did follow your every blogs and emails
    but i can not be able to send 2000 emails per day

    i set command just created draft
    i also set 1900 limit per day

    after what happend m just sending 100-200 emails

    if really it has any feature of 2000 emails per day than you have to proper guide me

  16. Rajesh Kalra

    Mr. Ajay I have been using G Suite with my company domain name. Even then I’m only able to send 500 mails per day. Please refund my 19.95 USD.

  17. Marc

    I have uninstalled gmass from my chrome extensions however it still appears as an option on my emails how do I remove this.

    I do not wish to use the service.

  18. subha

    I have just sent this email to your support email to support@gmass.zendesk.com.

    MY gmass google account was helpinghader@gmail.com . Previous month I brought the subscription of standard plan by paying $8.95 . After using it for 7 days my account got banned . yesterday another $8.95 was taken from My Card . Please refund my 2nd payment and cancel my subscription. thank you .

    Hopefully I will get the refund and cancellation of my subscription . Thank you

  19. sp

    I Cannot un-subscribe. I do not see it in my business paypal.

    I need to cancel the subscription NOW and refund the 8.95$ that was deducted yesterday.

  20. Rosalina Denacir Machado

    Sr. Ajay Goel , cancelei hoje ,13/12/2017 minha Assinatura de mala diretado Gmail pago paraa GMass.
    Como tive muitas dúvidas ,por favor, espero uma resposta se realmente cancelou.
    obrigada
    Rosalina

  21. Nathalia

    E-mail de comando: “cancelar@gmass.co” seguido de envio através do botão vermelho “GMAss” simplesmente NÃO FUNCIONA!

    E como vejo nos comentários não funciona para ninguém.

    Que deliiícia de serviço s2

    O que me sugeri?
    Aposto que vai sugerir que eu siga as instruções, adivinhei? 🙂

  22. Kevin

    Dear Gmass team,

    I subscribed the service product yesterday and my Google account, linked with so many other service products, was blocked early in the morning today after I sent 320+90 email yesterday.

    Google notification became my alarm and the message shocked me as I have only one Google account.

    Anyhow, I think it could be some mistake from my end. I have thus sent you an email and requesting you either help me to transfer the service products to a new Google account if I am lucky enough to create one, otherwise I would request for refund process.

    Please advise.

  23. Luis

    Hi Guys;

    I have cancelled the e-mails of two old members that are no longer part of our start up. Those 2 use to have a gmass / gsuite subscription. I thought that by shuting the gmail account of those accounts i would be also closing the corresponding subscritption of gmass for those accounts. Do i need to do anything else? The fact is because i have closed those accounts I have no longer access to them. Can you please confirm their gmass subscription are also canceled?

  24. Jamie Lewis

    Love the product

    Hate the billing

    I have upgraded subscriptions on one of my organization’s accounts and cancelled the others and spoken with support in the past….

    Yet, since September I have been triple billed. The PayPal cancellation needs further explanation. And support. It’s one thing to let $8.95 slide one month and contact support to resolve AND upgrade… it is another to go back and find you have been billed more than $100 for inactive accounts within your organization.

    Please fix. And Also, please provide clearer instructions to manage subscription upgrades and cancellations in PayPal.

  25. Jill Swarthout

    I have followed the instructions to cancel and I am still being charged. Please contact me to discuss how to cancel and refund for the months I keep getting charged.

  26. john

    I tried to cancel and the email bounced back I DID EXACTLY WHAT IS WRITTEN ON YOUR SIGHT. There is definitely a problem contacting your company. CANCEL MY SUBSCRIPTION My next step is to get in touch with the better business bureau and call the credit card company.What a scam!

  27. Y.C

    I cannot cancel my subscription via email! It says: Error details: The account [MyGmail] has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.

    However, I payed via PayPal where no PayPal account is used (instead, I directly used a credit card). Hence, I cannot cancel it via PayPal.

    It has already automatically charged twice.

    Please help to cancel my subscription!!!

    Thanks.

  28. Nancy McConnell-Johnson

    Please cancel my subscription for GMASS. I find that it is to spendy for my needs. I am a volunteer for a non-profit group and there is no budget for this additional expense.

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