How to cancel your paid Gmail Mail Merge subscription to GMass
Credit Card GMass Subscriptions
To cancel your paid subscription to GMass if you paid by credit card, do the following:
1. Launch a regular Gmail Compose Window.
2. Set the To field to cancel@gmass.co.
3. Type anything you like in the Subject Line, so long as it’s not blank.
4. Optionally, please tell us the reason for your cancellation in the Body of the email. This is optional.
5. Do not click the Gmail Send button. Click the GMass main button. Your subscription will end immediately, but your account will remain on its plan until your paid period is up. So if you’re a monthly subscriber, you can still use GMass until the end of your monthly period. The same applies if you’re an annual subscriber. You will receive a message in your Inbox telling you when your account will be demoted to free status.
Important: Be sure to hit the red GMass button, and not the regular Gmail Send button. cancel@gmass.co is not an email address. It is a command. Hitting the regular Send button will result in a bounce.
Another note: You must be logged into the Gmail account that has the GMass subscription you wish to cancel.
PayPal GMass Subscriptions
If you paid with PayPal, you must log in to your PayPal account and cancel your GMass subscription from there. Your account will be demoted to free account status within a few hours of us receiving notice that you have cancelled your PayPal subscription to GMass.
Hi Gmass,
The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?
Dear Mr Ajay Goel,​
I have paid amount of $8.95 yesterday. Please refund.
​What I thought from long and lengthy misleading & unclear literature​ : That I can send 2000 e-mails per day in a click or in one go by using my se…ty@gmail.comaccount. Which is wrong.
We can send 2000 e mails by using personal domain like info@xyz.com, you know what we can send only 2000 individual emails not in bulk.
Cal you arrange a call. If you have something to explain.
​​cancel@gmass.co.​ ​is not working!!!!
Delivery failed to cancel@gmass.co, so what to do to cancel paid Gmail Mail Merge subscription to GMass?????
You clicked the wrong button. Please re-read the instructions.
I have cancelled my account as per the process mentioned above. But Still I got charged this month, I have sent a mail and not received any response till now. email id -mailus@needitnow.in
Google cancelled my account I was using Gmass for. How do I cancel Gmass now?
Hi there,
Email us at support@gmass.zendesk.com, and we will cancel on your behalf. Make sure you include the email address of the account you subscribed with.
Ajay Goel
Refund my amount
I have cancelled subscription of Gmass but I am still charged.
why are you cheating us.
Call me if you have guts
+919848220745
I have plenty of guts. What I don’t have is the bandwidth to offer phone support. The cancellation instructions are above. If you follow them, it is impossible to be charged afterwards. If you have evidence, submit it to support@gmass.zendesk.com.
Ajay Goel
With a great difficulty I got it cancelled.
Please do not take further money from my card its not EMI. I thought its for a month which is rule of thumb.
No subscription service is ever for “a month”, and this is certainly not the “rule of thumb”. On both our Pricing page and in the “welcome” email you get upon subscribing, it is explained that you are subscribed to a monthly service and are charged monthly until you cancel. I challenge you to find a SaaS company that operates differently.
Delivery failed to cancel@gmass.co so how do I cancel my subscription?
You have to follow the directions and click the GMass button, not Send.
When Can I get my refund? I only used it for a couple of hours because all the messages where BLOCKED due to the US IP address.
Hi, if I cancel the subscription middle of the month, will I still be able to have the full functionality until the last date? Or I will end up only with 50emails/day restriction immediately when I can cancel?
Hi Vince,
We ask that users cancel at the end of their renewal term, as we have a very basic invoicing system that cancels universally and immediately.
When do you REFUND!!!????
I CANCELED!!! I only used your service for 30 min.
REFUND!!!!
To cancel your subscription, follow the directions here:Â
http://blog.gmass.co/2016/09/cancel-gmass-gmail-mail-merge-subscription.html
To get the best support from our team, see: http://blog.gmass.co/2016/11/how-to-get-best-support-from-gmass-team.html
My account also got blocked as soon as i started using it. I was just sending 300 mails per day and even though i got blocked. First of all, please cancel my subscription and second how to use it properly?
We have no idea what account you are subscribed under. Please contact us: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
Complete cheat is gmass.. they are un-necessary charging me too.
We are only charging you if you subscribed. The cancellations instructions are above. If you need help, contact us: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
Hi,
I cancelled an old paid subscription to g-mail and bought a new one, but somehow still have the old features. I would like to know how to solve this as soon as possible, as it affects my working.
I’m not sure what you mean by “old features”. Contact us for more help: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
I tried to cancel just a few minutes ago and the email address on this post to cancel doesn’t even work. Last month Google almost shut my account down for using GMass.
It does work. You didn’t follow the directions. You likely clicked the wrong button.
Hi Gmass,
The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?
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I subscribed for GMass yesterday , still Gmail is not allowing me to send more than 50 emails per day. I want to cancel my subcription. I want to know will I be charged for using the service for single day or money will be refunded?
Kindly reply
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Hello. I forgot to turn off the subscription in time and my money was written off. How can I get them back?
My gmail account has been blocked by google. Now what is the way to cancel the subscription? I do not find any way to do so. Please reply because many people are facing the same problem.