How to cancel your paid Gmail Mail Merge subscription to GMass
How to cancel your subscription to GMass’s mail merge tool depends on whether you subscribed with a credit card or a PayPal account or Bitcoin.
Credit Card Subscriptions
First, you must have the GMass extension installed. If the GMass buttons aren’t showing up in your Gmail interface, then it’s not installed. You can install it from our homepage.
Then, log in to the Gmail account whose GMass subscription you wish to cancel. If you don’t have access to that Gmail account anymore, log in to ANY Gmail account that is connected to GMass.
1. Launch a regular Gmail Compose Window.
2. Set the To field to cancel@gmass.co.
3. If you are logged into the Gmail account whose subscription you want to cancel, leave the Subject blank.
If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line.
4. Optionally, please tell us the reason for your cancellation in the Body of the email. This is optional.
5. Do not click the Gmail Send button. Click the GMass button. Your subscription will end immediately, but your account will remain on its plan until your paid period is up. So if you’re a monthly subscriber, you can still use GMass until the end of your monthly period. The same applies if you’re an annual subscriber. You will receive a message in your Inbox telling you when your account will be demoted to free status.
Important: Be sure to hit the red GMass button, and not the regular Gmail Send button, because cancel@gmass.co is not a real email address; it is a command. Hitting the regular Send button will result in a bounce. If you do not have the GMass button because you uninstalled the extension, you must re-install the GMass extension to cancel your subscription.
So that means: If you receive a message from Mail Delivery Subsystem saying “Delivery to the following recipient failed permanently: cancel@gmass.co, ” then you have pressed the Gmail Send button. Try again, and be sure to hit the red GMass button.
Another note: It’s easiest if you’re logged into the Gmail account that has the GMass subscription you wish to cancel. But if you can’t log in to that account, you can log into ANY other Gmail account that is connected to GMass. We will then verify that the logged-in Gmail account has permission to cancel the subscription of the other account before the cancellation is final.
Last note: Uninstalling the GMass extension does not automatically cancel your subscription to GMass. Just like, if you remove the Netflix app from your mobile device, it doesn’t automatically cancel your Netflix subscription.
PayPal Subscriptions
If you paid with PayPal, you must log in to your PayPal account and cancel your GMass subscription from there. Your GMass account will be demoted to “free” account status within a few minutes after canceling. When you cancel a PayPal subscription to GMass, you do not get the unused time for the month or year. Your account will be demoted to “free” status right away and its limits will reset to the free account sending limits right away. With credit card subscriptions, you would get the unused time.
Bitcoin Subscriptions
If you paid with Bitcoin, your subscription already has a pre-determined life, and it will automatically cancel after your paid time has expired. Bitcoin transactions are one-time transactions and are not recurring.
Hi Gmass,
The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?
Email us at support@gmass.zendesk.com, and we will cancel on your behalf. Make sure you include the email address of the account you subscribed with.
HI Mr Ajay Goel,
I had cancel your subscription and it seems to be still having reccruring payment.
Could you please check?
I don’t see a subscription for Christwp1@gmail.com via credit card or PayPal. You may have subscribed another email address.
Ja cancei de seguir o passo a passo para cancelar essa assinatura que nunca usei e ja me foi cobrado 2 meses, e agora seguindo as instruções de vocês recebi a resposta que acabei de instalar
que palhaçada é essa?
Quero meu dinheiro de volta
fico clicando no GMASS e só parece a informação que o GMASS esta na espera e não envia o e mail de cancelamento de assinatura
quero meu dinheiro de volta
quero meu dinheiro de volta
cade a resposta?
Quero cancelar a assinatura
quero meu dinheiro de volta
quero meu dinheiro de volta
é impossÃvel cancelar, já foi feito para não ser cancelado
Dear Mr Ajay Goel,​
I have paid amount of $8.95 yesterday. Please refund.
​What I thought from long and lengthy misleading & unclear literature​ : That I can send 2000 e-mails per day in a click or in one go by using my se…ty@gmail.comaccount. Which is wrong.
We can send 2000 e mails by using personal domain like info@xyz.com, you know what we can send only 2000 individual emails not in bulk.
Cal you arrange a call. If you have something to explain.
​​cancel@gmass.co.​ ​is not working!!!!
Like I’ve explained above, cancel@gmass.co is not an email address. It is a command to cancel your subscription.
It is explained all over the website and blog that Gmail accounts can send 500/day but G Suite accounts can send 2,000/day.
Delivery failed to cancel@gmass.co, so what to do to cancel paid Gmail Mail Merge subscription to GMass?????
You clicked the wrong button. Please re-read the instructions.
Mr Ajay stop scamming people and cancel the payments
Mr Ajay I canceled my account in may but you keep charging me … and I clicked the correct button see
Your GMass subscription for karlaxxxx has been cancelled.
Your account is still active, however, until 6/18/2017 11:05:19 PM. After that time, your account will be demoted to free status and will only be able to send 50 emails per rolling 24 hours. If you change your mind, you can subscribe again at: https://www.gmass.co/pricing?email=karla.archg@gmail.com
I have cancelled my account as per the process mentioned above. But Still I got charged this month, I have sent a mail and not received any response till now. email id -mailus@needitnow.in
Google cancelled my account I was using Gmass for. How do I cancel Gmass now?
Hi there,
Email us at support@gmass.zendesk.com, and we will cancel on your behalf. Make sure you include the email address of the account you subscribed with.
Ajay Goel
Refund my amount
I have cancelled subscription of Gmass but I am still charged.
why are you cheating us.
Call me if you have guts
+919848220745
I have plenty of guts. What I don’t have is the bandwidth to offer phone support. The cancellation instructions are above. If you follow them, it is impossible to be charged afterwards. If you have evidence, submit it to support@gmass.zendesk.com.
Ajay Goel
With a great difficulty I got it cancelled.
Please do not take further money from my card its not EMI. I thought its for a month which is rule of thumb.
No subscription service is ever for “a month”, and this is certainly not the “rule of thumb”. On both our Pricing page and in the “welcome” email you get upon subscribing, it is explained that you are subscribed to a monthly service and are charged monthly until you cancel. I challenge you to find a SaaS company that operates differently.
Delivery failed to cancel@gmass.co so how do I cancel my subscription?
You have to follow the directions and click the GMass button, not Send.
When Can I get my refund? I only used it for a couple of hours because all the messages where BLOCKED due to the US IP address.
It’s highly unlikely your emails were blocked because of the originating IP, unless you configured an alias address to send via an external SMTP server, and that SMTP server had an IP address with a poor reputation.
See: https://www.gmass.co/blog/gmail-send-mail-as-setting-affects-email-deliverability/
To contact us, regarding a refund: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
YOU NEED TO STOP IT AND STOP CHARGING ME ….AM NO LONGER INTERESTED!!! PLEASE PLEASE PLEASE UNSUBSCRIBE MY GMASS AND STOP SCAMMING
Hi, if I cancel the subscription middle of the month, will I still be able to have the full functionality until the last date? Or I will end up only with 50emails/day restriction immediately when I can cancel?
Hi Vince,
We ask that users cancel at the end of their renewal term, as we have a very basic invoicing system that cancels universally and immediately.
When do you REFUND!!!????
I CANCELED!!! I only used your service for 30 min.
REFUND!!!!
To cancel your subscription, follow the directions here:Â
http://blog.gmass.co/2016/09/cancel-gmass-gmail-mail-merge-subscription.html
To get the best support from our team, see: http://blog.gmass.co/2016/11/how-to-get-best-support-from-gmass-team.html
My account also got blocked as soon as i started using it. I was just sending 300 mails per day and even though i got blocked. First of all, please cancel my subscription and second how to use it properly?
We have no idea what account you are subscribed under. Please contact us: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
Hi,
I cancelled an old paid subscription to g-mail and bought a new one, but somehow still have the old features. I would like to know how to solve this as soon as possible, as it affects my working.
I’m not sure what you mean by “old features”. Contact us for more help: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
I tried to cancel just a few minutes ago and the email address on this post to cancel doesn’t even work. Last month Google almost shut my account down for using GMass.
It does work. You didn’t follow the directions. You likely clicked the wrong button.
Ajay- I cannot access my gmass accounts to send the cancel notice. What do I do?
Just contact our Support team, and we will cancel it for you: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
Hi Gmass,
The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?
Just contact our Support team, and we will cancel it for you: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
I subscribed for GMass yesterday , still Gmail is not allowing me to send more than 50 emails per day. I want to cancel my subcription. I want to know will I be charged for using the service for single day or money will be refunded?
Kindly reply
You can request a refund by contacting Support: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
My gmail account has been blocked by google. Now what is the way to cancel the subscription? I do not find any way to do so. Please reply because many people are facing the same problem.
Just contact our Support team. We will verify that you owned the account, and then we will cancel it for you.
https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
I am not very pleased with GMASS
I got my account closed
BUT cancellation was QUICK, just took one Minuit
For all those trying to cancel, read all instructions and cancel accordingly.
Sorry you didn’t like GMass, but thank you for encouraging people to follow directions!
mentira ja fiz de tudo para cancelar e não consigo
siga as instruções do site mas não cancela, serei obrigada a fazer reclamações
Hello,
I wish to send mail to Around 50,000 contacts i have. Can you please suggest the best plan for this??? Also, can i send the mail in any regional language like (Telugu).. Please advice me at the earliest.
Regards
You can send emails in any language you like. For high volume campaigns, see: https://www.gmass.co/blog/smtp-server-send-unlimited-emails-with-gmail-and-gmass/
Hi Ajay,
Didn’t realize I was still subscribed! I only used gmass once months ago. I paid by card but it’s not a direct debit; you’re just charging my bank card every month so I can’t even cancel it from my online banking. That’s pretty dangerous. A direct debit would be much easier to manage and safer. Right now I’m on my mobile so I can’t even cancel it with your instructions. You need to make it easier to cancel these payment subscriptions, including from mobile, otherwise it comes across as a bit sneaky on your part. Just a simple link to login to gmail would do. Would really appreciate it if you refunded my payment on 14/07/17 as I haven’t been using gmass for many months now – I forgot I had it, and saw no indication on my direct debits or standing orders that I was still being regularly debited each month. Thanks.
It’s made clear both on the Pricing page, the Pricing FAQ, our homepage, and in the subscription confirmation email that you get that GMass is a monthly (or yearly) service, and that you’re charged at those intervals.
To contact us to request a refund, please contact our Support team: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
GMass, being a Chrome extension, does not work on mobile, so we are not going to make it possible to cancel on a mobile device.
The Account I was using was a test account. How do I cancel service if I don’t have access to that account anymore?
Just contact us at support@gmass.zendesk.com. We’ll verify that the account is yours via other means, and then cancel it for you.
Hi Gmass,
The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?
Yes, absolutely. Please contact us at support@gmass.zendesk.com.
I want to cancel my subscription for two email ids. I sent you email many times but didn’t you cancel. How could I’ll follow the above cancel instruction in case my both account were closed by Google. So how people will send you cancel email from closed account.
You are charging with my everytime.
sales1.gtechwebindia@gmail.com, webmaster@vertexdatasolution.com
Hi we want to cancel my subscription we are not satisfied wit your Gmass Services so please cancel my subscription and refund,..
Thnaks
Please follow the directions to cancel.
Please Cancel my subscription not satisfied with the services at all and also provide me the summary of my whole subscription and refund.
Thanks.
Please follow the directions to cancel. And if you need additional help, please contact our Support team: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
cancel and refund. or Federal trade commission your choice
Follow the directions to cancel. And I don’t mind hearing from the FTC.
You have been reported to the feds at ic3 big boy
I look forward to hearing from them orbit boy.
m paid user of g-suite and gmass
I did follow your every blogs and emails
but i can not be able to send 2000 emails per day
i set command just created draft
i also set 1900 limit per day
after what happend m just sending 100-200 emails
if really it has any feature of 2000 emails per day than you have to proper guide me
The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts are officially limited to 500 emails/day, while G Suite accounts are limited to 2,000. However, not every account has the full sending limit – factors like age and reputation of the account can affect you.
There’s some more information about these limits here:Â
http://blog.gmass.co/2016/08/how-many-emails-can-you-really-send-with-gmail-and-gmass/
But also consider using our new feature where you route around Gmail servers and send with an external SMTP server. See: https://www.gmass.co/blog/smtp-server-send-unlimited-emails-with-gmail-and-gmass/
Mr. Ajay I have been using G Suite with my company domain name. Even then I’m only able to send 500 mails per day. Please refund my 19.95 USD.
I have uninstalled gmass from my chrome extensions however it still appears as an option on my emails how do I remove this.
I do not wish to use the service.
You can uninstall: https://www.gmass.co/blog/how-to-uninstall-gmass/
And disconnect: https://www.gmass.co/blog/how-to-disconnect-gmass-from-your-gmail-account/
I have just sent this email to your support email to support@gmass.zendesk.com.
”
MY gmass google account was helpinghader@gmail.com . Previous month I brought the subscription of standard plan by paying $8.95 . After using it for 7 days my account got banned . yesterday another $8.95 was taken from My Card . Please refund my 2nd payment and cancel my subscription. thank you .
”
Hopefully I will get the refund and cancellation of my subscription . Thank you
I Cannot un-subscribe. I do not see it in my business paypal.
I need to cancel the subscription NOW and refund the 8.95$ that was deducted yesterday.
Sr. Ajay Goel , cancelei hoje ,13/12/2017 minha Assinatura de mala diretado Gmail pago paraa GMass.
Como tive muitas dúvidas ,por favor, espero uma resposta se realmente cancelou.
obrigada
Rosalina
Your subscription for dmrosalina@gmail.com has not been canceled. Be sure you’re pressing the GMass button, not the Gmail Send button.
E-mail de comando: “cancelar@gmass.co” seguido de envio através do botão vermelho “GMAss” simplesmente NÃO FUNCIONA!
E como vejo nos comentários não funciona para ninguém.
Que deliiÃcia de serviço s2
O que me sugeri?
Aposto que vai sugerir que eu siga as instruções, adivinhei? 🙂
Please email us at support@gmass.zendesk.com if you’re still having an issue. FYI contato@psicoenergia.com.br was canceled on 1/5.
without my permission monthly 441 deducting from my credit card, Please stop immediately
Dear Gmass team,
I subscribed the service product yesterday and my Google account, linked with so many other service products, was blocked early in the morning today after I sent 320+90 email yesterday.
Google notification became my alarm and the message shocked me as I have only one Google account.
Anyhow, I think it could be some mistake from my end. I have thus sent you an email and requesting you either help me to transfer the service products to a new Google account if I am lucky enough to create one, otherwise I would request for refund process.
Please advise.
I am not paying, but I don´t want to have this service anymore. What should I do?
Hi Guys, can you refund my annual payment? please let me know, Thanks
sir,
please stop service. monthly deducting 455 from my account. please stop immediateley
Hi Guys;
I have cancelled the e-mails of two old members that are no longer part of our start up. Those 2 use to have a gmass / gsuite subscription. I thought that by shuting the gmail account of those accounts i would be also closing the corresponding subscritption of gmass for those accounts. Do i need to do anything else? The fact is because i have closed those accounts I have no longer access to them. Can you please confirm their gmass subscription are also canceled?
Love the product
Hate the billing
I have upgraded subscriptions on one of my organization’s accounts and cancelled the others and spoken with support in the past….
Yet, since September I have been triple billed. The PayPal cancellation needs further explanation. And support. It’s one thing to let $8.95 slide one month and contact support to resolve AND upgrade… it is another to go back and find you have been billed more than $100 for inactive accounts within your organization.
Please fix. And Also, please provide clearer instructions to manage subscription upgrades and cancellations in PayPal.
My card was charged by you and I don’t use your service again, refund my money back to my credit card
I have followed the instructions to cancel and I am still being charged. Please contact me to discuss how to cancel and refund for the months I keep getting charged.
I tried to cancel and the email bounced back I DID EXACTLY WHAT IS WRITTEN ON YOUR SIGHT. There is definitely a problem contacting your company. CANCEL MY SUBSCRIPTION My next step is to get in touch with the better business bureau and call the credit card company.What a scam!
I cannot cancel my subscription via email! It says: Error details: The account [MyGmail] has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.
However, I payed via PayPal where no PayPal account is used (instead, I directly used a credit card). Hence, I cannot cancel it via PayPal.
It has already automatically charged twice.
Please help to cancel my subscription!!!
Thanks.
Please cancel my subscription for GMASS. I find that it is to spendy for my needs. I am a volunteer for a non-profit group and there is no budget for this additional expense.