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Send a new campaign based on subscriber engagement with an old campaign

  1. Just got Gmass and I'm about to use it for a Kickstarter campaign. It's great! I SO wish it could give a report on who has actually replied to an email campaign so I can get those people segmented onto a special "inner circle" list. Any chance this is coming soon?

  2. Hi Oscia — you can get a fairly accurate list of those who replied to a previous campaign by:

    1. Searching your Gmail account for "Re: [Subject]". For example, if you sent out an email campaign with Subject of "Support my Kickstarter campaign", then to follow up with people that replied to that, search for "Re: Support my Kickstarter campaign".

    2. Then use the GMass "build email list" button (the magnifying glass next to the Search field) to launch a Compose window of email addresses that match that criteria.

    That will give you a pretty accurate list of just the people that replied.

  3. What is missing is separate lists of

    With email address, name,last name, date time

    With this will be very OK

  4. What is missing is separate lists of

    With email address, name,last name, date time

    With this will be very OK

  5. How about for emails that don’t get sent to? I have a campaign that errored out about 30% through. How do I get the 70% sent?

  6. Can you send this type of email in drafts, then go to drafts and delete a few emails (those who have purchased/scheduled meeting, etc) so they don’t get a follow up if they don’t need one?


  7. Hi,

    How can I send manual follow-ups on top of the last email in a thread, instead of starting a new email thread with a new subject line?

  8. I tried this but I’m getting an error message that I’m using at least 1 link that. has…… I can’t read the rest. But the links are fine. How do i send?

    1. That message pops up if you’re using a link that has been click tracked before. You probably copied/pasted text from your Sent – just delete the link and replace it with a “clean” URL, copied from your browser. That will solve the issue for you.

  9. Hi, I am doing a manual follow-up. I followed the steps. The earlier email is not created. It looks like I am sending an entirely new email. Is this how it is supposed to be? I have a paid account.

    1. Manual Followups will launch a new Compose Window – that is normal. Open the GMass Settings Box and set the Campaign to Send as: Replies if you’d like to send in the same chain of emails as your last Campaign.

      1. I need a little help. All of a sudden I can not put but 1 email on my email form. Can not gather any emails except 1, could you tell me what I might have done ?
        carol keck

  10. Hi there, how can I personalize my auto-follow up emails? As in I want to include “Dear {First Name},” when doing follow ups.

  11. I can’t get this app to go away! I have tried everything I can think of, PLEASE REMOVE IT FROM MY ACCOUNT!

  12. I can’t get this app to go away! I have tried everything I can think of, PLEASE REMOVE IT FROM MY ACCOUNT!

  13. I am confused about several things.

    1) How to create follow-ups at the beginning of a campaign.
    2) How to create follow-ups after the initial email has been sent, if follow-ups were not included initially.
    3) How to manually send my own follow-ups.
    4) How to edit an email for later follow-ups.

    1. Hi Ben,

      You can still use BCC with the regular send button. With GMass, you won’t need to use BCC since GMass will send an individual email to each of your recipients in the TO field. You can test this out by adding a couple of email addresses in the TO field and sending out a test email to addresses you have access to. You’ll see that each email will be addressed only to a single person. Add in the merge capabilities of GMass, and you can essentially write hundreds of personalized emails with just a single compose window and an attached Google Sheet. To learn more, please see https://www.gmass.co/blog/mail-merge-personalization/

  14. I really love Gmass but a few things I don’t understand:

    1- I keep receiving report on the same email sent – not sure why it keeps being sent days after the email.

    2- I am getting confused on the emails I send using ‘follow up’ feature. It’s really good but i would like to be able to see the email that was initially sent as the title don’t necessarily give me the info on which email was sent.

    Thank you for your work!

  15. Excellent web site you have here.. It’s hard to find high quality writing like yours nowadays.
    I really appreciate people like you! Take care!!

  16. I subscribed to gmass and it is saying I have hit my limits for the day? Why did this happen? All of my emails got returned due to limits. Are there limits when you pay for gmass?

  17. I don’t see the option to select any behavioral segments when trying to do this. Alll I see is past campaigns. Also, will emails sent also include the original email thread or will it send as a brand new email?

    1. Hi Casey,

      Once you’ve selected the past campaign, a new dropdown will appear below it to select what action trigger group you want to send this manual follow-up to.

      These follow-ups will be sent as a reply to the same thread you’ve chosen in the past campaign dropdown.

  18. But the followup mail is going as a separate mail.

    How can I make sure that it goes in the previous (first mail) chain

  19. Hey !! Gmass is working very well thanks a lot. I just have one question regarding auto follow-ups:

    – Can I actually personalize the auto follow-ups by going into the “personalize” field, copying the field of my choice and pasting it in the auto follow-up text ?

    1. Hi Shaun,

      Yes, you can. Your auto follow-ups use the same personalization fields as the initial campaign so any merge tags/personalization fields you used in the initial email, you may also use in any of its follow-ups.

  20. hola intento mandar la campaña y no me deja /me manda a pagar directamente , como vuelvo a la cuenta gratuita ? puse mis datos y no me acepta la tarjeta /asi que deseo seguir con la de 50 diarios por ahora / que debo hacer ?

    1. Hi Ana,

      Please note that the free version of GMass only allows you to send a maximum of 50 emails per rolling 24 hours. The reason you’re getting those notifications is because you’re trying to send more than the set limit for the free version of GMass.

  21. What about if the reply email Adress differs from the send to“
    Does GMass get the trick if the email adress is mentioned in the content?

    1. Hi Manuel,

      If the reply-to address is different than the origin email then GMass won’t be able to track replies since the replies are sent to a different address and not on the original thread.

  22. I attempted to send an email to 173 addresses yesterday. 100 of them were blocked by the recipient server. when I attempt to resend these, Gmass is not sending to those I previously sent to. how do I override this? I did try to send a manual follow-up and planned to select “blocked” as the behavior. However, even though 100 emails were blocked (according to the campaign report), the number listed next to blocked in the manual follow-up window is 0. Please advise.

  23. Hello,

    Is it possible to remove certain people from a follow up email based on given characteristics (e.g., the company where they work at) after the first email has been sent? I am thinking of the scenario where you mass mail many people at the same small company, some of them, seniors, get irritated and ask you to stop sending anyone at the company.


  24. Hello Team,

    We have a domain ID that sends mails to bulk ID’s of a template that has around 10 landing pages using GMass.

    Out of these bulk ID’s, people will click different landing pages. Each person who clicks a specific landing page should be routed to a template that holds the details of the courses offered in the template of the landing page that was clicked in the first mail sent automatically by GMass via the next mail.
    We have to separate email ID’s who have clicked the same landing page and send them the details of the course in depth. How to achieve this?

    Could you please help with a solution?

  25. I really wish you had an additional “custom” segment in the Gmass manual campaign follow up. I have added certain replies to a label and I just want to target them without anyone else who received the first email. How can I do this?

  26. Hello Ajay,

    Question, when I use this follow-up campaign button, do the emails sent be in the same thread as the past campaign or on a new thread?

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