You can now upgrade and downgrade your GMass plan

If you’re a paid GMass subscriber who has already subscribed with a credit card (as opposed to PayPal), you can now change your GMass plan on your own.

Note: If you still have a free account, this below method is NOT how you subscribe. Please subscribe directly from the Pricing page.

Now, if you want to upgrade from a Standard Plan to a Premium Plan to get the auto follow-up feature, you can now do that. Similarly, if you want to downgrade from the Standard Plan to the Minimal Plan with the footer, you can also do that.

You can also upgrade from an individual subscription to a Team Plan.

Finally, if you want to switch from a Monthly to an Annual plan, you can also do that.

How to change your plan if you’re already a subscriber

Assuming you’re on the Minimal or Standard Plan, this is how you upgrade to Premium.
Assuming you’re on a Monthly Minimal or Standard Plan, this is how you would upgrade to the Annual Premium Plan.
  1. Click Compose to launch a new window.
  2. Set the To field to changeplan@gmass.co.
  3. Set the Subject to reflect the plan you wish to switch to.

    You can type “Minimal“, “Standard“, or “Premium“.

    You can type “Team 5” to upgrade to the Team 5 User plan. Or type “Team 10” to upgrade to the Team 10 User plan. Team Plans come in packs of 5, 10, 25, 50, and 100 users.

    You can also just set it to “annual” to upgrade whatever monthly plan you’re to the corresponding annual plan.

    Or you can combine the “annual” keyword it with a plan level. For example, if you’re on the Monthly Standard Plan, you can type “annual premium” to switch to the Annual Premium Plan.

    If you’re on a Team Plan and want to switch from monthly to annual billing, just type “annual” in the Subject.

  4. Leave the Message blank.
  5. Hit the GMass button. Do not hit the Send button.

Important things to know

  1. If you have subscribed with PayPal, you cannot use this system to change your plans. PayPal subscribers will need to login to their PayPal accounts, subscribe to the new plan and cancel their old plan, from within the PayPal interface.
  2. Using this system, you can move between the Minimal, Standard, and Premium Plans, and you can also switch from Monthly to Annual billing. You cannot switch from Annual to Monthly Billing.
  3. If you are on a Team Plan, you cannot use this tool to downgrade to a non-Team Plan.
  4. If you are on a Team Plan, you can change the number of users in your Team Plan. Meaning, you can switch from a 5-user Team Plan to a 10-user Team Plan with this tool.
  5. You cannot use this method to upgrade from a free account to a paid account. For that go to the Pricing page to subscribe.
  6. You cannot use this method to cancel a paid subscription. For that go to the cancellation instructions.

Further Reading

Check out the GMass Pricing FAQ.

21 Replies to “You can now upgrade and downgrade your GMass plan”

  1. Peter Brobeck

    Hey! I want to second the question asked by Sankar, how can we see the invoices/recepits from previous paid subscriptios.
    Thanks

  2. Gary

    In my billing, it refers to G Suite account. I have no way of checking this out. Where do I go to verify the information? I want to stick to GMass only and do not require the G Suite.

    • Marvin Quinsaat

      Hi Charles,

      At the moment, we can’t upgrade directly from a Gmail account to a G Suite account. Please contact our support team through http://gmass.co/g/support so we can assist you regarding your inquiries on moving to a G Suite subscription.

    • Marvin Quinsaat

      Hi John,

      GMass itself doesn’t impose any limits, but Gmail imposes a limit of 2,000 sent emails/day for trusted Google Apps users, and 500 emails/day for other users. There are other factors that determine sending limits too, such as the age and reputation of your Gmail account. GMass allows you to artificially break those limits by distributing your emails over multiple days if your campaign exceeds your account’s daily limits. For detailed information on Gmail sending limits, see: https://support.google.com/a/answer/166852?hl=en

      Q: How do I access my reports?

  3. Gerald

    Hi
    If I subscribe to a monthly, how can I downgrade back to a free? ie if I cancel the monthly, will I have to reinstall etc?
    Also, with the free setup, how would a user know if they exceeded the 50 email/24hour limit?
    Also note my host provider effectively set me up with G Suite through a primary domain (taxtechnology.com.au) but I only need mass email for a non-profit member group (camembers.xyz) – does this make any difference to anything?
    Any comments would be appreciated.

  4. joyclynn Ong

    Hi All,

    Tried to send to changeplan@gmass.co. but got error message

    I have just been deducted USD$6.95 for monthly subscription but I would like to change the plan from monthly to annually wef immediately effect.

    I do not feel comfortable on the auto deduction and appreciated if you could drop me email to deduct the balance payment as I want to enjoy the 2 free months subscription.

    Do not do an auto deduction for future payments.

    Thanks
    Joyclynn

    • Marvin Quinsaat

      Hi Joyclynn,

      You would need to upgrade to the annual subscription using your credit card first. Once you’ve upgraded, you can cancel it so you won’t be auto-deducted but with a credit card subscription, you’ll still get your unused paid time which would be for the full year. Please make sure to do this with a credit card paid subscription. Paypal subscriptions do not give you the unused time and will be demoted to free status within minutes of cancellation.

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