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You can now upgrade and downgrade your GMass plan

If you’re a paid GMass subscriber who has already subscribed with a credit card (as opposed to PayPal), you can now change your GMass plan on your own.

Note: If you still have a free account, this below method is NOT how you subscribe. Please subscribe directly from the Pricing page.

Now, if you want to upgrade from a Standard Plan to a Premium Plan to get the auto follow-up feature, you can now do that. Similarly, if you want to downgrade from the Standard Plan to the Minimal Plan with the footer, you can also do that.

You can also upgrade from an individual subscription to a Team Plan.

Finally, if you want to switch from a Monthly to an Annual plan, you can also do that.

How to change your plan if you’re already a subscriber

Assuming you’re on the Minimal or Standard Plan, this is how you upgrade to Premium.
Assuming you’re on a Monthly Minimal or Standard Plan, this is how you would upgrade to the Annual Premium Plan.
  1. Click Compose to launch a new window.
  2. Set the To field to changeplan@gmass.co.
  3. Set the Subject to reflect the plan you wish to switch to.

    You can type “Minimal“, “Standard“, or “Premium“.

    You can type “Team 5” to upgrade to the Team 5 User plan. Or type “Team 10” to upgrade to the Team 10 User plan. Team Plans come in packs of 5, 10, 25, 50, and 100 users.

    You can also just set it to “annual” to upgrade whatever monthly plan you’re to the corresponding annual plan.

    Or you can combine the “annual” keyword it with a plan level. For example, if you’re on the Monthly Standard Plan, you can type “annual premium” to switch to the Annual Premium Plan.

    If you’re on a Team Plan and want to switch from monthly to annual billing, just type “annual” in the Subject.

  4. Leave the Message blank.
  5. Hit the GMass button. Do not hit the Send button.

Important things to know

  1. If you have subscribed with PayPal, you cannot use this system to change your plans. PayPal subscribers will need to login to their PayPal accounts, subscribe to the new plan and cancel their old plan, from within the PayPal interface.
  2. Using this system, you can move between the Minimal, Standard, and Premium Plans, and you can also switch from Monthly to Annual billing. You cannot switch from Annual to Monthly Billing.
  3. If you are on a Team Plan, you cannot use this tool to downgrade to a non-Team Plan.
  4. If you are on a Team Plan, you can change the number of users in your Team Plan. Meaning, you can switch from a 5-user Team Plan to a 10-user Team Plan with this tool.
  5. You cannot use this method to upgrade from a free account to a paid account. For that go to the Pricing page to subscribe.
  6. You cannot use this method to cancel a paid subscription. For that go to the cancellation instructions.

Further Reading

Check out the GMass Pricing FAQ.

      1. Hi
        i tried to pay a subscription on gmass and i chose to pay
        with Paypal. after a window opens, and it asks me to add a credit card and even if I add my card it does not proceed to the payment (my card is currently empty but I can pay with paypal).
        (Can you explain to me why he does not accept payment by paypal even if it is indicated on the site as a valid method of payment)

        1. Hi Silina,

          This is actually a Paypal issue that can only be addressed by Paypal support. Unfortunately, there are times that Paypal will request to have a source of funds connected to your Paypal account even if there are enough funds in your Paypal account.

  1. Hey! I want to second the question asked by Sankar, how can we see the invoices/recepits from previous paid subscriptios.

  2. In my billing, it refers to G Suite account. I have no way of checking this out. Where do I go to verify the information? I want to stick to GMass only and do not require the G Suite.

    1. Hi Charles,

      At the moment, we can’t upgrade directly from a Gmail account to a G Suite account. Please contact our support team through http://gmass.co/g/support so we can assist you regarding your inquiries on moving to a G Suite subscription.

    1. Hi John,

      GMass itself doesn’t impose any limits, but Gmail imposes a limit of 2,000 sent emails/day for trusted Google Apps users, and 500 emails/day for other users. There are other factors that determine sending limits too, such as the age and reputation of your Gmail account. GMass allows you to artificially break those limits by distributing your emails over multiple days if your campaign exceeds your account’s daily limits. For detailed information on Gmail sending limits, see: https://support.google.com/a/answer/166852?hl=en

      Q: How do I access my reports?

  3. Hi
    If I subscribe to a monthly, how can I downgrade back to a free? ie if I cancel the monthly, will I have to reinstall etc?
    Also, with the free setup, how would a user know if they exceeded the 50 email/24hour limit?
    Also note my host provider effectively set me up with G Suite through a primary domain (taxtechnology.com.au) but I only need mass email for a non-profit member group (camembers.xyz) – does this make any difference to anything?
    Any comments would be appreciated.

    1. Hi Jocylynn,

      Please see our pricing page for details on inclusions and prices: https://www.gmass.co/pricing

      With regards to your account transfer, unfortunately we cannot transfer a G Suite subscription to a Gmail account directly. Please contact our support team through http://gmass.co/g/support and we’ll assist you in getting your subscription on the correct account.

  4. Hi All,

    Tried to send to changeplan@gmass.co. but got error message

    I have just been deducted USD$6.95 for monthly subscription but I would like to change the plan from monthly to annually wef immediately effect.

    I do not feel comfortable on the auto deduction and appreciated if you could drop me email to deduct the balance payment as I want to enjoy the 2 free months subscription.

    Do not do an auto deduction for future payments.


    1. Hi Joyclynn,

      You would need to upgrade to the annual subscription using your credit card first. Once you’ve upgraded, you can cancel it so you won’t be auto-deducted but with a credit card subscription, you’ll still get your unused paid time which would be for the full year. Please make sure to do this with a credit card paid subscription. Paypal subscriptions do not give you the unused time and will be demoted to free status within minutes of cancellation.

  5. I can’t believe how BAD this method of account management is. Why don’t you simply have the ability to login and manage billing on your website??

    Anyhow, I, too, would like to change my method of payment. There is no information anywhere on how to do this and the commenter above who asked this never got a response. Please respond.

  6. This method of account management is FRIGHTFUL.

    I subscribed so long ago I have no idea how I paid. Or how to check what plan I’m on. Or how to change details.

    Why don’t you just have a dashboard, like every other SaaS provider, for goodness sake?

    Putting all of this management in the users’ hands is the most appalling way to do things.

    There are too many IFs and zero certainty.

    1. I second that. Never have I ever seen an account management with such a UX. The worst thing is, they have an API and could easily build a normal dashboard, but refuse to. My guess is because they like to keep users confused.

  7. Is the follow up feature available for free accounts? I ask because even though the plan details do not say so, the Follow Up draft is still created.


  8. How do I change from a Minimal plan to a free plan? I want to place the account on a temporary hiatus during our down time.

  9. I have the $12.95 monthly plan and it has worked great. There was a glitch with my Gmail and I had to change my password. Today when I tried to do a mail merge of less than 200 people I received an email saying I’d passed my limit. This has never happened before. I can’t go on to see my account what has happened… How can I get this revised???

  10. Hi,

    I have tried the Free and found there to be no GMass Footers.

    Why are there no GMass Footers on the Free Account?

    Now I want to try the the Basic @ $8.95 / Month, to see what the Footers look like, and if I would prefer that they are not there.

    If I then chose to upgrade to Standard @ $12.95 / Month, I can see how to do this upgrade via email and what to put in the Address, Subject and Mail.

    But what I do not see is when the $4.00 difference will charged and when the GMass Account has been upgraded to a Standard Account.

    Yes, I know I can miss out the Basic Subscription and go straight to the Standard subscription but I am curious to see what the GMass Footer looks like.

    Can anyone please send me a GMass email with the GMass Footer to Review before I subscribe?

    I will look forward to your feedback.

    1. Our free version does not have GMass footers. It is enabled with all of the features of the Premium version of GMass to provide users with the ability to test out all off the features of GMass, albeit with the 50 email sending limit per rolling 24 hours.

      We’ve sent you a screenshot of how the GMass Footer appears in emails.

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