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Cancel your GMass subscription

How to cancel your subscription to GMass’s mail merge tool depends on whether you subscribed with a credit card or PayPal.

Credit Card Subscriptions

Two ways to cancel a credit card-based subscription:

New Way:

Log in to our dashboard at https://gmass.co/dashboard with the account you subscribed. Then click Settings at the top, then Account at the left, and then the Cancel option.

Cancel subscription

 

Old Way:

First, you must have the GMass extension installed. If the GMass buttons aren’t showing up in your Gmail interface, then it’s not installed. You can install it from our homepage.

Then, log in to the Gmail account whose GMass subscription you wish to cancel. If you don’t have access to that Gmail account anymore, log in to ANY Gmail account that is connected to GMass.

1. Launch a regular Gmail Compose Window.

2. Set the To field to cancel@gmass.coDo not hit Send.

3. If you are logged into the Gmail account whose subscription you want to cancel, leave the Subject blank. Do not hit Send.

Leave the Subject blank if you’re logged into the Gmail account whose GMass subscription you want to cancel.

If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line.

Set the Subject to the address of the GMass subscription you want to cancel, if you’re not logged into that same Gmail account. Here, I’m logged into ajaygoel@gmail.com but I’m cancelling the GMass subscription for ajay@wordzen.com.

4. Optionally, please tell us the reason for your cancellation in the Body of the email. This is optional. Do not hit Send.

5. Do not click the Gmail Send button. Click the GMass button. Your subscription will end immediately, but your account will remain on its plan until your paid period is up. So if you’re a monthly subscriber, you can still use GMass until the end of your monthly period. The same applies if you’re an annual subscriber. You will receive a message in your Inbox telling you when your account will be demoted to free status.

Important: Be sure to hit the red GMass button, and not the regular Gmail Send button, because cancel@gmass.co is not a real email address; it is a command. Hitting the regular Send button will result in a bounce. If you do not have the GMass button because you uninstalled the extension, you must re-install the GMass extension to cancel your subscription.

So that means: If you receive a message from Mail Delivery Subsystem saying “Delivery to the following recipient failed permanently: cancel@gmass.co, ” then you have pressed the Gmail Send button. Try again, and be sure to hit the red GMass button.

Another note: It’s easiest if you’re logged into the Gmail account that has the GMass subscription you wish to cancel. But if you can’t log in to that account, you can log into ANY other Gmail account that is connected to GMass. We will then verify that the logged-in Gmail account has permission to cancel the subscription of the other account before the cancellation is final.

Last note: Uninstalling the GMass extension does not automatically cancel your subscription to GMass. Just like, if you remove the Netflix app from your mobile device, it doesn’t automatically cancel your Netflix subscription.

PayPal Subscriptions

If you paid with PayPal, you must log in to your PayPal account and cancel your GMass subscription from there. Your GMass account will be demoted to “free” account status within a few minutes after canceling. When you cancel a PayPal subscription to GMass, you do not get the unused time for the month or year. Your account will be demoted to “free” status right away and its limits will reset to the free account sending limits right away. With credit card subscriptions, you would get the unused time.

Bitcoin Subscriptions

If you paid with Bitcoin, your subscription already has a pre-determined life, and it will automatically cancel after your paid time has expired. Bitcoin transactions are one-time transactions and are not recurring.

540 Comments
    1. Yes, If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line.

      1. Hello Ajay,
        I just signed up for gmass but linked it to my personal gmail account by mistake. I went to cancel but all emails I send to cancel@gmass.co are getting bounced back. I want to cancel so I can resign up and link it to my correct gmail account. Please help.

        1. Hi Nick,

          Please use the GMass button instead of the regular send button. If you still encounter issues, Please contact our support team through http://gmass.co/g/support

          1. Hi Marvin Quinsaat,

            What if I don not have the GMass button anymore on my gmail compose window, I lost the gmail button after I install my gmass add on.

            Then I tried to put the gmass button back by install gmass, no success. What happened was I got charged 5 times on my credit card $8.95 five times on Jan 6th 2020.

            Thanks…

          2. Hi Rafael,

            Since your inquiry is payment-related and would need additional verification, you would need to contact our support team directly at gmass.co/g/support

      2. Hi Ajay,

        I’m trying to cancel my account but it’s saying that I can’t because my account is free. However, I was billed last month so this isn’t the case. Can you please help me to cancel this?

        Thanks,
        John

        1. Hi John,

          Since this will require us to ask specifics about your payment details, Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so we can address this directly

        2. Hi I have just paid for a subscription and contacted support with no avail

          I am unable to personalise emails, I have tried various methods including following the guide, I am able to copy the first name field into the email body but whenever I click send the entire first line disappears and the only thing that is received is my signature.

          I have tried this several times without including the personalisation and everything is received fine.

          1. Have paid for a month, started with it
            Luckily- was it- because nothing has worked- have I presumably made the app work, have I received an error message to usch-what addresses?

            Have a statement on the payment and expect a refund via Paypal.

            Best Regards
            Kicki Andersson

          2. Hi Kicki,

            Upon checking, we’re showing that your subscription was used multiple times under kickiandersson89@gmail.com. If you have any questions regarding your subscription, please contact our support team by going to gmass.co/g/support.

      3. Hey ! I have installed Gmass but now I want to Uninstall it as its a paid thing. Kindly suggest how cancel the paid plan. Also Gmass red button in not showing to the mail. Please cancel my subscription I’m really worried as money is deducting from my credit card

      4. I am trying to cancel my personal account so that I can join a team account. I can’t send it because I can’t get the gmass send button to appear. I have read all of the articles and can’t get it to work. Honestly, I hate that you have hidden the button. I only have to send the one email to cancel@gmass.co and can’t make it go. And your support only says this is the one way it can be done. Ugh.

        1. Hi Larry, Make sure you have the GMass extension installed so that the red GMass button will appear. If the extension isn’t installed then the button can’t appear.
          If you’ve deleted the extension you’ll have to reinstall it.

      5. I feel bad with your services no one reply me I can’t send any email I want to return my money back I didn t use your service please .is not faire when you take money why you don’t reply yourtr clients i want to cancel my account now

      6. Just give people account accessibility via email and password like every other online account.

        It seems crazy that you have people’s payment information with no secure account access.

        1. Hi,

          We do not offer separate account access using email/password logins to keep everything accessible right from our users’ subscribed Gmail/G Suite accounts. Cancellations, invoicing, team plan management, and any other account-related actions are accessible by issuing commands directly through the subscribed account.

      7. Mr Goel
        I cancelled the Gmass subscription 2 months ago. I received a confirmation that my services will get deactivated. To my astonishment, my services got deactivated, but for two consecutive months my payments got deducted. How?
        Please refund my money. My email id is vijay@*****.in

        1. Hi,

          You should receive a confirmation email from GMass of the cancellation. Upon checking, the email address you used for this comment is on the free version of GMass.

      8. I am facing same problem. please provide me the email address to contact you/your team for deactivation of account.
        I was charged for the disabled account, is there any way to get that money back?

      9. Hi Ajay

        I have been paying 19.95 dollars for months for Gmail and do not need it or use it. i seem to be unable to cancel it?? please advise me. i cant seem to login to my old emaila ccount that i registered the gmail with!

      10. Your procedure in cancelling does not work. I want a refund for 2 months. Thank you., Please stop doing this to people. have mercy!

        1. Hi Prabhakar,

          Upon checking, your subscription has been cancelled already and was done as per your original request via our support helpdesk.

    2. HI Mr Ajay Goel,

      I had cancel your subscription and it seems to be still having reccruring payment.
      Could you please check?

        1. Trying to get a refund and cancel my subscription. It returns back as error. What do I do? It keeps charging my Card.

          1. Hi,

            What error are you receiving? If you’re receiving a bounced error, this is due to inadvertently clicking on the regular Gmail send button instead of the red GMass button. If you’re still having issues, Please contact our support team through http://gmass.co/g/support

      1. I am trying to cancel and it won’t send because it says free subscription but yet my credit card is being charged

        1. Hi Paul,

          Please contact our support team through http://gmass.co/g/support with the last 4 digits of your credit card that’s being charged and its expiry date so we could do a reverse search to find what email account is connected to the active subscription.

    3. Ja cancei de seguir o passo a passo para cancelar essa assinatura que nunca usei e ja me foi cobrado 2 meses, e agora seguindo as instruções de vocês recebi a resposta que acabei de instalar
      que palhaçada é essa?
      Quero meu dinheiro de volta
      fico clicando no GMASS e só parece a informação que o GMASS esta na espera e não envia o e mail de cancelamento de assinatura
      quero meu dinheiro de volta
      quero meu dinheiro de volta

      1. cade a resposta?
        Quero cancelar a assinatura
        quero meu dinheiro de volta
        quero meu dinheiro de volta
        é impossível cancelar, já foi feito para não ser cancelado

    4. I have followed your instrucitons, however this is the note I am continually getting…

      HUh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: General Exception GMass couldn’t retrieve the Draft for this campaign. Error: Google.Apis.Requests.RequestError Not Found [404] Errors [ Message[Not Found] Location[ – ] Reason[notFound] Domain[global] ]i, I have followed your directions, howver I keep getting this message back.

      1. Hi Valerie,

        Upon checking, your subscription under val.youngblood@pi***.com has already been canceled.

    5. Why can’t I call anyone? You should really have someone I can speak with. This is very disappointing that I have to comment here to hope somebody gets back with me. I setup a payment on the wrong email and didn’t transfer it correctly so I just setup a payment with the right email and would now like to cancel the other subscription and get my money back please.

    6. El día 19 de abril cancele mi suscripción a Gmass, y por lo mismo ya no lo tengo disponible. Por lo cual no entiendo por que hasta la fecha me siguen cobrando?
      Ya salio en el corte de mi tarjeta para el mes de julio. Solicito que se me rembolse.
      Incluso tengo la imagen de que ya di de baja el servicio.

      1. Hi,

        Please contact our support team (gmass.co/g/suppot). Please include the screenshot of the confirmation email you’ve received so we can assist you regarding this issue you’re encountering.

  1. Dear Mr Ajay Goel,​

    I have paid amount of $8.95 yesterday. Please refund.

    ​What I thought from long and lengthy misleading & unclear literature​ : That I can send 2000 e-mails per day in a click or in one go by using my se…ty@gmail.comaccount. Which is wrong.

    We can send 2000 e mails by using personal domain like info@xyz.com, you know what we can send only 2000 individual emails not in bulk.

    Cal you arrange a call. If you have something to explain.

    ​​cancel@gmass.co.​ ​is not working!!!!

    1. Like I’ve explained above, cancel@gmass.co is not an email address. It is a command to cancel your subscription.

      It is explained all over the website and blog that Gmail accounts can send 500/day but G Suite accounts can send 2,000/day.

        1. Hi David,

          Please follow the instructions in the article above. You would just need to open a new compose addressed to Cancel@gmass.co and click the GMass button to cancel your GMass subscription.

          1. I have tried that – tells me to connect my email to GMASS. No thanks – I did that to another account, used GMass to send a PDF and the account was immediately suspended.

            I am trying to remove this horrible app – and I cannot find the recurring payment notation in Paypal to cancel it. PLEASE HELP. 🙁

      1. Sorry it doesn’t even send the 2000 per day but only 490…its a failed project please. i want a refund please.

      1. Mr Ajay I canceled my account in may but you keep charging me … and I clicked the correct button see

        Your GMass subscription for karlaxxxx has been cancelled.

        Your account is still active, however, until 6/18/2017 11:05:19 PM. After that time, your account will be demoted to free status and will only be able to send 50 emails per rolling 24 hours. If you change your mind, you can subscribe again at: https://www.gmass.co/pricing?email=karla.archg@gmail.com

      2. Hello Mr. Ajay,
        I have cancelled the subscription following the exact instructions. Sending that email. Hitting the gmass button instead of gmail…. The GMASS button icon in my email is gone. Still I have been charged today.
        Please advice.

  2. Ajay Goel
    Refund my amount
    I have cancelled subscription of Gmass but I am still charged.
    why are you cheating us.
    Call me if you have guts
    +919848220745

    1. I have plenty of guts. What I don’t have is the bandwidth to offer phone support. The cancellation instructions are above. If you follow them, it is impossible to be charged afterwards. If you have evidence, submit it to support@gmass.zendesk.com.

      1. @Kaushkik we have a case open through Visa. Do NOT send the evidence to Ajay Goel – SEND IT to whatever merchant you had. MAKE the merchants register gmass under cautious so finally enough dings will FORCE THEM TO FIX THIS OR LOSE MERCHANT SERVICES

  3. Ajay Goel
    With a great difficulty I got it cancelled.

    Please do not take further money from my card its not EMI. I thought its for a month which is rule of thumb.

    1. No subscription service is ever for “a month”, and this is certainly not the “rule of thumb”. On both our Pricing page and in the “welcome” email you get upon subscribing, it is explained that you are subscribed to a monthly service and are charged monthly until you cancel. I challenge you to find a SaaS company that operates differently.

      1. Hello Ajay,

        It’s pretty clear that a lot of people are having trouble cancelling their account with GMASS, myself included, however your responses don’t seem to be very professional.

        Perhaps you would be better off treating your customers with more respect?

        Your cancellation process is terrible and if you can’t face up to that then please don’t take it out on your customers.

        1. Hi Henry,

          We apologize if there is miscommunication on our behalf – we do not intend to offend or come off as disrespectful. Our cancellation process is actually very simple and straightforward. You may cancel a subscription on the account you’re logged into by opening a new compose, adding cancel@gmass.co into the TO field and then clicking the red GMass button.

          However, if you’re logged into a different account and want to cancel a subscription on another, simply follow the same steps but add the email address of the account that has the subscription in the subject line before clicking on the GMass button.

          1. Its awful practice to require someone to download/install your extension just to cancel the account.

            Consider my situation: I’ve never used GMass before, but I’ve been tasked with cancelling the account by my boss. The Google account doesn’t even exist anymore.

            Its fine for this GMass option stuff to be an option, but you need another option for someone who doesn’t want to install your stuff.

          2. I also followed this step last month but today debited the same amount.
            Pls suggest how to cancel subscription.

  4. When Can I get my refund? I only used it for a couple of hours because all the messages where BLOCKED due to the US IP address.

      1. YOU NEED TO STOP IT AND STOP CHARGING ME ….AM NO LONGER INTERESTED!!! PLEASE PLEASE PLEASE UNSUBSCRIBE MY GMASS AND STOP SCAMMING

  5. Hi, if I cancel the subscription middle of the month, will I still be able to have the full functionality until the last date? Or I will end up only with 50emails/day restriction immediately when I can cancel?

    1. Hi Vince,

      We ask that users cancel at the end of their renewal term, as we have a very basic invoicing system that cancels universally and immediately.

  6. My account also got blocked as soon as i started using it. I was just sending 300 mails per day and even though i got blocked. First of all, please cancel my subscription and second how to use it properly?

  7. Hi,

    I cancelled an old paid subscription to g-mail and bought a new one, but somehow still have the old features. I would like to know how to solve this as soon as possible, as it affects my working.

  8. I tried to cancel just a few minutes ago and the email address on this post to cancel doesn’t even work. Last month Google almost shut my account down for using GMass.

        1. If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line. You can cancel a GMass subscription from another email account as long as it’s connected to GMass.

  9. Hi Gmass,
    The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?

    1. If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line. You can cancel a GMass subscription from another email account as long as it’s connected to GMass.

      1. THAT DOESN”T WORK if that account isn’t connected to that Google account – I WANT TO CANCEL, not connect again!

        1. If you paid using Paypal, you can go to your Paypal account and cancel the Pre-Approved payment associated with GMass. This will cancel your subscription.

  10. I subscribed for GMass yesterday , still Gmail is not allowing me to send more than 50 emails per day. I want to cancel my subcription. I want to know will I be charged for using the service for single day or money will be refunded?

    Kindly reply

  11. My gmail account has been blocked by google. Now what is the way to cancel the subscription? I do not find any way to do so. Please reply because many people are facing the same problem.

  12. I am not very pleased with GMASS
    I got my account closed
    BUT cancellation was QUICK, just took one Minuit
    For all those trying to cancel, read all instructions and cancel accordingly.

      1. mentira ja fiz de tudo para cancelar e não consigo
        siga as instruções do site mas não cancela, serei obrigada a fazer reclamações

  13. Hello,
    I wish to send mail to Around 50,000 contacts i have. Can you please suggest the best plan for this??? Also, can i send the mail in any regional language like (Telugu).. Please advice me at the earliest.
    Regards

  14. Hi Ajay,

    Didn’t realize I was still subscribed! I only used gmass once months ago. I paid by card but it’s not a direct debit; you’re just charging my bank card every month so I can’t even cancel it from my online banking. That’s pretty dangerous. A direct debit would be much easier to manage and safer. Right now I’m on my mobile so I can’t even cancel it with your instructions. You need to make it easier to cancel these payment subscriptions, including from mobile, otherwise it comes across as a bit sneaky on your part. Just a simple link to login to gmail would do. Would really appreciate it if you refunded my payment on 14/07/17 as I haven’t been using gmass for many months now – I forgot I had it, and saw no indication on my direct debits or standing orders that I was still being regularly debited each month. Thanks.

    1. It’s made clear both on the Pricing page, the Pricing FAQ, our homepage, and in the subscription confirmation email that you get that GMass is a monthly (or yearly) service, and that you’re charged at those intervals.

      To contact us to request a refund, please contact our Support team: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/

      GMass, being a Chrome extension, does not work on mobile, so we are not going to make it possible to cancel on a mobile device.

  15. The Account I was using was a test account. How do I cancel service if I don’t have access to that account anymore?

  16. Hi Gmass,

    The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?

    1. Yes, absolutely. If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line. You can cancel a GMass subscription from another email account as long as it’s connected to GMass.

  17. Hi we want to cancel my subscription we are not satisfied wit your Gmass Services so please cancel my subscription and refund,..
    Thnaks

  18. Please Cancel my subscription not satisfied with the services at all and also provide me the summary of my whole subscription and refund.

    Thanks.

      1. @Kaushkik we have a case open through Visa. Do NOT send the evidence to Ajay Goel – SEND IT to whatever merchant you had. MAKE the merchants register gmass under cautious so finally enough dings will FORCE THEM TO FIX THIS OR LOSE MERCHANT SERVICES

  19. m paid user of g-suite and gmass
    I did follow your every blogs and emails
    but i can not be able to send 2000 emails per day

    i set command just created draft
    i also set 1900 limit per day

    after what happend m just sending 100-200 emails

    if really it has any feature of 2000 emails per day than you have to proper guide me

    1. The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts are officially limited to 500 emails/day, while G Suite accounts are limited to 2,000. However, not every account has the full sending limit – factors like age and reputation of the account can affect you.

      There’s some more information about these limits here: 
      http://blog.gmass.co/2016/08/how-many-emails-can-you-really-send-with-gmail-and-gmass/

      But also consider using our new feature where you route around Gmail servers and send with an external SMTP server. See: https://www.gmass.co/blog/smtp-server-send-unlimited-emails-with-gmail-and-gmass/

  20. Mr. Ajay I have been using G Suite with my company domain name. Even then I’m only able to send 500 mails per day. Please refund my 19.95 USD.

  21. I have uninstalled gmass from my chrome extensions however it still appears as an option on my emails how do I remove this.

    I do not wish to use the service.

  22. I have just sent this email to your support email to support@gmass.zendesk.com.

    MY gmass google account was helpinghader@gmail.com . Previous month I brought the subscription of standard plan by paying $8.95 . After using it for 7 days my account got banned . yesterday another $8.95 was taken from My Card . Please refund my 2nd payment and cancel my subscription. thank you .

    Hopefully I will get the refund and cancellation of my subscription . Thank you

  23. I Cannot un-subscribe. I do not see it in my business paypal.

    I need to cancel the subscription NOW and refund the 8.95$ that was deducted yesterday.

  24. Sr. Ajay Goel , cancelei hoje ,13/12/2017 minha Assinatura de mala diretado Gmail pago paraa GMass.
    Como tive muitas dúvidas ,por favor, espero uma resposta se realmente cancelou.
    obrigada
    Rosalina

  25. E-mail de comando: “cancelar@gmass.co” seguido de envio através do botão vermelho “GMAss” simplesmente NÃO FUNCIONA!

    E como vejo nos comentários não funciona para ninguém.

    Que deliiícia de serviço s2

    O que me sugeri?
    Aposto que vai sugerir que eu siga as instruções, adivinhei? 🙂

    1. Hi Vivek,

      We can’t transfer the subscription from a G Suite to a Gmail address directly as they have different pricing.

      Please email our support team at support@gmass.zendesk.com and our team will assist you in getting a subscription on your Gmail account and canceling the original subscription.

  26. Hi thank you for your services but I no longer need Gmass I have sent a cancellation request to support@gmass.zendesk.com but also tried the instructed as well. As soon as I sent to cancel@gmass.co a pop up stated that I must have used pay pal though I do not have a pay pal account and used a credit card please verify to my my account was canceled and I will no longer be charged. thank you for your time and efforts.

  27. Dear Gmass team,

    I subscribed the service product yesterday and my Google account, linked with so many other service products, was blocked early in the morning today after I sent 320+90 email yesterday.

    Google notification became my alarm and the message shocked me as I have only one Google account.

    Anyhow, I think it could be some mistake from my end. I have thus sent you an email and requesting you either help me to transfer the service products to a new Google account if I am lucky enough to create one, otherwise I would request for refund process.

    Please advise.

    1. Hi,

      Yes, your subscription is confirmed canceled by using the instructions on this page.

  28. Hi Guys;

    I have cancelled the e-mails of two old members that are no longer part of our start up. Those 2 use to have a gmass / gsuite subscription. I thought that by shuting the gmail account of those accounts i would be also closing the corresponding subscritption of gmass for those accounts. Do i need to do anything else? The fact is because i have closed those accounts I have no longer access to them. Can you please confirm their gmass subscription are also canceled?

  29. Love the product

    Hate the billing

    I have upgraded subscriptions on one of my organization’s accounts and cancelled the others and spoken with support in the past….

    Yet, since September I have been triple billed. The PayPal cancellation needs further explanation. And support. It’s one thing to let $8.95 slide one month and contact support to resolve AND upgrade… it is another to go back and find you have been billed more than $100 for inactive accounts within your organization.

    Please fix. And Also, please provide clearer instructions to manage subscription upgrades and cancellations in PayPal.

    1. Hi Jamie,

      Please email our support team at support@gmass.zendesk.com with the email addresses the account that has the subscription and your Paypal email address (if different).

  30. My card was charged by you and I don’t use your service again, refund my money back to my credit card

  31. I have followed the instructions to cancel and I am still being charged. Please contact me to discuss how to cancel and refund for the months I keep getting charged.

    1. Hi Jill,

      Could you email us with the email address that has the GMass subscription you’re referring to?

      Our support team can be reached via email at support@gmass.zendesk.com

  32. I tried to cancel and the email bounced back I DID EXACTLY WHAT IS WRITTEN ON YOUR SIGHT. There is definitely a problem contacting your company. CANCEL MY SUBSCRIPTION My next step is to get in touch with the better business bureau and call the credit card company.What a scam!

    1. Hi John,

      You received that message because Gmail tried to send an email to an email address that does not exist. That indicates that you have clicked the Gmail send button instead of the GMass button.

      Our cancelation instructions are clear to indicate that you must click on the red GMass button when processing your cancelation. Clicking on the GMass button sends a command to GMass and not directly sending an email when the cancelation address is entered into the TO field of your compose window.

      Cancellations are self-service.
       
      You may review the directions here: 
      https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

  33. I cannot cancel my subscription via email! It says: Error details: The account [MyGmail] has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.

    However, I payed via PayPal where no PayPal account is used (instead, I directly used a credit card). Hence, I cannot cancel it via PayPal.

    It has already automatically charged twice.

    Please help to cancel my subscription!!!

    Thanks.

    1. Hi,

      Please email our support team at support@gmass.zendesk.com with the email address that you subscribed to GMass so we can assist you.

  34. Please cancel my subscription for GMASS. I find that it is to spendy for my needs. I am a volunteer for a non-profit group and there is no budget for this additional expense.

    1. Hi Nancy,

      To cancel your subscription, follow the directions here: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

  35. Ajay, the method provided on this page is not working for me. Am unable to unsubscribe from the Gmass service and am being charged via credit card even though I do not require the Gmass service at present.

    Have emailed you with a couple of reminders. Basically, this being unable to unsubscribe is a cause for frustration.

    Could you reply and help resolve this matter?

    Thank you.

    1. Hi Prabodh,

      Could you send an email to support@gmass.zendesk.com with the error you’re receiving when processing your cancelation?

      I’ve checked our records and we haven’t received any email from this email address regarding your cancelation.

      If you have another email associated with GMass, please send it to us as well to expedite your request.

  36. Hi Ajay.

    As per the thread for unsubscription it says go the gmail compose button and set the to field to cancel@gmass.co and hit the Gmass Red Button.

    When i do these it says Gmass is not connected to the account. Even though it has been.

    How do i cancel my plan.

  37. I changed the name of my Email and my GMASS is no longer working. I sent email to Support but no response.

    1. Hi John,

      We apologize for any delays in response. But I’m glad I was able to assist you with getting your concerns addressed.

  38. I feel for you, Ajay, and your team. Your instructions are clear and your training is amazing. I hope Gmass users will refer to the Blog to see that they have misjudged you and have inadvertently frustrated themselves by not knowing the how to use/cancel/etc. Gmass.

    My Best to your team.

    1. Hi Brennan,

      Thank you for the words of encouragement and for encouraging others to follow directions.

  39. Hello Ajay, I cant find the Gmass Button anymore. I had it initially in my account but cant find it anymore. I just subscribed and activated about 2 days ago. Please note I have unistall and reinstall the Gmass extension but still no solution.

    1. Hi Matthew,

      Could you send us a list of extensions you’ve also installed in Chrome by emailing our support team at support@gmass.zendesk.com?

      It might be a conflict with another extension that’s preventing the GMass button from showing.

  40. Hi, I have subscribed Premium Gmass with $19.95/month for the month of April 2018. I have subscribed only for a month. But today (June 1st) again USD 19.95 got deducted from my account. Please refund the amount immediately as I haven’t opted your service for this month.

  41. Everyone here having an issue with Gmass refund policy. TAKE THIS page, go to your bank or paypal – give them a copy. TELL them YOUR ISSUE and how it is sometimes IMPOSSIBLE for refund. They will ding this company’s merchant service.

    Hit them in the wallets – that’s when they pretend to care enough to change something. The FTC etc can’t do anything about it but Visa and Paypal WILL!

    1. Also, show them Ajay and his responses. Show the management/founders actions against people. The smuggness is a red flag to merchant services. Keep that in mind.

      1. Hi Mark,

        We’re sorry you do not like our process. Since our system is mostly self-service to keep costs down, a user would simply need to follow the instructions found here: https://www.gmass.co/blog/request-a-refund/

        Our refund process can easily be done from any account connected to GMass.

        Requesting a refund or canceling a subscription takes no more than 10 seconds on accounts connected to GMass if the directions are followed.

    1. Hi Jubed,

      The email is not getting delivered because the instructions above states to click on the GMass button which sends an action to our system rather than the Gmail send button which sends an email.

      Please see the above instructions on cancelations.

      To request a refund, see: https://www.gmass.co/blog/request-a-refund/

  42. Hi,

    you have charged my account 3 times in the last two months even though I have cancelled my account.
    Could you please return to my credit card 11,12 EUR and 7,69 EUR from previous month and 12,95 USD from this month and cancel my subscription once again, but this time for real!

    I tried to send an email from GMass on cancel@gmass.com as you explained, but I got “Your GMass request failed. Error details: This account is a free account, so there is no subscription to cancel”

    If you need any additional explanation, please let me know.

    Thanks,
    Alex

    1. Hi Aleksander,

      Please contact our support team through http://gmass.co/g/support with the last 4 digits of the card that’s being charged and its expiry date so we could do a reverse lookup for any existing subscriptions associated with your card.

  43. I need a Payment receipt, but it seems to not be simple.

    It’s taking me WAY too long just to get a simple payment receipt… Which could be simply done just by having an email, or ther contact of your support team.

    The Gmass button doesn’t exist on my gmail browser., although I have a gmass account on that specific email account. And I do have a Gmass account since it has been paid from my bank account every month.

    Please solve this.

  44. kindly refund my payment you just charged me today without notification. i am not using Gmass, now nor I want to use it any more. I don’t want to continue your services, so kindly refund the amount you charged from my card today. and discontinue my services. It was a mistake I subscribed with your gmass services.

    1. When you subscribe to a monthly service, you have to cancel it when you want to stop paying. If you subscribe to Spotify and don’t listen to any music during the month, they don’t cancel the subscription just because you didn’t listen. They cancel it when you explicitly request to cancel the subscription. The same goes for GMass – we don’t monitor your use of the service, we wait for you to cancel the subscription when you’re ready to. Cancellations are self-service, and the directions are here on this page. These same instructions were sent to you in your welcome email, it’s also available on our pricing page when you signed up, as well as all over our blog and website.

      To request a refund, see: https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/
       

    2. why are you unsubscribing? does this service not provide good service? please tell me. how many emails can you send per day.

  45. Kindly also confirm that my Gmass account is now deactivated and you will never charge it.
    I want to get confirmation in this regard.
    I already have submitted my cancelation request.
    Kindly check and confirm.

  46. Marvin,
    thanks. Can you also confirm that i will be not charged now from my card as you did this time.
    I need clear confirmation, that now i will be never charged unless i do subscription again myself.
    pleas reply me back urgently. I am very much worried that you may again take out mone from m y account..?

    1. Hi Manoj,

      Apologies on the delayed response via this thread. I can confirm that your subscription has now been canceled and you will not be charged for GMass relating to this email address unless you resubscribe at a later time.

      Rest assured that your subscription to GMass has been canceled. You should have also received a confirmation email stating the same.

  47. Seems shady. I’ll block it through my bank. I don’t have an option to send an email with gmass but yall are charging my card.

  48. Hi, I’ve requested a cancellation for my email address a few weeks ago and still got charged on my card a few days ago, can you please look into it and issue a refund?

    Thanks,
    BM

    1. Hi Bogdan,

      The last charge for your subscription occurred on Jul 12, 1:28 PM, you cancelled your subscription on Jul 18, 11:53 AM.

      To request a refund, see: https://www.gmass.co/blog/request-a-refund/

    1. Hi Duy,

      Emails being marked as spam is due to a number of factors which includes but not limited to your domain, your content, and your email address’ reputation. This is all dependent on your recipients’ email provider’spam filters. We have our support team that you could have contacted to assist you in pinpointing what is causing your emails to be sent in spam and what steps you can take to resolve it.

      Paying for a year means that you’re committing to a year and have already tried out our services and saw that it fit your needs. Signing up for a year is optional, we have a monthly subscription as well as a free version that would allow you to send up to 50 emails per rolling 24 hours as a test bed to see how GMass would fit your needs.

  49. Am unable to cancel my subscription as per mentioned way and amount is getting debited every month.

    Please expedite and confirm.

    1. Hi Ak,

      If you’re encountering an error message or notification, please contact our support team through http://gmass.co/g/support with a screenshot of the said error message/notification so we can assist you directly.

  50. Hello, I have had several gmass accounts but one of them keeps on billing every month and i keep on disputing the credit transactions every single month, please contact me.

    1. Hi Gon,

      Please contact our support team through http://gmass.co/g/support so that we may assist you directly.

    1. Although Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      We recommend that in situations like yours, users ‘warm up’ their account by sending smaller campaigns over time to establish a reputation for the account and the domain. We don’t want your behaviors to flag Google’s spam detectors and cause bigger problems for you down the line. The more you use your G Suite to send and receive, the more it garners reputation and sets usage behavior resulting in slowly increasing Google imposed sending limits. 

  51. Your GMass request failed. Error details: You don’t have any email addresses in the To line. See this article for more information.

    I wanted to unsubscribe and stop paying got GMass function. As I registered duplicate.

    But I tried the way u mentioned, still not working.

    Please help me to stop paying and unsubscribe.

    Thanks!

    1. Hi Crystal,

      Please ensure that you’re adding our cancel@gmass.co address in the TO field. If you’re still having issues, Please contact our support team through http://gmass.co/g/support

    1. Hi Kashif,

      We’ve responded to your numerous inquiries. Since you’ve signed up the incorrect account and processing a refund request from another account, our system will not recognize that you are the same person thus erroring out – you would need to request for a refund using our refund process from the account that has the subscription. We’ve responded to your request as to how to which email address you subscribed to GMass, how to transfer it, as well as how to cancel and request for a refund.

  52. I am now trying to cancel my account but it will not cancel. I followed the cancel instructions but no luck.

  53. From: cindymf99@gmail.com

    Sir/ Madam,
    I’m so disappointing on your services. Before that i’m trust Google Gmail so good.

    I has been cancel this service and change the credit card No, since july 2018, your system still charge me on August 2018 and September 2018. I need to cancel my credit card. This make me trouble.

    I cancel through email:cancel@gmass.co need reinstall the gmass again, but the gmass not allow me to install, how to click the Gmass button to send? Yr system very poor!!!!

    Sir, u may check he transaction, i didn’t use the service after june.

    Can you please refund me the payment back to the credit card.

    I attached with my credit card statement.
    Transaction Date as below:
    25 Sep 2018 RM29.44
    25 Aug 2018 RM29.21
    25 Jul 2018 RM28.60

    Hope to get your reply soon! Thanks!

    Rose Lee Loak Szu

    1. Hi Rose,

      I’ve responded to your ticket directly. But upon checking, we did not receive a cancellation for your subscription which is why the recurring payment continued. Uninstalling the GMass extension does not cancel your subscription as GMass can be installed/uninstalled freely to allow users to use GMass on multiple PCs.

  54. Marvin, I have left messages for customer service with no reply. I just want to confirm my account is cancelled.

    Marvin Quinsaat
    October 31, 2018 at 4:44 pm

    Reply

    Hi Tom,

    Please contact our support team through http://gmass.co/g/support

    1. Hi Tom,

      Upon checking, the last message we’ve received from this email address dates back to August but with regards to your subscription on this email address, I can confirm it has been canceled and that it is under our free version of GMass as of this writing.

  55. hi gmass

    i cancel my subscription in gmass because i want to change my subscription to another account

    change gmail to gsuite account and i want to now if money back to start with gsuite

    1. Hi Abenghal,

      Unfortunately, we cannot refund a subscription onto a different card. When we issue refunds, we can only do so back to the same card that was used in the original transaction. I did not receive a response to my previous email but have just sent you cancellation instructions and steps to request for a refund.

    2. Hi Abenghal,

      Cancellations are self-service. 
       
      To cancel your GMass subscription, please follow the instructions found in the article above.

  56. Dear sir

    all my mail goes to SPAM,
    then why should i use this GMASS,
    when it was free, 50 mail send. then waist all mail ges to SPAM…
    NO use i lost my time and money….

  57. I would like a refund. Sending emails through gmass/sendgrid suspended my account and cost me time and money. This is unacceptable.

  58. i have cancelled since oct 26, but u are still deducting $6.95 every month from my credit card. please stop the autopay now. and return the Nov 28 and Dec 28 fee to my credit card.

    1. Hi David,

      Upon checking, your Google Apps Standard – Monthly subscription on your email address has been canceled. I’ve done a reverse lookup for any subscriptions on the same card and did not find any subscriptions attached to it.

      The screenshot you’ve provided – based on the amount charged – is for a Gmail Minimum subscription. Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so I can assist you directly.

  59. I’m trying to cancel my account but it always appear like this “Uh oh, something went wrong. Here is the detailed error: The account …… has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account”
    my account paid via credit card, can anyone help?

  60. I’m not able to cancel my paid subscription via cancel@gmass.co. It says I’m probably subscribed via Paypal. I went into Paypal and there have been no withdrawals to Gmass. How do I cancel?

    1. Hi Ewen,

      Please go to your pre-approved payments in your Paypal account and cancel the pre-approved payment from there. If you’re still having issues, Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so we can address you directly.

  61. I see I’m getting billed for gmass on my credit card but I have no idea which email address it is attached to. How do I cancel?

  62. Hello, I cancelled my subscription on 12/30 and still got charged on 1/22 again. Can you please help me understand why I was charged after cancelling?

  63. Hello! I am a student and I recently signed up for GMass to send mass emails from my student job. However, that was an error on my part. I just learned my school has a program so I paid unknowingly. Would you be willing to refund my money please? I know this is a mistake and I am sorry. If you can I would really appreciate it, since you already had the organization business. Thanks

  64. Hi Ajay,

    Can you ensure if my subscription related to this gmail account is cancelled since I received no confirmation or anything by following the steps told above. My ID is also blocked by Google after using Gmass.

    Regards,
    Musadiq

  65. Every month my savings account is debited for some gmass account where as I don’t use any such account. Kindly help at the earliest because such fraudulent transactions aren’t welcome.

  66. We cancelled our Gmail corporate account and Gmass over a year ago. Our billing department just informed me we have been getting charged all this time for GMass. We don’t have Gmail anymore so I can’t try to cancel AGAIN through the instructions. Please give me instructions to get GMass cancelled immediately!

  67. Hello, last night, 3.30.19, I signed up for GMAil version of GMASS at a monthly fee of $8.95 thinking i signed up for GSUITE . the limitation is 500 emails, but i want 2,000 emails per day.i could not find the G Suite button on the pricing page. I understand their is a way to transfer my subscription from gmail (GMASS) to G Suite (GMASS), is that correct and could you do that for me or walk me thru that please? Thank you very much.

  68. I have two charges of 12.95 for signing up with GMASS. I only have 1 account. I need a refund of one of the amounts.

    1. Hi Scott,

      It appears there was an error to the email you first subscribed. We’ve gone ahead and canceled that erroneous subscription and have issued a full refund which you should see reflected in your bank statements in 5-10 days, depending on your bank.

    1. Hi Ariel,

      To cancel your subscription, please log into your Paypal account and under pre-approved payments, remove the one set for GMass. This will cancel your subscription immediately.

    1. Hi Abhishek,

      Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/

          1. I did this nothing will happen.This month again your company charge my card.I have all the screen shots.

  69. PLEASE CANCEL MY SUBSCRIPTION. I hired a marketing guy for my business and he told me to set up a gmail account and a Gmass subscription. I did this and he send too many emails from the account and it was suspended. I can not access the account to cancel. I’ve tried with another gmail account of mine and it says that the account can not be found. My credit card was just charged again. I DO NOT want this service anymore. PLEASE cancel my account for clikkcreativellc@gmail.com

    1. Hi Ron,

      Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ since this would require us to confirm the payment details to verify ownership as the request is being made from a different email address.

  70. Hi, Please CANCEL MY SUBSCRIPTION to Gmass because I do not have access to mail. because Google cancel it. Thank you

    1. Hi Katarina,

      Cancellations are self-service. 
       
      To cancel your GMass subscription, please see follow the second set of instructions (2nd image) on how to cancel your subscription from any account you have connected to GMass.

  71. Gmass will not let me cancel the account. I email ed the request as instructed from the team leader account and now the system is saying the email is not the team leader. I have emailed Ajay several times about this and no one is responding. It was such an effort to get us to write a positive review to sign up and now it’s super difficult to cancel. I will call my bank if someone doesn’t respond.

  72. Hi –

    I would like to make sure that I am refunded for the purchase of an individual account that I cancelled less than an hour after purchasing.

    I meant to upgrade to a team account rather than adding a single account.

    Please advise.

    Thank you.

    1. Hi Jason,

      We’ve responded to your ticket directly. Kindly check your email if you haven’t yet.

  73. Hi GMASS
    I have cancelled the monthly subscription by email today since the registered email for gmass has been blocked by Google.
    Please validate the cancellation.

    1. Hi Roslina,

      Your subscription has already been canceled and a confirmation email was sent to you when you canceled your subscription.

  74. Hi I set up account with credit card through Paypal. I want to cancel the account.
    I am unable to cancel at Gmass
    Uh oh, something went wrong. Here is the detailed error: General Exception The account jing******@gmail.com has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.
    And I am unable to cancel at Paypal as I do not have or want a Paypal Account

    1. Hi Malcolm,

      As requested, we’ve gone ahead and canceled your subscription. You should also receive a separate confirmation email stating the same.

  75. Hello, I use Gmass with email @studiobar.in Today it said the account was cancelled. Im not sure how since I did not. There is no place I can go and check my account and activity. Neither is there a support mail. Can you mail me back and inform why its cancelled?

    1. Hi Vickram,

      The reason why it was canceled was that after repeated attempts in charging the card we have on file, the charge was returned as failed. We’ve sent you notification emails sent to your email ending in @studiobar.in about it. If you would like to resubscribe, please go to https://www.gmass.co/pricing.

  76. Good day sir,

    I have subscribed your service and paid for it. though my gmail account, ‘jk.trading.marketing@gmail.com’

    But after start use this service, a few days later, The google blocked my account. I got your warning message, but it was too late so I couldn’t get time to adjust my campaign.

    anyway, It was blocked. even I can’t use it one month, it was charged and paid. I have tried to unsubscribe your service and cancel the paying, but the process for the cancel was too complex and unfriendly. so I couldn’t do that. but unrelated my thought and feeling, the system take my money again. as I told you, the using day of this service is only a few days. so I wanna ask you is it possible refund it.

    I have found a way to ask the help of the support team. but there is too may rule and article for asking the help. and the article told me ‘don’t mail to support team directly’. so I wrote the question on this page..

    Awaiting for your answer. thank you.

    1. Hi Je,

      You may contact our support team through the email address found in this article: https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/

      If your account was blocked by Google, you may request for reinstatement. Keep in mind though that reinstatement is at Google’s discretion. You may request for reinstatement by filling up the form found in this article: https://www.gmass.co/blog/did-your-google-account-get-suspended-or-did-gmail-bounce-your-emails/

      If you would like to cancel your subscription, you may do so from any account that is connected to GMass. Just open a new compose addressed to cancel@gmass.co with the subject line as the email address of the address that was suspended, then click the GMass button.

      You may also contact our Support Team to request to cancel your subscription directly. If you wish to continue to use GMass on a different account, you can simply transfer your subscription to a different email account. You can actually transfer your subscription yourself. To transfer your subscription between accounts, follow the steps at this link: https://www.gmass.co/blog/you-can-now-transfer-your-subscription-to-another-account/ or you may contact us so we can transfer it for you.

       

       

  77. Please cancel my subscription immediately. My credit card is being charged $8.95 per month but every time I try to cancel the subscription I am told I have a free subscription. I do NOT have a free subscription.

  78. I’m trying to unsubscribe, but I’m getting the same error message over and over. This is the message:

    Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: General Exception GMass couldn’t retrieve the Draft for this campaign. Error: Google.Apis.Requests.RequestError Not Found [404] Errors [ Message[Not Found] Location[ – ] Reason[notFound] Domain[global] ]

  79. I got deducted USD 199 and USD 129 on Aug 3 2019 even when I cancelled in 2018. Followed the commands exactly, input 4 emails in subject line, clicked on gmass button, got reply, that all my accounts are FREE accounts and still got charged USD 199 and USD 129

    This is horrible Ajay, really dissapointed. Was a fan but now this is horrible service.

  80. Hello. My wife and I have each had GMass accounts. We thought that they were all cancelled. Our credit card was billed $19.95 today (8.27.2019). Please let me know what email address this charge was for.

  81. I did this in March and am still getting charged. Who do I talk to about fixing this and refunding the last 3 months?

  82. Hi I am trying to cancel my GMass subscription and have pushed GMass several times and it comes up with an error and says something went wrong while sending…..retry etc. Rather frustrating.

  83. Hi

    Last month only I’m sending request to cancellation of gmass account,but this one also amount deducted my credit card and last month also I’m not used gmass ,
    I request to please Stop subscription and refund my last to months amount

    1. Hi Dinesh,

      Your subscription has already been canceled. Kindly check your email for our support team’s response to your request.

  84. Hi Ajay/ Marvin

    I just got the subscription yesterday Gsuite premium, trying to get help from many sources from you panel as well, no mails are getting revert and no solution to it.
    Having a lot of problem using GMass i thought it might help in my business.
    Well i would like to know will i get my refund back as its not over 24hr i m using it and really pissed now.
    please provide me help to get it clear or just give me refund so that i can go for another ways to bulk mailing.
    here my request (24692) the only revert i received. sent via my personal mail swt.agrwal@gmail.com as Gsuite one is not sending any mails further.
    details – contact@theclickstudio.in

    1. Hi Swati,

      We’ve responded to your ticket directly. Kindly check your email. If you’re still running into issues, please reply back to let us know.

  85. You guys keep charging and wont cancel our subscription – I follow your instruction and it says we’re on the free plan, yet your charge keeps coming through. I’ve emailed ajay@wordzen.com x3 times – can someone respond?? This is so dodgey!

  86. I don’t really know where to start to express my disappointment and even anger at the case outlined below. I decided to move my email campaigns from GetResponse to Gmass based on the verified claim that I could obtain better opening rates. I created a Gmail address in line with my campaign and then prepared my transmission. I was fully aware of the fact that with a new email address my campaign (more than 1300 opted-in addresses) would be split up into 500 messages each day. I submitted the email (using the gmass button) and 480 messages were sent on day one, with a great opening rate (20% +).

    But then no more messages were sent on day 2 and I couldn’t make heads nor tails of the reason why. Something about my message had turned up in the Trash folder. So I rewrote the same message and sent it to the same addresses. Suddenly, I kept getting hundreds of messages that I had gone over the allowed email quantities and that my account had been suspended with no explanation of why. I wrote to Google Gmail support outlining this case and received a response with no explanation why this had all happened. As a side note, I had also enrolled in your monthly Gmass subscription (before my campaign transmission).

    Apparently, GMass is selling itself under false pretences. Either you are a mass email service or you are not. I have followed your instructions as outlined in your training videos and this has lead me to catastrophic consequences. All my older Gmail accounts connected to the account “getnewchic@gmail.com” have been suspended, even those housing my old YouTube accounts, and I haven’t got the faintest idea why. I cannot access my email list to download, nor the videos in my YouTube account, nor all my documents in Google Docs which represent ten years of hard work and thousands of dollars!

    The only thing that I can imagine that possibly could have happened is that the Gmail system didn’t recognise my campaign transmission as a Gmass transmission and that therefore I am being punished under the Gmail rules and not those of Gmass. I demand an explanation to this (for me) debacle.

    I am requesting the following:

    – A .csv file of all my email addresses uploaded into Sheets in the (original) moneynut@web.de account
    – Reinstatement of all other accounts which have been affected by getnewchic@gmail.com
    – Either reinstatement of this account or cancellation and refund of my Gmass subscription

    Without a sufficient explanation and action I intend to take this matter further. There is enough dissent currently about Google’s monopolistic stance and this is a good example of someone trying to do the right thing being totally ignored and crushed by this giant.

    1. Hi Colin,

      Suspension of a Gmail account is at the sole discretion of Google. According to their knowledge base, an account may be terminated for violating its Terms and Conditions. GMass can’t control whether Google suspends an account, nor can it help re-activate a suspended account as GMass is a separate entity from Google, Gmail or any of its subsidiaries.

      We’re unsure what you mean by GMass selling itself under false pretenses as is with any process, mass email marketing also has its set limits. We’ve written several articles, one of goes into details as to exactly how many emails a Gmail or a G Suite account can actually send versus the officially listed sending limit. We’ve also stated that whether you have a free or a paid GMass account, your overall sending limit per day is the same and is determined by Gmail, not by GMass.

      We’ve also been transparent that new free Gmail accounts (ending in @gmail.com or @googlemail.com) with no history has very limited sending ability and could be limited to even just 10 emails right when the account is created.

      Those are enumerated in this article: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      With regard to your other accounts:
      moneynut@web.de was never connected to GMass so we couldn’t provide you a list of your contacts since none were ever used in a scheduled GMass Campaign.
      – again, GMass cannot help to reactivate a suspended Gmail account.
      – you may request for a refund by following the steps outlined here: https://www.gmass.co/blog/request-a-refund/ or you may contact our support team for assistance

  87. How do i found out which email account was connected to my gmass subscription. Im still being charged after i though i cancelled months ago. It might be a different account. how do i found out.

  88. I didn’t register on any plan.
    I want a refund for the charge on my credit card.
    I installed the unpaid version, saw that I could only 50 emails a day and uninstalled GMass.
    How do I cancel if I don’t have a subscription?
    thank you for your understanding!

    1. Hi Mitzi,

      You had 2 subscriptions to GMass to which you contacted us on May 29, 2019 stating you should only be paying for one subscription and not two.

      We addressed your concern and resolved your issue on the same day by canceling and refunding the account you did not want to have GMass on. To which we stated your active subscription was on the email address you requested to keep.

      On May 30, you sent us another email asking how to activate your subscription under banking_day_2019@*******.br to which we replied 2 minutes from your email stating that your subscription (under banking_day_2019@*******.br) was active and provided you with steps on transferring your subscription

      If you would like to cancel your subscription, please follow the steps as outlined in the article above.

  89. GMass Team,

    I no longer have access to the Gmail account where my subscription is active and I do not have any other account that has a GMass Subscription. What are my other options in canceling? I haven’t been using my GMass for two months now but it has continuously debited the payment from my credit card.

  90. Hello, I got my account blocked by google. I like the way that Gmass works but learning and will try to not exceed. Please can you cancel all the Follow ups, I tried removing the glass extension, and also wrongly deleted the campaings, but as I can’t send any email for emergency, can you please stop sending follow ups from my account? also , when im going to be able to continue sending emails? How much time does google takes to re-activate an account?

  91. I tried to cancel my subscription last month following the instructions as seen as I don’t use it at all, it told me it was a free subscription so I just assumed it was sorted. I was shocked to see money had been taken out of my account a few days ago. I cannot afford this anymore nor do I need it. Please refund me asap. robertomurphy36@gmail.com

  92. I am about to transfer my paid Gmass subscription account from akhil@originux.com to akhil@originux.in . Actually today I purchased Gmass paid subscription to my akhil@originux.com and then some issues with my team head to change the mail domain into akhil@originux.in. They changed into originux.in and then only I checked transfer subscription details. Now I try to send transfer subscription email from akhil@originux.in but I am not able to transfer and It tells old mail id need to be active like. Kindly transfer my Gmass paid subscription from akhil@originux.com to akhil@originux.in.The address akhil@originux.com is no more.

  93. I’ve tried following the link on your blog to cancel my subscription months ago. I am completing the actions but it’s saying I’m on a free plan so cannot cancel, however, I am being charged every month.

    I’ve tried endlessly to contact you or anyone and cancel this subscription. How are you guys a legal business???

    1. Hi Keith,

      Upon checking, your subscription is active. We haven’t received any tickets or support emails requesting for cancellation. What contact information are you using to contact GMass? Since you are having difficulties cancelling your subscription manually, you may contact our support team directly through our support email found here: https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so as to verify that the origin of the request is indeed coming from the email account with the subscription you are cancelling. Please note that email address is the only official email for getting in contact with GMass.

  94. I keep getting billed every month for 5 different gmass transactions.
    I only use 1 gmass and would like to cancel the other gmass I have.

    The issue is that I do not know what is the domain names I have gmass set up with on this card, how can I get a list of the domains under a particular card.

  95. I have some Gmass accounts. I tried to cancel all of them. and applied cancel to Gmass. But, today I realized Gmass still get payment money from my Credit card account for
    1 Gmass account. It seems there still remains1 account. But, I am not sure which of my Gmass account still remains. For Credit card payment detail only describes as “Gmass” and no other detailed description like Gmass account name mentioned.
    I checked all of my Gmass accounts, but, can not find the account remained.
    How should I cancel Gmass account and make no more payment???

  96. I had to search to figure out how to cancel via PayPal because it’s unclear and this was the first PayPal subscription I’ve ever had. You should update the PayPal cancellation instructions to include:

    Once signed into PayPal, go to Settings(gear button)>Payments. Under Automatic Payments click Manage Automatic Payments. Click Wordzen, and then click cancel. The status will then read inactive and you should receive an email confirming cancellation.

    1. Hi Judd,

      Thank you. Yes, we’re actually in the process of updating quite a few of our blog posts including the steps in cancelling a Paypal-subscribed subscription.

  97. Hello, Marvin and any GMass team member reading this!

    I subscribed with team@linkedinrepublic.com, it’s a GSuite account, but later sent an email to cancel my subscription with a few hours as I realized your service wouldn’t suit my needs. I have also sent a refund request email, but it seems your team is less interested in any refund issue.

    As a CEO myself, while you might be right on how you address refund cases because there might be way too many corny requests, I do humbly request you to refund me whatever I have paid to use your services.

    That being said, if you’d charge for the number of emails I have sent, even all didn’t go through, I am totally fine with that.

    Keep in mind, you can no longer reach me in that email because I have cancelled it.

    Best,

    Mr. Bee

    1. Hi Mr. Bee,

      To which email address did you send your refund request to? Our support email can be found in this article: gmass.co/g/support. That is the only address that is directly connected to our Support Team so if you’ve sent your request to a different email address, our support team may not have received your email.

      If you would like to formally request for a refund, please submit a request using our support email address instead. Since you mentioned that you no longer have access to the previously subscribed email account, we would need to verify ownership which must be done directly due to the sensitive information. Once confirmed, we’ll be more than happy to process your request.

  98. I went through this process a month ago and still got charged this month for my subscription. Please cancel my subscription.

  99. hello Dear
    Please cancel my plan And Refund Payment

    other Wise Bulk Sending Email Integrate SMTP to me So Continue Services

    1. Hi Mukesh,

      Upon checking, you had another active subscription that was the reason for the charges. However, as a courtesy, we’ve gone ahead and canceled that other active subscription and have issued you the requested refunds. Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.

  100. Mr Goel
    I cancelled the Gmass subscription 2 months ago. I received a confirmation that my services will get deactivated. To my astonishment, my services got deactivated, but for two consecutive months my payments got deducted. How?
    Please refund my money. My email id is vijay@******.in

  101. I am subscribed. I paid manually before expiry date for one more year, then after a while I noticed I am again charged on automatic charging, ignoring the fact I paid earlier a week ago. Can you please check and process refunding the extra charged amount. Thank you, Stephanie

    1. Hi Stephanie,

      Upon checking, your account is no longer subscribed to an annual plan. Your Annual Plan expired November 8, 2019 and you resubscribed on November 9, 2019 for our monthly plan for $19.95/month.

  102. I have been charged 10 days earlier than my subscription has been charged in the past. I am paid through PayPal so I didn’t want to cancel before my period was over — but now it’s more than a week early. Please refund and cancel. Thank you.

    1. Hi Patricia,

      Your account was not charged 10 days early, it was actually charged 21 days late due to your bank declining the charge. Your renewal date is on the 20th of each month and the most recent charge made on January 10, was for your December 20 payment.

      To cancel your subscription, please process the cancelation procedure found in the article above or you may contact our support team directly as we would need to verify account information for us to cancel your subscription for you.

  103. Hi,

    I am being charged $17.52 every month to my credit card. I have a gmass subscription for my personal email on another card, but I do not know what the monthly charge on my personal card is for. How can I find out which account my credit card is being charged for?

    Thank you!

    1. Hi Jesse,

      Since your inquiry is payment-related and would need additional verification, you would need to contact our support team directly at gmass.co/g/support

  104. i think i subscribed to gmass with the wrong email as i havent got a confirmation email. the correct email ends in .co.uk and i think i accidentally put .com. it is a business email and i dont own that email. is there a way i can get a refund and cancel that subscription so i can subscribe with the correct email?

    1. Hi Aja,

      We’ve gone ahead and transferred your subscription to your .co.uk address. Please reload your Gmail tab for the changes to take effect.

  105. I tried canceling my subscription in all possible ways. I have been using the gmass button and gmail bounces the email back saying it has been bloqued.

    It seems like you guys have planned a great method to keep charging people while not letting anyone unsubscribe. is the only way by canceling my bank account?

    Why can’t I ask for support on that either.

    The account i want to cancel is themysticyogioracle@gmail.com please help,

    I don’t want to go to the hassle of canceling my bank account beacuse of some dishonesty from your part.

    PS: YES I HAVE USED THE GMASS BUTTON TO SEND THE CANCELLATION REQUEST

  106. I have tried to cancel my gmass subscription from two of my accounts and you are STILL billing me $8.95 a month!!! Everytime I try to cancel, I get this message:

    Uh oh, something went wrong. Here is the detailed error: General Exception This account is a free account, so there is no subscription to cancel.

    BUT THIS IS NOT TRUE – YOU ARE STILL BILLING ME!!!!! It’s the same issue from the user above. You guys are sketch.

  107. I have cancelled in very first month, but still you guys charged me continuously 2 more months. this is very unprofessional.

    Regards
    SAJID

    1. Hi Sajid,

      Upon checking, we’re not showing an active subscription under sajid@hamdan*******.com. We’re not seeing this account ever been connected to GMass. However, upon checking, a subscription was recently canceled on vacancy@hamdan********.com using our cancellation procedure. You should have received a confirmation email confirming the cancelation sent to your vacancy@ email address.

  108. I have the same issue with GMass cancellation. It’s ridiculous. It’s a full-fledged game to grab people’s money. Please do needful for these GMass victims.

    [Uh oh, something went wrong. Here is the detailed error: General Exception This account is a free account, so there is no subscription to cancel]

    1. Hi Mani,

      The reason why you’re receiving that message was that your subscription had already been canceled. As stated in the message you received, we cannot cancel an already canceled subscription. Since canceling your subscription downgrades your account to a free account, there wouldn’t be a subscription to cancel, which is why you’re seeing the error you received. Please see https://marvin-wordzen.tinytake.com/media/c09c5c?filename=1583165133267_mani%40.png. As you can see, your subscription was canceled on Feb 27, 2020, 9:41 PM GMT

      We’re not sure what you mean by a game to grab people’s money as our cancellation instructions is as easy as opening a new compose window, address it to cancel@gmass.co, and clicking the red GMass button.

      A confirmation email was also sent to you as seen in this screenshot (https://marvin-wordzen.tinytake.com/media/c09c62?filename=1583165278210_mani2.png) that your subscription has indeed been canceled.

  109. Hi Ajay, My credit card is being charged monthly subscription. I am unable to find out what email id/account this is attached. I have tried the options given and with email ids that we use in our agency for such subscriptions. No luck. What is the remedy? I have paid subscription over the last year without knowing for which account? How do we resolve this?

    1. Hi Kumar,

      Please contact our support team (gmass.co/g/support) so that we can assist you directly. When submitting a helpdesk ticket email, please include the last 4 digits and expiration date of the card that you’re being charged on so that we can do a reverse lookup to find and cancel the subscription.

  110. I cancelled my subscription back in September, and I’ve been billed every month since (I can’t believe I just noticed). There are no email addresses here for support, can someone please get back to me about this?

    1. Hi Christopher,

      Upon checking, it shows that you’ve canceled roughly an hour ago using our cancellation procedure from ************.p.mcginley@gmail.com. Your most recent charge to GMass was on February 29. Your cancellation was done after your renewal date which is why you were charged.

    1. Hi Christopher,

      Upon checking, a recent cancellation was done for cmonski@nexamortgage.com on Mar 13, 2020, 10:47 PM GMT. I’ve also checked the card associated with that recently canceled subscription to see if there are any other subscriptions using the same card to ensure there weren’t any other active subscriptions.

  111. I am trying to cancel my subscription, but I am receiving the following error

    “Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: General Exception GMass couldn’t retrieve the Draft for this campaign. Error: Google.Apis.Requests.RequestError Not Found [404] Errors [ Message[Not Found] Location[ – ] Reason[notFound] Domain[global] ]”

    1. Hi Saad,

      Upon checking, your subscription has already been canceled. You should have received a separate confirmation email of the cancellation.

  112. Hii

    I am trying to cancel my monthly subscription but they are asking me to cancel it from the PayPal account but I haven’t paid by PayPal, I have paid by direct GMass website by the debit card.

    Kindly advice.

    1. Hi Manali,

      You’re receiving that message because your subscription has already been canceled. When processing the cancellation, when GMass checks for active subscriptions paid using a card. Since this only applies to subscriptions paid using a credit card, we advise our users who paid using Paypal to cancel their subscription from their Paypal account.

  113. Hii

    I am trying to cancel my GMass monthly subscription by sending the cancellation mail but they are asking me to cancel it from PayPal account, but I haven’t paid bt PayPal, I have paid by direct GMass website by the debit card.

    Kindly advice.

    1. Hi Manali,

      You’re receiving that message because your subscription has already been canceled. When processing the cancellation, when GMass checks for active subscriptions paid using a card. Since this only applies to subscriptions paid using a credit card, we advise our users who paid using Paypal to cancel their subscription from their Paypal account.

  114. Please help me, something is wrong, I want to pay per month, but Gmass charged per year.
    It was so expensive for me.

    1. Hi Krishna,

      Yes, it is a recurring charge that debits you on the same date you initially subscribed each month until cancelled.

      1. ok, I hope I will find it so useful so that I will not have a reason to cancel this.

        Also, do you think you have any suggestion “to do or not to do” email marketing during this corona time as all that we planned tore apart and not sure to forecast.

  115. Hi, I tried sending emails using Gmass, but to be very Frank I am not satisfied as there were so many things, I wanted to know but there was not a single option to contact then I found on the internet that I have to read the blog and articles like literally, I chose gmass to save my time and now I have to go through like 20+ articles to know how to use and what to do and what not to do.

    Therefore, I request you to tell me briefly how can I cancel and ask for a refund I already have paid for one month, and then recently I was charged on my credit card for next month, I don’t want my first month’s payment, but please refund me the 2nd instalment that you have charged to me recently, I hope you will be able to answer me here at least.

    1. Hi Ravi,

      You were provided links in your welcome email on how to cancel and request for a refund. To request for a refund, please see gmass.co/g/refund. In that same email, we also sent you a link on how to contact our support team so that we may assist you directly via email (gmass.co/g/support)

  116. Like everyone else in the blog…Can you confirm that my account has been cancelled. I pressed the Red Gmass button when I sent the cancellation email, but you guys hid the Blue one. Why? It was alarming, specially when trying to cancel the subscription. Please try to be more transparent.

    1. Hi Stu,

      The reason being is when you have any address that ends with @gmass.co, it is an internal command for GMass when used in tandem with the red GMass button. Any @gmass.co address is technically not an email address to send emails to but is meant to issue commands to GMass, this is the reason why GMass hides the regular send button because using the blue send button with an @gmass.co address would result in a bounced email.

      You may contact our support team so that we can assist you in cancelling. Please see gmass.co/g/support

  117. I keep submitting a request for a refund since my account doesn’t renew till April 21st and I noticed my credit card was charged. I have not used this feature in almost a year. When I submit the request, I keep getting an error response saying … Uh oh, something went wrong. Here is the detailed error: SqlException error: Index #0 Error: System.Data.SqlClient.SqlError: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

    Usually waiting a few seconds and hitting the GMass button AGAIN will fix this.

    I have done this step about 6 times and it is still not going through. Can you please assist?

    Thank you!

    1. Hi Elena,

      Upon checking, we’re showing that you’ve already canceled your subscription yourself. You should have received a separate confirmation email confirming the cancellation.

      As a courtesy, we’ve also issued a refund for your most recent charge for GMass (which renews on the 6th of April each year). Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.

      1. Thank you very much Marvin for your reply and for the courtesy of the refund. It is greatly appreciated. Stay safe and healthy.

  118. Hi,

    I purchased gmass service for my another email which is difficult for me to recognize it. I am wondering is there any way to cancel its subscription as i am keep charging for it without using it.

    Looking forward to hearing from you

    Regards

    1. Hi Ahsan,

      Please contact our support team (gmass.co/g/support) so that we can verify ownership and assist you in cancelling your subscription.

  119. Why is canceling buried in a blog post? I’m interested in trying the paid version for a month so I purchased it. I was looking to cancel so that I don’t forget after the one month and I literally had to google “How to cancel gmass” to get here.

    I like the product but come on. This is slightly predatorial. Where is the account page I can log in to with clear billing information? A little surprised here.

  120. Hello, I think it will be better to put a license key and if we want to cancel our subscription, we just remove the license key.

    1. Hi Lowell,

      Since a subscription can be connected to multiple instances of a GMass installation, we opted to have the cancellation via a command using the subscribed account instead which would prevent inadvertently cancelling a subscription when disconnecting a PC to GMass.

      It’s a fast and easier alternative, so you would just need to open a new compose on the subscribed account that you want to cancel the subscription on. Address it to cancel@gmass.co and then click the red GMass button to process.

  121. I am trying to cancel the GMASS subscription. I place cancel@gmass.co in the To section and press the GMASS send button. It comes up as an error.

    We are charged 12.95 each month and no longer need this service. It is under my email and it will not let me cancel. Will you cancel this subscription for me?

    1. Hi Kyle,

      Upon checking, we’re not showing an active subscription for the email address you’ve inputted in the form of this article. Please contact our support team (gmass.co/g/support) so we can assist you in canceling the subscription associated with the charges you received.

  122. I did the subscription with a different gmail account that I really wanted to.

    How can I change it?

    I don’t want to cancel it.

    Thank you.

  123. I just got charged on my Amex, and I have no idea where it came from! I have not used GMass in years now. I had to go all the way to install the extension just to cancel any subscriptions just in case, but it said your accounts are free. Now I am confused about what is happening. How can I resolve this?

    1. Hi Ali,

      Upon checking, we’re not showing an active subscription under this email account. Please contact our support team (gmass.co/g/support) so we can assist you in canceling the subscription associated with the charge you are receiving.

  124. Hello,

    I have tried to cancel my Gmass and Gsuite account but I keep getting an error message. Please help, I need to cancel my monthly subscriptions for both.

    1. Hi Dorissa,

      As requested, we’ve gone ahead and canceled your subscription under your motivated******91@gmail.com account. You should receive a confirmation email confirming the cancellation.

      However, we’re not showing any other subscription on the same payment method. Could you contact our support team (gmass.co/g/support) so we can assist you in canceling the second subscription you referred to?

  125. I’ve tried to cancel my subscription but get this instead of canceling

    “Uh oh, something went wrong. Here is the detailed error: General Exception One or more errors occurred.”

    The gmass email is the same as in this form 4WP*****@gmail.com

    1. Hi William,

      Upon checking, the email address you submitted via the form does not have an active subscription to cancel which is why you’re receiving an error.

  126. GMass button is not available on my paid account. Why is it so? I am not able to send more than 500 emails yet. Is there any chat support where we can get instant support.

  127. Please cancel my account. Every time I try to cancel I et a message saying there’s been ab error, this is a free account but I keep getting charged.

    1. Hi Ben,

      Upon checking the email address you’ve inputted for your comment does not have an active subscription. Please contact our support team (gmass.co/g/support) and provide them with the payment method where you’re being charged on. If it’s a card, please provide just the last 4 digits and expiration date. If you’re being charged on a Paypal account, please provide the email address associated with that Paypal account.

  128. I wish I’d never signed up for this, not the best product and you cannot cancel it. I followed the procedure here multiple times, and my account hasn’t been closed and I’ve been charged for it without using it for the past 4 months. PLEASE MAKE IT POSSIBLE TO CANCEL SUBSCRIPTION AND STOP STEALING PEOPLE’S MONEY!!!

    1. Hi Elena,

      Upon checking, I’m not seeing a cancelation request through the automated system for this email address. If this was done correctly, you should have received a confirmation email for the cancelation of your subscription. If you received something like a bounce error – then you have inadvertently clicked on the Gmail send button instead of the red GMass button.

      You could’ve contacted GMass support back then so we could be able to assist you with the cancelation, but we didn’t hear from you until today.

      Our cancellation procedure is a basic 3 step (with an extra optional step to provide the reason for cancellation). It’s as easy as opening a new compose, address it to cancel@gmass.co, and click the red GMass button.

  129. I was charged 3 months in a row and I cant even use your app due to Chrome. Please cancel my subscription and refund me my money please. The customer service it horrible as well as the app, It doesn’t do what it supposed to do. CANCEL MY SUBSCRIPTION PLEASE AND REFUND ME MY MONEY.

  130. how do I cancel a subscription to a email account I no longer have access to? please let me know so that I do not have to file a dispute to my credit card company.

    1. Hi Adrianne,

      You can follow the steps found in the article above, namely #3 in the section “Credit Card Subscriptions”.

  131. I’m getting charged twice and I can’t remember the email addresses I used to create the account. Can you help me cancel both recurring subscriptions?

    1. Hi Cory,

      Yes, we can help with that. However, since this would require us to confirm payment methods (so we can do a reverse lookup for the subscriptions), this must be done via email and not in a public forum. Please go to gmass.co/g/support to submit your request along with the payment method used where you’re receiving charges for GMass (just the last 4 digits and expiry would suffice) and we’ll get that taken care of that for you right away.

  132. The Gmail account was suspended,I dont want your subscription.
    But it was auto detected from credit card.Please cancel and refund

    1. Hi Raj,

      Upon checking, your subscription has already been canceled, you should have received a confirmation email of the cancellation sent when you processed the cancellation instructions. A refund has also been issued. Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.

  133. The Gmail account was suspended,I dont want your subscription.
    But it was auto detected from credit card.Please cancel and refund

    1. Hi Raj,

      Upon checking, your subscription has already been canceled, you should have received a confirmation email of the cancellation sent when you processed the cancellation instructions. A refund has also been issued. Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.

  134. I canceled my account as stated on your blog, the subscription is still being billed.

    What do I do or who do I call to get a refund and cancel the account?

  135. It has now been 3 days since we tried to get refunded and cancel the GMass subscription and still no reply or refund. Need urgent reply and don’t want to be billed again.

    1. Hi Jason,

      Upon checking, we’re not showing any subscriptions on the email address you used for this comment. Please contact our support team by going to gmass.co/g/support so that we can address you directly.

  136. This is now the 3rd time that I’m requesting a subscription cancellation AND refund for a service I don’t want! Not impressed as support STILL hasn’t replied and I’m concerned that I will be billed again against my wishes. I want my money back!!!!

  137. I’ve cancelled my card so hopefully that will stop you from stealing my hard earned money.

  138. Surprise, surprise, no answer from this fraudulent operation. Buyer beware do not buy thIs dubious product …

    1. Hi Nikola,

      For us to transfer your subscription over you would first need to connect nikolajevric@well-delivered.com to GMass. You can do this by logging into that account and clicking any of the red GMass buttons which will prompt you to connect it to GMass. Once you’ve done this, please contact our support team (gmass.co/g/support) so we can process the transfer for you right away.

  139. Hi,

    Hope all is well.

    This is my email id: administrator@tsatamilcas.edu.in

    Today (25-96-2020) i have cancel my subscription. I purchased it using my colleague’s credit card. So don’t take money from that credit card. kindly remove that credit card details. If I need it again, I will add new credit card. So kindly dont use that credit card. We look forward to good information from you.

    Thank you.

    1. Hi,

      Upon checking, you’ve already successfully canceled your subscription to GMass. You should have received a separate confirmation email confirming the cancellation.

  140. Hi,

    Hope all is well.

    This is my email id: administrator@tsatamilcas.edu.in

    Today (25-6-2020) i have cancel my subscription. I purchased it using my colleague’s credit card. So don’t take money from that credit card. kindly remove that credit card details. If I need it again, I will add new credit card. So kindly don’t use that credit card. We look forward to good information from you.

    Thank you.

    1. Hi,

      Upon checking, you’ve already successfully canceled your subscription to GMass. You should have received a separate confirmation email confirming the cancellation.

  141. Hi Gmass,

    The account I signed up for got blocked by google. Is there a way I can still cancel my subscription? I cant hit the glass button because the Gmail that was connected to glass is blocked.

  142. Or instead of canceling my subscription. Can I just change the Gmail my gmass is connected to? Without logging into my email that it’s connected to since it’s blocked by google.

    Thanks in advance

    1. Hi Collins,

      You can transfer your subscription from the email address you wish to transfer your subscription to (the destination email account). Please see gmass.co/g/transfer for more details. To summarize these steps, you would need to open a new compose on your NEW email account addressed to transfer@gmass.co with the subject FROM:youroldemail@address.com then click the red GMass button.

  143. Wow! You sure make it easy for people to cancel. Only fifteen steps. If only your coders could put a link to a button that says “CANCEL” and leave it at that. But that is asking a lot. Gotta go, still figuring out how to jump through your fifteen steps to cancel…

    1. Hi Deepak,

      As requested, your subscription to GMass has been canceled. You should receive a separate confirmation email of the cancellation shortly, if not already.

  144. I cancelled my account, I didn’t use but one test e-mail to myself and my girlfriend. It’s been a hassle trying to figure out how to get my money back. I had an account less than 15-20 minutes at best. Is there a way to get a refund? I subscribed with one e-mail and my paypal was another and so I wouldve had to go through the transfer option, but that was another run around that I would rather just get a refund all together please. The account listed below is the one I paid to. Thanks

    1. Hi Monty,

      Upon checking, your ticket was already responded to and a refund has been issued. If you need further assistance, please reply back to the ticket’s email thread so we can assist you directly.

  145. hello sir Want to cancel my gmass subscription but it show me error

    “Uh oh, something went wrong. Here is the detailed error: General Exception The account techiorshivani18@gmail.com has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.”

    1. This is because your subscription was already canceled. When you attempted to cancel the subscription again, it returned this error because the subscription had already been canceled on your initial attempt. You should have received a confirmation email regarding the cancellation.

    1. Hi Himanshu,

      Upon checking, you had inadvertently inputted the incorrect address in the TO field when you attempted to cancel. Instead of cancel@gmass.co you had cancel@gmass.com which sent an email to that address. However, upon looking at both your accounts, we’re showing that both subscriptions have already been canceled by you.

    1. Hi Paul,

      Upon checking, only your jrxdiagnostics email is subscribed. Your initial subscription has been canceled and refunded but may take anywhere from 5-10 days to reflect in your bank statements, depending on your bank.

    1. Hi Giuseppe,

      Upon checking, you have already canceled your subscription. You should have received a confirmation email of the cancellation that should have come directly from Paypal.

    1. Hi Alex,

      Please contact our support team (gmass.co/g/support) with your payment method where you are being charged for GMass so we can do a reverse lookup to find and cancel any associated subscriptions.

  146. Hi I’m trying to cancel my subscription but it’s not working. My company blocked GMass so I can not use anymore. As I couldn’t reinstall in my account I installed in a different email/computer and followed the steps as it’s described in this page. I hit Gmass to send the email and this is the message I got
    Uh oh, something went wrong. Here is the detailed error: General Exception th*****n@gmail.com does not have permission to cancel the GMass subscription for fl******rvis@colpal.com. fla*******s@colpal.com is still an active Gmail account and you must log in to fl******@colpal.com to cancel its GMass subscription.

    can you help me?

  147. My gmail is blocked because of Gmass. Now, you charged me for 1 more month. I didnt opt for auto renewal. I havent used the service because gmail is being blocked. Then why did you charge me again. please refund the amount.

    Thanks

    1. Hi Daniel,

      When you signed up for the subscription, you were signing up for either a monthly or annual subscription which is by definition recurring. Signing up for the subscription is your opt-in for the auto renewal.

      With regard to your account, you would need to contact our support team (gmass.co/g/support) so we can assist you in cancelling and refunding your most recent charge. This is required as we cannot directly cancel via requests on our blog without being able to verify ownership first.

  148. Hello,

    I no longer work for the company I used to work for due to the pandemic. They changed my old email password and no longer have access. Please cancel my subscription to ram@arksf.com. Thank you!

    1. Hi Rosemarie,

      As requested, your subscription to GMass has been canceled. You should receive a separate confirmation email of the cancellation shortly sent to ram@arksf.com, if not already.

  149. As we have take subscriptions of GMass for G Suite Mail id but while we are trying to login in GMass Extension through GSuite mail id it is showing error like :
    “authorization Error Error 400: admin_policy_enforced Access to your account data is restricted by policies within your organization. Please contact the administrator for more information.”

    what to do now if someone has any solutions pls provide us as soon as possible.

  150. Hi There! I forgot to close my subscription in the beginning of the month and it got auto-renewed. Since I am not using Gmass anymore for my campaigns, I would like to close my subscription and get a refund for this month (December 2020).

    Requesting your response 🙂

  151. I have followed your instructions on how to Cancel Subscription several times. It seems you have a block on this address (cancel@gmass.co). I would like this subscription cancelled since I am unable to cancel I will leave it to you to take care of.

    1. Hi Bill,

      Upon checking, you subscription had already been canceled in late November. You should have received a confirmation email sent to you.

    1. I actually just bought another plan as i couldnt switch. I literally JUST paid for the other one I just switched from…Waste of $$$
      Need to take this off my old account as I do not work there anymore. And,…. have no access to do myself……

      1. Hi JD,

        Upon checking, you canceled your subscription prior to attempting to transfer. You should have received a notification that states what the reason for the failure in transferring your subscription which was sent on December 10. If you need further assistance or have clarifications, please contact our support team (gmass.co/g/support).

  152. Hi,

    I’m getting automatic Gmass charges on my credit card so I must have an active account. But I’ve followed the steps above for the two email addresses I believe may be associated with the account and in both cases I get an error saying I have a free account.

    Can you confirm if info@vuejsdevelopers.com and anthony@vuejsdevelopers.com are cancelled or suggest how I can resolve this some other way?

    1. Hi Anthony,

      Upon checking, info@ is a free account. However, anthony@ is not. Please contact our support team (gmass.co/g/support) so we can verify ownership of the account and we’ll go ahead and cancel your subscription for you.

  153. hello. i am trying to cancel my gmass account – i have been getting debited this money for months now without using it and was unaware it was costing me money. i cant get into the account i registered it under and when i tried to cancel from another gmail account it would not let me. i hit the send by gmass button and entered my old email as the subject line but still this did not work. can someone please help me? thank you

  154. Hi,

    I’m getting automatic Gmass charges on my credit card every month for US$12.95, so I must have an active account. But I could not remember the Gmail/GMASS account that I signed up with GMASS.
    Can you confirm the account I have the GMASS? I would like to cancel it since I already signed up on an annual plan using another account. Thanks.

    1. Hi Somchai,

      Please contact our support team so that we can assist you in looking for and cancelling the subscription. Please see gmass.co/g/support

      1. I did look at the page you suggested. But I do not know the account associated with the GMAS payment so could not enter the required information (account id).

        1. I am having this same issue – there is no way to contact anyone or any way to view your account without having GMass plugin installed.

          PLEASE HELP!! This is unconscionable!! You are charging people and they can’t get out of it!

          And also NOT responding to these threads since March or sending an email!

  155. hello
    I looked at the subscription payment instructions, you provide the currency of payment, but I still cannot see the how to use BTC to subscription payments operation process, please help on my questions.

    1. Hi Chenjie,

      At this time, we only support 2 payment methods. Either through a Visa, Mastercard, or Amex branded credit (gmass.co/pricing) or debit card or through Paypal (gmass.co/paypal).

      We previously had support to accept BTC as a payment method but unfortunately, we had to discontinue it as our payment gateway Stripe discontinued support for accepting BTC payments.

  156. I to am one of these who have been sucked in and can’t find a way to cancel my subscription . Email gmass.co/g/support bounces by the way.

    What a terrible way to treat people AJay – you should be ashamed of yourself – Kama will strike back – and very soon. Watch your health disappear…..

  157. Have the cancellation issues and the 500 email cap problem been resolved yet? I was planning on signing up but after reading the comments here and seeing the owner’s responses I am very hesitant.
    If I sign up for a year and decide to cancel part way through will I receive a prorated refund or am I on the hook for the whole year?

    1. Hi Christopher,

      Most of the issues experienced by users in cancelling their subscription are usually caused by 1 of 2 reasons. The first being they are not clicking the red GMass button when cancelling and the other is they are not logged into the account they are attempting to cancel.

      However, we have made changes to our policies from more on self-service to more on customer service. This includes cancelations so if a user needs to cancel their subscription, they can simply contact our support team (gmass.co/g/support) to request to cancel. Of course, if they are requesting from a different email address that the one subscribed, we will need to verify ownership first by having them confirm details of their payment method. However, if the request is coming from the subscribed email address, it is canceled as requested right away.

      The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )  

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ ( https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ )  

      Regarding the annual subscription, yes we would offer a prorated refund. But if you’re not 100% sure about being able to utilize an annual subscription fully or if you’ll just be using the subscription on some months then we would recommend going the month-to-month route.

      1. The instructions on the support page require you to “reinstall” the GMass button in order to cancel the account. I have no idea what email (if this isn’t a fraudulent charge, which I’m trying to figure out) is attached to GMass. There has to be a REGULAR email for folks that aren’t sure where they may have had GMass attached to them.

        Any chance someone can fix that issue? Real support would be greatly appreciated.

      2. I signed up using my main yahoo email thinking I would have the option to select which Gmail account I wanted to use later.

        So, I have no access to GMass and no way of how to cancel.

        Please cancel and refund and I’ll redo under the correct gmail acct from the start.

        Thanks

  158. Have the cancellation issues and the 500 email cap problem been resolved yet? I was planning on signing up but after reading the comments here and seeing the owner’s responses I am very hesitant.
    If I sign up for a year and decide to cancel part way through will I receive a pro-rated refund or am I on the hook for the whole year?

  159. Hi, I am being charged every month on my bank statement although GMass is not installed/active on my gmail account. I have many chargers from your GMass company over the past year +. My bank TD Canada suggested I contact the charging company before I initiate the chargeback process. You do not have a phone contact or no direct email contact.

    What can be done?
    Thanks
    Josh Kane

  160. I am also being charged, didn’t even know I had a gmass account?? Don’t even know what email it is attached to. Very disconcerting that there is no one to talk to or a way to reach anyone about this. Please advise immediately. I do not want to be charged for this service AND/OR am not sure that the charge isn’t fraudulent on my card, in which case, I will need to go through that procedure with my bank. How do I reach you ASAP?
    Thank you

    1. Hi Eric,

      Unfortunately, we do not process cancellation requests via comments since we can’t verify that the request to cancel is coming from an authorized person. Please contact our support team (gmass.co/g/support) using one of the listed addresses and/or provide the payment method used for these subscriptions to verify ownership of the accounts.

  161. I am being charged for Gmass and I cannot access the dashboard.
    The email address linked to the Gmass account is no longer used and has been disconnected from Gmail, so there is no “GMASS” send button.

    I have read all the above threads and nothing is working. Please can you make contact with me via my email and cancel my subscription? Otherwise I will contact my bank and get them to cancel debits and retract the money from you.

    Please respond promptly. It appears you have become slack at responding based on above comments.

    1. any support you got Jonni from gmass. I am also facing the same issue and they are charging me even though i used free subscription ?

      thanks
      Shekhar

  162. tried cancelling the account from another account by follwoing the isntructions:
    fill send to: with cancel@gmass.co, then enter into subject line my banned account, then press “GMASS send” button.

    Gmass says that my account doesnt have subscription and that’s it. Not sure my subscription is cancelled.

    1. Hi MK,

      Upon checking, the email address you used for this comment does not have an active or cancelled subscription. The email account used for this comment was actually never connected to GMass. Please contact our support team so that we can assist you in locating and cancelling your subscription (gmass.co/g/support)

  163. Hello! You continue charging me with the subscription that I cancelled last month. My account got banned and I followed your instructions of how to cancel the account. All invane.
    I will have to go to my bank to ask for a chargeback.

  164. How hard it is to have an account deletion link page on settings page. I subscribed for GWarm and now I what to delete my account but for that I have to sign in t GMass and then install the extension ????? UX is a joke to you …..

  165. I’ve always been wondering if a hacker could improve a bad credit score. I checked online on how to improve my credit score, I read a lady’s comment on how ROOTKITS CREDIT SPECIALIST became the savior of her family to solve credit issues. I emailed them via: rootkitscreditspecialist AT gmail DOT com regarding credit issues. I was skeptical but still made the move, to my greatest surprise they solved my problem on credit repair which has been my greatest problem. I can give you 100% assurance that rootkits credit specialist would fix your credit score within 9days, they helped me to raise my credit score from 427 to 814 excellent credit score and removed evictions on my credit report, they also cleared student loan and credit card debt of $45,000 on my report. It was incredible, I’ve been monitoring my credit report it’s a permanent fix. I needed to be sure of my credit, which made me to apply for a PPP loan and has been approved by SBA. I strongly recommend them to anyone; they are very fast and liable

  166. Hello guy’s divorced recently. I decided to buy a home suited for my family. I didn’t have the best track with funds in my past and my credit profile was faulty. My credit score was 521(TransUnion) 547(Experian) and 569(Equifax) I couldn’t apply for a mortgage. I was desperate to get an apartment for my family. I read good reviews about ROOTKITS CREDIT SPECIALIST on Google and CK after being referred to them by my best friend who had earlier worked with them, I contacted them via: rootkitscreditspecialist AT gmail DOT com to inquire about their services. After that I began the process of my credit repair with them. Within 9days my score was raised to 811 and 5 negative items on my credit report has been deleted. This’s the best thing that has ever happen to me and my family, I’m totally grateful to them for such services given to me and my family. I firmly recommend rootkits credit specialist to you all need of such services and get your credit issues fixed in short time. They also fix CHEX SYSTEM and DUI report as well.

    1. Hi Cora,

      Unfortunately, your subscription had already been automatically cancelled after 5 failed attempts to charge your card. However, upon checking, it looks like you have already resubscribed.

  167. I’m Williams from Tennessee. I filed for bankruptcy in 2020 and have one lien on my property as well as student loan and several late payments. I needed a capital to start a business but my credit score was at the range 500 and wouldn’t get loan approved. I found some information about a trusted hacker called rootkitscreditspecialist AT gmail DOT com While doing some research on how to raise credit score online with several testimonies to his work. I contacted him. He gave me a quick response and explained the credit repair process to me, I gave him my credit repair info which he requested, he told me the job will take 3-7 days maximum, that’s awesome. He pulled through and raise my credit score to 805 permanent credit score and deleted the bankruptcy. All late payment has been marked as paid on time. I’m very happy, this’s a way of showing gratitude to ROOTKITS CREDIT SPECIALIST. Hit them with the above information. CHEERS

  168. I can’t cancel my subscription because the account associated with my GMass account has been deleted by my prior company. I cannot send an email to cancel@gmass.co because I do not have an account with Gmass with any other emails. I cannot log into my gmass account as the only way to log in is through gmail, but again the gmail account I used to log in no longer exists.

    1. Hi Maria,

      Your subscription has already been cancelled. You should have received confirmation of the cancellation by one of our support team members.

  169. Hey

    i used gmass on my gmail id info@v****.com . I was using free subscription but i found since 3 /4 months my hdfc credit card stateent is charging the gmass subscription 19.95 usd. To this i checked gmass website putting my used gmail email id and found my subscription is free but in one section under invoice, i am being charged every month.

    Can you please explain why this is happening , even though i didnt subscribe for it. Request to refund the amount as i didn’t applied for it .

    Your response to this will be highly appreciated.

    Thanks
    Shekhar Mehta
    +91 9825065659

  170. Hey, just wanted to first start off by saying this is a pretty extraordinary forum with an exceptional amount of excellent information, so thank to you all. Attempting to rebuild credit based on poor decisions made a few years ago. Most frustrating part of this all is that USAA is my primary issue – very annoying considering that they’re designed to support active duty and I’ve found them to be incredibly unresponsive. Jan 2018 – began missing payments on a USAA Career Starter loan with a balance of $4753. Long story short, I was supposed to be on autopay for this loan and somehow it was removed (USAA app is miserable in my opinion). I asked repeatedly for them to reinstate my autopay on the phone and even got to the point where I asked them to record my conversations so that I could prove that I had authorized autopay but ultimately the responsibility is on the person, not the company. May 2018 my loan was charged off and closed, reporting the balance. It was never sent to collections based on my CRs. Foolishly, I attempted to dispute the account with Transunion based on active duty circumstances, and my TU score dropped from 685 (Vantage Score 3.0) to 615 because the dispute “reopened” my closed account. I’ve asked USAA to report accurately, but after a month of phone calls and even attempting to pay in full, no change in status. I received a letter from Revco Solutions offering to settle for 50%, which terrifies me because I assume that this will now be reported as a collection. It does not show as a CA account on any of my CRs so far, but I just got the letter. I heard on this forum that ROOTKITS CREDIT SPECIALIST is the best company to repair credit score, delete collections and credit card debt, but I was not sure. And I’m very fearful that they’ll just scam me. I still gave them a try. Seems strange my credit score has been raised to 804 across the 3 credit bureaus collections and credit card debt has been deleted across all my report. Big thanks to rootkits credit specialist. Contact them via: rootkitscreditspecialist AT gmail DOT com

  171. Hi,
    I’m probably a “special case”
    I have a subscription since March 18, 2021 for a Premium Monthly.

    Now we are moving to an agency (sorry) so I wanted to cancel, but the “My Account” tab under Setting tells me that “This is a free account”
    I tried the Old Way described in the site and I got an error in return indicating that the account is free so there’s nothing to cancel.
    Yet, I’m getting charged the 19.95 every month.

    Can you help me cancel the subscription please?

  172. Hi Ajay,
    I have been using Gmass for mass mailing of our price to our customer, everyday.
    for practice and understand I have been using gmass now I wish to handover this task to my team with different email id.
    Kindly advise how to change my subscription email id

    With Regards

  173. Having a credit card debt can actually be a bad experience. I didn’t get approved because of my credit card debts of about $31,900, which brought down my credit score to 520(Experian) 560(Equifax) and 611(TransUnion). I became worried because high credit score is very important, it determines your status. Thanks to this genuine hacker called ROOTKITS CREDIT SPECIALIST, I emailed them about my credit issues. He helped me raise my credit score to 811 across the 3 credit bureaus and cleared the credit card debt on my report and also added standard Tradelines within 9days. His service is secured, fast with affordable price. Get more info via: rootkitscreditspecialist AT gmail DOT com

  174. Rootkits credit specialist truly FIX BAD CREDIT FAST?? There’s nothing better than getting a new vehicle with low APR! See results in little as 3-5 days! Rootkits made it happen for me just last month I contacted him, I’m pleased with the job rootkits did to my credit report. Before I got a low credit score of 521 with lots of debts and negative tradelines on my report which couldn’t get me approve on any loan or job. I now have a clean credit with an excellent score of 810. He went ahead to add positive tradelines to my report and cleared the debts I heard. Contact rootkitscreditspecialist AT gmail DOT com

  175. I’m Warren live in New York. Words alone can’t express how I feel. Rootkits credit specialist did what I felt was impossible to repair. I had a $24,000 student loan from 1989 and I know I paid it off long ago with some credit card which brought down my credit score, but they took my tax return which deprived me of getting a home loan. I read several reviews about rootkits credit specialist and decided to contact them via rootkitscreditspecialist AT gmail DOT com I got a reply immediately and explained my predicament. Rootkits brought back my lost joy by fixing my credit which enabled me to gain access to a home loan. Today I’m living happily with my kids. All thanks to the entire team Rootkits credit specialist. They are just the best. I solely recommend them.

  176. I needed assistance on how to fix my credit and perhaps purchase a small condo/townhouse. I had a credit score of 537, 4 hard inquiry (11-6-2019); 3 open accounts (car note, $45,000) and student loans (187,000-greatest mistake of my financial life); 3 negative marks, totaling $7,000-thought of asking for a “pay to delete” before a learned about Hack West Credit Specialist on MyFico blog. It still seems like a dream but I now have a FICO score of 790 and all the hard and soft inquiries, student loans, open accounts erased from my report and every debt now appears as paid on time. I sincerely appreciate the service I got from Hackwest AT writeme Dot com, I encourage anyone who has credit issues to quickly contact Mr. West on the above email.

  177. Hey guys, I’m Bronson Armond. I often read posts here and I’ve finally made the decision to fix my credit after years of damage. In 2018 I got involved in a fatal accident and was rushed down to the hospital. I was placed on treatment for 3 months but was unable to pay up bills. I have around 15 accounts with 75% utilization and I’m paying around $2000 a month alone with around $60,000 debt. I know paying it off would be the best scenario but I wasn’t in a position to do that. The monthly payment was going into interest. In 2020 I decided to apply for my dream car which is a 2017 Ford Escape but was not approved due to low credit score. Months back I saw some good reviews ROOTKITS CREDIT SPECIALIST and how they’ve been helping lives, I emailed via: rootkitscreditspecialist AT gmail DOT com I explained my predicament to them and they said they can make my credit to be an excellent one, within 5 days medical bills, hard inquiries, credit card debt and collections were cleared from my credit report and my credit score was raised from 528 to 803. I thought I was dreaming when I checked my credit profile to confirm my new credit score. My greatest happiness is that my 2017 Escape Ford has been approved. Thanks to ROOTKITS CREDIT SPECIALIST I highly recommend them to the world.

  178. Consulting Rock Base Credit Repair for your credit repairs and management will be the wisest thing to do. This guy is the fastest and most reliable hacker I’ve ever done business with and I want you guys to check him out and you’ll be glad I disclosed this information to you. He cleared all negative reports in my profile and boosted my score to 800s. I was shocked at the speed he used in completing the job. Rock Base is highly dependable. Contact him via ROCKBASE at PROTONMAIL dot COM

  179. Hi,

    We do not have business account on google and can’t event download GMASS as an extension left with only option to use SEND.

    We wish to discontinue the services for the very reason and have recently been charged after 3 months of not using the account.

    KINDLY REFUND OUR MONEY BACK WE ARE A BOOTSTRAPPED START-UP!!!

  180. I used to subscribe to a monthly subscription. However, I changed the plan to a yearly plan and made the required payment. Unfortunately, I received a message mentioning that the monthly subscription was detected from my account.
    Please fix and refund

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