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New Feature: Automatic follow-up emails until you get a reply [Updated 2018]

  1. How do I send a follow up a few minutes after the original email? I tried indicating 0.01 for days but that did not work.

  2. How do I stop a follow up for a particular recipient if he called me instead of replying to the email?

  3. Sorry, but you can't send a follow-up after a few minutes. The minimum is 1 day. You have to enter a whole number for the Number of Days for each Stage.

  4. Nice and excellent features. Hope you can tweak this to accommodate the alias email option of the send as address for the follow ups rather than sending the follow ups using default address. Thanks

  5. How can I use an hyperlink in Auto-follow uo? Is this possible cuz i haven't been able to find a way to do this

  6. Instead of using the To button, can we use the BCC button instead? This is so that the recipients will not see who are the other recipients.

  7. Instead of using the To button, can we use the BCC button instead? This is so that the recipients will not see who are the other recipients.

    1. Wait did this and it showed everyone on the email chain? I added my email on the mass email and when I opened it, it shows all other 48 people? Also, when I added some personalized fields, it did not pull them but just kept the {Address} field in the email?????

      1. Hi Gaston,

        All those indicates that you clicked on the Gmail send button instead of the red GMass button. When you click the Gmail send button it sends your emails as is to everyone at once, but clicking the red GMass button will use the mail merge and personalization used in your spreadsheet to each one individually.

  8. Unfortunately, personalized attachments isn't a supported feature yet, but it will be soon! Several users have asked for this, so it's likely that I'll build it.

  9. I added a followup today to a campaign I already sent. I set the days to 3 days after, and today is 4 days after my campaign, but I haven't seen any saved copy of the email sent and I haven't seen any reports about it. I originally sent my campaign at 2:47 pm. Will the followups send at the same time?
    thanks – wondering if my emails were sent or not.

  10. I have sent out some emails using GMass and had selected the follow ups to happen after 3, 5 and 7 days (emails were sent out on the 28th). No follow ups have been sent that I can tell even though everything I look at makes it look like they are set to go. Not really sure what went wrong.

  11. Hello. Question on the Automatic Follow up Feature. Stage one happens X days after the message was sent, Stage two reads after X days if "no reply"…is this X days after the initial send date or X days after stage one kicks in? Thanks for the help. Love Gmass!

  12. My gmail account got disabled by google after just one day of campaign, can i know reason for that? I can't mention my account here…

  13. I have an email campaign out right now with follow up emails that are specific to a type of person.

    I want to send out a new campaign and change the information that’s saved in the follow up sequences.

    If I change that information for the new campaign, will it affect the old campaign?

      1. The Auto Follow-ups automatically populate with whatever you used on your last campaign. It will not affect your previous campaign if you change that message for a new campaign. They are pre-filled for your convenience.

  14. in the automatic reply field, I don’t see a way for me to change the subject title for each follow up custom message. Why is this? I also notice you don’t allow for pictures to be added as you would allow on the first email going out? Am I missing something? Do you have a feature that allows me to do this that I’m not seeing?


    1. You can use the Manual Followup Tool to email recipients of a previously sent campaign: http://www.gmass.co/blog/new-feature-send-follow-up-mail-merge-campaigns-in-gmail/

      If the campaign is still in progress, then you can set Auto Followups by opening the draft in the GMass Scheduled label, setting the Auto Followups in the GMass Settings Box, and clicking the GMass button to save.

      In the future, to get the best support from our team, see: http://blog.gmass.co/2016/11/how-to-get-best-support-from-gmass-team.html

  15. Hello,

    Regarding timing of the emails.

    If my original email is sent on Tuesday, my follow up is sent two days later which would be Thursday…what about the second follow-up? Is the number of days from the original email or my follow-up email?


    Originial email: Tuesday
    First follow-up email: Thursday ( 2 days )
    Second follow-up: Following Monday ( So four days from the first follow-up or six days from the original email?)

  16. Hi, I just wanted to check-in on the questions of John on the 4th of April:


    Regarding timing of the emails.

    If my original email is sent on Tuesday, my follow up is sent two days later which would be Thursday…what about the second follow-up? Is the number of days from the original email or my follow-up email?

    Original email: Tuesday
    First follow-up email: Thursday ( 2 days )
    Second follow-up: Following Monday ( So four days from the first follow-up or six days from the original email?)

    Looking forward to receive feedback 🙂

  17. UPDATE

    There is some confusion around whether the number of days you specify for the auto follow-ups are from the ORIGINAL email or from the LAST email.

    From testing, I can verify that the dates are from the ORIGINAL email.

    So don’t do what I did and try to specify your dates based on the last email and piss all of your prospects off.

    If you want to set up an email follow-up sequence to email prospects once per week until you get a response, you would set it up like this:

    Original Email
    1st Auto Followup: 7 days
    2nd Auto Followup: 14 days
    3rd Auto Followup: 31 days

    Side note…if anyone from Gmass reads this, please recognize that this is a very unintuitive user experience — you guys would do REALLY well to make this more clear.

    Side note #2….it would be nice to add in a way to NOT send auto followups on weekend days (unless I missed that option somewhere).

    Hope this helps.

    1. Shit.

      so I put;

      1st Stage = 5 days
      2nd Stage = 5 days
      3rd Stage = 5 days

      So on the 5th I will send 3 follow up messages together?

      1. If you configure it that way, you will get an error when you hit the GMass button. Each Stage has to have a greater number than the previous Stage. The error will be something like:

        Stage 2 Days must be a number between 1 and 180 and greater than Stage 1’s Days. Uncheck the box to cancel this Stage

  18. If I set up an automatic follow up for a campaign with a customized email message. Then I start a 2nd campaign to different recipients. When I look at automatic follow up, the email text for the 1st campaign is listed there. If I change it, will I change the text for the 1st campaign? So the question is can you have different auto follow ups going at the same time?

    1. It won’t change the text for the first Campaign or any other scheduled Campaign.

      The Stages auto-populate with the Auto Followups you used for your most recent Campaign – this is for convenience only, and you can change them without affecting other Campaigns.

    1. You’d need to configure a Manual Followup Campaign to do that. Click the Manual Followup Tool (red @ symbol near your search bar), select the Campaign and Behavior you’d like, then click Compose. That will launch a new Compose Window with the recipients matching your selected Behavior.

  19. Hello:

    I’m using Gmass but not a Google Sheet. I’m directing my email to one individual (To Line), but copying two or three others (cc Line).

    Ideally, if anyone of them replied, the campaign would stop. However, the entire district uses the domain so I can’t apply the feature that causes them to stop when one individual with a domain replies.

    If one of the CC’d people responds will my campaign stop? This is my desire.

  20. I just set it up and sent 1 test message. So far so good. IF I DELETE THE COPIES IN MY SENT BOX< WILL AUTO FOLLOW UP WORK PROPERLY?

    1. Yes, auto follow-ups continue as it is based on the trigger you chose such as sending it if they didn’t reply, open, etc.

  21. Is there a way to create a template of the e-mail sequence of follow ups? Like choosing “my follow up sequence” would automatically set a pre-defined sequence of e-mails.

    Is that possible?

  22. Just wish to say the posting is outstanding. The clearly with your write-up is easily outstanding and I can tell you are the specialist about this niche.

  23. Having a problem with this. Even though people are responding, the system isn’t picking it up and sending them auto replies anyway.

    1. Hi Daniel,

      Please contact our support team through http://gmass.co/g/support. Please include the campaign ID of the campaign you’re referencing that you’re experiencing this issue with.

  24. Nice and excellent features. Hope you can tweak this to accommodate the alias email option of the send as address for the follow ups rather than sending the follow ups using default address. Thanks

  25. Why is it auto follow up emails were still sent even though the recipient already replied.

    Set up the follow up emails to XX days when there’s No Reply.

  26. Hi,

    I am facing the following issue with the auto follow-up:

    Suppose, I have sent the campaign email to a single person for two different campaigns (for example Mr.Jon Emailed for “Sub1” and “Sub2” 2 different campaigns). The moment I schedule an auto follow-up and send it. It doesn’t deliver correctly to the person. Eg., I want to send follow-ups for Sub1 and I have pitched Mr.Jon for both sub1 & sub2. The follow-ups are going in the wrong subject line.

    It goes in the wrong email thread thereby creating a lot of havoc.

    I hope it helps in understanding. A quick response will be highly appreciated.!
    Please help!

    1. Hi Swati,

      Please contact our support team through http://gmass.co/g/support so that we may assist you directly. Please include screenshots of the wrong replies being attached to the wrong email thread so we can help get this resolved.

  27. Does it work even if they have a system where they have a ticket opened say like for example ZENDESK they send you a separate email “Ticket has been created” and he answers the question but the reply will not be within the thread of the email conversation but in a separate email, how does that work?

  28. Hi,
    Does anyone know why, after I finish configuring all the followup messages (i.e. only 3), I cant get back to the top of the gmass configuration popup window to see the personalization options and such. The top of the popup window remains permanently out of view towards the top of my screen and nothing I do will allow the popup screen to move down to the point where I can see the top of it. Thanks

  29. Hi Ajay

    There wasn’t any Step By Step instruction to set-up this Auto Email Follow-up feature

    “The GMass Settings box, where you can configure auto follow-ups” – WHERE?

    “It’s easy to use, and you can try it right now using the standard follow-up language we’ve come up with. Just check the box next to each “stage” you want sent, make any adjustments to the timing and language, and hit the GMass button to send”.- HOW?

    Please show Step By Step how/what to Click first in the message Compose box

    Thank you

  30. Today i add the Ext. of GMASS, but the problem that i am facing is when i send a mail (that containing images also) , the images files doesn’t deliver to the recipient.

  31. One obvious question is “Does a follow-up email count towards the 50 emails/day max limit for a free account?” i.e. if I send out 50 emails each day for several days but they all have auto followups every 2 days, will the number of emails GMass can send / day reduce due to the auto follow-up emails.

  32. Can I add more Auto followup emails after I have setup 2 Auto Follow-up emails and are running ..

    Original Email Sent on Monday

    Auto followup Email 1: Tuesday

    Auto followup Email 2: Thursday

    On Friday I feel like adding 2 more
    Auto followup emails

    Can I simply go ahead and add them?

    I tried to do this and clicked on the Green SAVE button.. but Gmass doesn’t seem to sent the Email 3 out.

  33. If I set the limiter to “reply” and the recipient then sends a reply this means the follow-up campaign will automatically stop, correct?

    If yes, how long does the software take to cancel the auto-followups?

    1. To cancel your subscription, follow the directions here: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

  34. Hello- Info probably right in front of me but cannot find after 30 mins searching. How do I create and save a new “campaign”. I see in the advanced box an entry field labeled “friendly name”- choose a campaign name. I do not currently have the ability to save anything in this field. Ultimately my goal is to send the same automated responses to all emails contained within a specific campaign. Thank you for the help

    1. Hi Matt,

      To be able to send the same automated response, you can “save” the campaign to your account by sending it to your own email address. Then you’ll be able to choose it from the dropdown without manually writing in your responses for each campaign. This will also allow you to reuse the same content for follow-ups across multiple campaigns easier.

      So to summarize, you would first need to draft the email content, go in your GMass settings and set the friendly name, then send it via GMass to your own email address.

      If you’re adding a friendly name to an existing campaign that is ongoing, add your friendly name in the GMass settings box then click the GMass button to save.

  35. Hi, could you please check why people keep on receiving my followup emails, even though they already replied? I think there is an issue in my account. I already checked the point concerning the GmassReports/Replies label. Thank you very much

  36. Can I send a personalized follow up for those who opened on day 3


    Send a personalized follow up for those who did not reply on day 3

  37. I would like to send an auto response to those people who have CLICK. I can’t find where to do this. Please help. Thanks.

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  40. I’m trying to send emails with follow up set up for those who didn’t reply but I keep getting the error message below:

    “You can’t set auto follow-ups based on NO REPLY when using the Fast Sending option with an SMTP service”

    How can I resolve this?

    1. Hi Olu,

      You would need to disable the fast sending option in your GMass settings. Seen highlighted in this image: https://marvin-wordzen.tinytake.com/media/b15b18?filename=1570203620593_TinyTake04-10-2019-11-39-36.png

      Because sending fast skips logging emails in the “Sent Mail” folder, you can’t use reply-based auto follow-ups (such as No Reply) when this option is on. You can still use open and click-based auto follow-ups, but your auto follow-ups can’t be based on whether the recipient replies. This is because the primary way GMass detects whether a recipient has replied is by examining the “thread” of an email. Without the original sent email in your “Sent Mail” folder, replies can’t be “threaded”.

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