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You can now manually request a detailed campaign report

As a GMass user sending mail merge campaigns from your Gmail account, you are likely aware that campaign-level reports are sent to the [CAMPAIGNS] Label, which is a sub-Label of the GMass Reports Label. Campaign-level reports are updated every 10 minutes, as new campaign activity is recorded, like opens and clicks, however, if open-tracking is turned off, then a campaign report may never appear.

Therefore in certain situations, you may want to manually request a campaign report. These situations include:

  1. You haven’t received a particular campaign report, because you had open-tracking turned off.
  2. You have turned off GMass report notifications, in which case you will never receive a campaign report.
  3. You wish to see the campaign report for an old campaign that was sent before GMass campaign reports existed.
To request a campaign report on demand, follow these instructions:
I’ve set 552127 as the Subject, since that is the Campaign ID. After hitting the GMass button, my campaign report will be generated.
  1. Launch a new Compose window in Gmail.
  2. Set the To field to report@gmass.co.
  3. Enter the campaign ID of the campaign whose report you would like in the Subject field. If you do not know the campaign ID, you can find it in the email confirmation you received after the campaign finished sending. This email message will contain the campaign ID or a “Schedule ID”. Either ID is acceptable.
  4. Click the red GMass button. Do not click the Gmail Send button. You must click the red GMass button.
  5. Go to the [CAMPAIGNS] Label under GMass Reports and you will see your new report.
24 Comments
  1. Thanks for this!
    If I want to request many campaign reports, can I send the request in one email with the IDs separated by commas, or will I have to send them all in separate emails?

    1. Hi Lam,

      Could you take a screenshot of any error messages or notifications you’re receiving when processing your request your campaign report and send it to our support team, please?

  2. Hi Ajay, Can I export user activity data from all the campaigns from a particular gmass account? currently, I am using 4 gmass accounts.

    1. Hi Saurabh,

      Unfortunately, if you’re not on a Team Plan, you would have to log into each account to request for campaign reports for that particular account.

  3. I’ve tried manually requesting a campaign report, but it isn’t sending (nor have I received any automatic reports every 10 minutes). Suggestions?

    Campaign ID: 3130925
    Scheduled ID: 2031925

  4. How can I backtrack a campaign I do not have the number? Where can I request to have all the campaigns I already sent with campaign report numbers?

    1. Hi Maria,

      Campaign IDs can easily be found in your GMass reports -> [CAMPAIGNS] folder.

      You may also contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/

  5. Hi,

    In my click report shows 0 click, but all my receivers hit the link. Can anyone tell me why it’s not showing the correct report?

  6. Does this have the capability to see which specific email was clicked on? For example, I send a Campaign with a total of 3 emails: 1) Initial outreach, 2) the first auto-follow up, and 3) the second auto-follow up. Each email contains three different links. We’d like to see specific details about each of the three outreaches.

    Deeper in the example, lets say we’d hope most of our clients clicked on the 2nd email (our 1st auto follow-up). Can this report show us which clients are responding to which of the 3 mails the most? We’re wondering, are clients responding the most to the 1st, 2nd or 3rd outreach? And, when they do respond, which of the three links are they using the most in our outreaches? Can these reports show us this?

    I understand the Campaign in general reports which links are clicked, how many are opened, when and with the type of browser (All super helpful info). We’d like to see more detail as to which of our 3 outreaches gets the most activity. Any information would help.

    1. Hi Fabian,

      Yes, GMass can do those things. The way we track links is that any campaign email sent through GMass is converted to a tracking domain that is unique for that recipient and for that stage (initial outreach, 1st stage follow-ups, 2nd stage, etc). So for a single recipient, you would have multiple tracked links so you would know on a campaign level, who clicked on the link. You would also be able to download a CSV of those who’ve opened and those who have clicked the link for each stage of your email outreach.

      Just to summarize, each campaign (we keep the initial outrach and successive follow-ups as separate campaigns), you can see in the report how many for each stage/campaign opened, clicked, bounced, unsubscribed, did not open and replied. So you would have all the details per stage of your outreach to compare and contrast what is working, what’s not working, and get a better idea as to how each stage is performing. Here’s a more detailed look at what details are provided in your campaign reports (which applies to the initial outreach and succeeding follow-ups): https://www.gmass.co/blog/gmail-mail-merge-reports-and-analytics/

  7. Hi there, I sent my second GMass email (the first one went successfully). I can see that it’s in my ‘Sent Copies’ tab but I didn’t receive a ‘Campaign Report’, ‘Opens’ or ‘Clicks’ for the email and I didn’t receive a confirmation email that it was sent. Because I didn’t receive a confirmation email or Campaign Report, I’m not able to identify the Campaign ID to get a new report. I do have reporting set up as my first GMass email worked fine. Do you know what could be wrong here? I don’t want to have to resend the email.

      1. Hi Monika,

        We’ve responded to your ticket directly. Since you’re not sure which campaign it is you’re referencing due to having multiple campaigns with the same subject line, we’ve sent you a list of your most recent campaigns to help you isolate and request for a campaign report for the correct campaign.

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