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Conventional Wisdom on Email Timing is Evolving

A 2016 email marketing study concluded that Emails sent on Saturdays generate 60% higher-than-average conversion rates.

Wow! Everyone should start mailing on Saturdays, right?

Not necessarily.

email marketing
Think about your target. Are you emailing to businesses or consumers? Are your prospects senior citizens, or are they college students? Are you sending emails to “C” level executives or to small business owners?

Now, put yourself into the position of your target and ask “when would I be most likely to open an email if I were that person?

College students do over 80% of their internet activity on mobile devices and that’s something to keep in mind. They are not likely to read long-winded content and they are probably not receptive to emails on weekends when they’re engaged in social activities.
Mid-level management people will probably open their email at work during business hours. 

Early morning or after lunch might be the best time. “C” level executives may have their emails screened by an assistant and so you might want to slant the content for that possibility and deliver early morning during the work week.

Senior citizens? They have more time than people who work 40+ hours per week and they are looking for interesting content. You may want to avoid small type fonts for obvious reasons, and seniors generally wake up early so early morning might be an effective strategy.

A Brief Case Study

A software service marketed a new product to physicians and sent large quantities of mail on Tuesdays because that was the conventional wisdom at the time. The open rates were abysmal for the first few days but then they suddenly shot up on the weekends, especially Sunday.

Doctors simply do not have the time to open email during the work week when they’re occupied with exams, hospital rounds, or surgery. When the weekend comes and they have a few hours of free time they will often open their email.

Knowing what doctors had opened on Sunday but not converted, the sales team started a follow-up reminder campaign for the following Sunday morning so it email would be on top of their list. Opens, clicks, and conversions to sales all increased and the campaign achieved their goals!

When to Send?

The answer is to run tests. Fortunately GMass makes it easy to track clicks and opens in the Main Campaign Report. Run the report at various intervals and you will know who opened your emails and when. Here are a video and an article on that feature.


It can be a challenge to find the perfect combination, but try experimenting with different content, subject lines, and timing until you reach just the right combination. GMass is an excellent hands-on platform that is perfect for business owners and managers to use as they build and customize a successful marketing strategy!
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You can transfer your paid GMass subscription from one account to another, even if one account is a Gmail account and the other is a G Suite account..

Why would you want to transfer your subscription?

  1. Perhaps you accidentally subscribed the wrong account. Instead of canceling and re-subscribing, you can just transfer the subscription over.
  2. Maybe you misspelled your email address when you subscribed.
  3. Perhaps you entered a non-Google account, like a yahoo.com account or a hotmail.com account as the email address to subscribe.
  4. Maybe Google has deactivated the gmail.com account that you subscribed and so you no longer have access to it.
  5. Perhaps you changed your mind after subscribing, because you realized that a different Gmail account has a better reputation and more sending ability than the account you originally subscribed.
  6. Perhaps you are the leader of a Team Plan for your organization, and you want to transfer the ownership of the Team Plan to someone else, because you are leaving the organization.

How to transfer your GMass subscription

As of November 2020, you can now transfer your GMass paid subscription from one account to another through our web-based dashboard. If, however, the account that currently has the subscription is not a Google account that you can access, then you must use the “old way”.

New way

The account with the current subscription must exist to transfer it through the dashboard. If the account with the current subscription was misspelled or doesn’t exist, then you must use the old way.

Go to your account dashboard and log in if you’re not already logged in. Then click Settings at the top and My Account on the left, and then “Transfer Subscription.”

how to transfer your subscription

If the dashboard doesn’t work for you, you can still transfer your subscription the old way.

Old way

In this example, I’m about to transfer my paid GMass subscription from [email protected] to [email protected]. You can’t tell from the screenshot, but the account I’m logged into is [email protected].
  1. Log into the account that currently has the subscription. If you don’t have access to that Gmail account anymore, then log into the account that you would like to transfer the subscription to.
  2. Launch a new Compose window in Gmail.
  3. Set the To field to [email protected]. Do not hit the Send button.
  4. If you are currently logged into the account that has the subscription, then set the Subject to the Gmail account that you wish to transfer the GMass subscription to.If you don’t have access to the account that has the subscription and are instead logged into the account that you wish to transfer the subscription to, then you need to specify the account that already has the subscription. Set the Subject to “from:[email protected]” (without the quotes). For example, if you accidentally subscribed a hotmail.com or a yahoo.com address, log in to the account that you wish to have the subscription and use this method. Do not click the Send button. You must click the GMass button.

    This is how you transfer a subscription when you DON’T have access to the account that currently has the subscription but DO have access to the account you WISH to have the subscription. Here I’m transferring the subscription from [email protected] into the account I’m logged into, [email protected].
  5. Hit the main GMass button. Do not hit the Send button. Your subscription will be immediately transferred.

Important notes about transferring a subscription

  1. You can only transfer a subscription from an account with an active subscription to an account that is currently free. So if the account you’re trying to transfer the subscription to is already subscribed on its own or is part of a Team Plan, then the transfer will fail.
  2. A GMass account must exist for the account you wish to transfer the subscription TO. That means the Gmail account must exist, and it must already be connected to GMass for the GMass account to exist. If a GMass account doesn’t exist, create it first.
  3. It’s okay if the account that currently has the subscription does not exist. Only the account that you wish to have the subscription must exist as a Google account for a transfer to work.
  4. Subscription transfers work for Stripe and PayPal-based subscriptions.
  5. Once a subscription has been transferred away from a particular Gmail or G Suite account, it cannot be transferred back to that same account.
  6. A single subscription can only be transferred a maximum of five (5) times.
Ready to transform Gmail into an email marketing/cold email/mail merge tool?


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If you’ve previously subscribed to a paid GMass plan, at some point you may need to change or update the credit card associated with your account. This is how you do it.

As of November 2020, you can now change your credit card through our web-based dashboard.

New way

Just go to your account dashboard and log in if you’re not already logged in. Then click Settings at the top and My Account on the left, and then “Change Credit Card.”

change update credit card

If the dashboard doesn’t work for you, you can still update your credit card the old way.

Old way

1. Compose a new email in Gmail and set the To field to [email protected].

2. Type anything you wish for the Subject and Message.

3. Click the main GMass button. Do not click the Gmail Send button.

4. You’ll then get a link at the top of your screen to change your credit card. Click that link. You’ll be taken to a web page with a button to enter your new credit card.

Email marketing, cold email, and mail merge inside Gmail


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How to cancel your subscription to GMass’s mail merge tool depends on whether you subscribed with a credit card or PayPal.

Credit Card Subscriptions

Two ways to cancel a credit card-based subscription:

New Way:

Log in to our dashboard at https://gmass.co/dashboard with the account you subscribed. Then click Settings at the top, then Account at the left, and then the Cancel option.

Cancel subscription

 

Old Way:

First, you must have the GMass extension installed. If the GMass buttons aren’t showing up in your Gmail interface, then it’s not installed. You can install it from our homepage.

Then, log in to the Gmail account whose GMass subscription you wish to cancel. If you don’t have access to that Gmail account anymore, log in to ANY Gmail account that is connected to GMass.

1. Launch a regular Gmail Compose Window.

2. Set the To field to [email protected]Do not hit Send.

3. If you are logged into the Gmail account whose subscription you want to cancel, leave the Subject blank. Do not hit Send.

Leave the Subject blank if you’re logged into the Gmail account whose GMass subscription you want to cancel.

If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line.

Set the Subject to the address of the GMass subscription you want to cancel, if you’re not logged into that same Gmail account. Here, I’m logged into [email protected] but I’m cancelling the GMass subscription for [email protected].

4. Optionally, please tell us the reason for your cancellation in the Body of the email. This is optional. Do not hit Send.

5. Do not click the Gmail Send button. Click the GMass button. Your subscription will end immediately, but your account will remain on its plan until your paid period is up. So if you’re a monthly subscriber, you can still use GMass until the end of your monthly period. The same applies if you’re an annual subscriber. You will receive a message in your Inbox telling you when your account will be demoted to free status.

Important: Be sure to hit the red GMass button, and not the regular Gmail Send button, because [email protected] is not a real email address; it is a command. Hitting the regular Send button will result in a bounce. If you do not have the GMass button because you uninstalled the extension, you must re-install the GMass extension to cancel your subscription.

So that means: If you receive a message from Mail Delivery Subsystem saying “Delivery to the following recipient failed permanently: [email protected], ” then you have pressed the Gmail Send button. Try again, and be sure to hit the red GMass button.

Another note: It’s easiest if you’re logged into the Gmail account that has the GMass subscription you wish to cancel. But if you can’t log in to that account, you can log into ANY other Gmail account that is connected to GMass. We will then verify that the logged-in Gmail account has permission to cancel the subscription of the other account before the cancellation is final.

Last note: Uninstalling the GMass extension does not automatically cancel your subscription to GMass. Just like, if you remove the Netflix app from your mobile device, it doesn’t automatically cancel your Netflix subscription.

PayPal Subscriptions

If you paid with PayPal, you must log in to your PayPal account and cancel your GMass subscription from there. Your GMass account will be demoted to “free” account status within a few minutes after canceling. When you cancel a PayPal subscription to GMass, you do not get the unused time for the month or year. Your account will be demoted to “free” status right away and its limits will reset to the free account sending limits right away. With credit card subscriptions, you would get the unused time.

Bitcoin Subscriptions

If you paid with Bitcoin, your subscription already has a pre-determined life, and it will automatically cancel after your paid time has expired. Bitcoin transactions are one-time transactions and are not recurring.

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In case you didn’t know, you can easily add email addresses to your account’s Unsubscribe List in GMass.

With GMass’s unsubscribe management, any email addresses on your Unsubscribe List will be suppressed from your GMass campaigns. That means they will be eliminated from any campaign you send with the GMass button. Additionally, if you’re a Google Workspace user or on a Team plan, anyone on your domain or team who’s enabled Global Unsubscribes will have the addresses on your unsubscribe list suppressed in their campaigns.

Here’s how to manually edit your unsubscribe list.

How to Add or Remove Emails from Your GMass Unsubscribe List

Unsubscribe list management all takes place in the GMass dashboard. (You may remember the old method of adding and subtracting by sending emails to a specific GMass address. That method still works, and we’ll cover it later in this article, but the dashboard management is far more efficient.)

Head to your GMass dashboard. Click on the Settings, then go to the Unsubscribes section and click “Manage unsubscribed addresses.” Or, for a shortcut, just go directly to this link.

Unsubscribe add and remove in the GMass dashboard

How to add email addresses to your Unsubscribe List

Click the “Add unsubscribes” link at the bottom of your list of unsubscribed addresses in the GMass dashboard.

You’ll get a pop-up window where you can paste in email addresses to add to your unsubscribe list.

Add unsubscribes in your account

Type or paste in your list (with each email address on its own line), then click the “Add these unsubscribes” button.

Those addresses are now added to your list.

How to remove email addresses from your Unsubscribe List

To remove email addresses from your unsubscribe list, check the boxes next to each address. Then click the “Delete these emails” button.

Remove unsubscribed addresses

You can also select email addresses to remove in bulk by clicking the checkbox at the top of the column.

Check the box to unsubscribe allThen click the Delete these emails button to remove all the selected addresses from your unsubscribe list.

Unsubscribing an entire domain

You can also unsubscribe an entire domain. Follow the same instructions as above, but go to the “Manage unsubscribed domains” section in the dashboard.

Manage unsubscribed domains in the GMass dashboard

Then paste in the domains you want to add to your unsubscribe list.

Add domains to unsubscribe

You can also use this area of the dashboard to remove unsubscribed domains. Check the boxes next to those domains, then click the “Delete these domains” button to re-subscribe them.

Resubscribe a domain by checking the boxes

Once again, you can select all the checkboxes on screen by clicking the box at the top of the column.


If you’re curious, here’s even more information on unsubscribing domains.

The old method for adding and removing unsubscribes: Sending an email

Here’s the original GMass method for adding and removing emails from your unsubscribe list. To add/remove, you’d send a special email to a specific GMass address. This method still works if you want to use it; however, we recommend the dashboard method.

To add to your unsubscribe list via an email:

1. Launch a regular Gmail Compose Window.

2. Set the To field to [email protected].

3. Type anything you like in the Subject Line, so long as it’s not blank.

4. Paste in a list of email addresses to unsubscribe as the body of the message, with each email address on one line.

5. Click the red GMass button.

To remove addresses, follow the same instructions, but send the email to [email protected].

GMass Dashboard Unsubscribe Options: Ignore, Global, List-Unsubscribe

There are three other options in the Unsubscribes settings area of the GMass dashboard: Ignore unsubscribes, use global unsubscribes, and List-Unsubscribe header. Here’s a look at how to use all three.

Ignoring your unsubscribe list

It’s possible to ignore your unsubscribe list if, for whatever reason, you want to send an email to everyone on a list regardless of whether or not they’ve unsubscribed.

This is a global setting, not one on a campaign-by-campaign basis, so you need to turn it on or off in the GMass dashboard.

To ignore unsubscribes, check the “Ignore unsubscribes” box in the Unsubscribes section of the GMass dashboard settings.

Ignore unsubscribes

Using global unsubscribes across your Google Workspace domain

If you’re using GMass for teams or there are multiple people with your Google Workspace domain using GMass, you can share unsubscribe lists.

For instance, let’s say you cold email a contact and they unsubscribe. If your coworkers have global unsubscribes turned on, GMass will automatically suppress their future emails to that contact.

And if you have global unsubscribes turned on, GMass will suppress emails you send to addresses on the unsubscribe lists of everyone at your domain or on your team plan.

To turn on global unsubscribes, check the box next to “Use global unsubscribes” in the Unsubscribes section of the GMass dashboard settings.

Global unsubscribes

Adding a list-unsubscribe header to your emails

When you add the list-unsubscribe header to your emails, email clients like Gmail, Outlook, and Apple Mail will add an “Unsubscribe” link or message at the top of your emails. Basically, it makes it easier for people to unsubscribe — which can cut down on people marking your emails as spam and hurting your deliverability in the process.

To add list-unsubscribe headers to your emails, check the “List-Unsubscribe Header” box in the Unsubscribes area of the GMass dashboard settings.

Adding the list-unsubscribe headers

You can read lots more about the list-unsubscribe header in GMass in our article about the feature.

How to “Unsubscribe” an Address From One Specific Campaign

What do you do if you want to “unsubscribe” an address, multiple addresses, or a domain from a specific campaign — but you don’t want to add those addresses to your unsubscribe list? GMass’s campaign-specific suppression features can help.

As you’re creating your campaign in the Gmail compose window, open the GMass settings box and go to the Advanced section. There you’ll see the Suppression options.

Suppression settings in GMass

You have three different options here:

  • You can suppress emails to people who have been part of other specific past campaigns. Pick one or more campaigns by clicking into the “People in these campaigns” field and choosing the campaigns from the dropdown.
  • You can suppress emails to people at specific domains or email addresses. Type or paste the domains and/or email addresses into the “These domains and email addresses” field. Emails in the new campaign will not go out to those domains/contacts.
  • You can suppress emails to people you’ve recently emailed. Set the number of days in the “People I’ve emailed in the past n days” field.

These suppressions are the equivalent of “unsubscribing” someone just for one specific campaign. Those people will still be eligible to receive all of your other emails — and will not be added to your unsubscribe list.

Final Thoughts on Unsubscribing in GMass

GMass has sophisticated unsubscribe management features; ideally, you won’t have to think about unsubscribe management because GMass handles it all for you.

To learn more, check out our article on how to add an Unsubscribe Link to your mail merge campaigns in Gmail. Or read up on all of GMass’s unsubscribe management features.

Email marketing, cold email, and mail merge inside Gmail


Send incredible emails & automations and avoid the spam folder — all in one powerful but easy-to-learn tool


TRY GMASS FOR FREE

Download Chrome extension - 30 second install!
No credit card required
Love what you're reading? Get the latest email strategy and tips & stay in touch.
   


If you’ve sent a Gmail mail merge campaign with GMass and were notified that this error was generated while sending to your email addresses:

An Error occurred, but the error response could not be deserialized

you might be perplexed, since the error doesn’t provide any actionable information. This is an error that is generated by the Gmail API when GMass connects to your Gmail account to send your mail merge campaign. While there’s not much information available from Gmail as to the cause of this error, we’ve found that the usual cause is the user of large attachments or inline images.

Gmail states that emails can be up to 25MB in size, and GMass places a further size limit of 12MB per individual email message, but still, Gmail may generate this error even if you are under both of these limits. The solution is to simply reduce the size of your email, either by shrinking your inline images, host your images and refer to them relatively in your HTML code, or by reducing the size of or eliminating attachments.

This Stack Overflow article corroborates our theory about this error.

Ready to transform Gmail into an email marketing/cold email/mail merge tool?


Only GMass packs every email app into one tool — and brings it all into Gmail for you. Better emails. Tons of power. Easy to use.


TRY GMASS FOR FREE

Download Chrome extension - 30 second install!
No credit card required
Love what you're reading? Get the latest email strategy and tips & stay in touch.
   


Check out this just-released Growth Hacker TV video interview with Ajay Goel, the creator of GMass.

In this video, Ajay discusses the meteoric rise of GMass and the transition from a free service to a paid subscription service.

See why 99% of users say they’ve had their best deliverability ever with GMass


Email marketing, cold email, and mail merge all in one tool — that works inside Gmail


TRY GMASS FOR FREE

Download Chrome extension - 30 second install!
No credit card required
Love what you're reading? Get the latest email strategy and tips & stay in touch.
   


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