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How to get support

GMass is a low-cost, self-service system. We use Zendesk as our support ticketing system. We do not offer phone support or chat support. Before you submit a request, please try to find the answer yourself by vising our support portal or searching using the search field to the right. It’s powered by Google and only returns results related to GMass. For example, if you want to know how to edit your campaign, you would search “edit campaign”.

Here are some additional steps you can take to ensure the best possible GMass support.

Note that our support contact form (link below) has two premium pay-per-incident support options for urgent issues.

Please do:

  1. Make sure you specify the correct Gmail or G Suite account with which you’re using GMass and you need help. If you have multiple account with which you use GMass, specify the one most closely related to the issue.
  2. Attach screenshots and videos where applicable to illustrate the issue. Both Windows and Mac computers have keyboard shortcuts to capture your screen. If you want to get fancy, you can use a tool like Snagit to capture your screen and annotate it. And if you want to make a video demonstrating an issue, you can use the free version of Screencastify.
  3. If your question has to do with a specific campaign, include the campaign ID in your request.
  4. GMass is deeply integrated with Google Sheets. If your issue concerns a specific campaign connected to a Sheet, like personalization or conditional content issues, you can expedite our ability to help you by sharing your Sheet in advance with [email protected].

Please don’t:

  1. Please do not email team members directly for new requests. This can either result in no response or a severely lower response time (a month or more), since the team member has to first notice the email, and then has to turn the email message into a support ticket. In most cases, emails sent directly to team members asking for support are missed or discarded.
  2. Do not respond to mass emails from GMass staff announcing new features asking for account-specific support.
  3. Do not contact us on Facebook, Twitter, or LinkedIn with a support request. Your messages will be read but not responded to. You can contact us on social media with a comment, complaint, or compliment but if you want a question answered, then contact us using the form below.
  4. Usually a support requested can be answered by a blog post. Please do not be offended if your support question is responded to with a simple link to a blog post rather than a complete sentence. We use Chrome’s link to fragment feature to link you to the exact text inside a blog post that answers your question.
  5. Do not respond to an old support ticket from a long time ago introducing a new issue unrelated to the previous issue. Instead, create a new ticket by sending a new email to our support address, given below.
  6. Do not comment on a blog post, including this one, and expect a timely response. Blog comments are read, but a blog doesn’t make a good environment from which to provide thorough technical support.

Common questions and answers

  1. To cancel a campaign, read this article.
  2. To stop other types of GMass emails from sending, read this article.
  3. To cancel a paid subscription, follow these instructions.
  4. If your emails are bouncing because with a “You have exceeded your limit” message, read this first.
  5. If you are trying to cancel a GMass subscription or request a tracking domain or do anything that requires an @gmass.co command in the To field, and you get a bounce, it’s because you hit the Send button when you were supposed to hit the GMass button. Please do not contact us to tell us that an email to an @gmass.co address bounced.

External support options

Both Fiverr and Upwork have over 50 freelancers each that list GMass as a skill.

Contact us with the support form

The support form is here.

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1,457 Comments

          1. Hi Bryant,

            Sorry, you feel that way but upon checking, your account, according to Google, is a new account. The reason why your emails bounced is not anything to do with GMass but is due to Google’s filters being triggered. Since your account is fairly new and more than likely has not sent multiple emails in a short period of time, Google has deemed it necessary to lower your sending limit. This limit is imposed and enforced by Google, not GMass, and since GMass sends campaign emails via Google servers then it is a limit that must be observed unless you connect a third-party SMTP service to circumvent that imposed limit.

      2. I just sign up for your product but I did not receive any email with you product information. you guys did not send me anything after i paid. need help please?????????

        Reply

        1. did you get this sorted Ely i have same problem it is fucking annoying, its still making me use free software

          Reply

      3. Hi Maya. I’m having very difficult time connecting my gsuite-gmass account to the smtp tool for sendgrid for mass emails. The Gmass smtp tool does not recognize my regular sendgrid user/password. I’ve tried both regular and translation. It just does not recognize my information.

        Your help is appreciated.
        Bob Driscoll thanks [email protected] [email protected]

        Reply

        1. Hi Bob,

          Can you send us an email on the email address found in the article above so we can assist you directly?

          Reply

          1. Hello Marvin,

            i want to transfer my paid gmass id to my another id so please share me id so sending mail .

            Thanks,
            Ankit Parekh

          2. I followed the instructions, used the gmass button,received warning message to not leave subject line blank

          3. Marvin I’ve sent a number of email responses on an issue
            This is Jordan Johnson with an unrelated but major Support issue:

            I’ve been having going on 3 and 1/2 weeks now. AJay responded once with a specific and potential solution but I have not heard back. Please at least look into this and respond to my support email(s). Thank you sir!!!

          4. Hi Mavin,

            I transferred my G-Mass account to my G-suite account but I not able to send any emails as my daily quota is reached and considering i have a GMass on Guite and i also cant see the settings for the SMTP for sendergrid.

            You help will be really appreciated. I can’t even email out now.

          5. Hi

            I have subscribed a premium account and i haven’t recieved the license yet.

            Please send me the key as soon as possible.

            regards

          6. Hi! I literally could not send any email through my gmail because of Gmass. How do I fix this? Is this just a one-day thing?

            Our problem now is we couldn’t respond to our clients and it’s imperative that we respond to them ASAP… Please help

          7. Hi Sheena,

            Upon checking, it appears that your account is hitting against its Google-imposed sending limit. Please note that this limit is imposed and enforced by Google. What we could recommend is to limit the total number of emails you allow GMass so that you would still have an allowance to send out your replies.

          8. Hi, Marvin
            I am using Gmass paid subscription. my Gmail address is [email protected]. Recently I am facing a problem when I send the campaign I can see only open rate but not see the click rate I also know some of my subscribers click the attached link which is used in the email body. Please see the campaign
            Campaign ID: 8972351 | Scheduled ID: 6918200
            Campaign ID: 8972704 | Scheduled ID: 6918549
            and help me to solve the issue. Waiting for your replay

          9. Hi Rayan,

            Based on your campaign, it looks like the URL and the anchor text of the campaign are the same. Please note that when you have the actual URL in a link’s anchor text, the link will not be tracked. Please see https://www.gmass.co/blog/weve-changed-how-click-tracking-works-to-avoid-false-phishing-detection/#post-376:~:text=skips%20tracking%20on%20links%20where%20the%20anchor%20text%20itself%20is%20a%20URL%20rather%20than%20a%20word%20or%20a%20phrase

        2. Hi MAYA,
          Finally. I got a connection to sendgrid with the smtp tool. I didn’t get an email confirming it yet, but it this the only thing i need to do for sendgrid, am I set up to send through sendgrid? Do I have to connect everytime I want to send out an email? Thanks for everything. bob

          Reply

          1. hI Everyone.

            My authentication went through and I received a confirmation by email so all I need is to connect to sendgrid. Any help is appreciated. I received an email from you guys but I can’t find it . Sorry. Your help is appreciated hooking up with sendgrid. Bob

        3. I have purchase 19.95dollar pack from gmass.
          They are allowing me to send only 490mails per day.
          This very less limit in this price.
          And how can I get my SMTP setting.
          I had tried so many times.
          But it’s not working

          Reply

          1. Hi Vivek,

            Your email address is a free Gmail account. Please note that Gmail accounts are limited to sending a maximum of 500 emails per day. This is not a GMass limitation but a limit imposed and enforced by Google.

      4. I subscribed now but after that, they show me I can’t send emails because i reach the limit tell me why and how to solve the problem

        Reply

        1. Hi Deepak,

          Please contact our support team directly so we can assist you. Please use the email address found above.

          Reply

          1. Hello,

            I have been trying to contact you for more than a month now because I have cancelled my subscription and I am still being charged every month.

            I can give you more information to help you solve this situation. Please contact me at this address: [email protected]

            Thank you for answering me quickly!

          2. Hi Clément,

            We’ve responded to your ticket 45440 last Tuesday regarding the subscription that was still active. Since your ticket to our helpdesk originated from a previously subscribed email address, we did a reverse lookup to find any associated active subscriptions that used the same card.

            We’ve sent you a response to the email address you used to email our helpdesk (hello@clement******.**) stating that the active subscription that you had was under mathilde@my-re********.com and that we have processed the cancellation for the subscription. We also double-checked and you no longer have any active subscriptions associated with the card used for your previous subscriptions.

      5. Hi Maya Quijada,

        That link on how to cancel gmass subscription only works the user still have the gmass button in the Gmail Compose email. What if the user do not have the button anymore like me after I uninstall my gmass on my gmail.

        Thanks….

        Reply

      6. what if you no longer are being shown the Grass button but are still getting charged for the account? i have been trying to cancel but it doesn’t show me the Grass button. The only one I do have is the regular send button.

        Reply

        1. Hi Tony,

          You can email our support team to cancel for you. Please send our support team an email to the email address mentioned in the article above.

          Reply

      7. Hi there,

        I have sent emails to your support team but no response.

        Where can I receive chat or phone support?

        Who can I email? I have a few questions now that I have been using the service for a few days.

        Thanks

        Reply

        1. Marvin,

          How can I contact support?

          I followed the instructions from the article and still no response.

          Gmail suspended my account when I tried exceeding 500 emails/day using your tool.

          Thanks

          Reply

          1. Hi Matthew,

            Upon checking, we’re not showing any tickets from the Gmail address you used for this comment. Could you provide us with the email address you’ve sent your ticket from or if you have it, the ticket number which should have been automatically sent to you when the ticket was created?

          2. I just entered the email I sent the request from- I am using a different address for my gmass account. Thanks!

          3. Hi Matthew,

            If your ticket has not been responded to, could you please reply to this comment using the same email address you’re using with GMass? This way I can respond to you directly.

          4. Hi Marvin,

            Thanks for getting back to me. That email is not currently active ([email protected]) because Google has shut it down.

            I’m not sure if I set up SMTP with SendGrid correctly or not but I was able to send roughly 500 emails per day. I initially reached out to see how to set it up for more, but google shut the account down.

            If you could email *****@gmail.com , that would be the best way to communicate.

            Thanks!

        2. Hi Marvin,

          The email address for gmass has been suspended by Google ([email protected])

          I am not sure if I set up the SMTP properly with SendGrid or not but the account was sending around 500 emails per day with gmass. I initially reached out to your company about increasing this amount but got no response. Google flagged my account after a few days and I am now unable to access the account even though I am still paying for your service.

          Can you please email me at *********@gmail.com ? That is probably the best method of communication. I’ve tried posting this already but its getting removed.

          Thanks!

          Reply

      8. Dear sir/madam i subscribed minimal plan so how many mail i can send a day and help me to send maximum mail a day

        Reply

        1. Hi Nimesh,

          The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

          There’s some more information about these limits here:
          https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

          You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/

          Reply

    2. Please cacel my gmass asap. I just found it had been paid for at three montsh without any notification to me! I don’t want to use Gmass anymore, have you already stole all my credit card information? Please return my money back first then I’ll log off this card. Jesus!

      Reply

      1. Marvin,

        I have replied twice above about my account but the comments keeps being removed, not sure why.

        The email I was using with Gmass was ********@gmail.com but it has been suspended by google.

        PLEASE EMAIL ME ASAP using ********[email protected]

        This is my third time trying to respond to you on here and I pay monthly for your tool

        Reply

    3. Please cancel my gmass asap. I just found it had been paid for at three montsh without any notification to me! I don’t want to use Gmass anymore, have you already stole all my credit card information? Please return my money back first then I’ll log off this card. Jesus!

      Reply

          1. Hi Jason,

            GMass does not have a password as each subscription will only work on its assigned email address.

        2. [email protected]
          it does not work this email I need a correction on my account I paid 12.95 and doent allowed me to send but 20 emails please let me know what to do the email I joined with is [email protected]
          Thank you for your help.

          I can not send emails to support because it s not a good account.

          Thanks

          Reply

          1. Hi Cecilia,

            We’ve addressed your concern through your ticket submitted. If you have further inquiries or need assistance, Please contact our support team through http://gmass.co/g/support

          2. Hello,

            I just sign up for your product and I can sent email out not even 1 email is delivering what going on here

            My card has been charge and our company email will not even work again to send out email since we install your service

            we ran your test and it did not even receive 1 single mail to show us if our email was spam or not

            We need to resolve this before monday so I don’t lose my job

        3. Why do I keep getting annoying follow up emails fro Gmass months after I cancelled the service? Please STOP THE EMAILS. I have trid to unsubscibe for months.

          Reply

          1. Hi Larry,

            Please contact our support team through http://gmass.co/g/support and we’ll make sure that you’re removed from our mailing list.

          2. Hi Larry,

            Upon checking, this email address (linked to this comment) should not be receiving follow-up emails from GMass. If you’re receiving from a different address, Please contact our support team through http://gmass.co/g/support to have your email removed from our mailing list.

        4. Hi Sarah your cancelation feature does not work i am having the same problem.
          I unsubscribed when i was still using the gmail account i used for gmass but now i am still being charged, totaly unacceptable.

          Gmass should get a better system to unsubscribe and cancel because i don’t have a big red button on this account and the one i used with gmass i had to delete because it was compromised by a hacker

          Reply

        5. Hi Maya your cancelation feature does not work i am having the same problem.
          I unsubscribed when i was still using the gmail account i used for gmass but now i am still being charged, totaly unacceptable.

          Gmass should get a better system to unsubscribe and cancel because i don’t have a big red button on this account and the one i used with gmass i had to delete because it was compromised by a hacker

          Reply

          1. Hi Nico,

            You did not follow the directions as indicated in the cancelation instructions. Clicking the Gmail button in place of the GMass button is not an alternative to the correct process.

            You are receiving the notification from Gmail that the subject line cannot be empty because you’re clicking on the Gmail button. As per Gmail, you cannot send an email with a blank subject. But when you click on the GMass button, you are not sending an email but a command to GMass whose action is dependent on the address in the TO field. ([email protected], [email protected], etc)

            We have outlined how to cancel your subscription from a different account which is also in the cancelation instructions sent to you on October 3. These same instructions were also sent to you in your welcome email when you first subscribed.

        6. Hello,

          I have been trying to contact you for more than a month now because I have cancelled my subscription and I am still being charged every month.

          I can give you more information to help you solve this situation. Please contact me at this address: [email protected]

          Thank you for answering me quickly!

          Reply

          1. Hi Clément,

            We’ve responded to your ticket 45440 last Tuesday regarding the subscription that was still active. Since your ticket to our helpdesk originated from a previously subscribed email address, we did a reverse lookup to find any associated active subscriptions that used the same card.

            We’ve sent you a response to the email address you used to email our helpdesk (hello@clement******.**) stating that the active subscription that you had was under mathilde@my-re********.com and that we have processed the cancellation for the subscription. We also double-checked and you no longer have any active subscriptions associated with the card used for your previous subscriptions.

    4. i followed the step by step to cancel and both emails bounced back. I also cannot find a number to call. I used the free trial (didn’t track) never agreed to continue the service even unsubscribe yet I am still paying monthly.
      Please get this rectified ASAP!

      Reply

      1. Hi Shawtelle,

        If you’re receiving an email bounce, that’s because you may have inadvertently clicked on the wrong button (the send button instead of the GMass button). Clicking the send button sends an email whereas clicking the GMass button sends a command.

        Reply

        1. PLEASE HELP ME DELETE MY GMASS ASAP. I don’t know what account it’s linked too. Please contact me at [email protected]. It’s been charging me for 3 months and I don’t use the product. I want my money back. WHY DO YOU GUYS MAKE IT SO DIFFICULT TO CANCEL. IF YOU BELIEVE IN THE PRODUCT THEN MAKE IT EASIER FOR PEOPLE.

          Reply

          1. Hi Kofi,

            I’ve responded to your ticket directly. Please note that removing or uninstalling the GMass extension does not cancel your subscription. Since GMass doesn’t monitor its users, subscriptions are not automatically canceled if it’s not used. It’s the same as most SaaS. Kind of like Netflix, even if you don’t use your subscription, your subscription continues until you cancel. That is the same as GMass.

            Cancelation is very simple, given that you still have access to the account you wish to cancel. It’s as simple as sending an email to [email protected] but using the GMass button instead of the regular send button. If not, then you could contact our support team when you want to cancel your subscription and we’ll be more than happy to assist you in doing so.

    5. I get the same thing when I press the Gmass button. It’s a fraud. I have tons of message failed to send error that keep coming after a month of sending my first message.

      Reply

      1. If you’re encountering a bounce notification that the email to [email protected] has bounced, this is because you’ve inadvertently clicked on the regular send button.

        When using an address that ends with @gmass.co with the red GMass button, it does not actually send an email but is processed as an action. In this case, [email protected] should not be sent as an email because when using that address in tandem with the GMass button, it sends a cancelation action on the account where it was processed.

        If you’re having issues with cancelling an account, you may also contact us directly in the email address in the article above so we can assist you.

        Reply

    6. Guys, I have subscribed, but still using the free version. Can you please solve the issua ASAP.
      Second, I haven’t receive the refund, can you please do that as well?

      Reply

    7. Hello, I have canceled all the campaigns as your video suggested and for some reason, campaigns are still going out. People have complained that they are getting emails like 21 times. Please stop all campaigns from [email protected].

      Reply

      1. Hi Eric,

        Please cancel the auto follow-ups for your campaigns which can be found in your GMass Auto Follow-up label.

        Reply

    8. This system has blocked my email address from prospects that have signed up from my ads that cost my $$$$ to get. Now I have paid to be blocked. Does this system work? There’s no value in getting permanently blocked from prospects.

      Reply

      1. Hi Isaac,

        The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

        There’s some more information about these limits here:
        https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )  

        You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ ( https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ )  

        Reply

    9. My account was cancelled due to a report of my account(business account) as spam. Can you cancel the subscription premium payment? The subscription fee was deducted to my account yet I can not use it. I”m still waiting for it to be unlocked. However, it has been 17days since it was locked. Can you refund the money you deducted? The account is [email protected]

      Please help me resolve my case. Hoping for your fast reply.

      Reply

      1. Hi Mary Ann,

        Please contact our support team directly using the email in the above article as we would need to verify ownership prior to making any account-related changes.

        Reply

        1. Can I use my GMass account on other computers (same email addresses)? If so, how do add it on that device?

          Reply

    10. I had around 8-9 emails under different domains where I just deleted the domain and gsuite account but forgot to unsubscribe from Gmass before deleting the domains and gsuite.

      Will there be auto recurring charge monthly if i forgot to do that ?

      Please let me know asap.

      Reply

    11. I am unable to send emails through gmass. It is saying all emails are blocked because of abuse. Not sure what it is talking about. Please set this right.

      As much as I like the GMass product, its support has been notorious. They say enjoy while it is working. Tough luck with issues if you land into.

      Reply

    13. My email is even rolling over after 24 hrs it keeps saying me to wait. The support staff keeps rounding me for this email to that email.

      Reply

      1. Hi Jomark,

        Upon checking, there is no subscription under [email protected]. You have a subscription that was canceled March 23, 2021. You mentioned that you canceled last month, however, PayPal’s record says otherwise.

        The charges continued because the subscription was not canceled until March 23, 2021 at 3:30:22 AM PDT. If you’re stating that you canceled your subscription, then we recommend contacting PayPal support to assist you.

        Here is PayPal’s records of your manual cancellation this past March 23, 2021.
        https://marvin-wordzen.tinytake.com/media/fa09d0?filename=1616976788199_TinyTake29-03-2021-08-12-38.png

        Reply

    19. I am unable to down load gmass . I have Chrome cast ,
      Your website says unable to click the download button because I don’t have chrome . I do have chrome .
      Now what I need gmass

      Reply

      1. Hi Joe,

        At this time, Chromecast is not currently supported. You would need Chrome installed on either a PC, Mac, or Linux systems to utilize the features of GMass.

        Reply

    20. Hello,

      “Uh oh, something went wrong. Here is the detailed error: General Exception The account [email protected] has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.”

      But I don’t have a Paypal account. Please help

      Reply

  2. We are considering your services: already use classic gmail with chrome.

    Do you have to build a new mass email list every time you want to send out a mass email

    or can I put the emails for all of our clients (just over 1000 working emails) into a build created once and then use that same list for each new mass email?

    If I can only build the list one time, can that list then be edited for whenever a stray email is no longer valid?

    Reply

      1. Hi Ajay,

        Why you and your team do not respond when we want to ask the refund our subscriptions???, I need specific answer how to refund the payments.

        Thanks

        Reply

      2. i have subscribed gmass for [email protected] but when i cancelling the subscription it is showing error that doesnot have permission to cancel the subscription from this account this account is mapped in my gmail id jaspreen.sethi1@gmail can you please help me to cancel the subscription so that i can buy subscription on other gmail account.

        Reply

          3. please cancel my membership

            I had a free trial a few years back and I did not authorize a paid account.

            You put a $129 charge on my card, and I need it refunded ASAP . I have not used your services beyond the free trial

            Mary C Pugh . 203 434 5038
            remove the charge on AMEX ending 3004

          4. Hi Mary,

            Your subscription to GMass has been canceled as requested. A refund has also been issued. Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.

          5. please cancel my membership

            I had a free trial a year back and I tried cancelling my service. I have already sent another email and still nothing.

            Gmass keeps charging my card, and I need it refunded ASAP. I have not used your services beyond the free trial.

            Bettina Hernandez
            2103632045 or 2108162388
            remove the card ending in 2425

        1. Hi Kashif,

          We’ve responded to your numerous inquiries. Since you’ve signed up the incorrect account and processing a refund request from another account, our system will not recognize that you are the same person thus erroring out – you would need to request for a refund using our refund process from the account that has the subscription. We’ve responded to your request as to how to which email address you subscribed to GMass, how to transfer it, as well as how to cancel and request for a refund.

          Reply

      4. good morning I have a problem in sending emails with bcc every mail I sent not accepted by g mass plz reply as soon as possible

        Reply

      5. I need to use the search email function to obtain all the “chemical manufacturers in MS”. It will find many Chemical manufacturers. Next, I use the red magnifier to pull the items more specific in my Gmail search to the “to” field of my email. Let’s say it contains 500 returns on my search and each one is nicely packaged into a smal box in the “to” field. Question: In order to make this softare work, I understand you must place these items into a google spreadsheet in order to populate the specific columns when we send GMass. We cannot find a way to place these in a spreadsheet. Can you assist?

        Reply

  3. I have been trying to use GMass and I am having problem with the Personalization.

    I use a google spreadsheet with 2 columns: Email, FirstName – and the first name becomes blank when sent (instead of entering the name).

    Reply

  4. Hi GMass Team

    I have paid charges/subscribed approx 20 days ago but still my account comes/showing Trial Version which make unable to send More then 50 mail per day.

    I have not received any particular link [if there] from your side to activate my paid account.

    Please do the needful.

    Thank you
    Regards:
    Vivek Sharma

    Reply

    1. I believe we have already handled this issue via our support system – if this problem is still not resolved, Please contact our support team through http://gmass.co/g/support Thanks!

      Reply

  5. I keep unsubscribing from your emails and they keep coming. I guess I’ll just mark them as spam and report you to gmail.

    Reply

      1. Is my cheating on me I really think so but I need proof just for me she tells me that she never and i have no proff of it yes I really like to see what happens then I
        will be able to show her
        Thanks very much

        Reply

      3. Hi Google Team,

        Its a great news that you have started GMASS email services.

        I have few queries so please resolve the same.

        1) If i want GMASS Service to be used for mass mailing so will my account will be blocked incase if my bounce rate is high and is there any limit to send emails per day / month in a plan.

        2) Will it deliver to inbox or will be directed to spam / promotions.

        Please let me know regarding the same on my email id [email protected]

        Reply

        1. Hi Vishnu,

          GMass is not associated with Google but is a separate company altogether. GMass is an extension for Gmail which is a Google product.

          Regarding your questions, please see our answers below:

          1a. Your email account will not be blocked in case of high bounce rates. Google’s discretion on blocking an account is based on if you violate their terms of services. The basic rule to prevent your account from getting suspended is to not violate Google’s Terms of Service. http://www.google.com/intl/en/policies/terms/

          1b. GMass itself doesn’t impose any limits, but Gmail imposes a limit of 2,000 sent emails/day for trusted Google Apps users, and 500 emails/day for other users. There are other factors that determine sending limits too, such as the age and reputation of your Gmail account. GMass allows you to artificially break those limits by distributing your emails over multiple days if your campaign exceeds your account’s daily limits. For detailed information on Gmail sending limits, see: https://support.google.com/a/answer/166852?hl=en

          2. Deliverability to inbox is dependent on a number of factors. With GMass your emails are sent from Gmail’s servers from your Gmail or Google Apps account. You’ll see all sent messages in your “Sent Mail” folder, just like you would a regular email. The benefit of this is that you get to take advantage of Gmail’s sending reputation. You will likely see higher open-rates than you’ve ever seen before with any other email marketing system since your emails would be sent directly from Gmail.

          Reply

          1. How many emails we can send per day as i am looking this for email marketing my requirement is 1500-2000 emails per day
            Thanks for your prompt reply Marvin Quinsaat

            [email protected]

          2. Hi Vishnu,

            Although Google Apps accounts are officially limited to 2,000 emails per day whilst Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
             
            There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

            If you’re looking to send beyond your Google imposed limits which differs from account to account, we recommend using an SMTP service such as SendGrid. When using an SMTP service, Google limits do not apply so you can send virtually an unlimited number of emails per day – depending on your subscribed plan for that SMTP service.

          3. Marvin: Thank you for the advice. I would like to know or have you advise me how to cancel G Mass from my google account. I went on LINE AND could notfind the support guide line. So where is it.

  7. GMass is free for a limited time?
    or it can be used as free-trial for a long time ( without all the ‘special features’ like sending more that 50 mails) ??

    Reply

    1. You can use the free version of GMass to send up to 50 emails per rolling 24 hours. There is no other time limit or trial period on free accounts.

      Reply

      1. Is my cheating on me I really think so but I need proof just for me she tells me that she never and i have no proff of it yes I really like to see what happens then I
        will be able to show her
        Thanks very much

        Reply

      2. Hi,

        I am currently a free user with a limit of 50 emails per day. I need to understand whether replies from auto-follow-ups or blocking auto-follow-ups for recipients free up usage under the 50 day limit.

        Let’s say I am running a campaign with 50 recipients on a Monday with weekly auto-follow-ups.

        I then get replies from 10 and decide to block auto-follow-ups for another 10, but the campaign is still live for 30 recipients weekly on Mondays.

        1. Does this mean that even though the campaign sends an auto-follow up to 30 people on Monday, I can still use GMASS to send 20 new emails (within 50 limit) on that day?

        2. Further, can I break this 20 allocation up into 2 campaigns of 10 emails each with the freed up usage?

        Apologies for the long query, but I wanted a clear answer.

        Thanks,
        V

        Reply

        1. Hi V,

          The free version’s usage limit of sending a maximum of 50 emails per rolling 24 hours includes any email sent via GMass. This includes both the initial emails and any follow-ups. So in your case, if you’re sending a campaign of 50 emails on Monday with weekly follow-ups to be sent the following Monday, then that next Monday, if the follow-up stage sends 30 emails then you can only send up to 20 more emails (given that you haven’t sent any emails in the last 24 hours).

          It also does not matter how many batches you break your remaining allocation as the limit is based on the total number of emails, not batches.

          Reply

  8. Hello!!whenver im trying to make the payment through my debit card or paypal assccount in order to subscribe for gmass..its showing the error action with the message..you cannot make the action with the debit card you have selected please select other debit card…

    Reply

  10. Hii

    I used to send only 20 emails a day through Gmass but most of the time my emails get bounce and also getting blocked.

    Can you plz tell me solution of this problem

    Reply

  11. We also have a few confusions. Please advice:
    Are you sure all the mails will be sent from our registered mail id and get properly delivered to inbox and they wont be going to spam.
    What is the Auto Follow up feature mentioned in premium? I would also like to know about Gsuite.
    Is this a service from google?

    How shall we proceed? We are looking forward for a one year subscription.

    Please revert with your comments.

    Thank you

    Reply

    1. 1. We can’t give you a 100% guarantee that emails won’t go to Spam, but if you follow our guidelines and aren’t sending spam, you have a high chance of getting to the Inbox.

      2. The auto follow-up feature is this: https://www.gmass.co/blog/new-feature-automatic-follow-up-emails-until-you-get-a-reply/

      3. G Suite is a service that allows you to run your company’s email, using your company’s domain, on Gmail.

      You can subscribe here: gmass.co/pricing

      Reply

      1. I am trying to get an answer to my question and am not sure who or how to reach support. The e-mail address that I am using is [email protected]. However, this is not a recognized e-mail address by Gmail and it won’t let me send it to you.

        My question is:

        Is there a way to download the campaign reports into a google sheets format? This is how I prefer to view/use the campaign data. It appears as if the only download the data is using MS Office.

        Reply

        1. Hi Joseph,

          You can download the CSV from your campaign reports. Once downloaded, you can directly upload these files to your Google Drive which you can open using Google Sheets.

          Reply

    1. You can always add GMass to as many accounts as you like, but subscriptions are PER Gmail account. However, if you have alias addresses tied to a Gmail account, then you still only need one subscription to email from the various aliases.

      Reply

  14. Hi I have subscribed to gmass from one of my accounts and now I have also paid to have gsuit but I when I send from gsuit I am asked to pay for gmass again. Do I need to transfer the gmass account to the gsuit account?

    Reply

  15. Hello,

    I just noticed an email that I sent to 1 person was actually returning an “email opened notification” by the recipient’s email address when in fact, I opened the email from my sent folder and refreshed. it. At first, I thought it was just a coincidence, but after completing a test of opening the email from the sent folder, the same amount of email notifications returned as how many times I opened it myself. Now I am not sure if this person actually ever read the email I sent. This is a definite reason I would not want to upgrade and pay.

    Reply

  16. Hi, After a repeated attempt of subscribing I don’t know where the things are going wrong. On the screen I can see the credit card has been updated but when I am looking at the invoices the status is not paid. It happened in 3 to 4 attempts. Kindly look after it.

    Reply

  17. Good afternoon,

    please i subscribe to gmass yesterday and i couldn’t able to send my bulk email again. all i received was Your GMass request failed. Error details: All GMass functions have been disabled due to abuse. what can i do please to get me back on my Gmass subscription.

    Many thanks

    Reply

        1. Hi Derick,

          Please note that we have limited coverage on weekends which is why our response was delayed until today. We have, however, responded to your ticket.

          Reply

  20. Hi,

    This question is not related to Gmass. But I used to know how to set Gmail as an autoresponder.

    I lost the message where I saved it.

    Could you point me to where I can get the information.

    Thanks.

    Nat.

    Reply

  21. I signed up for GMass and paid the fees with my Credit card. You system said it was accepted. I tried to use gmass and it wants me to sign up and pay again. First I don’t like paying for an email but when I do have to pay, I certainly don’t intend to pay twice.

    Reply

    1. A GMass subscription is per Gmail or G Suite address. Is it possible you were signed into a different email address than the one you subscribed?

      Please contact our support team through http://gmass.co/g/support if you’re still having issues using your subscription.

      Reply

  22. Hi I need to know the maximum emails can I send daily once I buy the paid account for $12.95/mo.

    Thank You

    Reply

    1. Your GMass account or plan does not affect your sending limit. The sending limit is something that is enforced by Gmail. According to Google, regular Gmail accounts are officially limited to 500 emails/day, while Google Apps accounts are limited to 2,000.

      There’s some more information about these limits here: 
      http://blog.gmass.co/2016/08/how-many-emails-can-you-really-send-with-gmail-and-gmass/

      However, also see: https://www.gmass.co/blog/unlimited-mail-merge-campaigns-gmail/ for an option to avoid those sending limits altogether.

      Reply

  23. I tried paying for 12.99 USD, but my card was declined and the mail said you tried to charge 19.95 USD. How is it possible?

    Reply

    1. You’re likely trying to subscribe to a Gmail plan with a G Suite account. Any account that does not end in @gmail.com will need a G Suite subscription. The G Suite Premium plan is $19.95/month.

      Reply

  24. Hi, I have a problem. Even though I have created CNAME for a custom tracker and have had this confirmed by gmass as working all of my emails are going to spam. My email is not spammy and have filled out all the details.

    Reply

  25. Please stop charging me $12.99 per month for your service. I’ve used it a couple of times and found it to be nearly worthless. I no longer wish to be subscribed to GMASS service. Bernadette Vadurro, Speakers Live, Inc. 119 Delgado st. Santa Fe, NM 87501

    Reply

  26. Hello,

    I want to understand why Gmass has sent just 100 emails? The message that I have is over limit!

    I have understood that the limit is 2000 day.

    Can you explain please?

    Tks.

    Reply

  27. I paid the premium package for unlimited emails. What’s the use of paying the premium package if it now says I have exceeded my limits and all my emails have being bouncing for the last two days and I still cannot use my email. I have send an email to support using another email as I cannot send emails using my email but till now I have had no reply. So far I have lost two days of business. Can you please get this issue solved as I need to work. Regards Bill Rojas

    Reply

    1. Your GMass subscription does not determine your sending limit – Gmail does. If you’d like to enable SMTP sending, you can send unlimited emails, but the Premium GMass plan does not (and is not advertised to) allow you to augment your Gmail sending limit. Sorry for your frustration. I believe we’ve spoken on the Support Desk, but please email us there if you have further questions.

      Reply

  28. I sent a campaign consisting of 48 recipients by embedding a Google sheet. I used the GMass button only for sending the emails. The campaign report shows that the mail was sent to 48 people but only 23 emails are reflecting in my “Sent Mail.” Also, I received emails for bounce and unsuccessful emails.How do I know that how many people out of those 48 people have actually received the mail?

    Reply

  29. I have signed up for a paid account and 2 days later my Gmail account has been disabled!! Please either unblock my account or refund my money! Yur service is pointless, a lot of emails are getting bounced ( even when I send under 50 emails/day to my clients) and now my business account is blocked and I am loosing business because of you!

    Reply

    1. Email us at [email protected] to transfer your subscription or request a refund. Google reserves the right to suspend any account violating their terms of service, so it’s likely that there was a content or quantity issue with your account. Very new accounts, for example, don’t have the official sending limits of older, well-established accounts.

      Reply

  30. I tried sending my emails 3 times today and they did not got through. Please let me know what was wrong because I just lost the ordering window for my farm today, and I can’t get through to my customers.

    Also, some customers are not getting my emails any more and google blocked my account for 48 hours because it said I was a spammer. That is devastating to my business. Please make sure that gets fixed right away.

    Reply

        1. Hi Mickey,

          Unfortunately, we cannot directly transfer your subscription from your yahoo.com account to your gmail.com address. This is due to the pricing difference. Please contact our support team through http://gmass.co/g/support so we could assist you directly.

          Reply

  31. I just noticed that when using GMass the sender that is listed is my name not the organization name as is the case when I send a regular email. The email address is the same for both that of the Org. Is there a way to have the organization listed when using GMass (Or smtp.sendgrid.net thought GMass). I want people to know the emails are from the org not me.

    Reply

  32. I have been sending e-mails (max 50 addresses) for the last 4 days. Today it doesn’t work. I have done everything correctly. What are my options? Can I still use the free 50 e-mails per day option?

    Reply

  37. Hi Team,
    I am using your app and I have a question regarding email, so can you tell me if I want to change my email where I have activated my subscription.
    Please tell me how is it possible?

    Thanks

    Reply

  38. Hello Team,

    I am looking to purchase Gmass but, I need one question to be resolved first.

    When creating a email I need to insert a personalized image for each email. As each recipient will have there own unique image presented to them.

    Please note that I don’t want this image to be an attachment, but to be in the main body of the email.

    Thanks,
    Amar

    Reply

  39. I will like to know why i made a payment to the Bitcoin address provided and my account is still on the free package

    Reply

        1. Hi Nico,

          We’ve responded to your email you sent to our support email on October 3 which we have did not receive a response. The reason why you received that error message was that you were sending an email to [email protected] which is a non-receiving inbox. [email protected] is not a command in GMass whereas [email protected] is.

          [email protected] is a command in GMass to cancel a subscription when used with the GMass button.

          The notification you mentioned confirms that you did not follow the directions as indicated in the cancelation procedure as it sent an email through the Gmail send button instead of using the GMass button.

          Reply

      2. Seeing that there is no way Gmass can be contacted i am just going to post my email here

        Hi gmass you are making deductions from my card **** 7406 exp date 10/21
        Please stop with the deductions and refund my account asap as i have unsubscribed and canceled more than 2 weeks ago using all the step by step procedures that you showed.
        i have never seen such bad service from a website in my life
        Gmass should step up their services dramatically especialy the unsubscribe and cancel feature, because what ever step by step you describe to use does not work.
        The gmail address in the subscription field is the one that was was using and unsubscribed and cancelled, so do the right thing and get this sorted out asap

        Reply

        1. Hi Nico,

          We’ve responded to your email on October 3 which we have did not receive a response. The reason why you received that error message was that you were sending an email to [email protected] which is a non-receiving inbox. [email protected] is not a command in GMass whereas [email protected] is.

          [email protected] is a command in GMass to cancel a subscription when used with the GMass button.

          The email you forwarded confirms that you did not follow the directions as indicated in the cancelation procedure as it sent an email (through the Gmail send button).

          Reply

  42. Hi i ve paid the account, but still indicate that my account is free account and cannot mass send more then 50 emails. please assist

    Reply

  43. Hi,

    What’s your refund Policy.

    I Have recently bought a subscription plan but its by mistake. I need refund. I did’t send any campaign from that email id. I need subscribe for different email Id but I bought it for different one by mistake. Please assist asap.

    Reply

  45. When I send an email to my yahoo email by gmass, the email never come. But I send by normal way, It come. Please tell me why? If I send to 2000 email addresses, how many of them will receive?

    Reply

    1. A Tracking Domain will probably help you. I just put you on one of our shared Tracking Domains to try to address the problem. Try again, and let me know if the issue persists by emailing us at [email protected]. You can also try turning off all click/open tracking.

      Reply

  46. Hi Ajay,

    I’ve been using Gmass for months now and I’ve been satisfied with how it’s making it easier sending emails to multiple clients.

    My only concern is, it does not accurately trace/track if the recipient has opened the email or not.

    If I go to Gmass reports, It states it was opened but when I trace the IP address, it’s the same as mine. So it does not prove the fact that our clients are really opening the email.

    Is there such benefit purchasing Gmass as compared to the free one?

    Looking forward to your response.

    Reply

    1. Open tracking can be challenging to execute. Our open tracking is relatively accurate, but it is not perfect. Most who purchase a GMass subscription are doing so to send mass mail merge Campaigns natively from Gmail. Our deliverability is another benefit.

      Reply

  48. I am trying to use GMass for blast emails to my community. On trial attempts, community members who have email service at aol.com and gmail.com have received my test emails. However, members using comcast.net have not received the emails. Is there something I am doing incorrectly? The blast emails are from gmail.com account.

    Reply

  50. Hi – Is there a way to change the sender name/email on mass emails?
    We will be using Gmass to send out surveys and it has to go out from a different sender than me.
    Please advise.

    Reply

  51. I wrote from another account because on my private account i’ve got ban.. so i thinked that cancelation is automatically maked, but i missed. Please send me my money back for second payment because i had ban on account where i have subcription still .. it is bullshit to pay for something on banned account ?? or no ???

    Reply

    2. Hi Timos,

      You may cancel your subscription from any account connected to GMass.

      Cancellations are self-service.

      To cancel your subscription, follow the directions here: 
      https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

      If you wish to continue using GMass on another account, you can also transfer your subscription to a different email account.

      To transfer your subscription between accounts, follow the steps at this link:
      https://www.gmass.co/blog/you-can-now-transfer-your-subscription-to-another-account/ ( http://blog.gmass.co/2016/09/you-can-now-transfer-your-subscription.html )

      Reply

  52. ​I just ordered GMASS and when trying to send 720emails in the bcc field it doesnt send immediately. It schedules it and still doesn’t send out, It just stays with in my draft folder.
    I even go in settings to and edit it to send now and it does not work and still schedules it and doesnt send. I currently have a Gmass Scheduled in my draft folder

    I have screenshots so you can see exactlly what Im talking about just provide me an email address

    PLEASE HELP

    Reply

    2. That isn’t how GMass works. GMass works by taking all of the email addresses in the To field and sending an individual email message to each of those addresses. So, if you have 500 addresses in the To field and then you compose your Subject/Message and hit the GMass button, 500 individual, personalized emails will get sent, one to each address. Each recipient will only see his/her address in the To line. This might be counterintuitive because if you’re used to hitting the standard Gmail Send button, then you’re used to seeing one email go out to all 500 people, where all 500 addresses are exposed to each other. But that’s the whole point of GMass — to split up the addresses in the To field and send one email at a time to each address.

      Your Campaign isn’t working because you put the addresses in the BCC field. See: https://www.gmass.co/blog/clearing-up-the-confusion-between-the-to-and-the-ccbcc-address-fields/

      Reply

        1. Hi Michael, you would need to add the email address in the TO field.

          GMass does not send copies to all of the emails but rather send individual emails (each can be found in your Sent folder) to each of your recipients as if you individually sent emails one at a time.

          Reply

  53. I am attempting to do my first GMASS and mail.google.com put up a window saying “you are about to send a campaign to 200 addresses. Just confirming…are you sure?

    Is this correct?

    Reply

  55. This message appears to all my campains.
    What should I do?
    Schedule ID 1130006 and Campaign ID 1864545. This campaign has errored out and won’t send any more emails. The error is “1/5/2018 9:37:39 AM: BLOCK B: Error during serialization or deserialization using the JSON JavaScriptSerializer. The length of …–inner: ***”. It has sent 11460 emails so far. It has been processed 2 time(s).

    Reply

    1. Hi Davi,

      If you’re logged into the account with the subscription please follow the steps below:
      1. Open a new compose window
      2. Set the TO field to: [email protected]
      3. Set the subject line as the email address where you wish to transfer your subscription to.
      4. Click on the red GMass button.

      If you run into any issues or need further assistance, Please contact our support team through http://gmass.co/g/support

      Reply

    1. Currently, we do not have that feature but it is in the roadmap we wish to accomplish in the near future.

      Reply

  58. Will Gmass work with Chrome on an Android and/or iOS device? When I log into the Gmail account which has Gmass using either Android or iOS using Chrome, compose an email, I see everything from Gmass except the red Gmass send button.

    Reply

    1. Hi Tina,

      Cancellations are self-service.

      To cancel your subscription, follow the directions here: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

      Reply

  60. Hi ,

    I have problem with blocked emails by GMAss.

    I am sending 50 per day so i dont know how could crosed that limit.

    Please help.

    Thanks in advance.

    Reply

  61. Hi,

    I followed the steps to cancel and wanted to confirm that it has been cancelled because I was charged again. I tried to call the ph# that is associated with the charge on the card….GMASS
    401 N WABASH, UNIT 63E
    CHICAGO
    IL
    60611
    UNITED STATES OF AMERICA (THE)
    877.887.7815

    Left a message.

    but the email is [email protected] ???

    can you please help?

    Reply

    1. Hi Sarah,

      For account/payment specific inquiries, Please contact our support team through http://gmass.co/g/support

      Reply

  62. I want to use my domain fpr emails but your instructions seem lacking and unclear about the process.
    When selecting “CNAME” from the record type, you are asked to provide 3 sets of values: “Name,” “TTL” and “Data” Which of these 3 gets the x.gmtrack.net? Does a record in addition to the CNAME need to be created?

    Reply

    1. Hi Bob,

      Please contact our support team through http://gmass.co/g/support with a screenshot of your DNS manager.

      Reply

  63. Hello, gmail says I have exceeded limit so there is no way for me to contact you via gmail. I tried gmass to contact you and google bounced that back to me as well.

    So, I am stuck. gmail does not work because of gmass activity and now I don’t have access to you.

    Reply

  64. I have subscribed Gmass service for my gsuit account id [email protected]
    I will suppose to get the daily limit of 2000email/day. but I just run a campaign where it shows Email limit is 500/day. How it is possible if my account is no Gsuit.

    Campaign ID: 2017323

    Please guide me on above issue as earliest. I unable to send email on my registered email as I have reached a limit for sending email.

    Regards
    JAGDISH LADE
    +91 7030561007

    Reply

    1. Hi Jagdish,

      The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts are officially limited to 500 emails/day, while G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/

      Reply

  65. I’m unable to locate the Gmass account/Email to which my credit card is charged every month.There are 3 Accounts like this. Total charges = (8.95+12.95+12.95).Please help me to cancel the subscription. The credit card associated is the only information I have and do not have the email id’s to which Gmass account is subscribed

    Reply

    1. Hi Shanthakumar,

      Please contact our support team through http://gmass.co/g/support and we’ll gladly help you sort things out.

      Reply

  66. Why am I being billed 12.95 each time I use gmass. I need to know what I am being charged for and why I am being charged multiple times a month. What is going on?

    Reply

  67. Hi, is there any way for me to blast more than 10.000 emails as soon as possible? If yes, how long does it take to blast all the emails? Thanks.

    Reply

  68. Hey, I got the gmass extension (paid) and I am really happy with the product (just not so happy about gmail send limits haha) I’ve already made 30 sales from one campaign in less than 24 hours.

    I have just one question.

    The opens tracker, is that tracking every single time a person opens the e-mail? or if someone appears more than once here, have they been double e-mailed?

    Please respond as I’m not sure if my campaigns are emailing the same people multiple times.

    Reply

  69. Hello

    I bought the minimal to try and see how it works, so far I understood that could send 2000 email every 24 hours,, I prepare 2000 email and send, directly received an email says

    TOTAL Email Addresses in To field: 2000

    EMAILS SENT JUST NOW: 10
    Emails remaining to be sent: 1990

    Emails sent in prior batches: 0
    Suppressed addresses from prior campaigns: 0
    Suppressed addresses from date last sent: 0
    Unsubscribes removed: 0
    Bounces removed: 0

    Sending speed: 490 emails/day

    Now I get confused, is sending only 500 email a day like a normal Gmail? and where are all other emails? when can be sent? if sending only 500 email a day what is the meaning to advertise 2000 email every 24 hours??

    Waiting for your update

    Thanks

    Reply

    1. Google Apps accounts are officially limited to 2,000 emails per day while Gmail accounts are limited to 500.

      There are other factors that affect the send limits for an account, as Google limit accounts to lower sending capacity until the account establishes its credibility.

      This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

       

      Reply

  71. Por favor ! Preciso cancelar minha conta pagado Gmass. Estou solicitando desde o mês de Dezembro 2017

    Vou cancelar pagamento do Cartão porque não sei mais o que fazer.

    Reply

  72. Hi,

    When you suppress based on number of days. Does it suppress also suppress the regular emails sent in your gmail account (if you didn’t send with gmass)

    Thanks

    Chris

    Reply

    1. Hi Chris,

      No, scheduling will only apply to emails sent through GMass. Your normal emails sent via Gmail send button will send right away.

      Reply

  74. I have cancelled the payment for my GMass account. I do not want a Free account, I want to totally remove it from my Gmail account.

    How do I do that?

    Reply

  75. Anyone there ?

    How do I get GMass out of my gmail account??

    The program does not meet my needs – can someone help.

    Reply

    1. Hi Craig,

      Please contact our support team through http://gmass.co/g/support with your concern and we’ll remove you from our mailing list.

      Reply

  77. Good Morning
    Yesterday i subscribed for premium plan for my account [email protected]. I tried to send 1300 emails using gmas but suddenly google blocked our account. May I know what is the reason and how can i unblock account.
    Also let me know how can we change id of our premium subscribtion.

    Reply

    1. Hi Abdul,

      Our subscriptions do not have usage limits. Even though Google Apps accounts are officially limited to 2,000 emails per day and Gmail accounts are officially limited to 500 email per day, Google limits accounts (especially new accounts) to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      To transfer your subscription between accounts, follow the steps at this link:
      https://www.gmass.co/blog/you-can-now-transfer-your-subscription-to-another-account/ ( http://blog.gmass.co/2016/09/you-can-now-transfer-your-subscription.html )

      Reply

  79. Hello,

    My company just subscribed a Gmass account, and we would like to know if there is a way for us to access and use Gmass simultaneously ?
    We are only two at the moment

    Reply

    1. Hi Romain,

      GMass subscriptions are on a per account basis, so unless you’ll be working off of the same Gmail account, you will need a second subscription for a different email address.

      Reply

    1. Hi Kruz,

      We apologize for the inconvenience, Please contact our support team through http://gmass.co/g/support

      Reply

  83. Need a video on how to send out a Gmass email. When I type the group name in TO: nothing comes up?

    Reply

  84. When I hit send it just sends my email to drafts, even when I go to schedule and select ‘Send Now’. I do get a notification that 3 (of 291) emails of have been send and that the rest will finish sending in 5-6 hours. Not sure what is going on but if I can’t be sure if the emails are sending are not I can’t use the product.

    Reply

  85. HELP, HELP
    We paid 29.3 for 1 month and they send
    only 50 mail, we can send – not 500

    HELP, HELP, HELP

    Reply

  86. HELP, HELP
    We paid las year for 1, year and they send
    only 50 mail, we can send – not 500

    HELP, HELP, HELP

    Reply

  87. How do I upload my emails to GMass? Can I upload email files as well as copy and paste them in to GMass?

    Reply

  88. Hi GMASS team,

    Please guid me, how we send 10000 email and how much money we need to pay for one time/month.

    Reply

  89. I cancelled the subscription and they continued to charge me the monthly fee, I tried to contact them several time by email at [email protected] but no one is answered me. This is not very professional and serious. Please can some one tell me something?

    Reply

    1. Hi Matteo,

      We’ve handled your inquiry through our support email. We apologize for the delay in response but we’re glad we were able to resolve your concerns to your satisfaction.

      Reply

  91. Hi GMass Team

    I have subscribed GMASS 3 days ago but still I am not able to send mails in Gmass.IT always showing “You have reached a limit” but not even i sent 50 mails from past 4-5 days.

    Please do the needful.

    Thanks & Regards
    Ponmudi Mylsamy

    Reply

  92. Hello, gmail/gmass says I have exceeded limit so there is no way for me to snding mails from past 4 days.I dont know the reason for exceeded limit in GMASS (sending less then the limit last time) I tried gmass to contact you and google bounced that back to me as well.

    as a paid GMASS user it’s not good for waiting 4-5 days to reset my limit for sending mails.

    Reply

  93. I sent an email to [email protected] to add users but the email came back undeliverable.

    I tried to the same email again to view users but that came back undeliverable as well.

    What is going on please?

    Please advise. Thanks.

    Reply

  95. i am not understand to set the smpt. i have tried so many time to set .but i could’t do .please if possible send help .How will set the smpt and how will work. i am tiring so many time and send many mail . but till now how will make the setup smpt .

    Reply

  96. I paid for the $12.95 plan. I received no email confirming my signing up for this plan. I got an email that it would be sent but never got it.
    ALSO my credit card company was billed $19.95 for GMASS????

    Reply

  97. Because with the maany perks available from tankless water heater increasing numbers of people prefer it at home.
    For the fire supprression system and a plumber has a major role in intalling plumbong fixtures wijth usiing modified
    technologies and applications. Primary concerns are attracted too the rive that is flooding in your
    residence or property and discovering the fastest methods to resolve the situation.

    Reply

  98. I am getting below error on a regular basis. Please assist. Even I am sending 10 emails a day. Please assist.

    “your account’s limit has been exceeded”

    Reply

  100. Hello,
    I’m just testing Your APP it’s looks good. but, I found one but serious fault.
    Sending to gmail, that kind of fault is not showing up, but to other mail services, the personalizations – like {First Name} appears in different font like all other text, if it’scan’t be repaired, Your app loses all sense.

    Reply

  102. Im trying to cancel
    cancel the monthly payed subscription
    on my
    email account ho has already been finished

    Reply

  103. I cancelled as per instructions and you charged my account for the next coming month. You were NOT authorized to do that, I cancelled to prevent this charge which was NOT scheduled until 5/8/18! This is unacceptable!

    Reply

    1. Hi Clarence,

      Please contact our support team through http://gmass.co/g/support with details of the charge and your email address.

      Reply

  104. Gmail disabled my email id after sending 400 email through GMASS in a day “[email protected]”. How is that possible.

    My 1 month subscription is going to over. Only limited time left.

    PLEASE ASSIST ME URGENTLY!

    Reply

  105. They can literally crawl over the smallest of cracks within tthe concrete orr cement
    and definately will still build these tubes until they reach what they
    are looking for. Since it is hard too see in which the gopher tunnels are, iit is crtical
    to eliminate the threat of gophers altogether by hiring a goplher exterminator.
    If youu hired somebody that doesn’t have a very detaile plan of treatment, you’ll be able to just
    supplemejt your problems.

    Reply

  106. Hello, I signed today for the plan $ 8.95 and immediately canceled the subscription. I can not send letters according to the purchased plan. Please re-activate my subscription plan for $ 8.95

    Reply

    1. If you’ve paid through credit card, your subscription was still active on your account until your next billing date.

      Reply

  109. The service has stopped working. I select a new email and your buttons are gone. What do I do? I paid for the service why can’t I use it?

    Reply

    1. Hi David,

      If your subscription has become disconnect to your account, you can simply click any of the Gmass buttons and it will prompt you to reconnect.

      Reply

  111. Is there any step by step easy way to set up my tracking domain and not be confused with programming ?

    Reply

    1. Hi Rahul,

      Please contact our support team through http://gmass.co/g/support so we could assist you in detail specific to your domain and domain provider.

      Reply

  112. Hello Team,

    I am not able to send more than 120 emails after that it’s showing “You have reached a limit for sending mail.” can you please tell me how i can increase my sending email limit?

    I have also done smtp request but it’s saying it will take a couple of days can you please help me to fix this as i need to run my email campaign.

    Reply

  113. I sent a campaign this morning and had manually unsubscribed a number of the recipients before it was sent.

    Apparently though the unsubscribes did receive the email never the less.

    When I used the unsubscribe link which was in the email which had been sent to the subscriber it said that the email was already unsubscribed – yet it was sent never the less.

    Any comments or feedback would be good.

    2.

    Also – I had sent in an email to support asking if there is a way to check/download the unsubscribes.

    This support email was acknowledged but not answered.

    Reply

  114. I can honestly not recommend the application.

    We sent this morning an email to 250 users – all of which saw each others emails.

    This has been a real problem for us .

    We do not believe it was an operator error – however – even if it was the fact there are no safeguards to prevent an accidental mass email to every user renders this application worthless.

    It blows my mind that an application will support, without warning, an email blast which discloses the emails sent to each recipient.

    Not good

    Reply

  115. What determines whether I would need Gmass for Gsuite as opposed to Gmail?

    Is it whether or not I intend to use a custom email address? Something else?

    I’ve got a gmail account with a custom email address. If I can just get the regular gmass for gmail and that will work, that’s fine.

    If I need gmass for gsuite specifically to make it work, please clarify.

    Thanks.

    Reply

    1. Hi Jon,

      Our subscription options are based on the domain in which your email ends with. GMass Gmail subscriptions are reserved for those with email addresses ending with @gmail.com or @googlemail.com, any other domains will need a GMass G Suite subscription.

      To learn more about our pricing options please see http://www.gmass.co/pricing/

      Reply

  116. I did payment for annual subscription by mistake. I cancelled the subscription. But I am not able to get refund.

    Reply

  117. Dear support.
    I’m from analytica vietnam. I’d like to use gmass for our marketing. I’m very want register and payment. Do you have a hard bill or soft bill for gmass ?thanks

    Reply

  118. Greetings support,

    My team and I are interested in the premium monthly plan for a team of 5 users. My question is that as a primary user I won’t be using the account. However, I would want to add an additional 5 users to the plan. How would the additional 5 users be added?

    Reply

  119. I’m having trouble importing contacts and emails from my google spreadsheet. The first time I did it, I had no issues. This time after selecting the correct spreadsheet, the new email window opens and in the recipient field it says 0 recipients from worksheet, and has no names or emails from my spreadsheet?

    Reply

    1. Hi Matt,

      Please contact our support team through http://gmass.co/g/support with a screenshot of your spreadsheet, including the header row and a few rows after as well as the campaign ID of the campaign you’re referring to.

      Reply

  120. I accept Gmass services but there is auto-debit of the monthly amount Rs. 604.96 which is not acceptable to me.
    Rs. 604.96 has been debited from my account for Gmass without my permission
    You are requested to kindly refund the amount back to my credit card account and cancel the gmass account.

    Thanks
    Dr. Vikas Kumar
    Noida, India

    Reply

    1. Hi Dr. Vikas,

      GMass is a monthly subscription – meaning that the subscription continues to renew monthly until you cancel. As such, GMass has charged you on your renewal date, thus the date of the recurring charges, each month since.

      To request a refund for your most recent charge, see: https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ ) 
       

      Reply

    1. Hi Hemant,

      We’re sorry you’re having difficulties with support. Please contact our support team through http://gmass.co/g/support with your specific concern so we could assist you.

      Reply

  122. I have g.mass (paid) account, but google have disabled my g.mail account while i was not spamming.
    please help me out.

    Reply

  123. I am trying to send a campaign now but it’s scheduled automatically, also it shows massage –

    “you did it Gmass has scheduled your mass email, and your emails will be send Tuesday in about 0 minutes”

    but it did’t send the campaign..

    however I rescheduled campaign after 2 min.
    Yet this is not sending campaign after 2 min.

    Reply

    1. Hi Diego,

      Please contact our support team through http://gmass.co/g/support with the campaign ID you’re referencing to?

      Reply

    1. Hi,

      If you were trying to subscribe to the Gmail Standard package, the reason is that your email address ends with your domain name lebuser.com. Gmail options are reserved for those ending in .gmail.com or .googlemail.com.

      If you’re looking to subscribe to G Suite Minimal and are still receiving that notification, Please contact our support team through http://gmass.co/g/support

      Reply

  126. I want to send FREE OF CHARGE just 500 e-mails on altenet day to my contacts as a community service to teach them how to always remein healthy. I have no profit motive plus it is helping poor and unfortunate people. I also want to send BCC for security purpose. Your help will be greately appreciated.

    Reply

    1. Hi Priyakant,

      We offer discounted rates for non-profits and educational organizations with domains ending in .edu or .org.

      Reply

  127. I JUST paid for the 12.95 per month subscription on paypal. It wont send my email because it says I only have the free account.

    Reply

    1. Hi Tracy,

      Upon checking, your subscription has been successfully activated.

      If you run into any further issues, Please contact our support team through http://gmass.co/g/support

      Reply

  128. I just made a payment for standard ($8.95) thru Paypal and when the payment had been made i received an error but they already deducted the 8.95. It seems that there is no any changes on my account. can you please check?

    Reply

    1. Hi Andrea,

      Please contact our support team through http://gmass.co/g/support with the email address you subscribed GMass for and if different, your Paypal email address so we could assist you.

      Reply

    1. Hi Rewa,

      We cannot directly transfer your subscription from a Gmail account to a G Suite account due to the difference in pricing. Please contact our support team through http://gmass.co/g/support so we can assist you directly.

      Reply

  130. Is there a way to prevent gmass from filling up my sent mail folder with an email for every recipient in my mail list?

    Reply

    1. Hi Jim,

      You’re more than welcome to create a filter to archive or delete sent emails. We don’t do that automatically because many people prefer to see each email that has been sent out and have a copy of the sent email to a specific recipient as a reference.

      Reply

  131. Why am I seeing GMASS billing on my credit card each month? We’ve never signed up for your service. I need to hear back from your billing department to explain these charges.

    Reply

  132. שלום

    אני רוצה לשלוח ל 300 אנשי קשר הודעה ומקבל הודעת שגיאה
    Your GMass request failed. Error details: You don’t have any email addresses in the To line. See this article for more information. .

    תודה

    Reply

  133. I cannot get my invoices anymore. I send an email to [email protected] as instructed and press Gmass button. A message says “Waiting for Gmass”, then changes to “Your invoices have been placed in your inbox” – But they do not appear. Help!!!!!!!

    Reply

  135. ראיתי מה שלחת לא ממש הבנתי מה הפתרון לבעייה שיש לי. תראה סה”כ אני רוצה לשלוח לאנשי קשר שלי מיליים,ואני לא מצליח, אני מקבל הודעת שגיאה שהכל לא תקין! לפי מה שבדקתי אין אפשרות לשלוח להרבה אנשי קשר אני מקבל שגיאה לכן פניתי אליך לעזרתך אני לא יודע מה לעשות… תודה אשמח לעזרה

    https://www.gmass.co/blog/gmail-draft-doesnt-save-addresses-invalid-characters-present/

    Reply

    1. Hi Liran,

      As previously answered in your email, the error you’re receiving is due to an invalid character in the TO field of your compose window. You would need to check the email addresses inside the TO field prior to clicking the GMass button for any invalid characters (anything other than letters, numbers, periods, underscores, and the @ symbol).

      Reply

  136. I am but I signed up for G Suite in Ipage for $5.
    Now you are asking me to upgrade to/for $6.50.
    Is that in addition to $5 for a total of $11.50?
    And will I be in G Mass or G Suite?
    How many emails can I send in each?
    John Simpson
    [email protected]

    Reply

    1. Hi John,

      GMass is separate from G Suite/Google. Your limits would be based on Google’s imposed limits depending on your account’s sending reputation.

      Our subscriptions do not have usage limits. Although Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity.

      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      Reply

  137. I WANT TO CANCEL MY SUBSCRIPTION.PLEASE REFUND MONEY BACK…I THINK ITS SCAM.WHAT I HAVE TO DO FOR CANCEL SUBSCRIPTION. AND NEED FUND BACK

    Reply

    1. Cancellation instructions were provided to you in your welcome email, on the website, on the subscription page, in the blog and cancellations are self-service (so on your own time schedule).

      To cancel your subscription, follow the directions here: 
      https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/ ( https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/ ) 

      To request a refund, see: https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ ) 
       

      Reply

  138. Dear Team,

    Greetings!!!

    I have subscribed GMASS to this mail ID ([email protected]) 6 days ago,

    The issue is when I schedule a campaign from this account my emails are landing in spam.

    so please we are requesting you to look into this and appreciate if you resolve this as at earliest.

    And I have already sent a request @ Ajay Goel
    but there is no response from your end.

    Please do consider it’s very urgent.

    Reply

  141. Dear support
    I registered gmass account minimal, but I can’t send to 500 email/day.
    It sent about 10 to 150 email, its pause and next send 3 hours .
    I sent email campaign 2 day ago.
    You check again help me.
    If I still to sending any before campain then stop help us.
    Stop campain no stop account.
    Best regard thanks

    Reply

  142. I tried free GMass. Before sending it to clients, I send a trial mail to colleagues which included an image. In the trial mail, the image was there as intended (in line). After trial when I sent it out to clients the image wasn’t there when I checked in sent emails, it had a broken image symbol. This is extremely disappointing and I’d think twice before using Gmass. Please help

    Reply

    1. Hi Shane,

      Go into your reports and on the line “Unsubscribes” there’s a follow up link titled “download all unsubscribed for account [email protected]“. That will download all unsubscribes for your account.

      Reply

  144. I have a large email list that I send to to generate web traffic. I only mail Monday through Friday. However, it appears the timing on subsequent days begins 24 hours after the last email is sent.

    Is there anyway to change the sequencing so that the time lag is not so drastic. This scheduling means that by Friday, my message doesn’t go out until late in the day.

    Reply

    1. Hi Gary,

      Were you referring to the campaign schedule or the auto follow-ups?

      For the original campaign, please make sure you add the GMT timing when scheduling. For auto follow-ups, the timing should never exceed 90 minutes from the time the original email was sent. For example: you sent the campaign at 10AM today and scheduled for an auto follow-up tomorrow. That auto follow-up will be sent before 11:30AM tomorrow.

      Reply

  145. I am attempting to create a link to a survey with gmass. I would like to use one of the personalized fields in the link. However, when I test it, the transaction sends the field name (i.e., {email} rather than the value. Is there any way to pass field data in a URL?

    Reply

    1. Hi Gary,

      Please contact our support team through http://gmass.co/g/support along with the screenshot of your draft and survey HTML.

      Reply

  146. If I send 300 emails through Gmass 10 are going and remaining emails are bouncing back. Please let me know the issue what it is?

    Reply

    1. Hi Sabitha,

      Our subscriptions do not have usage limits. Although Gmail are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 

      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      Reply

  148. Hello when sending letters there are bounces and also I can not send letters in the amount for which I paid the number of letters sent 1950 but I can not send more than ten correct pozhalusta or send the instruction for correction

    Reply

  149. Gmass cannot locate any of my Google sheets. There are none listed when I hit the Google docs icon. What can I do?

    Reply

    1. Hi Truett,

      Ironically, the instructions found on this page are those on how to contact our support team for assistance. Please follow the instructions found above so we could assist you directly.

      Reply

  151. After the “GMass is searching through your messages to build an email list. Please wait, this may take a minute…” message nothing happens. I tried disabling extensions, restart Gmass, GMail, Google chrome but nothing.

    Reply

    1. Hi Karine,

      I’ve forwarded your ticket to Ajay who’ll be getting back to you shortly regarding the issue you’re encountering.

      Reply

  154. I already had it installed and I was trying to figure it out and I ended up hitting a button that installed it again. I already paid for it one time (Premium and I hope that I don’t have to pay again)

    I could not get the Google document to come up the other day so that I could send Mass mailing. I had my Assistant on the zoom call and we could not grab the Google sheet with the emails on it. I have watched the videos over and over and I can not figure it out.

    If I could talk to a LIVE Person that would resolve the issue a lot quicker. If it does not work, how can I get refunded.

    Reply

  155. I paid for the premium and I do not see it on my gmails by the send button anymore. Don’t know what happened to it. I had it all set up and now it is nowhere. I do not want to pay for the Premium again. Can I get a refund or have a person to contact me at 786-515-5015. Patricia Rogers

    Reply

    2. Hi Patricia,

      We’re unable to find a subscription based on the email provided. I’ve sent an email to the email address provided with your comment so that we may resolve your concern.

      Reply

  156. I did submit a ticket already. I also wanted to let you know with hopes that I would receive special treatment. Love technology but not always easy. I paid $20 an hour last week using Google sheet, email list and all for two hours and we still failed to get it done.

    Reply

    1. Hi Patricia,

      I’m not showing any tickets in from any emails from the domain unityinservice.net. Did you submit this under a different email address?

      Reply

  157. I canceled my subscription with your company, unfortunately, I have not received any confirmation regarding the cancellation.
    Please confirm my cancellation.

    Reply

  158. Dear Ajay,
    i got 4 paid accounts, but i got often 50 per day limits and all emails goes to spam box.
    below are my 4 accounts.

    i request, please refund my all money. thanks

    Reply

    1. Hi Muhammad,

      Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      You may issue yourself a refund, please see https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ )

      Reply

  159. I signed up almost 24 hours ago, but I’ve not received any confirmation email in my inbox. Can someone send me my confirmation email?

    Reply

  160. Ypou said , i crossed email sending limit.I scheduled 499 with date . so please tell me how to crossed a limit.

    Reply

    1. Hi David,

      Although Google Apps accounts are officially limited to 2,000 emails per day whilst Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 

      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      This limit is Google imposed and is not controlled by GMass.

      Upon checking, your campaign to 490 recipients, were sent in 2 batches, 420 and 70 which were sent 8 minutes apart. This was done because GMass detected that Gmail started to bounce your emails due to their imposed limits.

      Reply

  161. ello support team

    i purchased gmass for the whole year and its been just second weak it had started bouncing my emails we r non profit organization and send only legitimate emails to our volunteers and members to take part in our up coming programs. no spam no adds nothing..

    and i did not even exceed 500 emails per day thing.

    plz i need help. we have an upcoming health fair coming up and i have to send out emails..

    what to do??

    need help

    Natasha Durrani

    administrative assistant AMWPA

    http://www.amwpa.org

    Reply

    1. Hi Natasha,

      Please contact us using the instructions found in this article. Please include any details such as the campaign ID and subject line of the email you’re referring to.

      Reply

  162. I heard you on the NAAIP call. I want to sign. I have a list with 600,000 emails. Who does the actual email?

    How is it done?

    Reply

    1. Hi Michael,

      GMass is fully automated and everything is done right from your Gmail account. For a campaign that size, you would need to create a list in Google Drive via Sheets and create a mass mail from there. GMass itself doesn’t impose any limits, but Gmail imposes a limit of 2,000 sent emails/day for trusted Google Apps users, and 500 emails/day for other users. There are other factors that determine sending limits too, such as the age and reputation of your Gmail account. GMass allows you to artificially break those limits by distributing your emails over multiple days if your campaign exceeds your account’s daily limits. For detailed information on Gmail sending limits, see: https://support.google.com/a/answer/166852?hl=en

      Reply

    1. Hi Roberta,

      You have reached your Gmail sending limits. This is not controlled by GMass but is enforced by Google. GMass does not have usage limits, although Google Apps accounts are officially limited to 2,000 emails per day whilst Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      Reply

    1. Hi Roberta,

      The email address listed on this page is the direct way of contacting GMass support. The service works, unfortunately, you are hitting your sending limits for your Gmail account as in the last 9 hours, you’ve tried to send a total of 4704 emails in 9 different campaigns.

      You have reached your Gmail sending limits. This is not controlled by GMass but is enforced by Google. GMass does not have usage limits, although Google Apps accounts are officially limited to 2,000 emails per day whilst Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity.

      However, I’ve refunded your Paypal transaction. You will need to cancel your subscription from your Paypal recurring payments as indicated in our cancellation process (https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/).

      Reply

  165. I DO NOT HAVE G SUITE. IS IT POSSIBLE TO USE MS EXCEL FILES FOR MAIL MERGE ??

    CAN GMASS CREATE A MAIL LIST FOR MS EXCEL ?? IF YES, WILL I HAVE TO BUY GMASS OR IT CAN BE DONE WITH FREE VERSION?

    Reply

  166. hello ihave been trying to pay with my PAYPAL account but i keep getting error despite having money in my paypal account.. what’s really happening,i would like to subscribe for gmail premium $12.95.. is there a way i can pay directly through my paypal to you.i really want to subscribe..kindly help with this

    Reply

    1. Hi Abraham,

      For Paypal transaction errors, please contact Paypal support. Unfortunately, we cannot accept Paypal transactions without going through the signup process as GMass account creation and subscriptions are done through the system.

      Reply

  167. Cancel my subscription to gmass from

    [email protected]

    I no longer have suite so i cant send a cancelation directly

    ENSURE YOU STOP IMMEDIATLY ANY SUBSCRIPTION

    DO NOT RESPOND WITHOUT CANCELLING SUNSCRIPTION FIRST

    Reply

    1. Hi Stephen,

      Cancellations are self-service. You may cancel using any email account connected to GMass.

      To cancel your GMass subscription, please see https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

      Reply

    1. Hi Lonnie,

      Upon checking, your subscription is already active. I’ve also responded to your ticket directly. Please check your email.

      Reply

  169. I have this error when I try to unsubscribe:

    Your GMass request failed. Error details: One or more errors occurred. Error:”invalid_grant”, Description:”Bad Request”, Uri:””

    I can’t send no more gmass emails from my corporative account.

    So, How can I unsubscribe now?

    Reply

      1. I’m having the same problem. looks like the password changed on gmail so the google sheet disconnected. you should reply directly to the comment instead of emailing, because here i am reading this without knowing the solution.

        Reply

  170. Good day
    I have sent an eMail with some pre-sales questions that I couldn’t spot in the posts.

    Please advise.
    Thanks
    JO

    Reply

    1. Hi Jo,

      I’ve responded to your email directly. Please check your email and let me know if you have additional questions or need clarification with any of my responses.

      Reply

  171. hello support desk
    my email is [email protected]
    my email subject is” Volunteers needed for Dar el eman Arlington health fair Sunday sep 16″
    my campaign Id is 2858716
    my scheduled id is 1828191

    I have signed up for Gmass for a yearly package but I am still experiencing putting a limit on my account and bouncing my emails we are a non-profit organization or website is www. Amwpa .org we have health fairs going on and the meetings for which we have to invite about 500 less than 500 volunteers and other physician doctors at a time. we are not sending spams or anything and we have Gmail account since a long time now and I don’t know I have already purchased the Gmass subscription and it’s still not going through. although my limit is not even touching 500 in 24 hours can you help me with that or can you make sure they don’t bounce back

     We have a health fair on September 16th. I sent an email yesterday for health fair.and they bounced back and it’s been 24 hours now all my emails haven’t been through yet they are sending 10 emails in four hours each I don’t know what to do

     please I need help

    Reply

    1. Hi,

      Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      GMass does not control this sending limit that is enforced by Google.

      Reply

  172. I already have a draft email, but I want to connect it to a spreadsheet so I can do the mail merge. The only way I’m able to do it that I know of is to Connect the spreadsheet THEN create the draft. Am I missing something? Is there somewhere a blog already written on how to do this? Can’t find it. Thanks!

    Reply

    1. Hi Brian,

      That is the correct way of setting up a campaign using a Google sheet. Unfortunately, it would have to start by connecting your sheet first before you can compose your draft. In your case, since the draft is already existing but still hasn’t started sending, you can simply copy the content, connect your sheet and then paste your content over from your existing draft. Then just simply delete the original draft that wasn’t connected with Google Sheets.

      Reply

      1. Thank you!

        I notice some questions marks along side some of the email addresses in the To: field. What does that mean? Thanks!

        Reply

        1. I should add, that if I manually remove the ? in the To field (and have connected to a google sheet), will all my other merge fields match up to the email address in the google sheet? Thanks

          Reply

  173. I notice some questions marks along side some of the email addresses in the To: field. What does that mean?

    Additionally, if I manually remove the ? in the To field (and have connected to a google sheet), will all my other merge fields match up to the email address in the google sheet? Thanks

    Reply

  174. Incorrect gmail assigned to gmass in the beginning when I paid

    I just set up an email with gmass but I assigned a different one to gmass and paid for it for the year.

    Can you please reassign my gmass subscription to the correct gmail ?

    Reply

  176. I followed directions that Marvin gave me. It came back and told me it was now OK, When I went to send the Email, it told me I still needed to upgrade.

    Reply

  177. Hello Dear concern,
    I make payment for gmass email service.. When i make payment that time i use my personal email address that is [email protected] but i need to use gmass in another email address. Now please setup gmass email this email address. Email address is
    [email protected]

    Thank you

    Reply

  178. Hi,
    i want to use Gmass and have some queries.
    Is it possible, that someone from your team contact me on call and explain.

    Many Thanks,
    Gunjan

    Reply

    1. Hi Gunjan,

      Unfortunately, we do not offer phone support to keep costs and prices down. You may contact our support team (by following the instructions found on this article) with your inquiries, questions, or clarifications and we’ll be more than happy to assist you.

      Reply

  179. ref to: [email protected]
    note: I’m not impressed, with gmass, I had lots problem paying gmass after I pay today, I send 1055 e-mail using gmass, 1- can use my gsuite today to send any more personal e-mail ( what this about),2- your e-mail you send me below suggested that you didn’t send all the e-mail and now I have to use my personly e-mail to contact you, what kind service is this, I have a channel on youtube with 11500 subscribers, if this matter is not resolved I will do a video, telling about your services.
    I want an answer, please

    Dear Sir

    I receive ae-email advising me that ( GMass has sent 10 of 1049 emails – your account’s limit has been exceeded)
    My understanding is that I have gsuite, so I can send 2000 per day or 10000 per week,
    so please advise what did I exceeded on my account and I would like to have confirmation
    the e-mails were send

    Many thanks

    Douglas

    Reply

    1. Hi Douglas,

      Although Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      We recommend that in situations like yours, users ‘warm up’ their account by sending smaller campaigns over time to establish a reputation for the account and the domain. We don’t want your behaviors to flag Google’s spam detectors and cause bigger problems for you down the line. The more you use your G Suite to send and receive, the more it garners reputation and sets usage behavior resulting in slowly increasing Google imposed sending limits. 

      Reply

    1. Hi Tammy,

      Please contact our support team through http://gmass.co/g/support (found above). Please include details of your payment method so we can do a reverse lookup as we’re not finding a subscription under the email account you used for this comment.

      Reply

  181. sent sendgrid smtp as per instructions for my gmass account.Tested Smtp also worked. Tried to send emails and still using gsuite gmail account and not sendgrid. Don’t know why?

    Reply

  182. Hi I have just paid for my Premium G mass account to be used with my [email protected] account. it said that after my payment was taken an email would be sent to that email which I have not received yet.
    Also I will be using this account in conjunction with Sendgrid and ” My Mail it” emailing system.
    I will need the the folloeing information in order to comlpete set up..
    Use TLS – Secure transfer required for G-Mail and some other providers
    IMAP Host –
    IMAP Port –
    Common ports are: 143, 993
    Bounce Email –
    Bounce User –
    Bounce Password –
    Bounce Tolerance –
    Subscribers will be automatically unsubscribed on this number of bounces
    Physical Address

    Required for CAN SPAM compliance.
    Throttling – Send

    Can you please help me with this information.
    Do I get login information also for Gmass ?
    Thank you

    Donald Childers

    Reply

    1. Hi Donald,

      Could you send us an email using the email address provided above so we can assist you directly?

      Reply

  183. Also I have tried both the gmass.co/g/support and the zendesk support addresses and neither one worked… so how do we get ahlod of support?
    Donald Childers

    Reply

  184. I am interested in your premium plan, I want to buy. how many emails I will send in per day.
    It will be inbox 100%?

    Reply

    1. Hi Anayet,

      Although Google Apps accounts are officially limited to 2,000 emails per day whilst Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      Reply

  185. We were banned because of the SendGrid service. We did not even agree to use their SMTP. Sendgrid’s IP in the blacklists! We use gmass for more than one year and would like to use further, but the support service does not respond to our requests (the request is detailed and is accompanied by screenshots), we urgently need to solve the problem!

    Reply

  187. I have written to you (Sep 27th) without response, so I will try this……..I am a paid gmass customer on my second year. I have always had bounced emails when I do a mailing from gmass. I am trying to find out the email address’s of those bounced emails so I can delete, fix do whatever I need to do. My email list is not extensive 225+ . For every mailing I have about 35 emails that get bounced. That is quite a few for only having a total of 225. PLEASE TELL ME HOW TO FIND THE ADDRESS’ OF THOSE EMAILS THAT ARE BOUNCED. below is copy of what I receive after I send a gmass mailing. Please help

    Campaign Status: ALL SENDING COMPLETE
    EMAILS SENT JUST NOW: 55–Sent via Gmail (0) Sent via SMTP (55)
    Emails remaining to be sent: 0

    TOTAL Email Addresses in To field: 72
    REMAINING email addresses in current batch after REMOVING already-sent/duplicates/unsubsribes/bounces/suppression: 55

    Emails sent in prior batches: 0
    Suppressed addresses from prior campaigns: 0
    Suppressed addresses from date last sent: 0
    Unsubscribes removed: 0
    Bounces removed: 17

    Reply

  188. Hi gmass is struggling to get google spread sheet file that i made and it can’t capture the spread sheet that i made.

    Reply

  189. Hello, I am from INDIA and my Chartered accountant told me to pay GST and TDS to Indian government additionally over and above the amount paid to you.
    Can you please tell me that if it is possible to get TDS back from GMASS.

    Reply

    1. Hi Neeraj,

      Please contact our support team through the instructions found in the article above with your specific request.

      Reply

  191. i want to send mass email with gmass with sendgrid and i did not found any help
    are you scam
    where is the chat site

    Reply

  192. I have contacted support twice about a pressing problem without a response. Is there a way to get help a bit quicker?

    Reply

  195. Hi guys!

    Sorry I have put the wrong email which doesn’t belong to me at all called [email protected], my real email is [email protected]

    I see I’ve already been charged $12.95 on my visa card, can we please send instructions to [email protected]?

    Because it’s basically not my email in the first place, I’m really confused now…

    Thanks a lot in advance for your help guys!

    P.S.: my intention was to attach GMass to my GSuite account

    Reply

      1. Ok awesome! I was asked to tell my payment details so last 4 digits i used to pay i *7825 expires 03/22

        Thanks guys!

        Reply

  196. Thank you for your reply. I have done what you have said but the gmass still does not show on my email page, should I cancel and sign up again.
    does gmass send to mobile numbers?
    Thank you

    Reply

  198. I went to send out 200 emails and I got a message I can only send 50. I am signed up for the Minimal account and paying that now for the second month.
    What can I do?

    Reply

    1. Hi Yvette,

      GMass itself does not have usage limits. Although, please note that Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 

       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )
      Google imposed sending limits. 

      Reply

  201. If i have to configure an smtp like sendgrid for example to my account would i still need to use a gsuit? i could as well use a regular gmail account and still get the same amount of sending power in my opinion… kindly advice

    Reply

  203. I have a minimal account and when I try to send more than 50 mails, I get a message I have to upgrade to send more at one time.

    Reply

  204. Hi gmass you are making deductions from my card **** 7406 exp date 10/21
    Please stop with the deductions and refund my account asap as i have unsubscribed and canceled more than 2 weeks ago using all the step by step procedures that you showed.
    i have never seen such bad service from a website in my life
    Gmass should step up their services dramatically especialy the unsubscribe and cancel feature, because what ever step by step you describe to use does not work.
    The gmail address in the subscription field is the one that was was using and unsubscribed and cancelled, so do the right thing and get this sorted out asap

    Reply

    1. Hi Nico,

      We’ve responded to your email on October 3 which we have did not receive a response. The reason why you received that error message was that you were sending an email to [email protected] which is a non-receiving inbox. [email protected] is not a command in GMass whereas [email protected] is.

      [email protected] is a command in GMass to cancel a subscription when used with the GMass button.

      The notification you forwarded confirms that you did not follow the directions as indicated in the cancelation procedure as it sent an email (through the Gmail send button).

      Reply

  206. Hi GMass

    About to sign up for your monthly premium subscription. A few questions:

    – Can you set the delivery/send date and time of emails with a column in Google Sheets? Eg. delay sending by longer than 90 seconds, say 1 email every 10 minutes.

    – If I am not using Gmass open tracking, click tracking, or unsubscribe features is there other benefit to setting up custom tracking domain?

    Reply

    1. Hi Chad,

      Unfortunately, no we do not have the option for the time of the emails as they are based on the original email’s sending time. You can, however, schedule the day but at this time, we do not have the function to schedule by time.

      I’ve also answered your ticket directly.

      Reply

    1. Hi Tom,

      We’ve responded to your previous message. To confirm this email address is confirmed to have already been canceled.

      Reply

  209. I sent out a campaign with Auto-Follow Up.

    How there were several people that responses, but still received the Follow Up…. it looks poor on me to have exchanged a few emails and then send something say ‘Just making sure you saw this….”

    What are they reasons why this would have happened so I can avoid in future?

    Reply

  210. I recently bought the premium plan signing up my email [email protected], the payment was approved but use of the tool has not yet. I want to send the emails by my other email [email protected] How do I change the registration email?
    I need use the tool still today, please answer me ASAP.
    Thanks

    Reply

  211. Hi, I wanted gsuite minimal for $8.95 a month. I think it was set for gmail minimal for $6.95. Can I change this? Thx

    Reply

  212. Hi GMass Team

    I have subscribed GMASS 10 days ago but it’s always showing “You have reached a limit” but not even i sent 100 mails from past 3 days.

    Please do the needful.

    Thanks & Regards
    Ponmudi Mylsamy

    Reply

      1. I am not able send mail to cancel subscription.
        Please do the needful and cancel my subscription please.
        after paid customer, now am not able to send 1 mail per day.very strange.

        Reply

        1. Hi Ponmudi,

          Please use the GMass button. Even if your account is over the limit, the cancellation instructions will work as clicking the GMass button to process your cancellation will not send an email but do an action to cancel your subscription.

          Reply

  215. Dear sir

    all my mail goes to SPAM,
    then why should use this GMASS,
    when it was free, 50 mail send. then waist all mail ges to SPAM…
    NO use i lost my time and money….

    Reply

  216. Dear sir

    all my mail goes to SPAM,
    then why should use this GMASS,
    when it was free, 50 mail send. then waist all mail ges to SPAM…
    NO use i lost my time and money….

    please REfund my money

    Reply

  217. My Gmass question pertains to this article by Ajay: “Send a mail merge campaign to just selected rows of a spreadsheet”

    Is there a way to use these filters as a suppression feature? It seems as though all of the operations filter who you want to send to from a list. But, I want to send out a mass, and exclude contacts on the list from getting hit.

    For example:
    I DO NOT want it to send an email to someone with “yahoo.com” in the domain.

    Please guide me on this

    Reply

  219. Hi – I wish I didn’t’ have to do this by leaving a comment, but… I am trying to cancel the account of a former employee. Because of this, I do not have the extension. I don’t want the extension. I just want to cancel an account so our company card doesn’t get hit for an employee who left our organization. Help?

    Reply

    1. Hi Samy,

      Unfortunately, we do not offer phone support. To setup your account, please install the GMass Chrome extension (click on the blue button on our homepage – https://www.gmass.co) and click on any of the GMass button to automatically setup your GMass account.

      Reply

  222. My # of Contacts is 1,168
    When I send my list says 1,156
    When GMass says sent it says 1,158
    When I get Gmass e-mail it says 1076 sent
    Bounces 44
    Why are so many e-mails not going out?
    The numbers never add up

    Reply

  223. Have a Redtail integration for sending emails? Their service will only send up to 100 with how they are setup with Gmail but we need to send to over a 1000.

    Reply

  224. The links, that should be next to my search bar- which connects my contacts on google sheets to my email-merge is missing.
    Thanks!

    Reply

  225. What do we do when gmass is the reason why we are being put in spam? I’ve removed the pixel and the unsubscribe link and my emails go into primary inbox… when I add the links and pixel it goes into spam. I have already added dedicated trackingdomain cname.

    Does this mean we can no longer use gmass?

    Reply

  226. I’m getting Message Not Delivered errors and the link with the message doesn’t work.
    The response from the remote server was:
    554 5.7.1 URL/Phone Number Filter – ec2-52-26-194-35.us-west-2.compute.amazonaws.com/x
    I’ve tried sending email to [email protected] and get the same Message Not Delivered response. Please help. Thanks!

    Reply

  227. Our former employee using G-Mass on his personal mail id by companies bank account. Now the employee left the company and we are still paying GMass monthly bill. His mail id is “[email protected]”, either remove the account from GMass or remove are details from his Id.

    Reply

  228. We already have a GMass account. How do I download the app to my computer to use? The account was set up from another computer (by another person). I co-manage the NoSnowCampMine gmail account and need the app downloaded to my laptop in order to send out campaigns. Thank you.

    Reply

  229. Hi Gmass.

    i have a business TASGS.com and i have about 400 clients i email to regularly per day. to remind them about payroll, new rules, new laws, welcoming, and informing. sendgrid was not a good option for me. i do not send in big bulks i just need to stay in touch with my clients. as of right now i am a paying gmass 500 a day email but it seems like i can not send out my emails, i am keep reaching my limit but i have not if i am at 99 emails. can i please get help from you guys. its very hard to run my business if i can not email all my clients to run payroll or simply tell them to have a great weekend or even say happy holidays.

    Reply

  230. I can’t reply to any email that I receive where the original email was sent through GMASS. See my earlier post re: Message Not Deliverable with link that goes to GMASS and doesn’t work. Please help!

    Reply

  231. I’m getting “Message Not Delivered” errors for all GMASS related emails and the link included with the message doesn’t work. Here’s the link provided below the “Message Not Delivered” box.

    The response from the remote server was:
    554 5.7.1 URL/Phone Number Filter – ec2-52-26-194-35.us-west-2.compute.amazonaws.com/x

    I’ve tried sending email to [email protected] and get the same Message Not Delivered response.

    Please help. Thanks!

    Reply

  233. I was told my account was canceled in November. I was charged in november and I was just charged again for December. When will I be cancelled and when will I receive my refunds?

    Reply

    1. Hi Tom,

      Please email our support team in the email address listed in this article since this deals with payments/refunds, we’d like to handle your concern directly.

      Reply

  234. HI

    I don’t have cc. When I try paying through Paypal. It says your card is not authorized for such type of transactions.

    Is there any other way to make a payment???

    Reply

    1. Hi Rajdeep,

      We currently only accept credit card payments and Paypal. You may try contacting Paypal to see if they can assist you in setting up your payment.

      Reply

      1. Hi
        i tried to pay a subscription on gmass and i chose to pay
        with Paypal. after a window opens, and he asks me to add a credit card and even if I add my card it does not proceed to the payment (my card is currently empty but I can pay with paypal).
        (Can you explain to me why he does not accept payment by paypal even if it is indicated on the site as a valid method of payment)

        Reply

        1. Hi Silina,

          This is actually a Paypal issue that can only be addressed by Paypal support. Unfortunately, there are times that Paypal will request to have a source of funds connected to your Paypal account even if there are enough funds in your Paypal account.

          Reply

    1. Hi Rajdeep,

      Unfortunately, we do not have that option in our system. You may cancel your pre-approved payment before your monthly recurring payment to avoid being automatically charged for the succeeding months.

      Reply

    1. Hi Vimal,

      Our subscriptions do not have usage limits. Although Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity.

      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      Reply

  239. I am standard user of gmass this below massage is coming from last 2 days after sending 50 emails through gmass.

    You have reached a limit for sending mail. Your message was not sent.

    even i am not able to send mail to help center

    Reply

    1. Hi Nitin,

      Our subscriptions do not have usage limits. Although Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity.

      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      Reply

  240. my every email is getting bounced as receiving below email

    You have reached a limit for sending mail. Your message was not sent.

    Reply

  241. Hello,

    I have tried to send a gmass email to around 380 recipients yesterday. but 370 of the emails bounced back.

    I tried again today, but I got the same error.

    I am trying to email gmass support email, but again, the emails have bounced giving me the error that i have exceeded the limit (which i shouuldnt have given that gmails limit is 500).

    My campaign is not going out, and i cant seem to contact anyone.

    Please note that i have previously sent two campaigns to the same recipients with no problems.

    Please advise. As these emails need to be sent ASAP.

    Reply

    1. Hi,

      Upon checking, you’ve sent 2 separate campaigns on the same day (Dec. 26) with 431 and 365 recipients.

      Reply

        1. Hi Kamal,

          Could you send us an email through our support email address found in this article so I can assist you directly?

          Reply

  242. i have try to cancel my service for 3 months and the email given to me has not working and i did all the steps correctly how can i cancel my subscription

    Reply

  244. hi, i have already cancel the subscription since oct 26, but you are still charging 6.95 every month from my credit card, please CANCEL the AUTOPAY, NOW!!! and return the money of that two months NOV and DEC deduction to me

    Reply

    1. Hi David,

      Upon checking, your Google Apps Standard – Monthly subscription on your email address has been canceled. I’ve done a reverse lookup for any subscriptions on the same card and did not find any subscriptions attached to it.

      The screenshot you’ve provided – based on the amount charged – is for a Gmail Minimum subscription. We’ve responded to your email as of this writing.

      Reply

  246. Unable to send or schedule any campaigns via Gmass. It shows a message please wait after that saving in Drafts. Kindly, help me to resolve this issue ASAP.

    Looking for your help.

    Reply

    1. Hi Kamal,

      Are you still experiencing this issue? If you are, please contact us through the email found in this article so I can assist you directly.

      Reply

  248. Hello This is Satrujit from India

    I am not able to see merge google sheet and check old campaigns bar on top please help.

    Reply

    1. Hi Satrujit,

      Please contact our support team by using the email address found in the article above.

      Reply

  249. i have reached sending limit. I have receive below message for campaign which I run today

    My gmail account for gmass is [email protected]

    Schedule ID 2249388. This campaign has sent 0 emails so far. It has been processed 0 time(s). It will send next at 1/13/2019 10:35:00 AM (GMT), which is in 21 hours.

    Will it be sent after 21 hours?

    Reply

    1. Hi Haris,

      Yes, GMass will try to send as many as it can based on your Google imposed sending limit for your account.

      Reply

  250. please tell me onething:

    after cancellation, will GMass still have access to my gmail which i used to subscribe GMass? please answer as clearly as possible

    Reply

  251. I am sending the bulk mail to members of our organization using ‘bcc’ field. Members do not want their email addresses visible to others
    Therefore, I have no entries in the ‘To’ field. How do I send this type of bcc e-mail?

    Reply

  253. Hi I am facing issues with follow up emails. Gmass is not sending follow ups rather I have received an error email for the same. Please help.

    Reply